Emergency Response Procedure Quiz
- 1.I’m a Victor member and now feel nervous about flying with you. How can you guarantee my safety and reassure me that your aircraft are safe?
- 2.In the event of a data breach, the following two people should be contacted immediately;
- A.
Clive Jackson & Mike Ryan
- B.
Ben Lovett & James Farley
- C.
Guy Winterflood & Iain Lewis
- D.
Richard Batchelor & Jean De Looz
- 3.In the event of an emergency, the first person to receive information, via phone, email, etc, should calmly note as many key details as possible, identifying the core facts about the emergency, and detailing the time of call/information received.
- A.
True
- B.
False
- 4.As Crisis Management Director (CMD) [Blank] should be the first point of contact so that they can determine the severity of the issue.
- 5.Should the Crisis Management Director not be available, the cascade detailed on the callout sheet will apply with _______ being the secondary point of contact.
- A.
Jean De Looz
- B.
Guy Winterflood
- C.
Clive Jackson
- D.
Christian Miley
- 6.In the event of an emergency involving IT, power outage, telephone connections, Oliver Mundy will be the next point of contact.
- A.
True
- B.
False
- 7.Should the Victor receive a call from press or social media asking for a comment on an incident, the staff member receiving the call/email should;
- A.
Pass the request onto Ben Lovett or Dan Northover
- B.
Refrain from commenting
- C.
Pass the details to Ben/Dan as soon as possible
- D.
All of the above
- 8.If the call is received out of UK office hours, Jean De Looz in the New York office will be the primary point of contact.
- A.
True
- B.
False
- 9.If it is confirmed that the incident has connection to Victor, the [Blank] will be activated to alert all necessary parties.
- 10.The two fire warden's for the New York office are;
- A.
Elisa and Janet
- B.
Josh and Christian
- C.
Emily and Alexis
- D.
Ryann and Nick
- 11.In case of a building evacuation, the primary assembly area will be;
- A.
Park Ave between East 23rd and East 22nd Street
- B.
The WeWork Rooftop
- C.
The 3rd floor kitchen
- D.
Union Square between East 16th and East 15th Street
- 12.Communication on closure of the NYC WeWork offices due to incident will come through which of the following channels?
- A.
Phone Call
- B.
WeWork app message
- C.
Victor outlook mail group
- D.
Automated text message from Victor HQ
- 13.During an incident, the initial information receiver is responsible for commencing a log of events, beginning with the initial notification to the CMD (crisis management director). The incident log sheet should be used to log which of the following details? Select all that apply
- A.
Operator Name
- B.
Aircraft Involved
- C.
Name of news channel
- D.
Severity of incident
- 14.Ben Lovett is our PR Director
- A.
True
- B.
False
- 15.All calls from journalists will be referred directly to the PR Director.
- A.
True
- B.
False
- 16.Calls from third parties (eg family members, etc) will be referred directly to the Crisis Management Director. The recipient of the call should ________ with the caller but must not give out any information.
- 17.Who is responsible for all direct communications with the Operator and identifying the Operator’s nominated Crisis Management Director?
- A.
Jean De Looz
- B.
The CMD
- C.
Duty Operations Manager
- D.
Bobby Perez
- 18.Which is an appropriate answer if queried by a someone outside Victor regarding an incident that occurred involving a Victor flight?
- A.
Thank you for your call. We are looking into the matter and will revert back soonest.
- B.
Acknowledge the incident or accident, confirm tail number, and souls on board for the caller.
- C.
We are aware of an incident involving a flight booked through our marketplace and are currently assisting the relevant authorities. Whilst those authorities officially investigate we cannot comment further
- D.
Acknowledge the incident or accident, and ask the caller to please contact Ben Lovett and Dan Northover for further comment.
- 19.Which is an appropriate response if queried about fatalities on board a Victor flight? Select all that apply
- A.
I can confirm the aircraft was booked through Victor.
- B.
The aircraft operator will issue/is issuing relevant details concerning the incident.
- C.
Our thoughts are with those affected
- D.
Provide the passenger manifest to the inquirer
- 20.What is an appropriate response to the following questions: We have heard an aircraft has crashed? Is it a Victor aircraft?
- A.
Yes it is a Victor aircraft
- B.
Victor does not operate aircraft
- C.
Victor is an online booking platform
- D.
Victor will be issuing details concerning the incident. If you give me your name and email address I will ensure you receive it.
Questions: 5 | Attempts: 1001 | Last updated: Mar 21, 2022
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