ATCO RESPONDS Quiz 2

2.

What information needs to be inputted into ATCO Utility restoration map?

Phone Number
Street Address
Name
Retailers Name

Correct Answer

A. Street Address

Explanation

The ATCO Utility restoration map requires the input of the street address in order to accurately locate and track power outages and restoration efforts. This information is crucial for identifying the affected areas and coordinating the necessary resources to restore power in a timely manner. The phone number and name may be important for contact purposes, but the street address is the most essential piece of information for accurately mapping the restoration process. The retailer's name is not relevant to the utility restoration map.

Rate this question:

3.

If the customer does not have electricity what are some things the customer can do before contacting the distributor?

Advise to replace their whole electric panel so they can have power to the home
Call a friend and see what they did
Go into the schematic diagram on the panel to see if the panel is wired correctly
Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity

Correct Answer

A. Advise to check their main electric panel and breaker. Moving any tripped switches to the ‘on’ position can restore electricity

Explanation

Before contacting the distributor, the customer can check their main electric panel and breaker. By moving any tripped switches to the 'on' position, they may be able to restore electricity. This is a simple troubleshooting step that can be done before seeking further assistance.

Rate this question:

4.

Does the ATCO Employee that comes out to the home carry identification?

Yes
No

Correct Answer

A. Yes

Explanation

The ATCO employee that comes out to the home carries identification to verify their identity and affiliation with the company. This is important for security and to ensure that the homeowner feels comfortable allowing the employee access to their property. Identification may include a badge, uniform, or other forms of identification that clearly display the ATCO logo or name, providing reassurance and trust to the homeowner.

Rate this question:

5.

Is this a true or false statement ? To advise a customer to go through their home and unplug any unnecessary appliances to reduce the load and assist ATCO in restoring electricity quickly to the entire region

True
False

Correct Answer

A. True

Explanation

The statement is true because advising customers to unplug unnecessary appliances can help reduce the overall electrical load. This can assist ATCO in restoring electricity quickly to the entire region as it reduces the strain on the power grid. By unplugging appliances that are not in use, less electricity is consumed, allowing for a more efficient restoration process.

Rate this question:

6.

If the customer affected by the Fort McMurray and does not have access to internet to submit Natural Gas what should we advise the customer to do?

Contact ATCO Energy and speak with a live agent or submit an email at [email protected]
Advise to contact ATCO Gas 24 Emergency services at 1-780-420-5585 or 1-800-511-3447
To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.
All of the Above

Correct Answer

A. To visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678.

Explanation

In the given scenario, if the customer is affected by the Fort McMurray and does not have access to the internet to submit Natural Gas, the best advice would be to visit a Regional Municipality of Wood Buffalo Welcome Centre to speak directly with an ATCO representative or call ATCO’s Customer Assistance Centre at 310-5678. This option allows the customer to get immediate assistance and guidance in person or over the phone, ensuring their concerns are addressed promptly. The other options of contacting ATCO Energy via email or ATCO Gas 24 Emergency services may not be as effective in this situation where the customer does not have internet access.

Rate this question:

7.

Does the ATCO Employee that comes out to the home carry identification?

Yes
No

Correct Answer

A. Yes

Explanation

The correct answer is "Yes" because it is important for ATCO employees to carry identification when they come out to a customer's home. This helps to ensure that the employee is authorized and can be trusted to perform their duties. It also provides a sense of security for the customer, as they can verify the identity of the person before allowing them access to their property.

Rate this question:

8.

Whom do you have to call if you smell gas and what is their contact number?

ATCO Electric 1-855-277-1670
ATCO Pipeline Emergency Toll Free 1-877-496-9380
Structure & Logistics (780) 714-6773
ATCO Gas Emergency Toll free 1-800-511-3447

Correct Answer

A. ATCO Gas Emergency Toll free 1-800-511-3447

Explanation

If you smell gas, you need to call ATCO Gas Emergency at their toll-free number 1-800-511-3447.

Rate this question:

9.

What are some temporary modular buildings the ATCO team currently has on the ground, in place as a space solution?

Modular buildings, office trailers, sleeping accommodations and lavatories
Office trailers
Sleeping accommodations and lavatories
All of the above

Correct Answer

A. All of the above

Explanation

The ATCO team currently has various temporary modular buildings on the ground as a space solution, including modular buildings, office trailers, sleeping accommodations, and lavatories. This means that they have a range of options available to meet different needs and requirements, whether it is for office space, sleeping arrangements, or restroom facilities.

Rate this question:

10.

What are the three things done by the ATCO Employee to ensure N/G is being delivered to the home safely?

Soap and bubble test on the pipelines, pressure test, and leak test
Natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly
Checking thermostat, checking if heat exchange has any leaks, and ensuring the high limit switch is operation according to manufacture instructions
Doing a tune up for all appliance , Relighting the furnace and carbon monoxide test

Correct Answer

A. Natural gas safety inspection, relight natural gas appliances and ensure the appliance are working properly

Explanation

The ATCO Employee ensures N/G is being delivered to the home safely by conducting a natural gas safety inspection to identify any potential hazards or leaks. They also relight natural gas appliances to ensure they are functioning properly and do not pose any risks. Additionally, they ensure that the appliances are working properly by conducting thorough checks and tests to ensure their safe operation.

Rate this question:

Atco Responds Quiz 2

Which regional municipality is providing an fire assessment tool to determine if its safe to return back home?

Quiz Preview

What information needs to be inputted into ATCO Utility restoration map?

If the customer does not have electricity what are some things the customer can do before contacting the distributor?

Does the ATCO Employee that comes out to the home carry identification?

Is this a true or false statement ? To advise a customer to go through their home and unplug any unnecessary appliances to reduce the load and assist ATCO in restoring electricity quickly to the entire region

If the customer affected by the Fort McMurray and does not have access to internet to submit Natural Gas what should we advise the customer to do?

Does the ATCO Employee that comes out to the home carry identification?

Whom do you have to call if you smell gas and what is their contact number?

What are some temporary modular buildings the ATCO team currently has on the ground, in place as a space solution?

What are the three things done by the ATCO Employee to ensure N/G is being delivered to the home safely?