May Week 1 Quiz - Cluster Eson
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- 1.
What will happen if the customer continues abusing the Mobile HotSpot Service? Please select all that apply.
- A.
We will move the customer's line to a 5GB high-speed data plan ($50 Plan)
- B.
The customer can no longer use the unlimited high speed data plan.
- C.
All lines on the account are allowed to participate in our promotional discounted plans (i.e. Family Plan Offer).
- D.
Lines will also be moved to the $50/3GB discounted plan.
Correct Answer(s)
A. We will move the customer's line to a 5GB high-speed data plan ($50 Plan)
B. The customer can no longer use the unlimited high speed data plan.Explanation
If the customer continues abusing the Mobile HotSpot Service, their line will be moved to a 5GB high-speed data plan ($50 Plan) and they will no longer be able to use the unlimited high-speed data plan.Rate this question:
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- 2.
Customers who are not porting to MetroPCS can choose from the $30 3GB NGSM30PF plan. TRUE or FALSE?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Customers who are not porting to MetroPCS cannot choose from the $30 3GB NGSM30PF plan. This means that the statement is false.Rate this question:
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- 3.
The SWTCH30F (6GB) price plan is not available for T-Mobile customers. However, these customers can sign up for the NSGSM30F (3GB) price plan. Below is a list of ineligible carriers: (please select all that apply)
- A.
T-Mobile, PLDT and Univision Mobile, Ready SIM, Brightspot, Solavei and Telcel
- B.
Simple Mobile, Virgin Mobile, Roam Mobility, Telcel, Go-Smart and T-Mobile
- C.
Solavei, Simple Mobile, Go-Smart, Docomo USA, and Giv Mobile
- D.
Ptel (Platinumtel), Docomo USA, Solavei, Lyca, Telcel, PLDT and Univision Mobile, at@t and T-Mobile
Correct Answer(s)
A. T-Mobile, PLDT and Univision Mobile, Ready SIM, Brightspot, Solavei and Telcel
C. Solavei, Simple Mobile, Go-Smart, Docomo USA, and Giv MobileExplanation
The correct answer includes T-Mobile, PLDT, Univision Mobile, Ready SIM, Brightspot, Solavei, Telcel, Simple Mobile, Go-Smart, Docomo USA, and Giv Mobile. These carriers are listed as ineligible for the SWTCH30F (6GB) price plan.Rate this question:
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- 4.
What is the device that has 12MP Dual-Pixel Main Camera with fast auto focus + 5MP Front Facing Camera and 3000mAh battery with fast wired and wireless charging?
- A.
Samsung Galaxy S7
- B.
LG Leon
- C.
Samsung Galaxy Core Prime
- D.
ZTE Obsidian
Correct Answer
A. Samsung Galaxy S7Explanation
The Samsung Galaxy S7 is the correct answer because it is the only device listed that matches all the given specifications. It has a 12MP Dual-Pixel Main Camera with fast auto focus, a 5MP Front Facing Camera, and a 3000mAh battery with fast wired and wireless charging. The other options do not have the same camera specifications or battery capabilities.Rate this question:
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- 5.
Which of the following troubleshooting steps is not applicable if the customer cannot install Caller Tunes application. Please click all that apply:
- A.
Verify the phone has storage available, internal or external (microSD), to install the app.
- B.
Verify the mobile data connection works on the phone then perform Network Device Refresh.
- C.
Verify the phone is compatible with the Caller Tunes Mobile App.
- D.
Ask customer if they're trying to download the app from the Google Play Store or Apple App Store then Uninstall and Re-install the application.
Correct Answer(s)
B. Verify the mobile data connection works on the phone then perform Network Device Refresh.
D. Ask customer if they're trying to download the app from the Google Play Store or Apple App Store then Uninstall and Re-install the application.Explanation
The steps "Verify the mobile data connection works on the phone then perform Network Device Refresh" and "Ask customer if they're trying to download the app from the Google Play Store or Apple App Store then Uninstall and Re-install the application" are not applicable if the customer cannot install Caller Tunes application. These steps focus on checking the mobile data connection and troubleshooting the installation process through the app stores, which are not relevant if the customer cannot even install the application.Rate this question:
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- 6.
EIP Bad Debt Lock is an error code T-Mobile uses on customers who owe a balance on their account. The EIP Bad Debt Lock will prevent the customer from using the phone on other carrier’s networks. TRUE or FALSE?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given answer is true. EIP Bad Debt Lock is indeed an error code used by T-Mobile on customers who have an outstanding balance on their account. This lock is put in place to prevent the customer from using their phone on other carrier networks. Therefore, the statement is correct.Rate this question:
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- 7.
When do we ask the customer to send an email to [email protected] for additional support.
- A.
If customer’s Screen-It is not showing Caller ID for incoming calls.
- B.
If customer’s Name ID app is missing
- C.
If customer’s My Metro is not loading?
- D.
If customer’s My Extras is not working?
Correct Answer
B. If customer’s Name ID app is missingExplanation
If the customer's Name ID app is missing, we ask them to send an email to [email protected] for additional support.Rate this question:
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- 8.
The Master Reset with the hardware keys functionality was added on what software version of the Kyocera Hydro WAVE?
- A.
2.106MC
- B.
2.016MC
- C.
1.101MC
- D.
1.011MC
Correct Answer
B. 2.016MCExplanation
The Master Reset with the hardware keys functionality was added on software version 2.016MC of the Kyocera Hydro WAVE.Rate this question:
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- 9.
What is the last step when troubleshooting My Metro Application?
- A.
Submit ESP Ticket?
- B.
Submit Netcare Ticket?
- C.
Update the Application?
- D.
Clear data and cache for the application.
Correct Answer
A. Submit ESP Ticket?Explanation
The correct answer is "Submit ESP Ticket." When troubleshooting a My Metro Application, submitting an ESP Ticket is the last step. This suggests that after trying other troubleshooting methods such as updating the application and clearing data and cache, if the issue still persists, the user should submit an ESP Ticket for further assistance or resolution of the problem.Rate this question:
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- 10.
Which of the following promotions are extended untill 07/06/2016? Please select all that apply.
- A.
Switch and get 2 Free Phones
- B.
Sprint Attack
- C.
4 Lines for $100 3GB/Line
- D.
$25 Talk & Text Promotion
Correct Answer(s)
A. Switch and get 2 Free Phones
B. Sprint Attack
C. 4 Lines for $100 3GB/Line
D. $25 Talk & Text PromotionExplanation
The promotions that are extended until 07/06/2016 are Switch and get 2 Free Phones, Sprint Attack, 4 Lines for $100 3GB/Line, and $25 Talk & Text Promotion.Rate this question:
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