NCO DLC - Course Foundation

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1/65 Questions

While speaking to his ALS class, SSgt Baldwin says, “This doesn’t count toward course completion; however, you should prepare as if it did. It is a way for you to measure how well you understand the material prior to taking the final.”
- Progress check
- Formative exercise
- Summative evaluation
- Self-discipline

About This Quiz

The 'NCO DLC - Course Foundation' quiz assesses understanding of key concepts in military leadership and professional development. It focuses on practical scenarios like handling distractions, integrity, respect, and effective learning strategies, crucial for NCOs.

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2.

TSgt Irwin is a member of Security Forces and is married with two children. She just received her course materials. While reviewing the material, she begins to wonder how she will get it done with her work schedule and getting everything done at home. She spoke with her husband about helping out around the house and with the kids while she was doing her course work. This allowed her to complete the course within the allotted time.
- Self-discipline
- Procrastination
- Dealing with distractions
- Summative evaluation
Correct Answer

A. Dealing with distractions

Explanation

According to the Course Introduction chapter, dealing with distractions is in the same realm as self-discipline. It is the ability to deal with distractions. Most of the work is probably going to be completed on your home computer, which is a wonderful convenience. However, home can also be a source of distraction (getting everything done at home). Whether it’s children, a spouse, household projects and chores, or the television, make sure that when working on a task, you’re focused on that and nothing else (She spoke with her husband about helping out around the house and with the kids while she was doing her course work). Since TSgt Irwin dealt with the distractions, she was able to complete her coursework on time.

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3.

While speaking with a fellow instructor concerning student performance, TSgt Ford says, “TSgt Lacey worked hard during the class, she didn’t let anything interfere with homework, participated in class, and did a great job with her speaking assignments. She took good notes, shared with the flight and organized study sessions. Her leadership probably helped her and her peers score well on the final exam. She will most likely use the information she learned once she returns to her home station.” TSgt Lacey’s effective/ineffective use of ____________ will MOST LIKELY ___________ her effectiveness.
- Time management; enhance
- Time management; degrade
- Keys to successful learning; enhance
- Keys to successful learning; degrade
Correct Answer

A. Keys to successful learning; enhance

Explanation

TSgt Lacey is effectively using the keys to successful learning, which according to the Course Introduction chapter are reading (she didn’t let anything interfere with homework), taking notes (took good notes), studying (study sessions), testing (scored well on the exam), and lifelong learning (use the information once she returns to home station). TSgt Shelby’s actions will most likely enhance her effectiveness

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1
4.

TSgt McKinney notices there are too many discrepancies and her section is not taking the upcoming base inspection seriously. She briefs, “You’ve shown poor performance and your work is below standards, you’ve not been candid in your work and you haven’t been holding each other responsible for completing tasks on time. It’s disappointing you haven’t taken any ownership and pride in this organization to get us to pass this base wide inspection.” TSgt McKinney’s comments BEST identifies _____ and its impact on mission effectiveness.
- Direction, discipline, and recognition
- Integrity first
- Respect
- Hardiness of Spirit
Correct Answer

A. Integrity first

Explanation

According to the Airmanship chapter, the virtues that demonstrate one truly values integrity include: honesty, accountability and courage. TSgt McKinney says, “You’ve not been candid in your work (honesty) and you haven’t been holding each other responsible for completing tasks on time (accountability). It’s disappointing you haven’t taken any ownership (accountability/courage) and pride in this inspection to get us to pass this base wide inspection the way we should…” TSgt McKinney is talking about integrity first and how her team wasn’t utilizing this core value in preparing the sections for the upcoming base inspection.

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5.

– TSgt Ohler is SSgt Robertson’s mentor. SSgt Robertson says, “A1C Rivera isn’t a very hard worker. When I have a task, I complete it immediately. He takes his time and gets the work done no earlier than the deadline.” TSgt Ohler replies, “What is the quality of his work?” Robertson says, “It’s great, I never have to go back to him for corrections.” TSgt Ohler replies, “Rivera may not work to your expectations, but he is more than capable of completing whatever you ask of him. Sit down with him and get to know him better, ask about his ideas and concerns. Include him in the process of the tasks you give him.” This scenario BEST illustrates TSgt Ohler’s understanding of ___________ and its impact on the subordinate.
- Respect
- Hardiness of Spirit
- Profession of Arms
- Excellence In All We Do
Correct Answer

A. Respect

Explanation

According to the Airmanship chapter, Respect in the POA goes beyond professional courtesy. It means accepting others for who they are, embracing a heightened personal sense of humility and fostering an environment of inclusiveness in which every Airman is able and eager to offer their skills, abilities and ideas. It means treating the equipment and resources in your possession with care, understanding and embracing the power of diversity and holding those who mistreat others accountable. Ohler explains to Robertson that he needs to see the issue from a different perspective by getting to know Rivera better and to include him in the task process.

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6.

– You’re stationed at a high ops tempo location. You find out your squadron is notified of a real-world support mission that requires you and your section to work even longer hours with no days off. As you prepare yourself mentally for this overwhelming challenge, you remember you’ve done this before. This is about mission accomplishment and effectively getting the job done. Your priority is to focus on keeping your team motivated to help move forward during this demanding time. Your use/misuse of ________ will MOST LIKELY _____ mission effectiveness.
- Profession of Arms; decrease
- Moral Courage; decrease
- Moral Courage; increase
- Profession of Arms; increase
Correct Answer

A. Profession of Arms; increase

Explanation

A profession must include a body of theory and specialized knowledge, a public service orientation, and a distinct subculture. The purpose of any profession is to serve society by effectively delivering a necessary and useful service. For an occupation to be a profession, it must contain an element of selflessness, a sense that one’s personal actions serve the greater good. Each profession establishes performance standards, codes of conduct, particular vocabularies, data, and often, a distinct appearance (uniform) to maintain a desired level of effectiveness. “As you prepare yourself mentally for this overwhelming challenge, you remember that you’ve done this before…” You have embraced your role in the POA and effectively getting the mission done.

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7.

During a conversation with his subordinate about intellectual standards that are known across the board, TSgt Cactus says, “Think about a dispute or a point that hasn’t been voiced yet. A problem might meet all the preceding criterions, but is only offered from one viewpoint.” TSgt Cactus’ comments BEST identify the universal intellectual standard of _________________.
- Precision
- Breadth
- Relevance
- Fairness
Correct Answer

A. Breadth

Explanation

According to the Critical Thinking chapter, “When using the standard of Breadth, you should consider (think) if there’s an argument (dispute)/position (point) that hasn’t been heard (voiced) yet. A problem might meet all the previous (preceding) standards (criterions), but is only presented (offered) from one perspective (viewpoint).”

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8.

- TSgt Cody is the manager of a large project. His boss mentioned a concern with the amount of money spent on the project. After gathering the data, the report reflected not only funding for his project but also funding for another program. He asked the questions: How is the other project connected to the money spent on my project and how does that bear on the issue? This scenario BEST illustrates the use of the ____________standard.
- Relevance
- Fairness
- Clarity
- Precision
Correct Answer

A. Relevance

Explanation

According to the Critical Thinking chapter, relevance means to ‘weed out’ the information that doesn’t have anything to do with it (however, the data report reflected money spent on a project associated with his program) To establish Relevance, you could ask the following questions: How is that connected to the question? How does that bear on the issue? (He asked the questions: How is that connected to the question of money spent on my project and how does that bear on the issue?)

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9.

Over the last several months, leadership has been concerned about high expenditures in logistics. TSgt Tomlin is tasked with investigating the situation and making sense of the budget issues by providing specifics on the items purchased. After his analysis, he reports to his leadership by saying, “I’ve skimmed the logistics section paperwork and the expenditures seem justified. Some of the purchases are for consumables and others are for new equipment items.” TSgt Tomlin’s use/misuse of ___________________ will MOST LIKELY _______________________ mission effectiveness.
- Logic; enhance
- Logic; hinder
- Precision; enhance
- Precision; hinder
Correct Answer

A. Precision; hinder

Explanation

The Critical Thinking chapter states, “A statement can be both clear and accurate, but not precise. There might be information you need, but isn’t provided.” Also, the chapter states, “The goal is to get as much information as possible before you make a decision.” In this scenario, TSgt Tomlin’s misuse of Precision will most likely hinder mission effectiveness. This is evident in the lack of detail (quantity, type of consumables/equipment, etc.) that he provided in his feedback to unit leadership when previously asked to provide specifics of the purchases.

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10.

TSgt Legacy states to his team members, “Each of you may approach problems from different viewpoints. Some of you may be more innovative, while others may be more adaptive. One is not better than the other, it is based on your preference.” SSgt Chase raises her hand and says, “Well, what if you are more adaptive and the problem requires a more innovative solution?” TSgt Legacy’s comments BEST identify________.
- Style
- Level
- Coping
- Cognitive gap
Correct Answer

A. Style

Explanation

Adaption Innovation Theory chapter, Style refers to “how we think,” (approach problems) our preferred cognitive approach to problem solving and decision making. These style differences, which are normally distributed along a continuum, range from strong adaption to strong innovation. (Some of you may be very innovative, while other may be very adaptive.)

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11.

TSgt Finch says to SSgt Ruth, “You seem quiet and distant this week. What’s going on?” Ruth replies, “I don’t like the way others on my team can’t break away from the regulations and processes to find solutions. It’s not my way of doing things and it causes me to shut down.” Finch says, “We’re all working toward the same goal, so even though their way may not be the way you prefer to solve problems, let’s at least consider what the others bring to the table and try to meet them somewhere in the middle.” Several days later, TSgt Finch notices an improvement in the relationship between SSgt Ruth and the rest of the team. TSgt Finch’s final comment BEST illustrates _______ and its impact on subordinate effectiveness.
- Coping
- Bridging
- Level
- Problem Bs
Correct Answer

A. Bridging

Explanation

TSgt Finch final comment BEST illustrates Bridging and its impact on subordinate effectiveness. According to the Adaption Innovation Theory chapter, Bridging is reaching out to members of the team and helping them contribute even if their contribution is outside the mainstream. To be a successful Bridger, one needs to be willing to help other’s understand the cognitive approach between those being bridged through interpersonal skill, active listening, and effective questioning techniques. Bridgers accomplish this through the roles of counselor, mediator, and negotiator. This is evident when TSgt Finch states, “We’re all working toward the same goal, so even though their way may not be the way you prefer to solve problems, let’s at least consider what the others bring to the table and meet them somewhere in the middle.”

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12.

TSgt Jasper has worked with many teams over the years. Currently, he is assembling a group of individuals tasked to implement a new tracking system in the work center. This project is a high priority and he needs to implement a strategy with lasting results. In hopes of being successful, he assembles a team with strongly adaptive to strongly innovative style preferences. TSgt Jasper’s understanding/misunderstanding of ________will MOST LIKELY _____ mission effectiveness.
- A-I Theory continuum; enhance
- A-I Theory continuum; hinder
- Coping behavior; enhance
- Coping behavior; hinder
Correct Answer

A. A-I Theory continuum; enhance

Explanation

According to the Adaption Innovation Theory chapter, the A-I Continuum is depicted in conjunction with the bell curve and it displays the distribution of style preferences from strong adaptor to strong innovator. Although large gaps between styles means greater chances of conflict (i.e. Problem B), it also offers greater potential/ability to solve problems (Problem A) because of cognitive diversity.

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13.

TSgt Bodine is finishing his tour as a PME instructor at the NCO Academy. He says, “A person’s leadership effectiveness is influenced by their brainpower, self-assurance, willpower, reliability, and friendliness. Although a lot of people may disagree with me, I can always tie a leader’s effectiveness back to these attributes.” This scenario BEST identifies the ______________ theory of leadership.
- Skills
- Style
- Trait-based
- Intellectual Stimulation
Correct Answer

A. Trait-based

Explanation

According to the Full Range Leadership chapter, the trait-based theory of leadership looks at a person’s leadership effectiveness being influenced by their intelligence (brainpower), self-confidence (self-assurance), determination (willpower), integrity (reliability), and sociability (friendliness).

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14.

TSgt Grant is the NCOIC of Information Technology. He is a pioneering leader when it comes to state-of-the-art problem solving. He teaches and encourages his subordinates to do the same: be inventive and creative in problem solving techniques. This scenario BEST illustrates the _______ leadership behavior.
- Individualized Consideration
- Inspirational Motivation
- Intellectual Stimulation
- Intellectual Consideration
Correct Answer

A. Intellectual Stimulation

Explanation

According to the Full Range Leadership chapter, Intellectual Stimulation is the part of transformational leadership that encourages followers to be innovative. Intellectual Stimulation encourages opportunities to challenge followers and stimulate their minds by encouraging them to brainstorm solutions and exercise their innovation and creativity (He teaches and encourages his subordinates to do the same: be inventive and creative in problem solving techniques).

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15.

TSgt Hanover is an enthusiastic PME instructor at the NCO Academy. He consistently uses logic to personalize his lesson plans and encourages others to do the same. His actions and words influence those around him to put forth additional efforts to advance their own self-development. TSgt Hanover’s use/misuse of the_______ leadership behavior will MOST LIKELY________ NCO effectiveness.
- Intellectual Stimulation; hinder
- Intellectual Stimulation; enhance
- Inspirational Motivation; hinder
- Inspirational Motivation; enhance
Correct Answer

A. Inspirational Motivation; enhance

Explanation

According to the FRL chapter, leaders use Inspirational Motivation to motivate and inspire their followers via the spoken word (encourage), although loud and positive words are not enough. The status quo is unacceptable to transformational leaders (He consistently uses logic to personalize his lesson plans and encourages others to do the same) who present their vision as the “must achieve future”. These visions elevate performance expectations and inspire followers to put forth extra effort in achieving the leader’s vision. (His actions and words motivate those around him to put forth additional efforts to advance their own self-development).

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16.

TSgt Roderick calls SSgt Sway into his office and says, “I just want to give you some advice since you seem a little stressed.” Sway replies, “Has it been showing?” Roderick says, “While these changes are occurring you have to be prepared to develop and apply information. Don’t forget you also have to be adaptable, open-minded, and mentally ready for the changes.” TSgt Roderick’s comments BEST identify the ______ tenet of mental fitness.
- Awareness
- Adaptability
- Positive thinking
- Spiritual fitness
Correct Answer

A. Positive thinking

Explanation

According to the CF chapter, positive thinking is defined as “This involves information processing, applying knowledge (develop and apply information), and changing preferences through restructuring, positive reframing, making sense out of a situation (While these changes are occurring), flexibility (adaptable¬), reappraisal, outlook, and psychological preparation (open-minded, and mentally ready for the changes).”

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17.

While dispatching first-responders, SSgt Hagel says, “It’s remarkable to me that our responders are able to endure all of the stress associated with their daily operations.” TSgt Salas replies, “They’ve embraced our organizational values and are fully capable of bouncing back from failure. This helps them view the situation for what it truly is, which aids them in dealing with unpredictable and complex situations that might seem to be intolerable.” TSgt Salas’ comments BEST illustrate _____ fitness and its impact on mission effectiveness.
- Physical
- Spiritual
- Social
- Mental
Correct Answer

A. Spiritual

Explanation

According to the CF chapter, spiritual fitness focuses “on your ability to adhere to beliefs (embraced our organizational values), principles, or values needed to persevere (fully capable of bouncing back from failure) and prevail when accomplishing the mission (dealing with unpredictable and complex situations that might seem to be intolerable).”

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18.

Over the past month the team has been upset with some of the decisions made by SSgt Disbrow. TSgt King explains to his team, “Disbrow was put in the project lead position because she has the ability think deeply prior to making an impulsive decision…that’s exactly what we need because we don’t know what to expect. You all saw during our last deployment she related to the local community, which led to building trust with the local nationals and established lines of communication.” Because TSgt King understands/misunderstands _____ fitness, his actions will MOST LIKELY _____ NCO effectiveness.
- Social; decrease
- Mental; increase
- Social; increase
- Mental; decrease
Correct Answer

A. Social; increase

Explanation

According to the CF chapter, social fitness is the domain of fitness that deals with your ability to engage in healthy social networks that promote overall well-being and optimal performance. It captures your ability to build and maintain social networks in order to deal with distress caused by stressors and demands. TSgt King comments, (you all saw during our last deployment, she related to the local community, which led to building trust with the local nationals and established lines of communication) which clearly shows she understands social fitness. This will most likely increase NCO effectiveness.

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19.

During a team building training session, TSgt Cole played a game with his teammates called “name that team role”. TSgt Cole began by mentioning, “This person is great at bringing up new ideas, they are able to see outside the box and are aggressive with new ideas. What type of team role does this person personify?” TSgt Cole’s comments BEST identify a/an_____.
- Advancer
- Creator
- Flexer
- Coach
Correct Answer

A. Creator

Explanation

TSgt Hernandez is in the dining hall talking to one of his buddies, TSgt White who works in another section. He asks White, “How does your supervisor provide opportunities for your growth?” White tells him, “My supervisor is always training me and encouraging me to join the 5/6 because he does a lot of good things in the Top III. He praises me when I do well and also counsels me to get on the right track. He is always there for me.”
TSgt White’s comments BEST illustrate _______ and its impact on team effectiveness.

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20.

TSgt Hernandez is in the dining hall talking to one of his buddies, TSgt White who works in another section. He asks White, “How does your supervisor provide opportunities for your growth?” White tells him, “My supervisor is always training me and encouraging me to join the 5/6 because he does a lot of good things in the Top III. He praises me when I do well and also counsels me to get on the right track. He is always there for me.” TSgt White’s comments BEST illustrate _______ and its impact on team effectiveness.
- Communication
- Cooperation
- Coaching
- Advancing
Correct Answer

A. Coaching

Explanation

According to the Team Building chapter, TSgt White’s supervisor demonstrated the traits of coaching by teaching TSgt White and demonstrating to him, “You’re important and I’m here to help you succeed.” (My supervisor is always training me and encouraging me to join the 5/6 because he does a lot of good things in the Top III. He praises me when I do well and also counsels me to get on the right track).

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21.

TSgt Maribel has been observing her team work through a project and has noticed that the team is unable to move forward with one of the two courses of actions (COA). Maribel steps in, to move the team forward, but not everyone is happy. She addresses the team at the end of the project and says “team you all did a great job, although some of you were not content we were able to complete the task.” TSgt Maribel’s understanding/misunderstanding of the ________ will MOST LIKELY _____ mission effectiveness.
- Z process; decrease
- Z process; increase
- PEP cycle; decrease
- PEP cycle; increase
Correct Answer

A. Z process; increase

Explanation

According to the Team Building chapter, in the Z process ideas might go back and forth several times (TSgt Maribel has been observing her team work through a project and has noticed that the team is unable to move forward). Without continuous leadership involvement and oversight, Creators are likely to continue developing ideas, gaining support from the Advancers and criticism from the Refiners (She addresses the team at the end of the project and says “team you all did a great job, although some of you were not content we were able to complete the task.”).

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22.

TSgt Browning just passed her final NCO DLC summative evaluation. She decides to review her test results and thinks about how she is going to use this to improve herself. She also thinks about how she can use the information she learned in her work center. TSgt Browning’s actions BEST illustrates ___________________.
- Lifelong learning
- Testing
- Taking notes
- Studying
Correct Answer

A. Lifelong learning

Explanation

TSgt Browning's actions of reviewing her test results and thinking about how she can use the information to improve herself and her work center demonstrate a commitment to continuous learning and development. This aligns with the concept of lifelong learning, which refers to the ongoing pursuit of knowledge and skills throughout one's life.

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23.

While preparing for his first NCO DLC summative evaluation TSgt Henderson set up his goals in order of importance. When it was time to study, he didn’t put it off to a later time or day. Throughout his preparation he maintained his drive to pass the evaluation. After testing, he was informed that he passed with a 90%. The scenario above BEST illustrates _________________ and their impact on NCO effectiveness.
- Self-discipline
- Studying
- Benefits of time management
- Taking notes
Correct Answer

A. Benefits of time management

Explanation

According to the Time Management section, the benefits of time management
helps to maintain motivation (maintained his drive) while avoiding procrastination
(he didn't put it off to a later time or day). The secret to successful time management is
acknowledging, setting up, and prioritizing goals (set up his goals in order of importance)
that work. Through the use of time management TSgt Henderson received a 90% on the
evaluation.

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24.

While preparing to promotion test, TSgt Miller puts the material into his own words. He thinks about the best way for him to understand and retain the information. The scenario above BEST identifies _________________.
- Interpretation
- Translation
- Knowledge
- Studying
Correct Answer

A. Translation

Explanation

According to the Levels of Learning Section, translation is focused on restating or
paraphrasing the concept, principle, generalization, or theory into your own words (puts the
material into his own words). This means you must be able to think past the exact way you
see the material in the reading and start to formulate it into the best way for you to understand
it and store it into your memory (thinks about the best way for him to understand and
retain the information).

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25.

Once you know what the concept is, you have to figure out whether the behavior was right or wrong. The statement above BEST identifies the ________ step of the EPME Structured Thinking Process.
- Identify
- Determine
- Differentiate
- Self-discipline
Correct Answer

A. Differentiate

Explanation

According to the Introduction to the IDDP Structured Thinking Process, differentiating
allows you to demonstrate your ability to distinguish whether actions, decisions, or
behaviors described in the scenario are appropriate or inappropriate, or effective or ineffective
according to the chapter concepts and principles. There's no degree of appropriate
or inappropriate; something is either right or wrong whether the behaviors were right or
wrong).

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26.

TSgt Shelby listens as the NCOA instructor says, “At the end of this course, you’ll be expected to demonstrate you have reached the planned outcome by studying the knowledge, skill, or attitude for each lesson.” The instructor’s comment BEST identify ________.
- Affective objective
- Terminal cognitive objective
- Terminal samples of behavior
- Affective management
Correct Answer

A. Terminal samples of behavior

Explanation

According to the Course Introduction chapter states, you need to know what
you must be able to do to show evidence of reaching the intended outcomes (demonstrate
you have reached the planned outcome). The terminal cognitive samples of behavior
explain the knowledge, skill, or attitude you're expected to demonstrate during and at the
end of a chapter (studying the knowledge, skill, or attitude for each lesson).

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27.

While attending the NCO ILE TSgt Weber scheduled milestones and ensured she had the time to complete them. He stayed motivated while staying away from things that could prevent him from meeting his milestones and didn’t put things off until the last minute. Weber completed the course and was a distinguished graduate. TSgt Weber’s actions BEST illustrate ________ and its impact on NCO effectiveness.
- Keys to successful learning
- Teaching methods and evaluation
- Time management
- Terminal cognitive objective
Correct Answer

A. Time management

Explanation

There are several elements of time management in the scenario. According to
the Course Introduction chapter, time management includes the elements of scheduling
(scheduled milestones and ensured she had the time to complete them), self-discipline
(stayed motivated), dealing with distractions (staying away from things that could prevent
him from meeting his milestones), procrastination (didn't put things off until the last
minute).

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28.

On graduation day, during a discussion with a fellow instructor concerning student performance, TSgt Bright says, "TSgt Shelby worked hard, completed all assignments, always participated in class, and did a great job with her speaking assignments. She took good notes, which she generously shared the flight and she organized several study sessions which probably helped her and her peers score well on the final exam." The other instructor says, "It sounds like you may have more than one distinguished graduate on your hands." TSgt Shelby's use/misuse of ____________ will MOST likely ___________ her effectiveness.
- Time management; degrade
- Time management; enhance
- Keys successful learning; degrade
- Keys to successful learning; enhance
Correct Answer

A. Keys to successful learning; enhance

Explanation

TSgt Shelby is using the keys to successful learning, which according to the
Course Introduction chapter are reading (completed all assignments), taking notes (took
good notes), studying (study sessions), testing , and lifelong learning. TSgt Shelby's actions
will most likely enhance her effectiveness.

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29.

TSgt Birmingham and SSgt Peters are deployed. They work every day because of a shortfall in manning. After SSgt Peters discloses that he’s having a hard time, TSgt Birmingham tells him, “Some days we work up to 16 hours straight. This is frustrating; but, I remember our team and the oath I took when I re-enlisted. I can’t let you all down. I keep reminding myself that I know everything there is to know about our job. Most importantly, our duties affect mission results and provide much needed ground support to those in harm’s way.” SSgt Peters replies, “Thanks, ma’am. I will keep that in mind the next time I’m overwhelmed.” TSgt Birmingham’s comments BEST illustrate her understanding of _______ and its impact on subordinate effectiveness.
- Profession of Arms
- Oath of Enlistment
- Airmanship
- Resiliency
Correct Answer

A. Airmanship

Explanation

According to the Airmanship chapter, Airmanship is a mindset. A certainty you
feel in everything you do. You believe in your oath to serve your country. You embrace
the Air Force Core Values and you're ready to achieve whatever the Air Force asks of you.
You know the standards of behavior, the way to wear your uniform, and you help your
fellow Airmen if they forget. Your Airmanship is the most important part of the United
States Air Force. In the scenario, TSgt Birmingham outlines Airmanship to SSgt Peters.

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30.

TSgt Keffer, is discussing Airmanship with his flight after they arrived for advanced echelon (ADVON) duty. He says, “This is your capacity to overcome and develop during hard-times and mental strain. There is constant uncertainty about what outcomes will occur. To combat this, lean on each other, the Chaplain, and other base services like the Morale, Welfare, and Recreation center.” TSgt Johnson says, “To piggyback, this deployment is going to be hard due to the unfavorable conditions. At times, you’ll be inconvenienced, which could lead to resentment. Trust each other and we’ll get through it together.” TSgt Keffer’s comments BEST identify _____ .
- Courage
- Resiliency
- Hardiness of Spirit
- Excellence in All We Do
Correct Answer

A. Resiliency

Explanation

According to the Airmanship chapter, Air Force resiliency is an Airman's ability
to withstand, recover, and/or grow in the face of stressors and changing demands by
orchestrating the use of base resources, support activities, peers and leadership. In the
scenario, TSgt Keffer's comments identify resiliency.

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31.

During an NCOIC meeting, TSgt Izar discusses an idea to reduce the level of armor on the section's HUMVEE's. TSgt Nelson cuts Izar off and says, "That's a horrible suggestion, I was shot at twice last week! I know this is your first deployment..." TSgt Richardson interjects, "Nelson, don't discount Izar's idea before hearing her out. We're a team and are owed the courtesy of being not only heard, but listened to. Her idea would increase the fuel efficiency and not put strain on the engine, which will reduce breakdowns." TSgt Izar states, "Yesterday, I learned about a new type of armor that is lighter and cost efficient, but is stronger than what we have now." Because TSgt Richardson ________ she will MOST LIKELY _____ NCO effectiveness.
- Misunderstands respect in the POA; decrease
- Understands respect in the POA; increase
- Understands Excellence in All We Do; increase
- Misunderstands Excellence in All We Do; decrease
Correct Answer

A. Understands respect in the POA; increase

Explanation

According to the Airmanship chapter, respect in the POA goes beyond professional
courtesy. It means accepting others for who they are, embracing a heightened
personal sense of humility and fostering an environment of inclusiveness in which every
Airman is able and eager to offer their skills, abilities and ideas. It means treating the
equipment and resources in your possession with care, understanding and embracing
the power of diversity and holding those who mistreat others accountable. More than
anything, you must respect the humbling mission placed in your hands by the American
people, and the impact our weapons and our actions can have around the globe. In the
scenario, TSgt Richardson discusses respect in the POA when she says, "Nelson, don't
discount Izar's idea before hearing her out. We're a team and are owed the courtesy of
being not only heard, but listened to. Her idea would increase the fuel efficiency and not
put strain on the engine, which will reduce breakdowns." Richardson is holding Nelson
accountable for not fully listening to Izar's idea. She describes Izar's perspective as worthy
and beneficial to the team and the overall mission.

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32.

TSgt Goodgame is giving the pre-deployment brief when he says, “This is the resolve to get yourself through tough times. Your willpower and ability to remain focused during adversities is crucial for yourself and your team. If you find yourself or others losing direction, there are multiple resources to get you back on track.” SSgt Rosemond follows up with, “As professionals getting ready to deploy, you’re putting the service before yourself. But make sure that you’re taking care of your family as well.” This scenario BEST identifies _____________
- Excellence in All We Do
- The Profession of Arms
- The Core Values
- Warrior Ethos
Correct Answer

A. Warrior Ethos

Explanation

According to the Airmanship chapter, Warrior Ethos is the tenacity to push
through self-discipline, self control, hardiness of spirit despite physical, and mental hardships,
moral and physical courage. In the scenario TSgt Goodgame's comments reflect
Warrior Ethos.

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33.

SSgt Gagnon is a supply management supervisor who wants to be the best she can be as an Airman and a professional. She values training and enhancement opportunities and makes an effort to acquire higher education. She also wants to ensure the growth of her Airmen, so she makes time to sit down with each one of them to provide clear guidance and expectations. She does not hesitate to correct substandard behaviors or recognize Airmen who exceed the standards. The result of Gagnon's actions has played an instrumental part in her work center receiving top Group level awards. This scenario BEST illustrates___________ and its impact of mission effectiveness.
- Service before Self
- The Core Values
- Progressive Professionalism (P2)
- Warrior Ethos
Correct Answer

A. Progressive Professionalism (P2)

Explanation

According to the Airmanship chapter, Progressive Professionalism (P2) is the
concept of improving oneself on the professional continuum through education, training,
ethical behavior, and being morally balanced. The foundation of P2 is the DDR, a methodology
of providing Airmen with direction, discipline and recognition as required. Tate
is promoting that by taking the effort necessary to improve herself on the professional
continuum and providing direction, discipline and recognition for her Airmen as required.
This will have a positive impact on mission effectiveness.

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34.

TSgt Oddo is the NCOIC of night shift in the maintenance section. He was chosen because of his extensive knowledge and experience, as well as his ability to influence others. He continually emphasizes the importance of upholding standards and ensuring the job gets done right. He is well liked by all the Airmen, and they all look up to him. One evening, SrA Abella approached him and informed him that he couldn’t finish a job because the only torque wrench they have is overdue for calibration. Oddo thought about it for a little while and instructed Abella to use it anyway. He justified it by saying that it’s just one day overdue, what could possibly be off in one day. The actions of TSgt Oddo ________________ and will MOST LIKELY result in _______________________.
- Summarizes Direction, Discipline, and Recognition; decreased mission effectiveness
- Supports Resiliency; increasing his subordinate’s effectiveness
- Violates the AF Core Values; decreased mission effectiveness
- Infringes Moral Courage; decreased NCO effectiveness
Correct Answer

A. Violates the AF Core Values; decreased mission effectiveness

Explanation

According to the Airmanship chapter, Air Force Core Values are said to be our
inner voice; the voice of self-control and the basis for the trust imperative in today's military.
These institutional values and principles of conduct provide the moral framework
within which military activities take place. By instructing the use of the overdue torque
wrench, Oddo is violating the AF Core Values and negatively impacting mission
effectiveness

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35.

During a discussion with his new boss, TSgt Prescott says, "At my old job I was criticized for always looking at issues as totally accurate or totally incorrect, but this new job requires me to think in terms of amounts of confidence." TSgt Prescott's comments BEST identify the _______________ characteristic of a critical thinker.
- Open mindedness
- Fairness
- Intellectual humility
- Free thinking
Correct Answer

A. Intellectual humility

Explanation

Having Intellectual Humility means adhering tentatively to recently acquired
opinions; being prepared to examine new evidence and arguments even if such examination
leads you to discover flaws in your own cherished beliefs; to stop thinking that
complex issues can be reduced to matters of right & wrong (totally accurate or totally
incorrect) or 'black & white', and to begin thinking in terms of 'degrees of certainty'
(amounts of confidence).

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36.

While mentoring a new employee, TSgt Baker says, “We have a lot of people in our section so we must keep our own prejudices at bay when looking at all of the concerns that come up. I’ve often had to look at circumstances with exact precision that even resulted in me giving some of our assets back to the wing. I didn’t really want to do that, but it was the right thing to do.” TSgt Baker’s comments BEST illustrate the use of the ____________standard.
- Relevance
- Clarity
- Humility
- Fairness
Correct Answer

A. Fairness

Explanation

Fairness implies the treating of all relevant viewpoints alike without reference
to your own feelings or interests. Because you may tend to be biased (prejudiced) in favor
of your own viewpoint, it's important to keep the standard of fairness at the forefront of
your thinking, especially when the situation (concerns) may call on you to see things you
may not want to see...like problems you weren't aware of or issues (circumstances) that
might make you look bad, or give something up you may want to hold onto...like manning
or other resources (assets).

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37.

TSgt Willis has been in personnel for 10 years now. He knows his job well. Some of his subordinates are suggesting innovative ways of changing his processes. He believes he has the right processes in place; however he is willing to listen and explore their inputs. TSgt Willis BEST illustrates the _______________ characteristic of a critical thinker.
- Intellectual humility
- Open intellectual
- Open mindedness
- Free thinking
Correct Answer

A. Open mindedness

Explanation

Open mindedness is a willingness to investigate viewpoints different from your
own. Being open-minded means you're 'open' to actively listening and thinking about
an idea, solution, or criticism (he is willing to listen and explore their inputs) that, on the
surface, you might not normally subscribe to (TSgt Willis has been in personnel for 10
years now. He knows his job well.)...even if you believe your viewpoint is the right one (he
believes he has the right processes in place).

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38.

TSgt Jones says, “Well, we received 100 complaints in the last 30 days. Our focus is on wait times. Out of the 100, 70 of the complaints are focused on long wait times, averaging 45 minutes to an hour and a half. Ten complaints are about the courtesy of our civilian technicians. The other 20 are about the cleanliness of our area. According to our metrics, the wait time goal is 30 minutes or less.”
- Humility
- Clarity
- Fairness
- Relevance
Correct Answer

A. Relevance

Explanation

Relevance means to 'weed out' the information that doesn't have anything
to do with it. Since TSgt Jones is looking a wait times (Our focus is on wait times) and
(According to our metrics, the wait time goal is 30 minutes or less), only the 70 complaints
on wait times (Out of the 100, 70 of the complaints are focused on long wait times, averaging
45 minutes to an hour and a half) should be considered. The complaints on courtesy
(Ten complaints are about the courtesy of our civilian technicians) and cleanliness (The
other 20 are about the cleanliness of our area) are not relevant to wait times and should
be weeded-out.

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39.

TSgt Lenz is being pressured by the other section NCOICs to follow their way of processing different kinds of information that flows from one section to the other sections. He thinks he has a better way of doing things but does not want to upset the other NCOICs. After considerable thought, he musters the nerve to at least momentarily abandon his “adherence” to their processes and do an inquiry of all of the processes currently in place. Because TSgt Lenz _______________ characteristic of a critical thinker, his actions will MOST LIKELY ________________ mission effectiveness.
- Misunderstands the intellectual humility; hinder
- Understands the free thinking; enhance
- Understands the intellectual humility; enhance
- Misunderstands the free thinking; hinder
Correct Answer

A. Understands the free thinking; enhance

Explanation

To think freely, you must restrain your desire to believe because of social pressures
to conform (TSgt Lenz is being pressured by the other section NCOICs to follow their
way of processing). You must be willing to ask if conformity is motivating your belief or
opinion (He thinks he has a better way of doing things but does not want to upset the
other NCOICs), and if so, have the strength and courage (nerve) to at least temporarily
abandon your position until you can complete a more objective and thorough evaluation
(do an inquiry of all of the processes currently in place). This will most likely enhance
mission effectiveness.

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40.

MSgt Vail has been tasked to lead a team working to reduce customer wait times at the Dining Facility. During their first meeting he informs the team that they need to identify and eliminate any chokepoints in the current process and come up with a different way of doing things. TSgt Wynn feels the current process works well but, needs a few minor adjustments. When he voices his concerns, MSgt Vail states “this is the opportunity to get rid of the old system while we have a chance.” MSgt Vail’s comments BEST illustrate his misunderstanding of ______ and its impact on subordinate, NCO, and mission effectiveness.
- Problem Solving Limits
- Learning Capability
- Opportunity
- Managing A-I Diversity
Correct Answer

A. Managing A-I Diversity

Explanation

According to the Adaption Innovation Theory chapter, to be truly successful at
solving both Problem A's and Problem B's, leaders must be able to effectively manage the
diversity that stems from people whose cognitive preferences ranges from highly adaptive
to highly innovative and every point in between. MSgt Vail dismissed TSgt Wynn's suggestion
without taking it into consideration. These actions have the potential to create
Problem B's for the team.

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41.

TSgt Charlie is discussing A-I Theory with her subordinate when she says, “This is the distance between your preferred style and the behavior actually needed in a particular situation. It can also be the distance in a social interaction, between your preferred styles and that of two people, aperson and a group, or two groups. TSgt Charlie’s comments define _______.
- Coping Behavior
- Bridgers
- Cognitive Gap
- Adaptors
Correct Answer

A. Cognitive Gap

Explanation

According to the Adaption Innovation Theory chapter, Cognitive Gap is the
distance between one's preferred style and the behavior actually needed in a particular
situation. It is also described as the distance in a social interaction, between the preferred
styles of two people, a person and a group or between two groups.

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42.

TSgt Silvers is in charge of a team responsible for reducing pharmacy wait times. During a weekly meeting with the team she says, “We have to bring in the reins a little; all of your suggestions have been turned down by leadership.” TSgt Swarray chimes in, “But our established procedures are what got us in this predicament, we must start fresh.” TSgt Knight states, “I know my solution was a bit of a stretch, but the AFI is only an instruction and we don’t have to follow it.” TSgt Lopez replies, “I like Knight’s suggestion, we must break the mold to speed-up the process.” TSgt Silvers’ team is composed of primarily _____ and will likely decrease mission effectiveness.
- Adaptors
- Innovators
- Bridgers
- Coping Behavior
Correct Answer

A. Innovators

Explanation

According to the Adaption Innovation Theory chapter, Innovators prefer to
solve problems in a manner that is less concerned with structure and details. Creativity is
exercised "outside the box." Someone that prefers this style usually breaks or goes against
the current organizational paradigm when coming up with ideas.

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43.

TSgt Gomez and TSgt Foye work on the same team developing CDC’s for their career field. They often have disputes about how to move forward on projects. TSgt Foye tends to prefer keeping things close to the same and revising where needed. TSgt Gomez almost always wants to come up with a new way to create the entire lesson. In order to get the lessons completed MSgt Rainey often steps in and assists the two TSgt’s in coming to an agreement on the best way ahead. MSgt Rainey’s actions BEST illustrates ________________.
- Coping Behavior
- Cognitive Gap
- Adaptors
- Bridging
Correct Answer

A. Bridging

Explanation

According to the Adaption Innovation Theory chapter, a Bridger is a person
willing to help other's understand the cognitive approach between those being bridged
through interpersonal skill, active listening, and effective questioning techniques. Bridgers
accomplish this through the roles of counselor, mediator, and negotiator.

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44.

TSgt Wilcox, the NCOIC of the Records Flight, is an expert in records management. His supervisor is encouraging Wilcox to be a more “well-rounded leader” by moving to another flight. Although Wilcox likes being the expert in his current position, he realizes he needs more challenge. He is a hard-driving individual and doesn’t mind being pushed to mature and advance. This scenario BEST identifies the ______________ part of the Right to Lead Model.
- Personality
- Competence
- Character
- Trust
Correct Answer

A. Competence

Explanation

The competence part of the Right to Lead Model is the actual state, or level, of
skills and abilities you possess (an expert in records management). When what is required
(to become a more well-rounded leader) is greater than your present abilities or skills (an
expert in records management) you must either develop the required skills or risk failure.
It is not necessarily a bad thing to be in a position where the skill required is greater than
your current abilities as this is the very essence of being stretched (pushed) as a leader in
order to grow (mature) and develop (advance).

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45.

TSgt Jackson is a role model for helping others. His philosophy is that the world can be an antagonistic, volatile, and intolerant place and followers look for leaders who can make sense of such blustery environments and emergency conditions. He feels he was drawn to this leadership role by virtue of his temperament of dealing with people. This scenario BEST identifies the ______________ theory of leadership.
- Psychodynamic
- Authentic
- Style
- Personality
Correct Answer

A. Psychodynamic

Explanation

The psychodynamic theory of leadership assumes the world can be a hostile
(antagonistic), unpredictable (volatile), and unforgiving (intolerant) setting (environment),
and followers look for leaders who can make sense of such turbulent (blustery) environments
(conditions) and crisis (emergency) situations (conditions). This explanation
supports the notion leaders and followers are drawn to their roles by virtue of personality
(temperament) type.

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46.

TSgt Collin says to his new team members, “Because we work with dangerous situations, I have to ensure we prevent as many problems from occurring as possible. I will be closely observing your work to ensure you meet all work standards that I lay out for you. If you violate the standards or fail to follow the process, you will be held accountable for your actions. Our success rate over the last three years has been exceptional by adhering to these principles.” TSgt Collin’s actions BEST illustrate the _______ leadership behavior and its impact on mission effectiveness.
- Management by Exception - Passive
- Transformational Leadership
- Management by Exception – Active
- Transsactional Leadership
Correct Answer

A. Management by Exception – Active

Explanation

Management by Exception – Active is a leadership behavior commonly used in
environments where critical, life-threatening (dangerous) situations are expected as the
norm. MBE-A is a leadership behavior used to prevent problems from occurring (ensure
we prevent as many problems from occurring as possible) by keeping people and processes
in control. The leader monitors subordinates’ activities (I will be closely observing your
work) by ensuring compliance with rules, regulations, and performance standards (to
ensure you meet all work standards that I lay out for you).

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47.

TSgt Pratt, the NCOIC of the Fuels Flight, is a very well respected leader. He often talks with his subordinates about understanding your place and the power and the limits of your position…ensuring you don’t abuse the rights vested in you by superiors. This scenario BEST identifies the ______________ part of the Right to Lead Model.
- Obligations
- Authority
- Personality
- Authentic
Correct Answer

A. Authority

Explanation

The authority part of the Right to Lead Model is about the authority that
flows from the constitution, the congress, and powers vested in you by the President, as
Commander-in-Chief. These powers allow you to accomplish specific missions, and to
maintain good order and discipline. Constitutional and legislative authorities, such as Title
10 of the US Code, codify in greater detail what you are allowed to do, as well as, what
you are prohibited or restricted from doing and authority, based on rank, position, (understanding
your place and power) and duty is ever present, the trick is to understand the
limits of your authority and to never abuse the authorities (rights) vested in you by our
nation and your superiors.

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48.

TSgt Cox says to his co-worker SSgt Donaldson, “The Chief goes out of her way to help me with my educational and personal goals every time I ask. She always gives clear guidance and helps me to understand how important my contributions are to the unit. I’d work for her anytime, anywhere.” This scenario BEST illustrates the _______ behavior and its impact on subordinate effectiveness.
- Management by Exception - Active
- Transformational Leadership
- Transactional Leadership
- Management by Exception - Passive
Correct Answer

A. Transformational Leadership

Explanation

Transformational leaders are genuinely engaged in the follower’s personal development (goes out of her way to help with educational and personal goals), and positively influences the follower’s self-worth. Subsequently, the follower becomes genuinely committed to the cooperative effort and demonstrates commitment to the leader (I’d work for her anytime, anywhere).

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49.

After several weeks of observing his supervisor, SSgt Smiley says to TSgt Clark, “I noticed you wait for something to happen before taking action. Why do you intervene only when someone infringes on the rules? Smiling proudly, Clark replies, “Why mess with something that’s working? If everyone does their job, there is no need for me to micromanage them.” TSgt Clark’s continued use of the_______ leadership behavior will MOST likely________ NCO effectiveness.
- Laissez-faire; enhance
- Laissez-faire; hinder
- Management by Exception-Passive; enhance
- Management by Exception-Passive; hinder
Correct Answer

A. Management by Exception-Passive; hinder

Explanation

MBE-P is more active than laissez-faire behavior because the leader holds
subordinates accountable (intervenes) if they fail to meet standards of performance or
disregard policies and procedures (only when someone infringes on the rules). MBE-P is
laissez-faire…with a follow-up if there’s a problem. The leader does not put much effort
into preventing these events from happening (Why mess with something that’s working?).
This will most likely hinder NCO effectiveness because the non-verbal message communicated
is: the passive way of doing things is acceptable, or perhaps even expected.

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Mar 19, 2023

Quiz Edited by
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Apr 18, 2018

Quiz Created by
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NCO DLC - Course Foundation

While speaking to his ALS class, SSgt Baldwin says, “This doesn’t count toward course completion; however, you should prepare as if it did. It is a way for you to measure how well you understand the material prior to taking the final.”

Quiz Preview

While preparing to promotion test, TSgt Miller puts the material into his own words. He thinks about the best way for him to understand and retain the information. The scenario above BEST identifies _________________.

Once you know what the concept is, you have to figure out whether the behavior was right or wrong. The statement above BEST identifies the ________ step of the EPME Structured Thinking Process.

TSgt Shelby listens as the NCOA instructor says, “At the end of this course, you’ll be expected to demonstrate you have reached the planned outcome by studying the knowledge, skill, or attitude for each lesson.” The instructor’s comment BEST identify ________.