Induction Training 3rd Test Outsource

To activate internet service on multiple SIM cards, the code *201# is used.

The correct answer is 10 ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة. This option offers the lowest initial fee of 10 ريال per chip and a monthly fee of 5 ريال per chip. This means that it is the most cost-effective option for multiple chips, as it has the lowest overall cost compared to the other options.

In the Add Exception section of Credit Control - Customer Services, it is possible to modify the credit limit or add a 24-hour service.

This statement is false. The correct answer is False because the question is asking about the "end of the call" and whether the customer has any other inquiries. The correct answer is False because typically, at the end of a call, the customer is not asked if they have any other inquiries.

The correct answer is 18 شهر. This means that the validity period for the acquired points is 18 months. This suggests that any points earned will remain valid for a period of 18 months before they expire.

The correct answer is "It should have 300 or more points." This means that when adding any number to our points account, it must have a minimum of 300 points.

It is necessary to address the customer by their name twice during the call, one of which is in the closing greeting. Additionally, the customer should be addressed once during the call and three times, one of which is in welcoming the customer.

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The statement suggests that a flexible policy is followed to activate roaming service on a different number outside the country, after confirming that the number is available on a foreign network. This implies that if someone wants to use their phone number while traveling abroad, they can do so by ensuring that their number is accessible on a foreign network. Therefore, the correct answer is true.

The statement suggests that the free features are carried forward to the following month in the special needs package. However, this is not true.

The correct answer is 150 ريال. This is the monthly fee for the Wajid Plus package.

The correct answer is "قائمتين الحجب و السماح" which translates to "two lists, blocking and allowing". This answer accurately describes the content of the service "راحتي" which includes two lists, one for blocking and one for allowing certain actions or content.

By using the "Network Status" field, it is possible to determine whether the client is connected to the Mobily network or outside the Kingdom.

When the "Mute" feature is used during a call, the waiting tone is completely muted, meaning that the sound indicating someone is waiting on the line is silenced. Therefore, the statement "True" is correct.

The given statement states that the cost of the Makanee service is 75 halalas per time, and the answer is true. This means that the cost of using the Makanee service is indeed 75 halalas for each use or instance.

In the Payments section, the amounts that have been paid on the customer's account are verified. This implies that the system or process in place ensures that the payments made by the customer are cross-checked and confirmed against their account number. Therefore, the statement is true.

The customer subscribed to the "Raqi 2" package on April 12, 2011, and added a 500-minute package as part of the monthly benefits. Since the customer subscribed for 30 days, we need to calculate the average number of minutes per day. 500 minutes divided by 30 days equals approximately 16.67 minutes per day. However, since the minutes are usually rounded down, the customer will receive 16 minutes per day for the duration of the subscription. Multiplying 16 minutes by 30 days gives us a total of 480 minutes. Adding this to the original 300 minutes from the package gives us a total of 780 minutes. Therefore, the customer will receive 316 minutes in total.

When the 1GB package of the Blackberry service is finished, 2.048 riyals will be charged for each additional megabyte used.

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The correct answer is "عددها 3 شرائح فقط" because the statement mentions that the customer can distribute the internet to multiple SIM cards, but there is a maximum limit. The maximum limit mentioned is 3 SIM cards, which means that the customer can distribute the internet to a maximum of 3 SIM cards only.

Customers who have a Raqi package, a Wajid Plus package, or a Wajid Extra package are not allowed to transfer their package to a Wajid Classic package.

The statement is true because it states that the customer is entitled to a free bronze number for the Wajid Plus packages and a free silver number for the Wajid Extra packages. This implies that the customer can obtain these special numbers without any additional cost.

The statement states that current customers cannot benefit from the special solution offer. Therefore, the correct answer is true, as it aligns with the given information.

The statement is true because the Hajj and Umrah package cannot be changed to any other package, and it has a validity period of only 90 days.

The expiration period for the 10 Riyal recharge is 3 days. This means that the credit will remain valid for a period of 3 days before it expires. Therefore, the correct answer is True.

The explanation for the given correct answer is that the free balance in the local package can only be used for local calls and cannot be transferred or used to activate other services. This means that the balance cannot be used for any purposes other than making local calls. Therefore, the statement "True" is correct.

The given answer is true. It suggests that the method to cancel the missed call notification service is by dialing the code #62# followed by the pound sign (#).

The correct answer is true. The given code "*122* mobile number * amount #" is the correct way to request balance in a service.

The correct answer is "All of the above are correct." This means that all of the statements mentioned in the question are true. To benefit from the "Nqatna" service, the customer must first create an account on the Mobily website using one of their numbers. The number must be in an active state to be added to the "Nqatna" account. Additionally, the number cannot be added to the "Nqatna" account unless it is registered under the customer's name.

The statement suggests that an employee should only know their first name. This implies that employees should not disclose their full name or any personal information beyond their first name. This may be due to privacy concerns or company policies that restrict the disclosure of personal information. By only knowing their first name, employees can maintain a level of privacy and protect their personal information.

The given statement in Arabic translates to "Thank you for choosing Mobily, goodbye." The correct answer is false because this statement is not commonly used to end a phone call.

When the subscriber tops up their balance in the "خليها علي" service, 5 riyals are deducted directly from their balance. This deduction is specifically for the "extra" emergency call balance.

The statement suggests that there is a preferred international number in the Blue Wave package. However, there is no information provided about what the preferred international number is or any details about the Blue Wave package. Therefore, it cannot be determined if the statement is true or false based on the given information.

If there is another open or ongoing request for the same customer issue, a new service request is not created. This means that the statement "يتم انشاء طلب خدمة جديد في حال كان هناك طلب أخر مفتوح أو قيد التنفيذ لنفس المشكلة العميل" is false.

The correct answer is "انشاء طلب خدمة للعميل" because it is mentioned in the given text that it is the responsibility of the service representative to verify the system correctly and completely before creating a service request for the customer. The other options, such as seeking permission from the customer to put them on hold and repeating the received numbers from the customer, are not mentioned in the given text.

The statement is false. The expiration period for a travel line is not one year and cannot be extended.

The given statement is false. The international balance transfer service does not work with all countries and operators.

The given correct answer is "True". This suggests that one of the advantages of the Halah International package is that it offers two preferred international numbers. This means that the package allows the user to have two specific international numbers that they prefer or frequently call, making it more convenient and cost-effective for them to stay connected with their preferred contacts abroad.

The explanation for the given answer, which is False, is that if a premium customer requests a service for a number that is not associated with them, they will not be served.

The correct answer is "شكر العميل على انتظاره والاعتذار عن الاطاله" because it includes both thanking the customer for their patience and apologizing for the delay. This response acknowledges the customer's time and shows empathy towards their wait. It is a polite and professional way to address the situation and maintain good customer relations.

The correct answer "خليها علي" means "Leave it to me" in English. This phrase suggests that the service is available for all Mobily customers without the need for activation or configuration of settings. It implies that the service is convenient and hassle-free for the customers as they can rely on the provider to handle everything for them.

The statement is false because it states that there should be 5 riyals remaining in the sender's balance after the balance transfer. However, there is no information provided about the initial balance or the amount being transferred, so it cannot be determined if 5 riyals should be remaining or not. Therefore, the answer is false.

The explanation for the given correct answer, which is False, is not available.

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The explanation for the given correct answer is that the statement is stating that the cost for changing the numbers of family and friends is 5 Riyals for each time after the initial selection of the five numbers. Therefore, the answer "True" indicates that the statement is correct.

The statement says that all customers of the Blue Wave package receive 100 points with each win. However, the given statement is false because it does not specify whether all customers or only some customers of the Blue Wave package receive the 100 points.

The correct answer is 50 هللة للدقيقة. This is because the given statement mentions the price of calling 1404 to subscribe to the service "Ranan". Among the options provided, the only option that matches the given price is 50 هللة للدقيقة.

The maximum duration for recording any clip in the Ranan Karaoke service is 45 seconds.

The given statement is false. The question is asking about how to determine the remaining kilobytes in an internet service, but it does not provide any information or options to choose from. Therefore, it is not possible to provide an explanation for the correct answer.

The explanation for the correct answer "False" is that the statement is incorrect. The subscriber cannot benefit from the additional balance for emergency calls if the balance is less than 30 halalas.