May Week 1 Quiz - Cluster Eson
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- 1.What will happen if the customer continues abusing the Mobile HotSpot Service? Please select all that apply.
- A.
We will move the customer's line to a 5GB high-speed data plan ($50 Plan)
- B.
The customer can no longer use the unlimited high speed data plan.
- C.
All lines on the account are allowed to participate in our promotional discounted plans (i.e. Family Plan Offer).
- D.
Lines will also be moved to the $50/3GB discounted plan.
- 2.Customers who are not porting to MetroPCS can choose from the $30 3GB NGSM30PF plan. TRUE or FALSE?
- A.
True
- B.
False
- 3.The SWTCH30F (6GB) price plan is not available for T-Mobile customers. However, these customers can sign up for the NSGSM30F (3GB) price plan. Below is a list of ineligible carriers: (please select all that apply)
- A.
T-Mobile, PLDT and Univision Mobile, Ready SIM, Brightspot, Solavei and Telcel
- B.
Simple Mobile, Virgin Mobile, Roam Mobility, Telcel, Go-Smart and T-Mobile
- C.
Solavei, Simple Mobile, Go-Smart, Docomo USA, and Giv Mobile
- D.
Ptel (Platinumtel), Docomo USA, Solavei, Lyca, Telcel, PLDT and Univision Mobile, [email protected] and T-Mobile
- 4.What is the device that has 12MP Dual-Pixel Main Camera with fast auto focus + 5MP Front Facing Camera and 3000mAh battery with fast wired and wireless charging?
- A.
Samsung Galaxy S7
- B.
LG Leon
- C.
Samsung Galaxy Core Prime
- D.
ZTE Obsidian
- 5.Which of the following troubleshooting steps is not applicable if the customer cannot install Caller Tunes application. Please click all that apply:
- A.
Verify the phone has storage available, internal or external (microSD), to install the app.
- B.
Verify the mobile data connection works on the phone then perform Network Device Refresh.
- C.
Verify the phone is compatible with the Caller Tunes Mobile App.
- D.
Ask customer if they're trying to download the app from the Google Play Store or Apple App Store then Uninstall and Re-install the application.
- 6.EIP Bad Debt Lock is an error code T-Mobile uses on customers who owe a balance on their account. The EIP Bad Debt Lock will prevent the customer from using the phone on other carrier’s networks. TRUE or FALSE?
- A.
True
- B.
False
- 7.When do we ask the customer to send an email to [email protected] for additional support.
- A.
If customer’s Screen-It is not showing Caller ID for incoming calls.
- B.
If customer’s Name ID app is missing
- C.
If customer’s My Metro is not loading?
- D.
If customer’s My Extras is not working?
- 8.The Master Reset with the hardware keys functionality was added on what software version of the Kyocera Hydro WAVE?
- A.
2.106MC
- B.
2.016MC
- C.
1.101MC
- D.
1.011MC
- 9.What is the last step when troubleshooting My Metro Application?
- A.
Submit ESP Ticket?
- B.
Submit Netcare Ticket?
- C.
Update the Application?
- D.
Clear data and cache for the application.
- 10.Which of the following promotions are extended untill 07/06/2016? Please select all that apply.
- A.
Switch and get 2 Free Phones
- B.
Sprint Attack
- C.
4 Lines for $100 3GB/Line
- D.
$25 Talk & Text Promotion
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