Business Process Analysis Quiz Questions

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1. Your company requires new leased office space of 10,000 square feet in the next six months. You determine that using a commercial real estate broker would expedite the site selection.  When reviewing candidates, what is the most important factor?

Explanation

The most important factor when selecting a commercial real estate broker is that they work with you in a consistent partnership, providing experienced market knowledge and a good understanding of how commercial office leases function for both landlords and tenants. This ensures that the broker will be able to effectively assist in the site selection process and negotiate favorable lease terms. The other options, such as being employed by the largest real estate firm or having a long list of references, may be beneficial but are not as crucial as having a strong working relationship and expertise in commercial leases.

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Business Process Analysis Quiz Questions - Quiz

A compilation of all the quiz questions as gathered by Chris Gilman; leader of the IFMA study group
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2. The point where total income and total expenses equal each other is the:

Explanation

The break-even point is the point at which total income and total expenses are equal. It is the level of sales or revenue needed to cover all costs and result in neither profit nor loss. At this point, the business is able to cover its fixed costs and start generating profit once sales exceed the break-even level. The break-even point is an important concept for businesses to understand as it helps them determine their pricing, sales targets, and overall financial viability.

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3. An example of a corporate objective for a facility project would be:

Explanation

Developing an environment that attracts highly qualified employees is a corporate objective for a facility project because it focuses on creating a workplace that is appealing to talented individuals. By creating an environment that attracts highly qualified employees, the company can ensure that it has a skilled and competent workforce. This objective also suggests that the facility project may involve aspects such as creating a comfortable and modern workspace, offering competitive salaries and benefits, and providing opportunities for career growth and development.

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4. A method of evaluating proposed capital improvements that sums the installation, energy, maintenance, and replacement salvage costs is called:

Explanation

Life Cycle costs analysis is a method of evaluating proposed capital improvements by considering all costs associated with the project over its entire lifespan. This includes the installation costs, energy costs, maintenance costs, and the salvage value of any replaced equipment. By summing up all these costs, organizations can determine the total cost of ownership and make informed decisions about whether the proposed improvement is financially viable in the long run. This analysis helps in identifying the most cost-effective option and ensures that the investment brings maximum benefit or savings over its entire life cycle.

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5. Any measure that helps a facility manager understand service operations might be a metric.

Explanation

This statement suggests that any measure that provides insight into service operations can be considered a metric. This means that any data or information that helps a facility manager understand how well their facility is functioning in terms of service delivery can be classified as a metric. This could include data on customer satisfaction, response times, maintenance costs, or any other relevant performance indicators. Therefore, the statement is true.

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6. What do you call the area of a load-bearing surfaces located above or below occupied building floor that are not available for general occupancy due to inadequate clear headroom, but may contain building mechanical or electrical systems predominately serving adjacent floors or provide access to a such systems?

Explanation

The correct answer is "Interstitial area". This term refers to the area of load-bearing surfaces that are not available for general occupancy due to inadequate clear headroom. It may contain building mechanical or electrical systems that primarily serve adjacent floors or provide access to such systems.

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7. The documentation of current space conditions after major construction is called?

Explanation

As-built drawings are the documentation of the current space conditions after major construction. These drawings are created to show the exact specifications and dimensions of the space as it has been built, including any modifications or changes made during the construction process. They are important for future reference and can be used for maintenance, renovations, or any other modifications that may be required in the future.

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8. Leading indicators are predictive and lagging indicators are about results

Explanation

Leading indicators are measures or signals that can help predict future events or trends. They are used to anticipate changes or developments in a particular area. On the other hand, lagging indicators are retrospective and focus on past performance or results. They provide information about what has already happened. Therefore, the statement that leading indicators are predictive and lagging indicators are about results is accurate.

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9. What do you call the prolonged and continuous increase of average price levels?

Explanation

Inflation refers to the prolonged and continuous increase of average price levels. It is a term used to describe the general rise in prices of goods and services over a period of time. Inflation can erode the purchasing power of money, as it reduces the value of each unit of currency. It is measured using various indices, such as the Consumer Price Index (CPI) or the Producer Price Index (PPI). Inflation is an important economic concept that affects various aspects of an economy, including wages, interest rates, and investment decisions.

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10. When calculating a floor's rentable area, you must first subtract the area calculations for which of the following(choose three):

Explanation

When calculating a floor's rentable area, stairwells, elevator shafts, and mechanical shafts need to be subtracted from the overall area. This is because these spaces are not typically included in the rentable area as they are necessary for the functioning of the building and are not usable or leasable spaces. Therefore, to determine the actual rentable area, these areas are excluded from the calculations.

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11. Which of the following space planning techniques will assist in bringing space/cost ratios into line:

Explanation

Consolidating conference rooms and other support spaces can assist in bringing space/cost ratios into line. By combining multiple conference rooms and support spaces into one larger space, it reduces the overall square footage required, thus optimizing the use of space and reducing costs. This technique allows for efficient utilization of resources and promotes a more streamlined and cost-effective space planning approach.

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12. What do you call the area of load bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom, but that may contain building mechanical or electrical predominately serving adjacent floors or provide access to such systems?

Explanation

The term "interstitial area" refers to the area of load bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom. These areas may contain building mechanical or electrical systems that predominantly serve adjacent floors or provide access to such systems.

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13. You must reduce a level of service for a task performed by your housekeeping contractor. What is the best method for determining what services you can reduce?

Explanation

The best method for determining what services can be reduced is to develop a survey for all site employees regarding the level of service they feel they are receiving and make a decision based on the results. This approach allows for gathering feedback from the employees who directly interact with the housekeeping contractor and are most affected by the level of service. By considering their opinions and experiences, the decision-making process becomes more inclusive and ensures that the reduction of services aligns with the needs and expectations of the employees.

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14. All of the following are considered part of the construction contract EXCEPT:

Explanation

The certificate of occupancy is not considered part of the construction contract. It is a document issued by the local government after the construction is completed and inspected, indicating that the building complies with all applicable codes and regulations. The construction contract typically includes construction drawings, specifications, and the owner contract agreement, which outline the scope of work, materials, and terms of the project. The certificate of occupancy is a separate document that confirms the building's compliance with regulations and allows for occupancy.

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15. Charging an interest rate higher than allow by law is called?

Explanation

Usury refers to the practice of charging an interest rate higher than what is legally allowed. It is considered unethical and exploitative as it takes advantage of borrowers by imposing excessive interest rates. This practice is often regulated by laws to protect consumers from being subjected to unfair and predatory lending practices. Therefore, the correct answer is Usury.

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16. When a facility manager considers outsourcing maintenance functions, the cost of using outside vendors for repair and maintenance of equipment should be:

Explanation

When a facility manager considers outsourcing maintenance functions, the cost of using outside vendors for repair and maintenance of equipment should be lower than using in-house personnel. This is because outsourcing typically allows for cost savings in terms of labor, equipment, and overhead expenses. By hiring external vendors, the facility manager can avoid the costs associated with hiring and training in-house personnel, as well as the expenses of maintaining equipment and facilities. Additionally, outsourcing can provide access to specialized expertise and resources that may not be available in-house, further reducing costs and improving efficiency.

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17. A professional promise to society to monitor its members in areas not expressly covered by law us expressed through a(n):

Explanation

A professional code of ethics is a set of guidelines and principles that professionals in a specific field are expected to follow. It serves as a promise to society that professionals will conduct themselves in an ethical manner and adhere to certain standards of behavior. While laws may not explicitly cover every aspect of a profession, a code of ethics fills in the gaps and provides guidance on how professionals should act in situations where there may be ambiguity or uncertainty. Therefore, a professional code of ethics is the best expression of a professional promise to society to monitor its members in areas not expressly covered by law.

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18. Of the following types of flooring what type would you recommend for installation in a commercial kitchen?

Explanation

Non-slip quarry tile would be the recommended type of flooring for installation in a commercial kitchen because it provides a non-slip surface, which is important in an area prone to spills and moisture. This type of tile is designed to prevent accidents and ensure the safety of workers in a high-traffic environment like a commercial kitchen. Additionally, quarry tile is durable and able to withstand heavy foot traffic, as well as the wear and tear of kitchen equipment. Its resistance to stains and moisture makes it easy to clean and maintain, making it an ideal choice for a commercial kitchen setting.

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19. Which of the following is a benchmark for rental property?

Explanation

The Consumer Price Index is a benchmark for rental property because it measures the average change over time in the prices paid by urban consumers for a market basket of consumer goods and services. This index includes housing costs, such as rent, and is used to track inflation and adjust rental prices accordingly. By using the Consumer Price Index as a benchmark, landlords and property owners can ensure that rental prices are in line with the overall cost of living and market trends.

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20. Good facility planning makes a significant contribution to the corporate:

Explanation

Good facility planning plays a crucial role in improving the bottom line of a corporate organization. By efficiently organizing and optimizing the physical space, resources, and processes, facility planning helps in reducing costs, increasing productivity, and maximizing profitability. It ensures that the company's resources are utilized effectively, leading to improved financial performance and increased revenue generation. Therefore, good facility planning directly impacts the bottom line of a corporate organization.

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21. The most common means of exposure to hazardous chemicals is through:

Explanation

Inhalation is the most common means of exposure to hazardous chemicals. When chemicals are inhaled, they enter the respiratory system and can be absorbed into the bloodstream. This can occur through breathing in vapors, gases, or particles that are released into the air. Inhalation exposure can happen in various settings, such as workplaces where chemicals are used, outdoor environments with pollutants, or even in homes with poor ventilation. It is important to take necessary precautions, such as wearing appropriate respiratory protection, to minimize the risk of inhalation exposure to hazardous chemicals.

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22. The communication process involves encoding an intended meaning into a message and the receiving and decoding of the message into perceived meaning?

Explanation

The statement is true because the communication process does involve encoding a message with intended meaning and then transmitting it to the receiver. The receiver then decodes the message, interpreting it based on their own perception and understanding. This process of encoding and decoding is essential for effective communication to occur between individuals or groups.

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23. The steps of identifying, ordering, receiving, storing, and expending are part of:

Explanation

The steps of identifying, ordering, receiving, storing, and expending are all related to the management and control of inventory. Inventory control involves monitoring and tracking the movement of goods, ensuring that the right items are available in the right quantities, and minimizing stockouts and overstock situations. By following these steps, organizations can effectively manage their inventory levels, reduce costs, and optimize their supply chain operations.

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24. Stacking and blocking of a facility can be done more efficiently and effectively in a CAD environment.  Stacking and blocking refers to:

Explanation

Stacking and blocking refers to the process of lining up space assignments of specific organizations within the configuration of existing or new buildings. This can be done more efficiently and effectively in a CAD environment, as it allows for precise measurements and visualization of the space. Using CAD software, architects and designers can easily arrange and adjust the space assignments, ensuring that each organization's needs are met and the overall layout is optimized. This helps in creating functional and well-organized spaces that maximize the use of available resources.

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25. What is a written instrument, evidenced by a note or bond, which the borrower give as security for the repayment of a loan?

Explanation

A mortgage is a written instrument, evidenced by a note or bond, that the borrower gives as security for the repayment of a loan. It is a legal agreement between the borrower and the lender, where the borrower pledges their property as collateral in exchange for the loan. If the borrower fails to repay the loan, the lender has the right to foreclose on the property and sell it to recover the outstanding debt.

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26. To arrive at a preliminary budget figure, most short term churn projects are budgeted on a:

Explanation

Short term churn projects, which involve making small changes or modifications to a space, are typically budgeted on a square footage basis. This means that the budget is determined based on the size or area of the space that needs to be worked on. This approach allows for a more accurate estimation of costs as it takes into account the materials, labor, and other resources required per square foot. By budgeting on a square footage basis, project managers can ensure that the allocated funds are sufficient to cover the specific needs of each area being worked on.

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27. The party who has the ultimate responsibility for the management of asbestos in a building is the:

Explanation

The owner of a building is ultimately responsible for the management of asbestos because they have legal ownership and control over the property. Asbestos management involves identifying and assessing asbestos-containing materials, developing and implementing a management plan, and ensuring compliance with regulations to protect occupants and workers from asbestos exposure. While tenants may have responsibilities for maintaining their own spaces, the overall responsibility lies with the owner to ensure proper management and safety measures are in place. The EPA and contracted environmental consultants may provide guidance and support, but the owner is ultimately accountable.

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28. The 1990 Clean Air Act Amendment directly and specifically target all of the following except:

Explanation

The 1990 Clean Air Act Amendment directly and specifically targets dry cleaners, power plants, and factories in order to regulate and reduce their emissions. However, office buildings are not directly targeted by this amendment. This could be because office buildings typically have lower emissions compared to other sources, or because they are regulated under different environmental laws and regulations.

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29. What is the greatest pitfall in acquiring property today?

Explanation

Property owners may be required to clean up contaminated soil, polluted water or chemical spills. Before making any real estate acquisition, you will want to obtain an environmental impact statement to make sure you are not purchasing a property that poses an environmental threat for which you will be liable.

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30. What is the most important factor to consider in leasing an office building?

Explanation

The most important factor to consider in leasing an office building is the cost. This is because the cost of leasing the office space will directly impact the company's budget and financial stability. It is crucial to ensure that the cost of leasing the office building is affordable and within the company's financial means. By considering the cost, the company can make a financially sound decision and avoid any potential financial strain in the long run.

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31. In a multi-tenant office building, a private stairwell built between two floors occupied by one tenant is?

Explanation

A private stairwell built between two floors occupied by one tenant is considered part of the tenant's rentable area because it is exclusively used and accessed by that tenant. It is not part of the building's common area because it is not shared by multiple tenants, and it is not part of the floor's common area because it is specific to one tenant's use.

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32. A facility manager assigns tasks to direct reports. The direction and flow of communication is:

Explanation

In this scenario, the facility manager is assigning tasks to their direct reports, indicating that the communication is flowing from the manager to the employees. This type of communication is known as downward communication, where information, instructions, and tasks are passed down from higher-level management to lower-level employees.

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33. Proposed renovation work in existing building must meet code provisions applicable to:

Explanation

The proposed renovation work in an existing building must meet code provisions applicable to new construction. This means that the renovations must adhere to the current building codes and regulations that are in place for new buildings. These codes ensure that the renovated building meets the necessary safety and structural requirements, regardless of whether it is an addition or a complete new construction. The original construction and similar buildings may have different code provisions that may not be up to date, so it is important to follow the codes for new construction when renovating.

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34. Relational databases in an automated system are important because?

Explanation

Relational databases in an automated system are important because they allow different data elements to be grouped together for analysis. This means that related data can be organized and accessed efficiently, enabling users to perform complex queries and generate meaningful insights. By structuring data into tables and establishing relationships between them, relational databases ensure data integrity and consistency. This facilitates data analysis and decision-making processes, ultimately enhancing the overall functionality and effectiveness of the automated system.

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35. Your budget has been cut this year. You know services will suffer if your budget is cut again next year.  In the past, you have laid off people to balance the budget.  How should you prepare for next year's budget cuts?

Explanation

To prepare for next year's budget cuts, the best approach would be to find equipment or contracted services that could help maintain the current level of services without exceeding the budget. This means exploring alternative options and solutions that can provide the necessary services at a lower cost. By doing so, the organization can minimize the impact of the budget cuts on the quality and availability of services, ensuring that they are still able to meet the needs and expectations of their stakeholders.

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36. As the facility manager of a company, you have just signed a 10-year, "triple-net" lease on a 40 year old building and moved in.  During the move in, you are informed that all water pipes are wrapped with asbestos insulation.  What is the first thing you should do?

Explanation

The first thing you should do as the facility manager is to notify the local officials of the hazard. Asbestos is a hazardous material that can cause serious health issues, and it is important to inform the appropriate authorities so that they can take necessary actions to ensure the safety of the occupants and the surrounding environment. Removing the asbestos should be done as required while making modifications, but notifying the local officials is the immediate and necessary step to address the hazard.

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37. Which of the following BEST describes a potential barrier to effective communication?

Explanation

Meeting in a room with poor lighting and uncomfortable seating can be a potential barrier to effective communication because it can create physical discomfort and distractions for the participants. Poor lighting can make it difficult to see facial expressions and nonverbal cues, while uncomfortable seating can cause discomfort and restlessness, leading to decreased focus and engagement. These factors can hinder effective communication by reducing the ability to understand and interpret messages accurately, leading to misunderstandings and miscommunication.

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38. Your company uses a charge back system with individual departments responsible for space.  Managers of two adjacent departments are at odds over expansion into a nearby unoccupied space.  What role does the facility manager play in resolving the conflict?

Explanation

The facility manager plays a role in resolving the conflict by working with both department heads to find a solution. They act as a mediator between the two managers, listening to their concerns and finding a compromise that satisfies both parties. By actively engaging with the department heads, the facility manager helps to resolve the dispute and ensure a fair and equitable outcome for all involved.

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39. In order to minimize user downtime, the facility manager should be prepared to take all of the following actions EXCEPT:

Explanation

The facility manager should be prepared to take all of the listed actions except referring problems to senior management. Referring problems to senior management would not be an effective way to minimize user downtime as it would cause delays in addressing and resolving the issues. Instead, the facility manager should mobilize the move coordination, provide instantaneous feedback, and manage initial occupancy problems to ensure smooth operations and minimize user downtime.

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40. You are responsible for developing a disaster recovery plan for your company's automated systems.  What are the most common problems of an effective IT disaster recovery plan?  (Choose two)

Explanation

The first common problem of an effective IT disaster recovery plan is when the plan focuses solely on keeping the computer system running and does not consider the overall operational needs of the business. It is important to ensure that the plan addresses the continuity of critical business functions as well.

The second common problem is when the plan is not closely coordinated between IT and FM (Facilities Management). In order to effectively respond to a disaster, both IT and FM personnel need to work together and have a clear understanding of their respective roles and responsibilities. This coordination ensures that the plan is comprehensive and covers all necessary aspects of recovery.

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41. The contractor requests that a short length of pipe be replaced as part of the water main replacement project.  You accept this proposal and you both agree that this will not change the contract amount.  What type of change is this?

Explanation

This is a no-cost change because the contractor is requesting a short length of pipe to be replaced as part of the water main replacement project, but it is agreed upon that this will not change the contract amount. Therefore, there will be no additional cost associated with this change.

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42. Every real estate project begins with a:

Explanation

Legal takes precedence

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43. What is the most important reason to define substantial completion before the start of a project?

Explanation

Defining substantial completion before the start of a project is important to minimize the potential for delays in finishing the project and allowing the owner to occupy the facility. By establishing a clear definition of substantial completion, all parties involved in the project can have a common understanding of when the project is considered complete. This helps in avoiding any confusion or disputes regarding the completion timeline and ensures that the project progresses smoothly without unnecessary delays. Ultimately, this allows the owner to start using the facility as intended in a timely manner.

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44. Which of the following is an example of preventing technology risks?

Explanation

Restricting access through physical measures to IT equipment is an example of preventing technology risks because it helps to protect the equipment from unauthorized access, theft, and physical damage. By implementing measures such as locked cabinets, access control systems, and surveillance cameras, the risk of data breaches, equipment tampering, and other security incidents can be minimized. This ensures the integrity and availability of the IT equipment, reducing the potential for technology-related risks.

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45. Which of the following is not usually an allowable operating expense under a lease?

Explanation

Tenant improvement costs are not usually an allowable operating expense under a lease. Operating expenses typically include ongoing costs associated with the day-to-day operation and maintenance of the leased property. These expenses may include utilities, property insurance, and employee vacation/holiday pay. However, tenant improvement costs refer to expenses incurred to customize or improve the leased space to meet the tenant's specific needs, and these costs are usually the responsibility of the tenant rather than the landlord.

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46. Which of the following statements best describes a business process analysis?

Explanation

A business process analysis involves outlining the inputs, outputs, and required resources of a business process. This analysis helps to understand the flow of activities, identify the necessary resources, and determine the desired outcomes of the process. It focuses on mapping out the various steps involved in the process and ensuring that all necessary components are in place for its successful execution. This analysis is essential for streamlining and improving the efficiency of the business process.

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47. What is the ratio of usable area divided by the rentable area called?

Explanation

The ratio of usable area divided by the rentable area is called the building efficiency ratio. This ratio helps determine how efficiently the space within a building is being utilized. It is commonly used in real estate and property management to assess the effectiveness of a building's layout and design in maximizing usable space for tenants. A higher building efficiency ratio indicates a more efficient use of space, while a lower ratio suggests wasted or underutilized areas within the building.

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48. What kind of bond should the contractor carry on a large project in case the contractor defaults?

Explanation

A project-specific bid bond is the correct answer because it provides financial protection to the project owner in case the contractor defaults on their obligations. This type of bond ensures that the contractor will fulfill their contractual obligations and complete the project as agreed. If the contractor fails to do so, the bond can be used to compensate the project owner for any financial losses incurred. It is specifically tailored to the project at hand, providing assurance to the project owner that they will not suffer financial harm due to the contractor's default.

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49. What should you do first after receiving complaints about bad tasting water in your facility?

Explanation

After receiving complaints about bad tasting water in your facility, the first step should be to call in experts to test the water. This is important because experts have the necessary knowledge and equipment to accurately analyze the water and identify any potential contaminants or issues that may be causing the bad taste. By getting the water tested, you can determine the root cause of the problem and take appropriate actions to address it, such as repairing the filtration system or contacting the supplier if necessary. Informing the occupants and asking them not to drink the water can be done after the water has been tested and any necessary actions have been taken.

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50. What do you call that portion of the building that is a public corridor or lobby, or is required by all occupants on a floor to stairs, elevators, toilet rooms and building entrances?

Explanation

Primary circulation refers to the portion of a building that is accessible to all occupants on a floor and provides access to stairs, elevators, toilet rooms, and building entrances. It includes public corridors or lobbies that are commonly used by everyone. This term is used to describe the main pathways within a building that facilitate movement and provide essential access to various areas.

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51. The contractor submits to the facility manager the final notice of completion and asks for a signature.  The project is 99% complete.  The facility manager should:

Explanation

The correct answer is "Not sign the form until a final occupancy permit is received." This is because the final occupancy permit is a crucial document that certifies that the project has met all the necessary safety and building code requirements. By not signing the form until the final occupancy permit is received, the facility manager ensures that all necessary inspections and approvals have been obtained before officially considering the project complete. This helps to mitigate any potential risks or liabilities associated with incomplete or non-compliant work.

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52. Which technology enabled communication could be used to personalize FM service?

Explanation

Live chat technology enables real-time communication between a service provider and a user. This allows for personalized interactions as the service provider can directly address the user's queries, concerns, and preferences. By using live chat, FM service providers can gather information about the user's specific needs and tailor their services accordingly. They can offer personalized recommendations, provide targeted assistance, and ensure a more customized experience for each user.

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53. Approximately how long will it take to double your money if you receive 4% yield on your investment?

Explanation

Rule of 72: Multiply one of the answers by the percentage yield and when it equals 72 that is the correct answer.

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54. Which of the following can be used to rank competing strategic options because each can be rated on how well it reduces the variance between the actual situation and the desired situation?

Explanation

Gap analysis can be used to rank competing strategic options because it allows for the evaluation of how well each option reduces the variance between the actual situation and the desired situation. Gap analysis involves identifying the current state and the desired state, and then analyzing the gaps or differences between them. By comparing the gaps for each strategic option, it becomes possible to determine which option is most effective in reducing the variance and closing the gaps. Therefore, gap analysis is a suitable tool for ranking competing strategic options based on their ability to align with the desired situation.

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55. How many District Federal Reserve banks are there in the Federal Reserve system?

Explanation

There are 12 District Federal Reserve banks in the Federal Reserve system. Each district represents a specific region of the United States and is responsible for carrying out the Federal Reserve's monetary policy, supervising and regulating banks, and providing financial services to depository institutions within their respective districts. These banks play a crucial role in maintaining the stability and effectiveness of the U.S. financial system.

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56. Which approach to valuation considers depreciation?

Explanation

The approach to valuation that considers depreciation is the Cost approach. This approach determines the value of an asset by estimating the cost to replace it, taking into account depreciation and obsolescence. Depreciation is the decrease in value of an asset over time due to wear and tear, age, or other factors. By considering depreciation, the Cost approach provides a more accurate valuation of an asset by reflecting its current condition and market value.

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57. Leasing provides which of the following advantages (choose two)

Explanation

Leasing provides the advantages of allowing for minimum capital improvement and allowing a business to enter the market quickly. By leasing instead of purchasing, businesses can avoid large upfront costs for capital improvements and instead allocate their funds towards other areas of the business. Leasing also allows businesses to quickly establish a presence in the market without the delays and complexities associated with purchasing property or equipment.

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58. Which example BEST demonstrates cross-culture effectiveness

Explanation

Avoiding remarks that could embarrass superiors in a meeting is the best example of cross-culture effectiveness because it shows respect and consideration for the cultural norms and hierarchies that may exist in different cultures. By being mindful of potential embarrassment or disrespect towards superiors, individuals demonstrate their ability to navigate and adapt to different cultural contexts, which is crucial for effective cross-cultural communication and collaboration. This behavior promotes positive relationships and avoids potential misunderstandings or conflicts that could arise from cultural differences.

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59. If you must know who is in your facility at all times, what type of security system is best?

Explanation

Proximity cards are the best type of security system for knowing who is in your facility at all times. Proximity cards use radio frequency identification (RFID) technology to grant access to individuals. Each card is programmed with a unique identifier, and when the card is brought close to a card reader, the reader detects the identifier and grants access if it matches the authorized personnel. This system allows for accurate tracking of individuals' movements within the facility, ensuring that only authorized personnel are granted access. Video surveillance can complement the proximity card system, but it alone cannot provide real-time information about who is present in the facility. Push button access systems and security cards do not provide the same level of individual identification and tracking as proximity cards.

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60. What are the two most important reasons to have a minimum width in corridors? (Choose two)

Explanation

The two most important reasons to have a minimum width in corridors are to confirm to fire codes and to facilitate access to disabled occupants. Fire codes often require a minimum width in corridors to ensure that there is enough space for people to evacuate safely in case of a fire. Additionally, having a minimum width allows for wheelchair users and other disabled individuals to navigate through the corridor comfortably and without any obstacles.

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61. Relational databases in an automated system are important because:

Explanation

Relational databases in an automated system are important because different data elements should be able to be grouped together for analysis. This allows for efficient and effective data analysis, as related data can be easily accessed and analyzed together. It enables the system to generate meaningful insights and make informed decisions based on the relationships and connections between different data elements. By organizing data in a relational database, it becomes easier to retrieve and manipulate data, improving the overall functionality and usefulness of the system.

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62. The lease that tends to be long-term (20 years or more) is the:

Explanation

A ground lease is a lease in which the tenant leases a parcel of vacant land and pays for all improvements made on the site.

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63. The sum of fixed and variable expenses is called:

Explanation

Operating expenses refer to the sum of fixed and variable expenses incurred by a business in its day-to-day operations. These expenses include rent, salaries, utilities, marketing costs, and more. By combining both fixed and variable expenses, operating expenses provide a comprehensive view of the total costs associated with running a business. This term is commonly used in financial statements and budgeting to evaluate the overall financial health and efficiency of a company.

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64. In the design and construction of new computer facilities, the best way to assure moisture control to protect the equipment is the:

Explanation

The best way to assure moisture control and protect computer equipment is to locate the room away from water use systems such as plumbing, roof drains, and food preparation areas. This ensures that there is minimal risk of water leaks or spills near the equipment, reducing the chances of moisture damage. Using air cooled A/C units, raised flooring, and overhead wiring systems may also contribute to moisture control, but the most effective measure is to prevent water sources from being in close proximity to the computer facilities.

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65. As the facility manager, you receive a call from a tenant that just moved in to one of your buildings.  He says he has sent all his employees home because of a strong odor in the building.  Employees are complaining of headaches and feeling faint. What do you do?

Explanation

In this situation, the best course of action is to call the city's health department. The strong odor in the building and the complaints of headaches and feeling faint among the employees indicate a potential health hazard. The city's health department is equipped to handle such situations and can conduct an investigation to determine the cause of the odor and address any health concerns. Calling the local EPA department may also be a possible action, but the city's health department is more directly responsible for addressing health-related issues. Going to investigate the issue oneself or sending the building mechanic may not be the appropriate response as they may not have the necessary expertise to handle potential health hazards.

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66. Within the context of a business contingency plan, the most important element that needs to be considered between IT and FM is?

Explanation

In a business contingency plan, the most important element that needs to be considered between IT and FM is the backup site and number of essential employees. This is crucial because in the event of a disaster or disruption, having a backup site ensures that operations can continue smoothly. Additionally, identifying the number of essential employees ensures that the necessary staff is available to handle critical tasks and maintain essential functions.

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67. What kind of lease includes the base rent plus the tenant pays a share of real estate taxes, insurance, maintenance, repair, and operating expenses?

Explanation

In a triple-net lease, the tenant is responsible for the proportion of the leased space, plus their apportioned share of property taxes, insurance, repairs, site maintenance, building upgrades, routine maintenance, and all operating expenses. A double-net lease would not be the correct answer in this instance because this type of lease makes the tenant NOT responsible for the insurance.

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68. Why should carpet be laid out before delivery to the installation site?

Explanation

Carpet should be laid out before delivery to the installation site to allow time for out-gassing. Out-gassing refers to the process of releasing volatile organic compounds (VOCs) from the carpet, which can cause unpleasant odors and potentially affect indoor air quality. By allowing the carpet to air out and release these compounds before installation, any potential health risks or unpleasant smells can be minimized. This step ensures that the carpet is ready for installation and provides a better experience for the end user.

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69. An organization has a declining current ratio.  This MOST LIKELY indicates a problem with:

Explanation

A declining current ratio indicates that the organization may be facing a problem with liquidity. The current ratio is a measure of a company's ability to pay off its short-term liabilities with its short-term assets. A declining current ratio suggests that the company may not have enough current assets, such as cash and inventory, to cover its current liabilities, such as accounts payable and short-term debt. This could indicate a potential cash flow problem or difficulty in meeting its short-term obligations.

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70. Which type of contract would be used for frequently required trade risks and not one-time annual service?

Explanation

An IDQLI (Indefinite Delivery, Quantity, and Location Indefinite) contract would be used for frequently required trade risks and not one-time annual service. This type of contract allows for the delivery of goods or services on an as-needed basis, with the quantity and location being determined as required. It provides flexibility and convenience for both the buyer and the seller, as it eliminates the need for repetitive bidding and negotiations for each individual transaction.

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71. Which of the following are considered part of the construction contract documents (choose three):

Explanation

The construction contract documents typically consist of three main components: construction drawings, construction specifications, and the owner contract agreement. Construction drawings provide detailed visual representations of the project, including architectural, structural, and mechanical plans. Construction specifications outline the materials, methods, and quality standards to be followed during construction. The owner contract agreement is a legally binding document that outlines the rights, responsibilities, and obligations of both the owner and the contractor. The other options mentioned, such as certificate of occupancy, change orders, and permits, are not typically considered part of the construction contract documents.

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72. The dominant approach to valuing commercial real estate, especially for finance is the:

Explanation

The cost approach is the dominant approach to valuing commercial real estate, especially for finance. This approach determines the value of a property by estimating the cost to replace or reproduce it, taking into account factors such as land value, construction materials, labor costs, and depreciation. It does not consider the income generated by the property or its market value. The cost approach is particularly useful for new or unique properties where there are limited comparable sales or income data available.

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73. For accountability and liability reasons, an asbestos abatement project should be managed and monitored by:

Explanation

An asbestos abatement project should be managed and monitored by an independent consulting firm because they have the necessary expertise and knowledge in dealing with asbestos removal. They can ensure that all necessary safety protocols are followed, and they can provide unbiased oversight to ensure that the project is conducted in compliance with all regulations and guidelines. This helps to protect the health and safety of workers and occupants of the building, and it also ensures that the project is completed effectively and efficiently.

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74. The type of lease in which the lessee pays all operating expenses is a

Explanation

Net or single-net lease: Tenants are responsible for their proportion of the leased space, plus their apportioned share of all operating costs, except insurance and taxes.

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75. What has been one of the greatest challenges to the adoption of integrated, automated facility technology?

Explanation

One of the greatest challenges to the adoption of integrated, automated facility technology has been proprietary technology. This refers to technology that is owned and controlled by a specific company, making it difficult for other companies or systems to integrate or work together seamlessly. Proprietary technology often requires specific hardware or software, limiting compatibility and hindering the adoption of integrated systems. This challenge can result in increased costs, limited options, and difficulties in achieving interoperability between different systems.

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76. The risk matrix and similar tools are used primarily to?

Explanation

The risk matrix and similar tools are used primarily to prioritize resources. These tools help organizations assess and evaluate risks, allowing them to allocate their resources effectively. By identifying and prioritizing risks based on their likelihood and impact, organizations can focus their attention and resources on addressing the most critical risks first. This helps in optimizing resource allocation and decision-making, ultimately enhancing the organization's ability to manage and mitigate risks.

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77. In their relationships with the fellow corporate departments, facilities managers function primarily as:

Explanation

Facilities managers function primarily as landlords in their relationships with fellow corporate departments. This means that they are responsible for managing and maintaining the physical spaces and infrastructure within the company. They oversee the leasing, maintenance, and overall operations of the facilities. Like landlords, they ensure that the facilities are in good condition, address any issues or repairs, and provide necessary services to the other departments. They may also handle lease agreements, negotiate contracts, and coordinate with external vendors or service providers. Overall, their role is similar to that of a landlord in managing and overseeing the corporate facilities.

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78. An action that is critical to successful compilation of programming information is:

Explanation

Determining early the level of detail required is critical to successful compilation of programming information because it helps in planning and organizing the programming process effectively. By determining the level of detail required at the beginning, programmers can allocate resources appropriately, set realistic goals, and ensure that all necessary information is included in the compilation. This early determination also helps in avoiding unnecessary delays and rework later in the process.

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79. The primary means of preventing parking facility claims is proper:

Explanation

Employee training is the primary means of preventing parking facility claims because it helps ensure that employees are knowledgeable about the proper procedures and protocols to follow in order to prevent accidents, damage, or any other issues that may result in claims. Through training, employees can learn how to effectively manage parking facilities, handle customer interactions, and address any potential safety hazards. By providing comprehensive training, parking facility owners can minimize the risk of claims and ensure that employees are equipped with the necessary skills and knowledge to maintain a safe and efficient parking environment.

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80. Examination of a building site is a specific part of the

Explanation

Physical feasibility refers to the assessment of whether a proposed project can be physically implemented or constructed in a given location. It involves evaluating factors such as the site's topography, soil conditions, availability of utilities, and compliance with building codes and regulations. In the context of a building site examination, physical feasibility would involve analyzing the site's suitability for construction, taking into account any potential physical constraints or limitations that may affect the project's implementation.

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81. The level of security provided for a facility should be based on all of the following EXCEPT:

Explanation

The level of security provided for a facility should be based on factors such as the community crime rate, the type of business on site, and the amount of internal theft. However, the customer's perceived threat is not a relevant factor in determining the level of security. While it is important to address customer concerns and provide a safe environment, the level of security should be based on objective factors such as crime rates and internal theft incidents.

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82. In a facilities annual report, a list of facilities actions scheduled for the coming year in timetable form is found in the:

Explanation

The full action plan is the most appropriate place to find a list of facilities actions scheduled for the coming year in timetable form. This plan outlines all the actions and tasks that need to be completed within a specific timeframe. It provides a comprehensive overview of the planned activities, allowing stakeholders to understand the schedule and allocate resources accordingly. The other options, such as the critical maintenance plan, corporate added value statement, and executive summary, may not provide the same level of detail and specificity required to track and manage the facilities actions effectively.

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83. There are three types of corporate debt.  Which of the following is not corporate debt?

Explanation

Mutual funds are not considered corporate debt because they are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of securities, including corporate debt. While mutual funds may invest in corporate debt, they themselves are not considered corporate debt instruments. Debentures, bonds, and commercial paper, on the other hand, are all types of corporate debt instruments issued by companies to borrow money from investors.

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84. The most effective budgeting and scheduling technique for capital and expensed budgeted projects is:

Explanation

The most effective budgeting and scheduling technique for capital and expensed budgeted projects is to have two separate budgets and schedules. This approach allows for better tracking and management of the different types of expenses and projects. By having separate budgets and schedules, it is easier to allocate resources, monitor progress, and make adjustments as needed. It also provides a clearer understanding of the financial impact of each type of project and helps to ensure that resources are allocated appropriately.

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85. What is the primary purpose of a business impact analysis (BIA)?

Explanation

The primary purpose of a business impact analysis (BIA) is to quantify the impact of business interruption. This involves assessing the potential consequences of disruptions to critical business processes and systems. By quantifying the impact, organizations can prioritize their resources and develop appropriate strategies to mitigate the effects of any interruptions. The BIA helps identify the potential financial, operational, and reputational impacts that may arise from disruptions, allowing businesses to make informed decisions and allocate resources effectively.

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86. The skills necessary to be a successful facility manager in today's world are (Choose two):

Explanation

A successful facility manager in today's world requires strong business leadership skills to effectively manage the operations and resources of a facility. They need to have the ability to make strategic decisions, manage budgets, and drive the overall success of the facility. Additionally, public relations skills are important as facility managers often interact with various stakeholders, such as clients, employees, and the public. They need to effectively communicate and maintain positive relationships to ensure the smooth functioning of the facility.

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87. The core/area ratio and the floor area between the core walls and exterior walls determine the:

Explanation

The space efficiency ratio is determined by the core/area ratio and the floor area between the core walls and exterior walls. This ratio measures how efficiently the available space is utilized within a building. A higher space efficiency ratio indicates that a larger proportion of the floor space is effectively used for functional purposes, while a lower ratio suggests that more space is wasted or underutilized. Therefore, the core/area ratio and the floor area between the core walls and exterior walls directly impact the space efficiency ratio.

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88. Your furniture systems and facility are dated and unattractive, although well maintained.  Which action by the facility department can provide long term benefits and positively influence new and existing employees?

Explanation

Providing the company ergonomics pamphlet and setting an appointment for an assessment can provide long term benefits and positively influence new and existing employees. This action shows that the facility department is proactive in promoting employee well-being and comfort. By providing information on ergonomics and offering assessments, the department demonstrates a commitment to creating a healthy and comfortable work environment. This can improve employee productivity, reduce the risk of injuries, and enhance overall job satisfaction.

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89. The trend in facility performance specifications is toward giving occupants more:

Explanation

The trend in facility performance specifications is towards giving occupants more control. This means that occupants are being given more authority and autonomy in making decisions and controlling various aspects of the facility. This could include controlling the temperature, lighting, security systems, and other features within the facility. By giving occupants more control, it allows them to customize their environment to their preferences and needs, ultimately enhancing their comfort and satisfaction.

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90. Confidentiality of site assessments and other environmental reports is assured under all of the following doctrines except?

Explanation

Confidentiality of site assessments and other environmental reports is assured under the attorney-client privilege, work product doctrine, and self-evaluative privilege. However, the Fifth Amendment privilege is not applicable in this context. The Fifth Amendment protects individuals from self-incrimination in criminal cases, and it does not pertain to the confidentiality of environmental reports.

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91. The mathematical process of dividing NOI by the interest rate price (value) yields?

Explanation

The mathematical process of dividing NOI (Net Operating Income) by the interest rate price (value) yields the capitalization rate. The capitalization rate is a measure used in real estate to estimate the potential return on investment for a property. It is calculated by dividing the NOI by the purchase price or market value of the property. The capitalization rate is often used by investors to compare different properties and determine their profitability.

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92. Which power gives the government the right to take title to property without heirs?

Explanation

Escheat is the power that gives the government the right to take title to property without heirs. Escheat occurs when a person dies without leaving a will or any known heirs, and the property reverts back to the state. This power ensures that unclaimed property does not remain ownerless and can be used for public benefit or redistributed.

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93. The ceiling system that features and flush appearance and good sound transmission control is:

Explanation

A concealed grid ceiling system is designed to have a flush appearance, meaning that the grid is hidden from view, giving the ceiling a seamless and clean look. This type of ceiling also provides good sound transmission control, meaning that it helps to reduce noise and echoes in a space.

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94. The most common form of determining the chain of title to a property is through the:

Explanation

The correct answer is Abstract of title. An abstract of title is a document that provides a summary of the history of ownership and transfers of a property. It includes information such as deeds, mortgages, liens, and other legal documents that affect the property. By reviewing an abstract of title, one can determine the chain of title, which is the sequence of ownership from the original owner to the current owner. This document is commonly used in real estate transactions to ensure that the property has a clear and marketable title.

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95. Design development documentation should be coordinated with:

Explanation

Design development documentation should be coordinated with building constraints in order to ensure that the design meets all the necessary regulations, codes, and restrictions imposed by the local authorities or governing bodies. Building constraints can include factors such as zoning regulations, building codes, fire safety requirements, and accessibility standards. By coordinating with building constraints, the design development documentation can be modified and adjusted accordingly to ensure compliance and avoid any potential issues or delays during the construction process.

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96. In a multi-floor multi-tenant office building, a private stairwell built between two floors occupied by one tenant is:

Explanation

The private stairwell built between two floors occupied by one tenant is considered part of the tenant's rentable and usable area because it is exclusively used by that tenant and is included in the space that they are renting. It is not part of the building's common area, as it is not shared by multiple tenants.

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97. Evaluating customer services by how timely the service was delivered provides a measurement of:

Explanation

Evaluating customer services based on how timely the service was delivered helps measure the company's responsiveness. Responsiveness refers to the ability of a company to address customer needs and concerns promptly and efficiently. By assessing the timeliness of service delivery, businesses can gauge their ability to meet customer expectations and provide satisfactory solutions in a timely manner. This measurement is crucial in evaluating the overall quality of customer service and identifying areas for improvement.

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98. Facility preprogramming tasks include all of the following EXCEPT:

Explanation

Sidenote: There is no such thing as "preprogramming", only "programming"

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99. Which of the following are considered best practices in the delivery of HVAC services (choose three):

Explanation

Performing preventative maintenance on all equipment is considered a best practice in the delivery of HVAC services because it helps to ensure that the equipment is functioning properly and efficiently, reducing the risk of breakdowns and costly repairs. Providing a trained staff to operate the HVAC system is also important as it ensures that the system is being operated correctly and can help to identify and address any issues that may arise. Continuous monitoring of air quality is crucial in HVAC services as it allows for early detection of any air quality issues and enables prompt action to be taken to maintain a healthy and comfortable environment.

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100. Building codes promote general safety by:

Explanation

Building codes promote general safety by regulating the design and construction of the building's components. This means that the codes set standards and guidelines for how buildings should be designed and constructed in order to ensure their safety. By doing so, building codes help to prevent potential hazards and ensure that buildings are structurally sound. This includes regulations for materials used, structural integrity, fire safety measures, electrical systems, plumbing, and more. By enforcing these regulations, building codes help to protect the occupants of the building as well as the surrounding community.

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101. Which of the following types of plans create a gap analysis for an entire portfolio of facilities?

Explanation

A strategic facility plan is a long-term plan that outlines the goals and objectives for a portfolio of facilities. It takes into consideration the overall business strategy and identifies the current state of the facilities and the desired future state. By conducting a gap analysis, the plan identifies the gaps between the current and desired states, allowing for the development of strategies and actions to bridge those gaps. Therefore, a strategic facility plan is the type of plan that creates a gap analysis for an entire portfolio of facilities.

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102. What is the single most cause of accidents and injuries to employees?

Explanation

Lack of concentration can be considered the single most cause of accidents and injuries to employees because when employees are not fully focused on their tasks, they are more likely to make mistakes or overlook potential hazards. This lack of focus can lead to accidents and injuries in the workplace. It is important for employees to be alert and attentive to their surroundings to ensure their own safety and the safety of others.

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103. Which of the following would be a good example of virtualization?

Explanation



Purchasing an automated system SaaS (Software as a Service) would be a good example of virtualization. Virtualization in this context refers to the use of virtualized resources, where software and services are provided over the internet, rather than being physically installed or implemented on local hardware. SaaS allows users to access and use software applications without having to manage or maintain the underlying infrastructure.
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104. All of the following statements accurately characterize sunk costs EXCEPT:

Explanation

Sunk costs are costs that have already been incurred and cannot be recovered. They are not affected by future decisions or alternative choices. Therefore, they cannot be eliminated by eliminating an activity. Once a cost is considered sunk, it should be ignored in decision making because it cannot impact future profit levels. The other statements accurately characterize sunk costs.

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105. The integration of comprehensive automated systems into FM processes has several benefits. Select the best benefits (choose two):

Explanation

The integration of comprehensive automated systems into FM processes can provide better data for budgeting and estimating purposes. This is because automated systems can collect and analyze data more efficiently and accurately, allowing facility managers to make more informed decisions regarding budget allocation and cost estimation. Additionally, automated systems can help overcome the issues of being a support function by streamlining and optimizing FM processes, making them more efficient and effective. This can enhance the overall value and contribution of FM to the organization.

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106. In commercial construction, an interior wall constructed with metal studs is:

Explanation

An interior wall constructed with metal studs is always non-load bearing because metal studs are not as strong as other materials like concrete or wood. Load-bearing walls are typically constructed using more robust materials to support the weight of the structure above them. Metal studs are commonly used for non-load bearing walls because they are lightweight and easy to install, making them suitable for dividing spaces or creating partitions within a building.

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107. What are the things you would look for to indicate whether the drop ceiling is part of a fire rated system (choose two):

Explanation

To determine if the drop ceiling is part of a fire rated system, two things to look for are a heavy gauge steel grid and a lack of fire proofing above the drop ceiling. A heavy gauge steel grid suggests that the ceiling is designed to withstand fire and provide structural support. Additionally, if there is no fire proofing material above the drop ceiling, it indicates that the ceiling itself is intended to provide fire resistance. Therefore, both these factors together suggest that the drop ceiling is part of a fire rated system.

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108. Building codes that address health and safety aspects of a facility such as interior requirements and structured design criteria include all of the following except:

Explanation

The Life Safety Code is not a building code that addresses the health and safety aspects of a facility. It is a set of rules and regulations that specifically focuses on fire safety and prevention. It provides requirements for the design, construction, operation, and maintenance of buildings to ensure the safety of occupants in case of fire emergencies. While the BOAC National Building Code, the Standard Building Code, and the Uniform Building Code all address health and safety aspects of a facility, the Life Safety Code is specifically dedicated to fire safety.

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109. Consumer price index statistics are published by:

Explanation

The Bureau of Labor Statistics is responsible for publishing consumer price index statistics. They collect data on the prices of various goods and services and calculate the changes in the cost of living over time. This information is important for policymakers, economists, and the general public to understand inflation and make informed decisions regarding wages, benefits, and economic policies. The Federal Reserve Bank is responsible for monetary policy and regulating banks, while the Bureau of Consumer Affairs focuses on consumer protection. IFMA, on the other hand, is not involved in publishing consumer price index statistics.

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110. In developing a sound strategic plan for building technology into the FM work procedures of an organization, there are many factors that must be taken into consideration.  Of the four factors listed below, which area must be dealt with first to assure successful implementation:

Explanation

The completion of a comprehensive needs analysis that clearly demonstrates the advantages of automation for the organization must be dealt with first to assure successful implementation. This is because understanding the specific needs and benefits of automation for the organization is crucial in developing a strategic plan. By conducting a comprehensive needs analysis, the organization can identify the areas where automation will bring the most value and align it with their overall goals and objectives. This analysis will provide the necessary information to make informed decisions and prioritize resources effectively for a successful implementation.

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111. A run chart is a line graph in which the vertical axis represents the _______ and the horizontal axis represents the ________.

Explanation

A run chart is a line graph that displays the measurement on the vertical axis and the time scale on the horizontal axis. It is used to track and analyze data over time, allowing for the identification of trends, patterns, and variations in the measurements. The correct answer, "measurement, time scale," accurately describes the vertical and horizontal axes in a run chart.

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112. While implementing automation operations, the most important management initiative should be:

Explanation

The most important management initiative while implementing automation operations should be selling and training staff. This is because automation requires a shift in the way tasks are performed, and employees need to understand the benefits and purpose of automation. Selling the idea to staff helps to gain their buy-in and support, while training ensures that they have the necessary skills to effectively use and adapt to the automation system. By focusing on selling and training staff, the organization can ensure a smooth transition and maximize the benefits of automation.

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113. What is the appreciation period for a commercial non-residential property?

Explanation

The appreciation period for a commercial non-residential property refers to the length of time it takes for the property's value to increase. In this case, the correct answer is 39 years, indicating that it takes approximately 39 years for the property's value to appreciate. This suggests that commercial non-residential properties tend to have a slower rate of appreciation compared to other types of properties.

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114. From a management standpoint, automated work order call centers are most important because:

Explanation

Automated work order call centers are most important from a management standpoint because they allow for the documentation of workload from planning budget. By automating the process of receiving and handling work orders, the call center can efficiently track and record the volume of work being requested, which helps in planning and budgeting for resources. This documentation provides valuable insights into the workload and allows management to allocate resources effectively.

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115. What documentation is required to transfer a building to the company balance sheet?

Explanation

To transfer a building to the company balance sheet, actual invoices and other value-related information are required. This documentation provides evidence of the costs incurred in acquiring or constructing the building and helps determine its value for accounting purposes. It includes invoices from suppliers, contractors, and other parties involved in the building's purchase or construction, as well as any additional value-related information such as appraisal reports or market valuations. This documentation ensures that the building's cost is accurately recorded on the company's balance sheet.

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116. For management, risk can be distinguished  from uncertainty by the:

Explanation

Risk can be distinguished from uncertainty by the estimation of probabilities. Risk refers to situations where the probability of different outcomes can be estimated or calculated, allowing for informed decision-making based on the likelihood of each outcome. Uncertainty, on the other hand, refers to situations where the probabilities of different outcomes cannot be estimated or calculated, making decision-making more difficult and less predictable. Therefore, the ability to estimate probabilities is a key factor in differentiating risk from uncertainty in management.

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117. What is the term used to describe the area of a building that measures to the inside finished surface of the permanent outer walls, excluding any major vertical penetrations of the floor?

Explanation

Rentable area refers to the total area of a building that can be rented out to tenants. It includes the interior space of the permanent outer walls, but excludes any major vertical penetrations of the floor, such as stairwells or elevator shafts. This term is commonly used in real estate and leasing agreements to determine the amount of space that can be leased to tenants.

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118. Facility management decides to outsource administrative services.  Which of the following potential advantages is the organization most likely to realize?

Explanation

By outsourcing administrative services, the organization is most likely to realize a more technically competent level of service. This is because the vendor specializing in administrative services will have expertise and experience in providing these services efficiently and effectively. They are likely to have a dedicated team with the necessary skills and knowledge to handle the organization's administrative tasks, resulting in a higher level of service quality. This can lead to improved efficiency, accuracy, and overall effectiveness in the organization's administrative functions.

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119. To be legally enforceable, a contract to purchase real estate must include all of the following, except:

Explanation

A contract to purchase real estate must include all of the following to be legally enforceable, except for the requirement to be in writing. While it is generally recommended to have contracts in writing for clarity and evidence purposes, verbal contracts can also be legally binding in some cases. However, the other three requirements mentioned - including consideration (exchange of something of value), insurance program (if applicable), and signatures (indicating agreement and intention to be bound) - are essential elements that must be present in a contract to purchase real estate.

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120. Usable area equals rentable area minus which of the following (choose 3)

Explanation

The usable area of a space refers to the area that can be utilized by occupants for their intended activities. In order to calculate the usable area, certain areas need to be subtracted from the rentable area. The building core, primary circulation, and service areas are three components that are deducted from the rentable area to determine the usable area. The building core includes essential elements such as elevators, stairwells, and mechanical rooms. Primary circulation refers to corridors and hallways that provide access to different areas within the building. Service areas encompass spaces dedicated to utilities, storage, and other support functions.

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121. A post occupancy evaluation process that is carried out in one to two days and pinpoints the success and failures of a buildings performance is the:

Explanation

Indicative POE is a post occupancy evaluation process that is conducted in a short period of time, typically one to two days, to identify the successes and failures of a building's performance. This evaluation aims to provide an indication of how well the building is performing and to identify any areas that may require improvement. It is a quick and efficient way to gather feedback and assess the overall performance of a building.

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122. Which factor is taken into account when specifying facility performance?

Explanation

When specifying facility performance, the factor that is taken into account is the first cost. This refers to the initial cost or investment required to design, construct, and install a facility. It includes expenses such as land acquisition, construction materials, labor, and equipment. Considering the first cost is important as it helps determine the feasibility and affordability of a facility project. It allows decision-makers to evaluate the financial implications and potential return on investment of different options before proceeding with the construction or renovation of a facility.

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123. Which of the following statements concerning process wastewater is true?

Explanation

Toxic pollutants may be discharged to a municipal system if adequately used. This means that if toxic pollutants are used in a process but are properly managed and controlled, they can be discharged into a municipal wastewater system without violating regulations. However, it is important to note that the term "adequately used" implies that there are specific guidelines and procedures that must be followed to ensure the safe and responsible handling of toxic pollutants.

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124. The integration of comprehensive automated systems into FM systems that have several benefits: Select the best benefits (choose two)

Explanation

The integration of comprehensive automated systems into FM systems provides better data for budgeting and estimating purposes. This means that the automated systems can collect and analyze data more efficiently, allowing for more accurate budgeting and estimating of costs. Additionally, the integration can help overcome the issue of FM being seen as a support function. By automating processes and improving efficiency, FM can demonstrate its value and importance within an organization.

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125. You are currently evaluating three different roofing systems for your facility.
  • Roof system A costs $100,000 and has a service life of 12 years
  • Roof system B costs $125,000 and has a service life of 15 years
  • Roof system C costs $90,000 and has a service life of 10 years
Using Life Cycle Cost techniques, which of the following would apply (choose three): 

Explanation

Roof system C has a higher life cycle cost because even though it has a lower initial cost, its shorter service life means that it will need to be replaced more frequently, resulting in higher overall costs. Roof system A and B will have the same life cycle cost because even though system B has a higher initial cost, its longer service life offsets the higher cost. Both systems A and B have residual value, meaning that they can be sold or reused at the end of their service life, further reducing the overall life cycle cost.

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126. Multiple real estate ownership among related parties are termed:

Explanation

Multiple real estate ownership among related parties is termed as tenancies. In this type of ownership, two or more individuals or entities hold joint ownership of a property. Each owner has a specific share or interest in the property, and they may have different rights and responsibilities. Tenancies can be created through various legal arrangements such as tenancy in common or joint tenancy.

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127. The EPA National Emission Standard for Hazardous Air Pollutants primary govern the asbestos activities of:

Explanation

The EPA National Emission Standard for Hazardous Air Pollutants primarily governs the asbestos activities of abatement. Abatement refers to the process of removing or reducing the presence of asbestos in a building or structure. This can involve encapsulating or enclosing asbestos-containing materials, or completely removing them. The EPA has specific regulations and guidelines in place to ensure that abatement activities are carried out safely and effectively, in order to protect the health and safety of workers and the public.

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128. In a gross lease, the tenant is responsible for:

Explanation

Gross or fully serviced leases cover all operating costs, that is, the tenant does not bear any of the direct responsibility for operating costs but pays a single rental payment.

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129. What is generally not covered in a Cost Plus (GMP) construction contract?

Explanation

A Cost Plus (GMP) construction contract typically covers the cost of materials, labor, and overhead, plus a predetermined fee or percentage for the contractor. However, changes in the scope of the work refer to any modifications or additions to the original project plan. These changes may require additional resources, time, and expenses, which are usually not covered in a Cost Plus (GMP) contract. Therefore, it is understandable that changes in the scope of the work are generally not included in such contracts.

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130. What provisions of a disaster plan are most important? (Choose three)

Explanation

The most important provisions of a disaster plan are emergency internal communication procedures, procedures to minimize business loss, and procedures to minimize harm and injury of staff and building occupants. Emergency internal communication procedures ensure that information can be effectively communicated within the organization during a disaster, allowing for coordinated response and decision-making. Procedures to minimize business loss help to mitigate the financial impact of a disaster, such as through data backup and recovery plans. Procedures to minimize harm and injury of staff and building occupants prioritize the safety and well-being of individuals during a disaster, including evacuation plans and emergency medical procedures.

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131. All of the following are components of efficient HVAC services except:

Explanation

Efficient HVAC services require maintaining all devices of the HVAC system, providing a trained staff to operate the system, and initiating a new staffing program. However, establishing a complaint tracking program is not a component of efficient HVAC services. While it is important to address and resolve any complaints or issues that arise, a complaint tracking program is not directly related to the efficiency of the HVAC system itself. It is more focused on customer satisfaction and service quality.

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132. In construction project management, which of the following represents the correct order of project phasing?

Explanation

The correct order of project phasing in construction project management is as follows: Program schematics, design development, construction, turn over. This order ensures that the project starts with program schematics, which involves creating a high-level plan and identifying project requirements. Then, design development takes place, where detailed designs are created based on the program schematics. After that, construction begins, where the actual construction work takes place. Finally, turn over occurs, which involves handing over the completed project to the client or end user.

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133. You have decided to implement new facility management technology (CMMS/CAFM) at your facility.  The next step is to justify the need for automation to senior management.  What are the three key benefits of the implementation?

Explanation

The implementation of new facility management technology (CMMS/CAFM) can bring three key benefits. Firstly, it enhances the productivity of the workforce by streamlining processes and automating repetitive tasks, allowing employees to focus on more strategic and value-added activities. Secondly, it reduces maintenance failures by providing real-time monitoring and preventive maintenance scheduling, minimizing equipment breakdowns and downtime. Lastly, it improves budget projections by providing accurate data on maintenance costs, allowing for better planning and allocation of resources. Additionally, it indirectly reduces personnel costs and minimizes training requirements by optimizing the efficiency of the workforce.

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134. The type of lease commonly used for unique single-tenant buildings is the:

Explanation

A triple net lease is commonly used for unique single-tenant buildings. In a triple net lease, the tenant is responsible for paying the base rent plus all operating expenses, including property taxes, insurance, and maintenance costs. This type of lease transfers the majority of the financial burden and responsibilities to the tenant, making it ideal for single-tenant buildings where the tenant has control over the entire property.

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135. In the facility planning process, strategic planning decisions can occur:

Explanation

Strategic planning decisions in the facility planning process can occur at any time, including the last quarter. This means that these decisions are not limited to a specific time frame and can be made whenever necessary. The last quarter may be a particularly crucial time for making strategic decisions as it allows for a comprehensive review of the year's performance and planning for the upcoming year. It also provides an opportunity to consider any changes or adjustments that need to be made before the end of the year.

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136. What information is most important in a charge back system?  (Choose two)

Explanation

In a chargeback system, the most important information is the one needed to explain charges. This is crucial in order to understand why a chargeback is being requested and to determine its validity. Additionally, information that shows financial responsibility is also important as it helps in assessing the credibility and reliability of the party involved in the chargeback process. This information can include financial records, payment history, and evidence of financial transactions.

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137. What is the most important function for project management success?

Explanation

A cohesive team is the most important function for project management success because it ensures that team members work well together, collaborate effectively, and communicate efficiently. A cohesive team fosters a positive work environment, enhances productivity, and promotes synergy among team members. When team members are united, they can overcome challenges, make informed decisions, and achieve project goals more effectively.

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138. An application of systems analysis used for comparing alternative capital expenditures that are expected to produce benefits over a period of time greater than one year is called:

Explanation

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139. How can the value of an income-generating building be determined?

Explanation

To determine the value of an income-generating building, one can multiply the gross income by the rate of return. This is because the rate of return represents the percentage return on investment that an investor expects to receive. By multiplying this rate with the gross income, it provides an estimate of the building's value based on the expected return.

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140. Which of the following are good negotiating strategies?  (Choose three)

Explanation

The given answer is correct because it identifies three good negotiating strategies. "Never assume the money is the bottom line" suggests that negotiators should not solely focus on monetary gains and consider other factors that may be important to the other party. "Power is the single most important element" highlights the significance of understanding power dynamics and leveraging it effectively in negotiations. "Time is critical in negotiating" emphasizes the importance of timeliness and the potential impact it can have on negotiations. These strategies can help negotiators achieve favorable outcomes.

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141. Which of the following affect the degree of formality of a meeting (choose three(:

Explanation

Positions of attendees refers to the title and seniority of a person at the company-- not where they are seated.

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142. Which of the following items would NOT be part of the general conditions clauses in a construction contact?

Explanation

The terms of progress payments would not be part of the general conditions clauses in a construction contract. General conditions clauses typically include provisions that are applicable to the entire project, such as the scope of work, project schedule, insurance requirements, and dispute resolution mechanisms. Progress payments, on the other hand, are specific to the financial aspect of the contract and are typically addressed in the payment terms section or a separate payment schedule.

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143. The research and development team is moving to a newly-leased facility due to their rapid growth and expansion of responsibilities.  Their move will be made quickly.  What two things can you do to ensure that you meet their facility service needs at the new site?

Explanation

To ensure that you meet the facility service needs of the research and development team at the new site, you should talk to key administrative assistants in the research department. These assistants have direct knowledge and understanding of the team's requirements and can provide valuable insights on the specific services needed. Additionally, assessing which facility services the research team uses the most will help prioritize and allocate resources effectively, ensuring that the most essential services are provided promptly.

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144. Building operating expenses are expenses incident to occupying a building and grounds.  Which of the following are not considered operating expenses (choose three):

Explanation

Repair, improvement, and maintenance are not considered operating expenses because they are expenses incurred to fix or enhance the building and its components, rather than expenses directly related to occupying the building and grounds. Operating expenses typically include costs such as cleaning, utilities, insurance, consumable supplies, and other day-to-day expenses necessary for the functioning and maintenance of the building.

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145. What is the term used to describe the area of the building that measures to the inside surface of the exterior building walls to the finished surface of walls surrounding major vertical penetrations and building core and services spaces, and to the center partitions separating assignable area from secondary circulation space?

Explanation

The term used to describe the area of the building that measures to the inside surface of the exterior building walls to the finished surface of walls surrounding major vertical penetrations and building core and services spaces, and to the center partitions separating assignable area from secondary circulation space is "Usable area". This refers to the space within the building that can be utilized for various purposes, excluding any non-usable areas such as walls surrounding major vertical penetrations and circulation spaces.

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146. Many facility management technologies fail to meet the needs of the users.  Often these failures are related to the creation and maintenance of data in the systems.  What are the most important data capture and entry factors?  (Choose three)

Explanation

The most important data capture and entry factors are consistency of data capture, use of standard data nomenclature, and case sensitivity. Consistency of data capture ensures that data is entered in a uniform and standardized manner, reducing errors and inconsistencies. The use of standard data nomenclature ensures that data is labeled and categorized consistently, making it easier to search and analyze. Case sensitivity refers to the distinction between uppercase and lowercase letters, which can affect the accuracy and integrity of data. By considering these factors, facility management technologies can improve data quality and better meet the needs of users.

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147. Variable expenses include all of the following except:

Explanation

Variable expenses are costs that fluctuate with the level of production or sales. They are directly related to the volume of business activity and can be easily adjusted or eliminated. Management and administration expenses, cleaning expenses, and depreciation expenses are all examples of variable expenses because they can vary based on the level of business activity. However, utilities expenses are typically considered fixed expenses because they are necessary for the operation of the business regardless of the level of activity. Therefore, the correct answer is utilities.

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148. What is the term used to describe the area of a building that measures to the inside surface of the exterior building walls to the finished surface of walls surrounding major vertical penetrations and building core and service spaces, and to the center of partitions separating assignable area of from secondary circulation space?

Explanation

Assignable area is the usable area minus the secondary circulation space.

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The type of lease commonly used for unique single-tenant buildings is...
In the facility planning process, strategic planning decisions can...
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What is the most important function for project management success?
An application of systems analysis used for comparing alternative...
How can the value of an income-generating building be determined?
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Which of the following affect the degree of formality of a meeting...
Which of the following items would NOT be part of the general...
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Building operating expenses are expenses incident to occupying a...
What is the term used to describe the area of the building that...
Many facility management technologies fail to meet the needs of the...
Variable expenses include all of the following except:
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