We will move the customer's line to a 5GB high-speed data plan ($50 Plan)
The customer can no longer use the unlimited high speed data plan.
All lines on the account are allowed to participate in our promotional discounted plans (i.e. Family Plan Offer).
Lines will also be moved to the $50/3GB discounted plan.
T-Mobile, PLDT and Univision Mobile, Ready SIM, Brightspot, Solavei and Telcel
Simple Mobile, Virgin Mobile, Roam Mobility, Telcel, Go-Smart and T-Mobile
Solavei, Simple Mobile, Go-Smart, Docomo USA, and Giv Mobile
Ptel (Platinumtel), Docomo USA, Solavei, Lyca, Telcel, PLDT and Univision Mobile, [email protected] and T-Mobile
Samsung Galaxy S7
Samsung Galaxy Core Prime
Verify the phone has storage available, internal or external (microSD), to install the app.
Verify the mobile data connection works on the phone then perform Network Device Refresh.
Verify the phone is compatible with the Caller Tunes Mobile App.
Ask customer if they're trying to download the app from the Google Play Store or Apple App Store then Uninstall and Re-install the application.
If customer’s Screen-It is not showing Caller ID for incoming calls.
If customer’s Name ID app is missing
If customer’s My Metro is not loading?
If customer’s My Extras is not working?
Submit ESP Ticket?
Submit Netcare Ticket?
Update the Application?
Clear data and cache for the application.
Switch and get 2 Free Phones
4 Lines for $100 3GB/Line
$25 Talk & Text Promotion