1.
How many capabilities are there?
Correct Answer
B. 4
Explanation
There are four capabilities mentioned in the question.
2.
True or False the acronym OPCA stands for Output-Pathway-Connection-Activities?
Correct Answer
A. True
Explanation
OPCA is a part of C1 Process Design
3.
What does the acronym PDCA stand for?
Correct Answer
C. Plan, Do, Check, Act
Explanation
PDCA stands for Plan, Do, Check, Act. This acronym represents a four-step problem-solving and continuous improvement cycle. In the planning phase, objectives and processes are established to address a specific problem or achieve a goal. In the "do" phase, the planned actions are implemented. The "check" phase involves evaluating the results and comparing them to the expected outcomes. Finally, in the "act" phase, adjustments and improvements are made based on the evaluation to ensure continuous improvement.
4.
Gap analysis is understanding where you are at (current state) and where you want to be (______ condition), and then the reason you are not there is the obstacles we find in the starfield. All of this CI work moves us toward True North (utopia) for this process.
Correct Answer
target
Explanation
The gap analysis involves assessing the current state and identifying the desired target condition. By understanding the difference between the two, we can determine the obstacles or challenges that prevent us from reaching the target. The goal of continuous improvement (CI) work is to move towards the ideal state or "True North," which can be seen as a utopia for the process. Therefore, the correct answer for the missing word is "target."
5.
(Process Output) the O in OPCA is how you know if you are "winning the game" or not. Process Outputs are metrics that tell us if the process is operating according to expectations.
Correct Answer
A. True
Explanation
The given statement is true. The "O" in OPCA stands for "Output" and it is a metric that helps determine if the process is operating as expected. Process Outputs are indicators that show whether the process is successful or not, and they are used to measure the effectiveness and efficiency of the process. Therefore, the O in OPCA is indeed a way to determine if you are "winning the game" or not.
6.
(Pathway) the P in OPCA is who does what? A Pathway assigns _______ to a person so it is clear who is responsible for what part of the process.
Correct Answer
A. Responsibility
Explanation
A pathway assigns responsibility to a person so it is clear who is responsible for what part of the process. This means that the person is accountable for their assigned tasks and is expected to fulfill their duties effectively and efficiently. The concept of responsibility ensures that there is clarity and accountability within the process, allowing for smooth coordination and effective execution of tasks.
7.
(Connection) the C in OPCA is a _____ from one activity or person to the next. "Trigger to do something"
Correct Answer
handoff
hand off
Explanation
The correct answer is "handoff" or "hand off". In the context of the question, the letter "C" in OPCA represents a handoff, which refers to the transfer or passing of something (such as information, responsibility, or control) from one activity or person to another. It acts as a trigger for the next action or task to be performed.
8.
What part of OPCA tells us what we are supposed to do? This is a task that is to be done by a person. It should include 1) work element 2) sequence 3) timing 4) location, and 5) expected results.
Correct Answer
C. A-Activities
Explanation
The correct answer is A-Activities because activities are the specific tasks or actions that need to be performed in order to complete a task. In this case, the question is asking what part of OPCA (which stands for a framework used to define and document work processes) provides information about what needs to be done. Activities provide the details of the work element, sequence, timing, location, and expected results, making them the part of OPCA that tells us what we are supposed to do.
9.
Check all that impact a Balanced Scorecard Metric
Correct Answer(s)
A. Safety
B. Quality
C. Delivery
D. Cost
E. Morale
F. Environment
Explanation
The correct answer is Safety, Quality, Delivery, Cost, Morale, and Environment. These factors impact a Balanced Scorecard Metric because they are all important aspects of a company's performance. Safety measures ensure the well-being of employees and minimize accidents. Quality ensures that products or services meet customer expectations. Delivery refers to the timely and efficient delivery of products or services. Cost management is important for maintaining profitability. Morale affects employee productivity and satisfaction. Environmental considerations are important for sustainability and corporate social responsibility. All of these factors contribute to the overall success and performance of a company.
10.
True or False Value Added must meet all three criteria:
-
Something the customer is not willing to pay for
-
Does not alter the product or process
-
Is not done right the first time
Correct Answer
B. False
Explanation
This is false because value added IS
-Something the customer is willing to pay for
-Alters the product or process
-Done right the first time
11.
If it's not value added, it is non-value added or _____ which is anything beyond the absolute minimum amount of materials, manpower, and machinery needed to add value to a product or service.
Correct Answer
Waste
Explanation
If something is not value added, it is considered waste. Waste refers to anything that goes beyond the absolute minimum required resources (materials, manpower, and machinery) needed to add value to a product or service. In other words, waste is any activity or process that does not contribute to the final product or service and is therefore considered non-value added.
12.
A _____ is a "real time" vehicle for organized reflection and action, it helps to answer the following four questions
-
What was intended to happen?
-
What actually happened and why?
-
What can we learn?
-
What can we do to make it better?
Correct Answer
D. AAR (After Action Review)
Explanation
An After Action Review (AAR) is a "real time" vehicle for organized reflection and action. It helps to answer the four questions mentioned: what was intended to happen, what actually happened and why, what can we learn, and what can we do to make it better. AARs are typically conducted after a project, event, or training exercise to evaluate its effectiveness and identify areas for improvement.
13.
Which S of the 5S Work Place Organization is separating the essential from the nonessential. This removes all items from the workplace that are not needed.
Correct Answer
B. Sort
Explanation
Sort is the correct answer because it refers to the process of separating the essential from the nonessential items in the workplace. This step involves removing any items that are not needed, decluttering the workspace, and organizing everything in a systematic manner. By sorting, the workplace becomes more efficient and productive as only necessary items are kept, reducing distractions and improving workflow.
14.
Which S of the 5S Work Place Organization is organizing essential material in the work place. This is arranging items so that they are
-
Easy to find
-
Easy to use
-
Easy to recognize-label
-
Easy to return
Correct Answer
A. Set
Explanation
The correct answer is Set. The "Set" step in the 5S Work Place Organization involves organizing essential materials in the work place. This includes arranging items in a way that makes them easy to find, easy to use, easy to recognize with labels, and easy to return to their designated places.
15.
Which S of the 5S Work Place Organization is cleaning the work area as dirt is often the root cause of premature equipment wear, safety problems, and defects?
Correct Answer
C. Shine
Explanation
Shine is the correct answer because one of the main purposes of the 5S system is to maintain a clean and organized work area. By regularly cleaning the work area, dirt and debris can be removed, preventing equipment wear, safety issues, and defects. This helps to create a safer and more efficient work environment.
16.
Which S of the 5S Work Place Organization is
-
Creating policies, procedures, and SWI
-
Assigning areas to employees
-
Designing a way to audit
Correct Answer
A. Standardize
Explanation
Standardize is the correct answer because it refers to the process of creating policies, procedures, and Standard Work Instructions (SWI) to ensure consistency and uniformity in the workplace. This involves establishing clear guidelines and protocols for how tasks should be performed, as well as implementing a system for auditing and monitoring adherence to these standards. Standardization is an important aspect of the 5S methodology as it helps to maintain order and efficiency in the workplace.
17.
This S of the 5S Work Place Organization is the most difficult because
-
Requires time and resources to do daily/weekly/monthly tasks
-
Provides structure for what needs to be done
Correct Answer
D. Sustaining
Explanation
Sustaining is the most difficult S of the 5S Work Place Organization because it requires time and resources to consistently perform daily, weekly, and monthly tasks. It involves maintaining the organization and cleanliness of the workplace on an ongoing basis, which can be challenging to sustain without proper commitment and dedication. This S also ensures that there is a structure in place for what needs to be done, making it easier to maintain the organization and cleanliness of the workplace in the long run.
18.
A Standard Work Instruction (SWI) is the pre-specified safest, best, easiest way to run the process or do work because it is
-
Methodical
-
Repeatable
-
Predictable Results
-
Auditable
Correct Answer
A. True
Explanation
A Standard Work Instruction (SWI) is a set of instructions that outlines the safest, best, and easiest way to perform a specific task or process. It is methodical because it provides a step-by-step approach to completing the work. It is repeatable because it can be used consistently each time the task is performed. It leads to predictable results because when followed correctly, it ensures that the desired outcome is achieved. Additionally, SWIs can be audited to ensure compliance with the specified instructions. Therefore, the statement "A Standard Work Instruction (SWI) is the pre-specified safest, best, easiest way to run the process or do work" is true.
19.
Error Proofing is building standard work instruction into the system, at the lowest point of activity, to prevent causes by humans, machines, and process errors.
Correct Answer
A. True
Explanation
Error proofing
20.
______ is a system of ideas, values, beliefs, knowledge, norms, customs, and technology shared by those within an organization.
Correct Answer
Culture
Explanation
Culture refers to the collective beliefs, values, norms, and customs that are shared by the members of an organization. It encompasses the ideas, knowledge, and technology that are passed down and shape the behavior and interactions within the organization. Culture plays a crucial role in defining the identity and character of an organization, influencing its decision-making processes, communication patterns, and overall functioning. It helps in creating a sense of belonging and unity among the members and guides their actions and behaviors in alignment with the organization's shared values and goals.
21.
What causes errors? (Check all that apply)
Correct Answer
B. Culture
Explanation
It is not individuals or even groups of people in the organization that cause errors. It is the culture that leads to error.
22.
Even the best people make mistakes
Correct Answer
A. True
Explanation
This statement acknowledges that even the most competent individuals are not immune to making mistakes. It implies that making mistakes is a natural part of being human and does not necessarily indicate incompetence or lack of skill. This perspective promotes a growth mindset and encourages learning from mistakes rather than being discouraged by them.
23.
The TWIN (Task Demand, Work Environment, Individual Capabilities, & Human Nature) is used before and after something happens i.e. recordable injury
Correct Answer
B. False
Explanation
the TWIN analysis helps define error precursors (use before task, not after something happens)
24.
This type of chart focuses efforts on the cause of a problem that offers the greatest potential for improvement (arranged from highest occurence to lowest)
Correct Answer
B. Pareto
Explanation
A Pareto chart is a type of chart that focuses on identifying and prioritizing the causes of a problem based on their frequency or occurrence. It arranges the causes in descending order, from the highest occurrence to the lowest. By analyzing the Pareto chart, one can easily identify the causes that contribute the most to the problem and prioritize efforts towards addressing them, as they offer the greatest potential for improvement. This chart helps in allocating resources and efforts effectively to tackle the most significant causes.
25.
This type of chart shows how the process performs over a range of dates and time, the data points are arranged in a time sequence.
Correct Answer
A. Trend
Explanation
A trend chart is a type of chart that displays the performance of a process over a range of dates and time. The data points in the chart are arranged in a time sequence, allowing the viewer to observe any patterns or trends that may exist. This chart is useful for identifying long-term changes or fluctuations in the process performance, helping to analyze and predict future outcomes.
26.
This type of chart has confidence intervals calculated and drawn in
Correct Answer
B. Control
Explanation
A control chart is a statistical tool used to monitor a process and determine if it is in a state of statistical control. It includes confidence intervals, which are calculated and drawn in the chart to show the range of values within which the process is expected to perform. The confidence intervals help in identifying any variation or deviation from the expected performance, allowing for corrective actions to be taken. Therefore, the correct answer is Control.
27.
This is a graphical representation of the distribution of data to show the frequencies of variables
Correct Answer
D. Histogram
Explanation
A histogram is a graphical representation that displays the distribution of data by showing the frequencies of different variables. It consists of bars, where the height of each bar represents the frequency or count of observations falling within a specific range or category. Histograms are commonly used to visualize the shape, central tendency, and spread of data, making it easier to identify patterns, trends, and outliers.