Which regional municipality is providing an fire assessment tool to determine if its safe to return back home?

Regional Municipality of Wood Buffalo

Regional Municipality of Tar Island

Regional Municipality of Wood Buffalo

Regional Municipality of Fort Mc Murray

If the customer does not have electricity what are some things the customer can do before contacting the distributor?

Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity

Advise to replace their whole electric panel so they can have power to the home

Call a friend and see what they did

Go into the schematic diagram on the panel to see if the panel is wired correctly

Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity

If the customer affected by the Fort McMurray and does not have access to internet to submit Natural Gas what should we advise the customer to do?

To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.

Contact ATCO Energy and speak with a live agent or submit an email at customercare@atcoenergy.com

Advise to contact ATCO Gas 24 Emergency services at 1-780-420-5585 or 1-800-511-3447

To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.

Whom do you have to call if you smell gas and what is their contact number?

ATCO Gas Emergency Toll free 1-800-511-3447

ATCO Pipeline Emergency Toll Free 1-877-496-9380

Structure & Logistics (780) 714-6773

ATCO Gas Emergency Toll free 1-800-511-3447

What are some temporary modular buildings the ATCO team currently has on the ground, in place as a space solution?

Modular buildings, office trailers, sleeping accommodations and lavatories

Sleeping accommodations and lavatories

What are the three things done by the ATCO Employee to ensure N/G is being delivered to the home safely?

natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly

Soap and bubble test on the pipelines, pressure test, and leak test

natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly

Checking thermostat, checking if heat exchange has any leaks, and ensuring the high limit switch is operation according to manufacture instructions

Doing a tune up for all appliance , Relighting the furnace and carbon monoxide test

ATCO RESPONDS Quiz 2

1.

Which regional municipality is providing an fire assessment tool to determine if its safe to return back home?
- A.
  
  Regional Municipality of Tar Island
- B.
  
  Regional Municipality of Wood Buffalo
- C.
  
  Regional Municipality of Fort Mc Murray
- D.
  
  Regional Municipality of Anzac
Correct Answer
B. Regional Municipality of Wood Buffalo

Explanation
The Regional Municipality of Wood Buffalo is providing a fire assessment tool to determine if it is safe to return back home. This suggests that the municipality has experienced a fire incident and wants to ensure the safety of its residents before they return to their homes. The fire assessment tool is likely designed to evaluate the extent of the fire damage and assess any potential risks or hazards that may still exist in the area. By providing this tool, the municipality is demonstrating its commitment to the safety and well-being of its residents.

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2.

What information needs to be inputted into ATCO Utility restoration map?
- A.
  
  Phone Number
- B.
  
  Street Address
- C.
  
  Name
- D.
  
  Retailers Name
Correct Answer
B. Street Address

Explanation
The ATCO Utility restoration map requires the input of the street address in order to accurately locate and track power outages and restoration efforts. This information is crucial for identifying the affected areas and coordinating the necessary resources to restore power in a timely manner. The phone number and name may be important for contact purposes, but the street address is the most essential piece of information for accurately mapping the restoration process. The retailer's name is not relevant to the utility restoration map.

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3.

If the customer does not have electricity what are some things the customer can do before contacting the distributor?
- A.
  
  Advise to replace their whole electric panel so they can have power to the home
- B.
  
  Call a friend and see what they did
- C.
  
  Go into the schematic diagram on the panel to see if the panel is wired correctly
- D.
  
  Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity
Correct Answer
D. Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity

Explanation
Before contacting the distributor, the customer can check their main electric panel and breaker. By moving any tripped switches to the 'on' position, they may be able to restore electricity. This is a simple troubleshooting step that can be done before seeking further assistance.

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4.

Does the ATCO Employee that comes out to the home carry identification?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
The ATCO employee that comes out to the home carries identification to verify their identity and affiliation with the company. This is important for security and to ensure that the homeowner feels comfortable allowing the employee access to their property. Identification may include a badge, uniform, or other forms of identification that clearly display the ATCO logo or name, providing reassurance and trust to the homeowner.

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5.

Is this a true or false statement ? To advise a customer to go through their home and unplug any unnecessary appliances to reduce the load and assist ATCO in restoring electricity quickly to the entire region
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is true because advising customers to unplug unnecessary appliances can help reduce the overall electrical load. This can assist ATCO in restoring electricity quickly to the entire region as it reduces the strain on the power grid. By unplugging appliances that are not in use, less electricity is consumed, allowing for a more efficient restoration process.

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6.

If the customer affected by the Fort McMurray and does not have access to internet to submit Natural Gas what should we advise the customer to do?
- A.
  
  Contact ATCO Energy and speak with a live agent or submit an email at [email protected]
- B.
  
  Advise to contact ATCO Gas 24 Emergency services at 1-780-420-5585 or 1-800-511-3447
- C.
  
  To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.
- D.
  
  All of the Above
Correct Answer
C. To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.

Explanation
In the given scenario, if the customer is affected by the Fort McMurray and does not have access to the internet to submit Natural Gas, the best advice would be to visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678. This option allows the customer to get immediate assistance and guidance in person or over the phone, ensuring their concerns are addressed promptly. The other options of contacting ATCO Energy via email or ATCO Gas 24 Emergency services may not be as effective in this situation where the customer does not have internet access.

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7.

Does the ATCO Employee that comes out to the home carry identification?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
The correct answer is "Yes" because it is important for ATCO employees to carry identification when they come out to a customer's home. This helps to ensure that the employee is authorized and can be trusted to perform their duties. It also provides a sense of security for the customer, as they can verify the identity of the person before allowing them access to their property.

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8.

Whom do you have to call if you smell gas and what is their contact number?
- A.
  
  ATCO Electric 1-855-277-1670
- B.
  
  ATCO Pipeline Emergency Toll Free 1-877-496-9380
- C.
  
  Structure & Logistics (780) 714-6773
- D.
  
  ATCO Gas Emergency Toll free 1-800-511-3447
Correct Answer
D. ATCO Gas Emergency Toll free 1-800-511-3447

Explanation
If you smell gas, you need to call ATCO Gas Emergency at their toll-free number 1-800-511-3447.

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9.

What are some temporary modular buildings the ATCO team currently has on the ground, in place as a space solution?
- A.
  
  Modular buildings, office trailers, sleeping accommodations and lavatories
- B.
  
  Office trailers
- C.
  
  Sleeping accommodations and lavatories
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
The ATCO team currently has various temporary modular buildings on the ground as a space solution, including modular buildings, office trailers, sleeping accommodations, and lavatories. This means that they have a range of options available to meet different needs and requirements, whether it is for office space, sleeping arrangements, or restroom facilities.

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10.

What are the three things done by the ATCO Employee to ensure N/G is being delivered to the home safely?
- A.
  
  Soap and bubble test on the pipelines, pressure test, and leak test
- B.
  
  Natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly
- C.
  
  Checking thermostat, checking if heat exchange has any leaks, and ensuring the high limit switch is operation according to manufacture instructions
- D.
  
  Doing a tune up for all appliance , Relighting the furnace and carbon monoxide test
Correct Answer
B. Natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly

Explanation
The ATCO Employee ensures N/G is being delivered to the home safely by conducting a natural gas safety inspection to identify any potential hazards or leaks. They also relight natural gas appliances to ensure they are functioning properly and do not pose any risks. Additionally, they ensure that the appliances are working properly by conducting thorough checks and tests to ensure their safe operation.

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Atco Responds Quiz 2