Induction Training 3rd Test Outsource

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  • 1/91 Questions

    1. طريقة الغاء خدمة الاشعار بالمكالمات المفقودة  #62# # :

    • True
    • False
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Induction Training 3rd Test Outsource - Quiz

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  • 2. 

    للأستفاده من خدمة نقاطنا يجب على العميل

    • O إنشاء حساب نقاطنا أولا على أحد ارقامه عن طريق موقع موبايلي

    • O يجب أن يكون الرقم في حالة Active عند إضافته لحساب نقاطنا

    • O لا يمكن إضافة الرقم لحساب نقاطنا مالم يكن الرقم باسم العميل

    • O جميع ماسبق صحيح

    Correct Answer
    A. O جميع ماسبق صحيح
    Explanation
    The correct answer is "All of the above are correct." This means that all of the statements mentioned in the question are true. To benefit from the "Nqatna" service, the customer must first create an account on the Mobily website using one of their numbers. The number must be in an active state to be added to the "Nqatna" account. Additionally, the number cannot be added to the "Nqatna" account unless it is registered under the customer's name.

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  • 3. 

    على الموظف  ان يعرف باسمه الأول فقط

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that an employee should only know their first name. This implies that employees should not disclose their full name or any personal information beyond their first name. This may be due to privacy concerns or company policies that restrict the disclosure of personal information. By only knowing their first name, employees can maintain a level of privacy and protect their personal information.

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  • 4. 

    العبارة المتفق عليها عند انهاء المكالمة ( شكرا لا اختيارك موبايلي مع السلامه )

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement in Arabic translates to "Thank you for choosing Mobily, goodbye." The correct answer is false because this statement is not commonly used to end a phone call.

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  • 5. 

    يوجد رقم دوليّ مفضل في باقة الموج الازرق

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that there is a preferred international number in the Blue Wave package. However, there is no information provided about what the preferred international number is or any details about the Blue Wave package. Therefore, it cannot be determined if the statement is true or false based on the given information.

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  • 6. 

    لا بد من مخاطبة العميل باسمه

    • مرتين خلال المكالمة احداهم في تحية الانهاء

    • مرة واحدة اثناء المكالمة

    • ثلاث مرات احداهم في الترحيب بالعميل

    Correct Answer
    A. مرتين خلال المكالمة احداهم في تحية الانهاء
    Explanation
    It is necessary to address the customer by their name twice during the call, one of which is in the closing greeting. Additionally, the customer should be addressed once during the call and three times, one of which is in welcoming the customer.

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  • 7. 

    عن طريق خانة – LOC)  Network Status (يتم معرفة اذا كان العميل تحت شبكة موبايلي او خارج المملكة :    

    • True

    • False

    Correct Answer
    A. True
    Explanation
    By using the "Network Status" field, it is possible to determine whether the client is connected to the Mobily network or outside the Kingdom.

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  • 8. 

    الرّصيد المجاني في باقة حلى محلي يستخدم في المكالمات المحلية فقط لا يمكن تحويله او استخدامه لتفعيل الخدمات

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the free balance in the local package can only be used for local calls and cannot be transferred or used to activate other services. This means that the balance cannot be used for any purposes other than making local calls. Therefore, the statement "True" is correct.

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  • 9. 

    طريقة خدمة طلب الرصيد *122* رقم الموبايل * المبلغ #

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The correct answer is true. The given code "*122* mobile number * amount #" is the correct way to request balance in a service.

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  • 10. 

    يتم اقتطاع الـ 5 ريال مباشرة من رصيد المشترك عند قيامه بإعادة تعبئة رصيده في خدمة

    • خليها علي

    • طلب الرصيد

    • الرصيد الاضافي للمكالمات الطارئه (extra)

    Correct Answer
    A. الرصيد الاضافي للمكالمات الطارئه (extra)
    Explanation
    When the subscriber tops up their balance in the "خليها علي" service, 5 riyals are deducted directly from their balance. This deduction is specifically for the "extra" emergency call balance.

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  • 11. 

    يتم انشاء  طلب خدمة جديد في حال كان هناك طلب أخر مفتوح أو قيد التنفيذ لنفس المشكلة العميل

    • True

    • False

    Correct Answer
    A. False
    Explanation
    If there is another open or ongoing request for the same customer issue, a new service request is not created. This means that the statement "يتم انشاء طلب خدمة جديد في حال كان هناك طلب أخر مفتوح أو قيد التنفيذ لنفس المشكلة العميل" is false.

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  • 12. 

    على ممثل الخدمة التحقق من النظام بشكل صحيح وكامل قبل 

    • انشاء طلب خدمة للعميل

    • الاستئذان من العميل بوضعه على الانتظار

    • تكرار الارقام المتلقاه من العميل

    Correct Answer
    A. انشاء طلب خدمة للعميل
    Explanation
    The correct answer is "انشاء طلب خدمة للعميل" because it is mentioned in the given text that it is the responsibility of the service representative to verify the system correctly and completely before creating a service request for the customer. The other options, such as seeking permission from the customer to put them on hold and repeating the received numbers from the customer, are not mentioned in the given text.

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  • 13. 

    1. لتفعيل خدمة الانترنت في الشرائح المتعددة يتم استخدام الرمز التالي(*201# )

    • True

    • False

    Correct Answer
    A. True
    Explanation
    To activate internet service on multiple SIM cards, the code *201# is used.

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  • 14. 

    رسوم تأسيس الشرائح المتعددة

    • 15ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة

    • 15ريال لكل شريحة و رسوم شهرية 10 ريال لكل شريحة

    • 10ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة

    Correct Answer
    A. 10ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة
    Explanation
    The correct answer is 10 ريال لكل شريحة و رسوم شهرية 5 ريال لكل شريحة. This option offers the lowest initial fee of 10 ريال per chip and a monthly fee of 5 ريال per chip. This means that it is the most cost-effective option for multiple chips, as it has the lowest overall cost compared to the other options.

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  • 15. 

      1. من خانة ال  Add Exception- Credit Control - Customer Services  يتم تعديل الحد الائتماني او اضافة خدمة 24 ساعة

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In the Add Exception section of Credit Control - Customer Services, it is possible to modify the credit limit or add a 24-hour service.

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  • 16. 

    من بنود انهاء المكالمة سؤال العميل أي اسفسار اخر

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is false. The correct answer is False because the question is asking about the "end of the call" and whether the customer has any other inquiries. The correct answer is False because typically, at the end of a call, the customer is not asked if they have any other inquiries.

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  • 17. 

    مدة صلاحية النقاط المكتسبة هي

    • 12 شهر

    • 24 شهر

    • 18 شهر

    Correct Answer
    A. 18 شهر
    Explanation
    The correct answer is 18 شهر. This means that the validity period for the acquired points is 18 months. This suggests that any points earned will remain valid for a period of 18 months before they expire.

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  • 18. 

    يجب عند إضافة اي رقم إلى حساب نقاطنا أن يكون الرقم

    • فيه 300 نقطة فأكثر

    • فيه 200 نقطة مكتسبه

    • لا يشترط ان يكون فيه نقاط

    Correct Answer
    A. فيه 300 نقطة فأكثر
    Explanation
    The correct answer is "It should have 300 or more points." This means that when adding any number to our points account, it must have a minimum of 300 points.

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  • 19. 

    في خانة ال Activity History  يتم

    • إضافة أي معلومات للعميل على الطلب الذي تم انشاءه

    • طلبات المشرفين-التواصل – الشكر

    • توجيه طلب خدمة العميل للقسم الصحيح

    Correct Answer
    A. إضافة أي معلومات للعميل على الطلب الذي تم انشاءه
  • 20. 

    يتم اتباع سياسة المرونة في تفعيل خدمة التجوال على رقم آخر متواجد  خارج المملكة  بعد التاكد من ان الرقم موجود على شبكة خارج المملكة

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that a flexible policy is followed to activate roaming service on a different number outside the country, after confirming that the number is available on a foreign network. This implies that if someone wants to use their phone number while traveling abroad, they can do so by ensuring that their number is accessible on a foreign network. Therefore, the correct answer is true.

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  • 21. 

    يتم ترحيل الميزات المجانية للشّهر الذي يليه في باقة ذوي الاحتياجات الخاصة

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that the free features are carried forward to the following month in the special needs package. However, this is not true.

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  • 22. 

    الرسوم الشهرية لباقة واجد بلس

    • 150 ريال

    • 399 ريال

    • 200 ريال

    Correct Answer
    A. 150 ريال
    Explanation
    The correct answer is 150 ريال. This is the monthly fee for the Wajid Plus package.

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  • 23. 

    تكلفة خدمة مكاني 75 هلله للمرة الواحدة

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement states that the cost of the Makanee service is 75 halalas per time, and the answer is true. This means that the cost of using the Makanee service is indeed 75 halalas for each use or instance.

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  • 24. 

    من خانة Payments يتم التحقق من المبالغ التي تم سدادها على رقم العميل

    • True

    • False

    Correct Answer
    A. True
    Explanation
    In the Payments section, the amounts that have been paid on the customer's account are verified. This implies that the system or process in place ensures that the payments made by the customer are cross-checked and confirmed against their account number. Therefore, the statement is true.

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  • 25. 

    تحتوي خدمة راحتي على

    • قائمتين الحجب و السماح

    • قائمة حجب

    • قائمة سماح

    Correct Answer
    A. قائمتين الحجب و السماح
    Explanation
    The correct answer is "قائمتين الحجب و السماح" which translates to "two lists, blocking and allowing". This answer accurately describes the content of the service "راحتي" which includes two lists, one for blocking and one for allowing certain actions or content.

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  • 26. 

    عند استخدام خاصيةMute  خلال المكالمة يتم حسم درجة بند الانتظار بشكل كامل

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When the "Mute" feature is used during a call, the waiting tone is completely muted, meaning that the sound indicating someone is waiting on the line is silenced. Therefore, the statement "True" is correct.

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  • 27. 

    عميل اشترك في باقة راقي 2 بتاريخ 12/4/2011م،واضاف باقة دقيقة 500 دقيقة من   ضمن المزايا الشهرية ، مع العلم ان الشهر الذي أشترك فيه العميل 30 يوماً , اختر   عدد الدقائق التي سيحصل عليها العميل

    • O 300 دقيقة

    • O 333 دقيقة

    • O 316 دقيقة

    Correct Answer
    A. O 316 دقيقة
    Explanation
    The customer subscribed to the "Raqi 2" package on April 12, 2011, and added a 500-minute package as part of the monthly benefits. Since the customer subscribed for 30 days, we need to calculate the average number of minutes per day. 500 minutes divided by 30 days equals approximately 16.67 minutes per day. However, since the minutes are usually rounded down, the customer will receive 16 minutes per day for the duration of the subscription. Multiplying 16 minutes by 30 days gives us a total of 480 minutes. Adding this to the original 300 minutes from the package gives us a total of 780 minutes. Therefore, the customer will receive 316 minutes in total.

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  • 28. 

    عند انتهاء باقة الـ 1 جيجا الموجود مع خدمة البلاك بيري , فسيتم  احتساب الواحد ميجا

    • O 2.048 ريال

    • O 2.040 ريال

    • O 2.041 ريال

    Correct Answer
    A. O 2.048 ريال
    Explanation
    When the 1GB package of the Blackberry service is finished, 2.048 riyals will be charged for each additional megabyte used.

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  • 29. 

    من خانةNeqaty   يمكن ان

    • O نستطيع التحكم في خدمة اماكن

    • O نستطيع التحكم بخدمة نقاطي

    • O نستطيع التحكم بخدمة راحتي

    Correct Answer
    A. O نستطيع التحكم بخدمة نقاطي
  • 30. 

    يمكن للعميل توزيع الانترنت على الشرائح المتعددة بحد اقصى

    • O جميع الشرائح

    • O عددها 4 بما فيهم الأساسية

    • O عددها 3 شرائح فقط

    Correct Answer
    A. O عددها 3 شرائح فقط
    Explanation
    The correct answer is "عددها 3 شرائح فقط" because the statement mentions that the customer can distribute the internet to multiple SIM cards, but there is a maximum limit. The maximum limit mentioned is 3 SIM cards, which means that the customer can distribute the internet to a maximum of 3 SIM cards only.

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  • 31. 

    يحق لأي عميل تحويل باقته إلى باقة واجد كلاسيك إلا عملاء راقي و باقة واجد بلس وباقة واجد اكسترا

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Customers who have a Raqi package, a Wajid Plus package, or a Wajid Extra package are not allowed to transfer their package to a Wajid Classic package.

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  • 32. 

    يحق للعميل مجاناً رقم مميز برونزي لباقات واجد بلس و فضي لباقات واجد اكسترا

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that the customer is entitled to a free bronze number for the Wajid Plus packages and a free silver number for the Wajid Extra packages. This implies that the customer can obtain these special numbers without any additional cost.

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  • 33. 

    لايمكن للعملاء الحاليين الاستفاده من عرض حلا الخاص

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement states that current customers cannot benefit from the special solution offer. Therefore, the correct answer is true, as it aligns with the given information.

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  • 34. 

     باقة الحج والعمرة لايمكن تغييرها لاي باقة اخرى ومدة صلاحيتها فقط 90 يوم

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the Hajj and Umrah package cannot be changed to any other package, and it has a validity period of only 90 days.

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  • 35. 

    مدة صلاحية فئة الشحن 10 ريال 3 ايام

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The expiration period for the 10 Riyal recharge is 3 days. This means that the credit will remain valid for a period of 3 days before it expires. Therefore, the correct answer is True.

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  • 36. 

      1. يتم احتساب خدمة كلمني بعد تجاوز  الحد الأقصى ب20 هللة :

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the given correct answer, which is False, is not available.

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  • 37. 

    قيمة  خدمة ال بلاك بيري بلس  50 ريال

    • True

    • False

    Correct Answer
    A. False
  • 38. 

    تسعيرة تغيير أرقام الأهل والأصدقاء 5 ريالات لكل مرة بعد الاختيار الاول للخمسة الارقام

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the statement is stating that the cost for changing the numbers of family and friends is 5 Riyals for each time after the initial selection of the five numbers. Therefore, the answer "True" indicates that the statement is correct.

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  • 39. 

    جميع عملاء باقة الموج الازرق تضافه لهم 100نقطة عند كلّ فوز

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement says that all customers of the Blue Wave package receive 100 points with each win. However, the given statement is false because it does not specify whether all customers or only some customers of the Blue Wave package receive the 100 points.

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  • 40. 

    سعر الاتصال على 1404 للأشتراك في خدمة رنان

    • 30 هلله للدقيقة

    • 50 هللة للدقيقة

    • 45 هلله للدقيقة

    Correct Answer
    A. 50 هللة للدقيقة
    Explanation
    The correct answer is 50 هللة للدقيقة. This is because the given statement mentions the price of calling 1404 to subscribe to the service "Ranan". Among the options provided, the only option that matches the given price is 50 هللة للدقيقة.

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  • 41. 

    مدة تسجيل أي مقطع في خدمة رنان كاريوكي كحد اقصى

    • 45 ثانية

    • 30 ثانية

    • 50 ثانية

    Correct Answer
    A. 45 ثانية
    Explanation
    The maximum duration for recording any clip in the Ranan Karaoke service is 45 seconds.

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  • 42. 

    عن طريق الخانة التالية يتم معرفة الكيلو بايتات المتبقية في خدمة الانترنت   

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. The question is asking about how to determine the remaining kilobytes in an internet service, but it does not provide any information or options to choose from. Therefore, it is not possible to provide an explanation for the correct answer.

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  • 43. 

    من مميزات باقة حلا الدولي رقميين دولين مفضليين

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given correct answer is "True". This suggests that one of the advantages of the Halah International package is that it offers two preferred international numbers. This means that the package allows the user to have two specific international numbers that they prefer or frequently call, making it more convenient and cost-effective for them to stay connected with their preferred contacts abroad.

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  • 44. 

    من برتكولات الانتظار في حال طالت فترة الانتظار

    • توضيح سبب ترك العميل على الانتظار

    • الاعتذار عن الاطاله

    • شكر العميل على انتظاره والاعتذار عن الاطاله

    Correct Answer
    A. شكر العميل على انتظاره والاعتذار عن الاطاله
    Explanation
    The correct answer is "شكر العميل على انتظاره والاعتذار عن الاطاله" because it includes both thanking the customer for their patience and apologizing for the delay. This response acknowledges the customer's time and shows empathy towards their wait. It is a polite and professional way to address the situation and maintain good customer relations.

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  • 45. 

    الخدمة متوفرة لجميع لجميع عملاء موبايلي ولا تحتاج الى تفعيل او ضبط اعدادات

    • الوسائط المتعددة

    • خليها علي

    • راحتي

    Correct Answer
    A. خليها علي
    Explanation
    The correct answer "خليها علي" means "Leave it to me" in English. This phrase suggests that the service is available for all Mobily customers without the need for activation or configuration of settings. It implies that the service is convenient and hassle-free for the customers as they can rely on the provider to handle everything for them.

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  • 46. 

    يجب أن يتبقى في رصيد المُرسل 5 ريال بعد عملية تحويل الرصيد

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it states that there should be 5 riyals remaining in the sender's balance after the balance transfer. However, there is no information provided about the initial balance or the amount being transferred, so it cannot be determined if 5 riyals should be remaining or not. Therefore, the answer is false.

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  • 47. 

    فترة الصلاحيه لخط رحال سنة كاملة غير قابلة للتمديد

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false. The expiration period for a travel line is not one year and cannot be extended.

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  • 48. 

    خدمة تحويل الرصيد الدولية تعمل مع جميع الدول والمشغلين

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement is false. The international balance transfer service does not work with all countries and operators.

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  • 49. 

    في حال اتّصال عميل راقي و طلب خدمة لرقم آخر ليس تابع له يتم خدمته

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the given answer, which is False, is that if a premium customer requests a service for a number that is not associated with them, they will not be served.

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  • Jul 22, 2024
    Quiz Edited by
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    Quiz Created by
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