Netiquette For College Students

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  • 1/20 Questions

     What should you include in the Subject line of any e-mail you send?

    • Nothing. The subject line is optional.
    • A sentence describing why you are sending the e-mail
    • A short phrase (3-5 words) describing the reason for your e-mail
    • Only your name
    • No more than one word, like "Help" or "Hello"
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About This Quiz

ThatThis is a short quiz geared toward adult college students learning how to use the Internet.

Netiquette For College Students - Quiz

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  • 2. 

    When should you pay attention to spelling and grammar in an e-mail message?

    • When sending a message to friends and family

    • When sending a message to a teacher

    • When sending a message to an employer or a potential employer

    • Never. E-mail recipients do not expect you to use correct grammar or spelling.

    • Always, regardless of who will receive your message or how they are related to you.

    Correct Answer
    A. Always, regardless of who will receive your message or how they are related to you.
    Explanation
    Using correct spelling and grammar is the easiest way to make sure that the person receiving your message understands what you want to say. Too many misspelled words or grammar errors can lead to misunderstandings between you and the person receiving the email message.

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  • 3. 

    Which of the following may happen if you send a message in ALL CAPS? (Select two or more answers)

    • The person receiving the message may believe that you are are angry and shouting at them.

    • The recipient may believe that you cannot use the SHIFT key correctly on the keyboard.

    • The recipient may believe that you do not know how to use capitalization correctly in English.

    • The recipient will see and reply to your message faster than if you key using appropriate letter case.

    Correct Answer(s)
    A. The person receiving the message may believe that you are are angry and shouting at them.
    A. The recipient may believe that you cannot use the SHIFT key correctly on the keyboard.
    A. The recipient may believe that you do not know how to use capitalization correctly in English.
    Explanation
    Capitalization is part of the English spelling system. Putting all of your text in capital letters not only makes it appear that you are shouting at the person you are sending the message to, but it reflects on your ability to use the keyboard and appropriate spelling.

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  • 4. 

    What should you do with a chain letter that promises you will receive lots of money if you forward it to at least ten people?

    • Forward the message to your ten best friends, asking them to do the same because of all the money you received.

    • Make up ten e-mail addresses to forward it to, so that you can forward the message without bothering anyone you know.

    • Forward the message to 20 people in your e-mail list at random, just to be sure that ten of them read it.

    • Delete the message as junk mail.

    Correct Answer
    A. Delete the message as junk mail.
    Explanation
    Any e-mail message

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  • 5. 

    How long should you wait before replying to an e-mail?

    • You should reply to all e-mail immediately after you receive it, even if you don't have a good reply.

    • You should reply to e-mail within 24-48 hours, taking time to formulate an appropriate reply when necessary.

    • You should wait at least a week. The person sending the e-mail may find the answer on their own if you wait long enough.

    • You should find time to talk to the person face-to-face or in person before replying to the e-mail.

    Correct Answer
    A. You should reply to e-mail within 24-48 hours, taking time to formulate an appropriate reply when necessary.
    Explanation
    Timeliness is important when replying to most e-mail messages, and if possible, you should reply to a message as soon as you are able to. However, it's fine to take a little time to formulate a reply that requires thought or research. If it will take you more than a day or so to give a complete reply, you should send a short message within 24-48 hours stating why you are delayed and when they can expect to receive a complete response.

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  • 6. 

    If you send an e-mail asking for information, how should you expect to receive a reply to that e-mail?

    • When you see the person again face-to-face.

    • When the person calls you using the phone number you provided in the e-mail message.

    • Through the same e-mail account you used to send the original message.

    Correct Answer
    A. Through the same e-mail account you used to send the original message.
    Explanation
    If you send an e-mail message that requires a reply, you should expect to receive a reply via e-mail. Talking to the person by phone or in person won't help if they haven't read the e-mail, and if they receive a lot of e-mail, they may not remember your message or their reply to your message.

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  • 7. 

     What should you do if you do not receive a reply to an e-mail message within a reasonable time after sending the message? (Select two or more answers)

    • Check your Sent Items folder to make sure that you sent the message to the correct e-mail address.

    • Resend your original message to the same person, noting that you are resending it because you are afraid they did not receive it.

    • Send a short, new message that simply asks the person why they haven't replied to your earlier message.

    • Complain to anyone you feel ought to know that the person you sent the message to never replies to e-mail messages.

    Correct Answer(s)
    A. Check your Sent Items folder to make sure that you sent the message to the correct e-mail address.
    A. Resend your original message to the same person, noting that you are resending it because you are afraid they did not receive it.
    Explanation
    Do take time to check that you actually sent the message and that you sent the message to the correct e-mail address.

    It does happen on occasion that even the most conscientious e-mail user overlooks a message or accidentally deletes a message. If it has been at least a couple of days since you sent the original message, it is better to resend the entire message with a comment added, than it is to simply send a new message asking them to reply to the old message. They cannot reply to a message that they cannot find or might have deleted.

    If you feel that you have waited too long for a reply (more than a couple of days), then you should try calling the person by phone if you cannot meet with them in person, before complaining to other people. There could be a network error or personal emergency that prevents them from reading e-mail.

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  • 8. 

    When it is acceptable to forward a message to someone else or to another group of people?

    • It is always acceptable to forward an e-mail message, as long as the contents are important to the people who will receive the forwarded message.

    • Because the content of any e-mail message is automatically copyrighted by US Copyright law, you should never forward an e-mail without the original author's permission.

    • You should never forward e-mail messages for any reason. This is considered spam.

    • You should forward e-mail only after you have removed all text that identifies the original sender of the message.

    Correct Answer
    A. Because the content of any e-mail message is automatically copyrighted by US Copyright law, you should never forward an e-mail without the original author's permission.
    Explanation
    Any text created by any individual in the United States is automatically protected by US Copyright law. For this reason, you should forward e-mail messages only when you have the permission from the person who originally created the e-mail, which may not be the person you received the e-mail from.

    When you do forward e-mail messages, take time to remove any e-mail addresses or other contact information from the original e-mail, although you should include the name of the author. Also consider whether or not the person(s) who will receive the forwarded message really want to receive it.

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  • 9. 

    When is it appropriate to add an attachment to an e-mail message?

    • Only if the attached file includes information that cannot be included in the e-mail message itself, such as an Excel file or a screen shot of an error message.

    • You should always attach a photo of yourself to every e-mail message you send.

    • It is never appropriate to attach a file to an e-mail message.

    • If you have keyed the text you want to send in a Wordpad file, and you don't want to have to re-key the text in the e-mail body.

    Correct Answer
    A. Only if the attached file includes information that cannot be included in the e-mail message itself, such as an Excel file or a screen shot of an error message.
    Explanation
    There is usually no reason to attach a document that includes only text to an e-mail message, because it will take longer for the recipient to read and reply to your message if they have to open a separate file to do so.

    You should attach a file if the file contains formatting or pictures that cannot be included in the original message.

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  • 10. 

    When you do choose that an e-mail attachment is appropriate, what should you do before sending the message? (Select two or more answers)

    • Verify that the recipient will receive your attachment.

    • Include an appropriate subject line and text in the body of the message, so that the recipient knows what the attachment is.

    • Compress the file (or compress a folder if there are multiple files).

    • Verify that you are attaching the correct version of the file(s).

    Correct Answer(s)
    A. Verify that the recipient will receive your attachment.
    A. Include an appropriate subject line and text in the body of the message, so that the recipient knows what the attachment is.
    A. Compress the file (or compress a folder if there are multiple files).
    A. Verify that you are attaching the correct version of the file(s).
    Explanation
    Do not send an attachment without getting permission from the recipient first. When you do send an attachment, make sure to use an appropriate subject line and at least a little text in the body to make sure that the recipient knows what the attachment is and why you are sending it.

    If you receive an e-mail with an attachment, and you do not know who the message is from or why they are sending an attachment, you should not open the attachment. Attachments can contain computer viruses.

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  • 11. 

    Under which circumstances is it appropriate to use the SAVE button instead of the SEND button? (Select two or more answers)

    • If you have written the message in anger, you should save the message instead of sending it. You can re-open the message later when you are in better control of your emotions, and consider sending it after revising it.

    • You do not have time to finish an e-mail that you have started.

    • You should use SAVE for every e-mail you send so that you can keep a copy of the message for your records.

    • You need to print a hard copy of a message you are about to send.

    Correct Answer(s)
    A. If you have written the message in anger, you should save the message instead of sending it. You can re-open the message later when you are in better control of your emotions, and consider sending it after revising it.
    A. You do not have time to finish an e-mail that you have started.
    Explanation
    The SAVE button should be used to save an e-mail that you cannot send immediately, either because you don't have time to complete the message or because you should take time to review it before sending it.

    Most e-mail systems automatically save a copy of any e-mail you send in a folder called something like "Sent Items" or "Sent Mail," so there is usually no reason to save an e-mail before sending it. If you need to print a message that you have mailed, you can print the message saved in that folder.

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  • 12. 

    What information should be included in any e-mail you send? (Select two or more answers)

    • Your reason for sending the e-mail.

    • Your name at the bottom of the message.

    • Your phone number.

    • An alternate e-mail address.

    • It is acceptable to send a message with the body empty if you use a subject line with enough detail.

    Correct Answer(s)
    A. Your reason for sending the e-mail.
    A. Your name at the bottom of the message.
    Explanation
    Even if you are attaching a file and/or using a detailed subject line, it does not hurt to include text describing your reason for sending the e-mail in the body.

    You should also sign all e-mail messages, to be sure that the recipient knows who is sending the e-mail. For family and friends, a first name or nickname is usually sufficient. For school-related or professional e-mail, use the full name the recipient knows you by, especially if the wrong name appears in the FROM line.

    While providing a phone number or alternate e-mail address can be useful for some messages, remember that the recipient is most likely to respond to the e-mail address you sent the message from.

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  • 13. 

    It is acceptable to post negative content (text, pictures, or videos) on a friend's wall in Facebook, especially if you are just joking.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Remember that any comments you post on a friend's wall will be seen by many other people. Even if you are sure your friend knows you are joking, other people may not be aware that it is a joke.

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  • 14. 

    What kind of information should NOT be included in an e-mail message?

    • Confidential information, like your Social Security number or bank account numbers.

    • Statements that could be interpreted as illegal or offensive.

    • Text or pictures from a copyrighted web site.

    Correct Answer(s)
    A. Confidential information, like your Social Security number or bank account numbers.
    A. Statements that could be interpreted as illegal or offensive.
    A. Text or pictures from a copyrighted web site.
    Explanation
    E-mail messages should be treated like the text on a postcard, with the assumption that it could be read by anyone at any time. Remember that while you can delete e-mail from your own account, you cannot control whether or not the recipient of the e-mail will delete it, and some corporations maintain a record of all e-mail sent through their e-mail system.

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  • 15. 

    You can control Privacy settings in Facebook and other social networking websites, so that your information is immediately available only to people you give permission to.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Privacy settings on Facebook and other social networking websites allow users to have control over who can access their information. By adjusting these settings, users can ensure that their information is only visible to those they grant permission to. This allows users to have a level of control and privacy over their personal information on these platforms.

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  • 16. 

    Everything posted to Facebook or other social networking websites remains in control of the person who posts it.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is easy to share and copy content posted in most social networking websites, so the person who originally posts new material can quickly lose control over who has access to that material.

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  • 17. 

    The content of social networking websites is automatically deleted after a set period of time, as determined by the account owner.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    At this time, few (if any) social networking websites delete any content automatically. While it is common to see only new material on the homepage of Facebook or MySpace, older material is typically available for an indefinite period of time. Public Twitter feeds are even stored in the Library of Congress as a permanent record.

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  • 18. 

    If a user deletes content from their social networking site (like Facebook or MySpace), no one else has access to that content.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Deleting original content will not automatically delete content that was copied or shared by other users.

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  • 19. 

    When replying to an e-mail message, you should... (Select two or more responses)

    • Change the subject line, if appropriate.

    • Remove extra text or content not relevant to your reply.

    • Include quoted text from the original message to give your reply a context (or include that context in your reply).

    • Delete everything from the original e-mail except your short reply, assuming that the recipient will remember the message you are replying to.

    Correct Answer(s)
    A. Change the subject line, if appropriate.
    A. Remove extra text or content not relevant to your reply.
    A. Include quoted text from the original message to give your reply a context (or include that context in your reply).
    Explanation
    Any reply sent via e-mail should include enough information about the original e-mail that the recipient doesn't have to go look for the old e-mail to know what you are talking about.

    Most e-mail systems automatically include the text from the original e-mail at the bottom of the new reply, and it's fine to leave that text there as a record. However, if you are "recycling" an e-mail instead of creating a new e-mail on a completely different topic, you should delete the text and change the subject line.

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  • 20. 

    When it is appropriate to use the Reply to All button when replying to an e-mail message?

    • Any time the original e-mail is sent to multiple people.

    • When everyone who received the original message needs to know your reply.

    • So that everyone who receives the message knows that you sent a reply.

    • It is never appropriate to use the Reply to All button to reply to an e-mail message.

    Correct Answer
    A. When everyone who received the original message needs to know your reply.
    Explanation
    The Reply to All button should be used only if everyone who received the original message needs to know your reply. This can be useful for a group discussion, where you want to share your opinion with everyone else in the group.

    Use REPLY (not REPLY TO ALL) if your message should go only to the person who sent out the message.

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 22, 2010
    Quiz Created by
    Kweiss

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