Emergency Response Procedure Quiz
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I’m a Victor member and now feel nervous about flying with you. How can you guarantee my safety and reassure me that your aircraft are safe?
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This quiz assesses knowledge of emergency response procedures including contact points, crisis management roles, and media handling.
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- 2.
In the event of a data breach, the following two people should be contacted immediately;
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Clive Jackson & Mike Ryan
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Ben Lovett & James Farley
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Guy Winterflood & Iain Lewis
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Richard Batchelor & Jean De Looz
Correct Answer
A. Guy Winterflood & Iain LewisExplanation
Guy Winterflood and Iain Lewis should be contacted immediately in the event of a data breach. The reason for this is not provided in the given information, but it can be assumed that they are the designated individuals responsible for handling such incidents. They may have the necessary expertise and authority to assess the situation, contain the breach, and initiate appropriate measures to mitigate the damage caused by the breach. Contacting them promptly can help ensure a swift and effective response to the data breach.Rate this question:
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- 3.
In the event of an emergency, the first person to receive information, via phone, email, etc, should calmly note as many key details as possible, identifying the core facts about the emergency, and detailing the time of call/information received.
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True
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False
Correct Answer
A. TrueExplanation
In the event of an emergency, it is important for the first person receiving information to calmly note as many key details as possible. This includes identifying the core facts about the emergency and detailing the time of the call or information received. By doing so, the person can provide accurate and valuable information to emergency responders, helping them to effectively handle the situation. Therefore, the statement that the first person should calmly note key details is true.Rate this question:
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- 4.
As Crisis Management Director (CMD) ________ should be the first point of contact so that they can determine the severity of the issue.
Correct Answer
Mike RyanExplanation
Mike Ryan should be the first point of contact as Crisis Management Director (CMD) because he is responsible for managing crises and emergencies. As the CMD, he has the expertise and knowledge to assess the severity of the issue and take appropriate actions. Being the first point of contact allows him to gather information quickly and make informed decisions to effectively handle the crisis situation.Rate this question:
- 5.
Should the Crisis Management Director not be available, the cascade detailed on the callout sheet will apply with _______ being the secondary point of contact.
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Jean De Looz
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Guy Winterflood
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Clive Jackson
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Christian Miley
Correct Answer
A. Guy WinterfloodExplanation
If the Crisis Management Director is not available, the cascade detailed on the callout sheet will apply with Guy Winterflood being the secondary point of contact.Rate this question:
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- 6.
In the event of an emergency involving IT, power outage, telephone connections, Oliver Mundy will be the next point of contact.
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True
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False
Correct Answer
A. FalseExplanation
Iain Lewis will be the next point of contact for all IT, Power Outages, and telephone connections.Rate this question:
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- 7.
Should the Victor receive a call from press or social media asking for a comment on an incident, the staff member receiving the call/email should;
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Pass the request onto Ben Lovett or Dan Northover
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Refrain from commenting
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Pass the details to Ben/Dan as soon as possible
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All of the above
Correct Answer
A. All of the aboveExplanation
The staff member receiving the call/email should follow all of the above options. They should pass the request onto Ben Lovett or Dan Northover, refrain from commenting themselves, and pass the details to Ben/Dan as soon as possible. This ensures that the appropriate individuals are notified and can handle the situation effectively.Rate this question:
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- 8.
If the call is received out of UK office hours, Jean De Looz in the New York office will be the primary point of contact.
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True
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False
Correct Answer
A. TrueExplanation
If the call is received outside of UK office hours, Jean De Looz in the New York office will be the primary point of contact. This means that if someone calls outside of the UK office's operating hours, Jean De Looz will be the main person to handle the call in the New York office. Therefore, the statement is true.Rate this question:
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- 9.
If it is confirmed that the incident has connection to Victor, the ________ will be activated to alert all necessary parties.
Correct Answer
crisis cascadeExplanation
If it is confirmed that the incident has a connection to Victor, the crisis cascade will be activated to alert all necessary parties. A crisis cascade is a series of actions or events that occur in response to a crisis situation. In this case, once it is determined that Victor is involved in the incident, the crisis cascade will be triggered to ensure that all relevant parties are notified and can take appropriate actions to address the crisis.Rate this question:
- 10.
The two fire warden's for the New York office are;
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Elisa and Janet
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Josh and Christian
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Emily and Alexis
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Ryann and Nick
Correct Answer
A. Josh and Christian -
- 11.
In case of a building evacuation, the primary assembly area will be;
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Park Ave between East 23rd and East 22nd Street
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The WeWork Rooftop
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The 3rd floor kitchen
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Union Square between East 16th and East 15th Street
Correct Answer
A. Union Square between East 16th and East 15th StreetExplanation
In case of a building evacuation, the primary assembly area will be Union Square between East 16th and East 15th Street.Rate this question:
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- 12.
Communication on closure of the NYC WeWork offices due to incident will come through which of the following channels?
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Phone Call
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WeWork app message
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Victor outlook mail group
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Automated text message from Victor HQ
Correct Answer
A. WeWork app messageExplanation
The correct answer is WeWork app message. Communication on the closure of the NYC WeWork offices due to an incident will come through the WeWork app message. This channel is likely to be used because it is a direct and efficient way to reach all WeWork employees who have the app installed on their devices. It ensures that the message is delivered quickly and can be easily accessed by the employees.Rate this question:
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- 13.
During an incident, the initial information receiver is responsible for commencing a log of events, beginning with the initial notification to the CMD (crisis management director). The incident log sheet should be used to log which of the following details? Select all that apply
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Operator Name
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Aircraft Involved
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Name of news channel
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Severity of incident
Correct Answer(s)
A. Operator Name
A. Aircraft Involved
A. Name of news channel
A. Severity of incidentExplanation
The initial information receiver is responsible for commencing a log of events during an incident. The incident log sheet should be used to log the Operator Name, Aircraft Involved, Name of news channel, and Severity of incident. These details are important for record-keeping and for providing accurate information to the CMD (crisis management director) and other relevant parties involved in managing the incident.Rate this question:
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- 14.
Ben Lovett is our PR Director
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True
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False
Correct Answer
A. TrueExplanation
The given statement states that Ben Lovett is our PR Director. Since the statement is a direct assertion, it can be considered true.Rate this question:
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- 15.
All calls from journalists will be referred directly to the PR Director.
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True
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False
Correct Answer
A. TrueExplanation
This statement indicates that all calls from journalists will be directly forwarded to the PR Director. Therefore, the correct answer is true, as it implies that there will be no intermediaries or other staff members involved in handling journalist calls.Rate this question:
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- 16.
Calls from third parties (eg family members, etc) will be referred directly to the Crisis Management Director. The recipient of the call should ________ with the caller but must not give out any information.
Correct Answer
empathiseExplanation
The recipient of the call should empathize with the caller but must not give out any information. This means that they should understand and share the feelings of the caller, showing compassion and support. However, they should not disclose any sensitive or confidential information to the caller, as this could potentially compromise the crisis management process.Rate this question:
- 17.
Who is responsible for all direct communications with the Operator and identifying the Operator’s nominated Crisis Management Director?
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Jean De Looz
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The CMD
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Duty Operations Manager
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Bobby Perez
Correct Answer
A. The CMDExplanation
The Crisis Management Director (CMD) is responsible for all direct communications with the Operator and identifying the Operator's nominated CMD.Rate this question:
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- 18.
Which is an appropriate answer if queried by a someone outside Victor regarding an incident that occurred involving a Victor flight?
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Thank you for your call. We are looking into the matter and will revert back soonest.
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Acknowledge the incident or accident, confirm tail number, and souls on board for the caller.
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We are aware of an incident involving a flight booked through our marketplace and are currently assisting the relevant authorities. Whilst those authorities officially investigate we cannot comment further
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Acknowledge the incident or accident, and ask the caller to please contact Ben Lovett and Dan Northover for further comment.
Correct Answer
A. We are aware of an incident involving a flight booked through our marketplace and are currently assisting the relevant authorities. Whilst those authorities officially investigate we cannot comment furtherExplanation
The given answer is appropriate because it acknowledges the incident and states that the company is currently assisting the relevant authorities. It also mentions that further comments cannot be made until the official investigation is completed. This response shows that the company is taking the incident seriously and is cooperating with the authorities, which is a responsible and appropriate action to take in such situations.Rate this question:
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- 19.
Which is an appropriate response if queried about fatalities on board a Victor flight? Select all that apply
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I can confirm the aircraft was booked through Victor.
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The aircraft operator will issue/is issuing relevant details concerning the incident.
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Our thoughts are with those affected
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Provide the passenger manifest to the inquirer
Correct Answer(s)
A. I can confirm the aircraft was booked through Victor.
A. The aircraft operator will issue/is issuing relevant details concerning the incident.
A. Our thoughts are with those affectedExplanation
The given correct answer options provide appropriate responses when queried about fatalities on board a Victor flight. "I can confirm the aircraft was booked through Victor" acknowledges the query and provides relevant information. "The aircraft operator will issue/is issuing relevant details concerning the incident" assures that the relevant details will be provided by the responsible party. "Our thoughts are with those affected" expresses empathy and concern for the affected individuals.Rate this question:
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- 20.
What is an appropriate response to the following questions: We have heard an aircraft has crashed? Is it a Victor aircraft?
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Yes it is a Victor aircraft
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Victor does not operate aircraft
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Victor is an online booking platform
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Victor will be issuing details concerning the incident. If you give me your name and email address I will ensure you receive it.
Correct Answer(s)
A. Victor does not operate aircraft
A. Victor is an online booking platformExplanation
The appropriate response to the question is "Victor does not operate aircraft, Victor is an online booking platform" because it directly addresses the incorrect statement made in the question. It clarifies that Victor is not involved in operating aircraft, but rather it is an online booking platform. This response provides accurate information and corrects any confusion or misinformation.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jan 09, 2018Quiz Created by
Bobby Perez
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