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Quizzes › Numbers

How To Change A Number (Week 6)

5 Questions | By Ebowden | Updated: Mar 20, 2022 | Attempts: 292

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1. After changing a number in Latitude you should?

Move on to the next account; Latitude will note it for you

Complete the action and result code in Latitude, but no comments are needed

Complete the action and result code in Latitude, and then add a comment to state why the number was removed

Create a help desk ticket so the account can be reviewed further

Submit

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2. True or False, The customer is a field worker, and we are calling the main office. The customer doesn't ever go to the office, but you are able to leave a message. You will leave the number as Good.

True

False

Submit

3. True or False, When a third party non-account holder states we are calling them and you cannot find the number on any Conn's account you should ask probing questions, you should then give that information to your manager for further review and removal from the dialer.

True

False

Submit

4. If customer say's "Cease and Desist all contact, I already contacted my attorney". I will change all numbers to?

Do Not Use

Bad Number

Cease and Desist

T/O to a Manager

Submit

5. What do I change a number to when someone picks up and says wrong number and hangs up immediately?

Do Not Use

Leave as Good

Cease and Desist

Bad Number

Submit

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Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Oct 29, 2013

Quiz Created by
Ebowden

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All (5)
Unanswered ()
Answered ()

After changing a number in Latitude you should?

True or False, The customer is a field worker, and we are calling the...

True or False, When a third party non-account holder states we are...

If customer say's "Cease and Desist all contact, I already...

What do I change a number to when someone picks up and says wrong...

Alert!

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