May Week 1 Quiz - Cluster Eson

10 Questions | Total Attempts: 50

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May Week 1 Quiz - Cluster Eson

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Questions and Answers
  • 1. 
    What will happen if the customer continues abusing the Mobile HotSpot Service? Please select all that apply.
    • A. 

      We will move the customer's line to a 5GB high-speed data plan ($50 Plan)

    • B. 

      The customer can no longer use the unlimited high speed data plan.

    • C. 

      All lines on the account are allowed to participate in our promotional discounted plans (i.e. Family Plan Offer).

    • D. 

      Lines will also be moved to the $50/3GB discounted plan.

  • 2. 
    Customers who are not porting to MetroPCS can choose from the $30 3GB NGSM30PF plan. TRUE or FALSE?
    • A. 

      True

    • B. 

      False

  • 3. 
    The SWTCH30F (6GB) price plan is not available for T-Mobile customers. However, these customers can sign up for the NSGSM30F (3GB) price plan. Below is a list of ineligible carriers: (please select all that apply)
    • A. 

      T-Mobile, PLDT and Univision Mobile, Ready SIM, Brightspot, Solavei and Telcel

    • B. 

      Simple Mobile, Virgin Mobile, Roam Mobility, Telcel, Go-Smart and T-Mobile

    • C. 

      Solavei, Simple Mobile, Go-Smart, Docomo USA, and Giv Mobile

    • D. 

      Ptel (Platinumtel), Docomo USA, Solavei, Lyca, Telcel, PLDT and Univision Mobile, [email protected] and T-Mobile

  • 4. 
    What is the device that has 12MP Dual-Pixel Main Camera with fast auto focus + 5MP Front Facing Camera and 3000mAh battery with fast wired and wireless charging?
    • A. 

      Samsung Galaxy S7

    • B. 

      LG Leon

    • C. 

      Samsung Galaxy Core Prime

    • D. 

      ZTE Obsidian

  • 5. 
    Which of the following troubleshooting steps is not applicable if the customer cannot install Caller Tunes application. Please click all that apply:
    • A. 

      Verify the phone has storage available, internal or external (microSD), to install the app.

    • B. 

      Verify the mobile data connection works on the phone then perform Network Device Refresh.

    • C. 

      Verify the phone is compatible with the Caller Tunes Mobile App.

    • D. 

      Ask customer if they're trying to download the app from the Google Play Store or Apple App Store then Uninstall and Re-install the application.

  • 6. 
    EIP Bad Debt Lock is an error code T-Mobile uses on customers who owe a balance on their account. The EIP Bad Debt Lock will prevent the customer from using the phone on other carrier’s networks. TRUE or FALSE?
    • A. 

      True

    • B. 

      False

  • 7. 
    When do we ask the customer to send an email to [email protected]  for additional support.
    • A. 

      If customer’s Screen-It is not showing Caller ID for incoming calls.

    • B. 

      If customer’s Name ID app is missing

    • C. 

      If customer’s My Metro is not loading?

    • D. 

      If customer’s My Extras is not working?

  • 8. 
    The Master Reset with the hardware keys functionality was added on what software version of the Kyocera Hydro WAVE?
    • A. 

      2.106MC

    • B. 

      2.016MC

    • C. 

      1.101MC

    • D. 

      1.011MC

  • 9. 
    What is the last step when troubleshooting My Metro Application?
    • A. 

      Submit ESP Ticket?

    • B. 

      Submit Netcare Ticket?

    • C. 

      Update the Application?

    • D. 

      Clear data and cache for the application.

  • 10. 
    Which of the following promotions are extended untill 07/06/2016? Please select all that apply.
    • A. 

      Switch and get 2 Free Phones

    • B. 

      Sprint Attack

    • C. 

      4 Lines for $100 3GB/Line

    • D. 

      $25 Talk & Text Promotion

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