PKT - Week 1 May 2016 - New Updates

Unboxed phones can have slight scratches because during the manufacturing, packaging, and transportation processes, they may be exposed to various conditions and handling that can result in minor scratches. Additionally, unboxed phones may have been previously handled or displayed in a retail setting, further increasing the likelihood of scratches.

The CL team will have a Service Level Agreement (SLA) for confirming the delivery status of an order marked delivered by the customer within 2 days. This means that the team has a specific timeframe within which they need to verify and confirm the delivery status of the order. It is important for the team to adhere to this SLA to ensure efficient and timely resolution of any delivery-related issues.

The brand warranty of the unboxed phones is 6 months. This means that if there are any defects or issues with the phone within the first 6 months of purchase, the brand will provide repairs or replacements free of charge. It is important to note that this warranty only covers manufacturing defects and not any damages caused by the user.

At the order stage, the customer will only be able to file a return if the order has been shipped. If the order is still in the process of being shipped or if there is a delay in the shipment, the customer will not have the option to file a return. Therefore, the correct answer is "Shipped".

Once the delivery is confirmed by the customer, the order status for COD (Cash on Delivery) orders will move to "Delivery Confirmed by customer". This indicates that the customer has acknowledged the receipt of the delivery and confirmed its completion. It is a step in the order fulfillment process to track and update the status of COD orders.

Once the delivery is confirmed from the customer, the order status for Pre-paid orders will move to "Delivered." This means that the customer has received the order successfully, and the transaction is considered complete. The status "Delivery Confirmed by customer" indicates that the customer has acknowledged the receipt of the delivery, while "Delivery Confirmed by CL" suggests that the confirmation has been made by the customer service representative. However, the final status to indicate a completed delivery is "Delivered."

The brand warranty for accessories with unboxed phones is 3 months. This means that if any of the accessories that come with the unboxed phone have any defects or issues within the first 3 months of purchase, the brand will provide support and replace or repair the accessory. After this period, the brand warranty will no longer be applicable, and any issues with the accessories will have to be resolved by the customer themselves.

The customer will not receive a warranty card with the unboxed phone.

The given answer is true because when a customer is filing a return for a Cash on Delivery (COD) order, they will have a pop-up option to mark the order as delivered. This is necessary to ensure that the customer has received the order before initiating the return process. By marking the COD order as delivered, it confirms that the customer has physically received the product and can proceed with the return process.

Once the delivery is confirmed from the customer for a COD order and CL (presumably referring to Shopclues) confirms it as "Delivered", the return status will change to "Requested". This means that the customer has indicated their desire to return the product after receiving it.