Business Process Analysis Quiz Questions

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  • 1/148 Questions

    Your company requires new leased office space of 10,000 square feet in the next six months. You determine that using a commercial real estate broker would expedite the site selection.  When reviewing candidates, what is the most important factor?

    • That the broker be employed by the largest commercial real estate firm in the city where your lease requirement is located
    • That the broker also be the listing agent and represent a large number of landlords buildings in the local real estate market
    • That the broker always have a long list of references from Fortune 500 companies which he or she has represented in the past
    • That the broker work with you in a consistent partnership while provided experienced market knowledge and a good understanding of how commercial office leases function for both landlords and tenants.
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About This Quiz

A compilation of all the quiz questions as gathered by Chris Gilman; leader of the IFMA study group
Good luck with the exam!

Business Process Analysis Quiz Questions - Quiz

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  • 2. 

    An example of a corporate objective for a facility project would be:

    • Arranging adjacencies that support the flow of paper-based transactions

    • Providing technology that grants access to multiple outside databases

    • Developing an environment that attracts highly qualified employees

    • Locating information centers directly adjacent to user work groups

    Correct Answer
    A. Developing an environment that attracts highly qualified employees
    Explanation
    Developing an environment that attracts highly qualified employees is a corporate objective for a facility project because it focuses on creating a workplace that is appealing to talented individuals. By creating an environment that attracts highly qualified employees, the company can ensure that it has a skilled and competent workforce. This objective also suggests that the facility project may involve aspects such as creating a comfortable and modern workspace, offering competitive salaries and benefits, and providing opportunities for career growth and development.

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  • 3. 

    The point where total income and total expenses equal each other is the:

    • Yield equity equalization point

    • Leverage

    • Break-even point

    • 32% of total operating expense

    Correct Answer
    A. Break-even point
    Explanation
    The break-even point is the point at which total income and total expenses are equal. It is the level of sales or revenue needed to cover all costs and result in neither profit nor loss. At this point, the business is able to cover its fixed costs and start generating profit once sales exceed the break-even level. The break-even point is an important concept for businesses to understand as it helps them determine their pricing, sales targets, and overall financial viability.

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  • 4. 

    A method of evaluating proposed capital improvements that sums the installation, energy, maintenance, and replacement salvage costs is called:

    • Net life benefit or savings

    • Life Cycle costs analysis

    • Internal rate of return

    • Savings-to-investment ratio

    Correct Answer
    A. Life Cycle costs analysis
    Explanation
    Life Cycle costs analysis is a method of evaluating proposed capital improvements by considering all costs associated with the project over its entire lifespan. This includes the installation costs, energy costs, maintenance costs, and the salvage value of any replaced equipment. By summing up all these costs, organizations can determine the total cost of ownership and make informed decisions about whether the proposed improvement is financially viable in the long run. This analysis helps in identifying the most cost-effective option and ensures that the investment brings maximum benefit or savings over its entire life cycle.

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  • 5. 

    Any measure that helps a facility manager understand service operations might be a metric.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement suggests that any measure that provides insight into service operations can be considered a metric. This means that any data or information that helps a facility manager understand how well their facility is functioning in terms of service delivery can be classified as a metric. This could include data on customer satisfaction, response times, maintenance costs, or any other relevant performance indicators. Therefore, the statement is true.

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  • 6. 

    What do you call the area of a load-bearing surfaces located above or below occupied building floor that are not available for general occupancy due to inadequate clear headroom, but may contain building mechanical or electrical systems predominately serving adjacent floors or provide access to a such systems?

    • Excluded area

    • Service area

    • Interstitial area

    • Core area

    Correct Answer
    A. Interstitial area
    Explanation
    The correct answer is "Interstitial area". This term refers to the area of load-bearing surfaces that are not available for general occupancy due to inadequate clear headroom. It may contain building mechanical or electrical systems that primarily serve adjacent floors or provide access to such systems.

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  • 7. 

    The documentation of current space conditions after major construction is called?

    • Test fit

    • As-built drawings

    • Interior design drawings

    • Space programming

    Correct Answer
    A. As-built drawings
    Explanation
    As-built drawings are the documentation of the current space conditions after major construction. These drawings are created to show the exact specifications and dimensions of the space as it has been built, including any modifications or changes made during the construction process. They are important for future reference and can be used for maintenance, renovations, or any other modifications that may be required in the future.

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  • 8. 

    Leading indicators are predictive and lagging indicators are about results

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Leading indicators are measures or signals that can help predict future events or trends. They are used to anticipate changes or developments in a particular area. On the other hand, lagging indicators are retrospective and focus on past performance or results. They provide information about what has already happened. Therefore, the statement that leading indicators are predictive and lagging indicators are about results is accurate.

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  • 9. 

    When calculating a floor's rentable area, you must first subtract the area calculations for which of the following(choose three):

    • Stairwells

    • Restrooms

    • Elevator shafts

    • Mechanical shafts

    Correct Answer(s)
    A. Stairwells
    A. Elevator shafts
    A. Mechanical shafts
    Explanation
    When calculating a floor's rentable area, stairwells, elevator shafts, and mechanical shafts need to be subtracted from the overall area. This is because these spaces are not typically included in the rentable area as they are necessary for the functioning of the building and are not usable or leasable spaces. Therefore, to determine the actual rentable area, these areas are excluded from the calculations.

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  • 10. 

    What do you call the prolonged and continuous increase of average price levels?

    • Projection analysis

    • Inflation

    • Future value

    • Value escalation

    Correct Answer
    A. Inflation
    Explanation
    Inflation refers to the prolonged and continuous increase of average price levels. It is a term used to describe the general rise in prices of goods and services over a period of time. Inflation can erode the purchasing power of money, as it reduces the value of each unit of currency. It is measured using various indices, such as the Consumer Price Index (CPI) or the Producer Price Index (PPI). Inflation is an important economic concept that affects various aspects of an economy, including wages, interest rates, and investment decisions.

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  • 11. 

    Charging an interest rate higher than allow by law is called?

    • Good business practice

    • A breach in ethics

    • Usury

    • Jail time

    Correct Answer
    A. Usury
    Explanation
    Usury refers to the practice of charging an interest rate higher than what is legally allowed. It is considered unethical and exploitative as it takes advantage of borrowers by imposing excessive interest rates. This practice is often regulated by laws to protect consumers from being subjected to unfair and predatory lending practices. Therefore, the correct answer is Usury.

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  • 12. 

    A professional promise to society to monitor its members in areas not expressly covered by law us expressed through a(n):

    • Professional ethical oath

    • Peer professional covenant

    • Professional code of ethics

    • Ethical standards

    Correct Answer
    A. Professional code of ethics
    Explanation
    A professional code of ethics is a set of guidelines and principles that professionals in a specific field are expected to follow. It serves as a promise to society that professionals will conduct themselves in an ethical manner and adhere to certain standards of behavior. While laws may not explicitly cover every aspect of a profession, a code of ethics fills in the gaps and provides guidance on how professionals should act in situations where there may be ambiguity or uncertainty. Therefore, a professional code of ethics is the best expression of a professional promise to society to monitor its members in areas not expressly covered by law.

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  • 13. 

    When a facility manager considers outsourcing maintenance functions, the cost of using outside vendors for repair and maintenance of equipment should be:

    • Equal to using in-house personnel

    • Not related to in-house personnel

    • Higher than using in-house personnel

    • Lower than using in-house personnel

    Correct Answer
    A. Lower than using in-house personnel
    Explanation
    When a facility manager considers outsourcing maintenance functions, the cost of using outside vendors for repair and maintenance of equipment should be lower than using in-house personnel. This is because outsourcing typically allows for cost savings in terms of labor, equipment, and overhead expenses. By hiring external vendors, the facility manager can avoid the costs associated with hiring and training in-house personnel, as well as the expenses of maintaining equipment and facilities. Additionally, outsourcing can provide access to specialized expertise and resources that may not be available in-house, further reducing costs and improving efficiency.

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  • 14. 

    Which of the following space planning techniques will assist in bringing space/cost ratios into line:

    • Increasing the number of corridors

    • Maximizing the use of fixed walls

    • Using inconsistent work station space modules

    • Consolidating conference rooms and other support spaces

    Correct Answer
    A. Consolidating conference rooms and other support spaces
    Explanation
    Consolidating conference rooms and other support spaces can assist in bringing space/cost ratios into line. By combining multiple conference rooms and support spaces into one larger space, it reduces the overall square footage required, thus optimizing the use of space and reducing costs. This technique allows for efficient utilization of resources and promotes a more streamlined and cost-effective space planning approach.

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  • 15. 

    What do you call the area of load bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom, but that may contain building mechanical or electrical predominately serving adjacent floors or provide access to such systems?

    • Excluded area

    • Service area

    • Interstitial area

    • Core area

    Correct Answer
    A. Interstitial area
    Explanation
    The term "interstitial area" refers to the area of load bearing surfaces located above or below occupied building floors that are not available for general occupancy due to inadequate clear headroom. These areas may contain building mechanical or electrical systems that predominantly serve adjacent floors or provide access to such systems.

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  • 16. 

    You must reduce a level of service for a task performed by your housekeeping contractor. What is the best method for determining what services you can reduce?

    • Develop a survey for all site employees regarding the level of service they feel they are receiving and make decision based on results

    • Email all site employees regarding the anticipated change and ask for opinions

    • Leave it up to the contractor to decide which services should be reduced

    • Determine based on own experience and opinions and reduce services during a trial period

    Correct Answer
    A. Develop a survey for all site employees regarding the level of service they feel they are receiving and make decision based on results
    Explanation
    The best method for determining what services can be reduced is to develop a survey for all site employees regarding the level of service they feel they are receiving and make a decision based on the results. This approach allows for gathering feedback from the employees who directly interact with the housekeeping contractor and are most affected by the level of service. By considering their opinions and experiences, the decision-making process becomes more inclusive and ensures that the reduction of services aligns with the needs and expectations of the employees.

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  • 17. 

    All of the following are considered part of the construction contract EXCEPT:

    • Construction drawings

    • Construction specifications

    • Owner contract agreement

    • Certificate of occupancy

    Correct Answer
    A. Certificate of occupancy
    Explanation
    The certificate of occupancy is not considered part of the construction contract. It is a document issued by the local government after the construction is completed and inspected, indicating that the building complies with all applicable codes and regulations. The construction contract typically includes construction drawings, specifications, and the owner contract agreement, which outline the scope of work, materials, and terms of the project. The certificate of occupancy is a separate document that confirms the building's compliance with regulations and allows for occupancy.

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  • 18. 

    Of the following types of flooring what type would you recommend for installation in a commercial kitchen?

    • Commercial grade carpet that is easy to walk on

    • Linoleum which has a luster and never needs to be waxed

    • Non-slip quarry tile

    • Concrete which is easy to sweep and damp mop

    Correct Answer
    A. Non-slip quarry tile
    Explanation
    Non-slip quarry tile would be the recommended type of flooring for installation in a commercial kitchen because it provides a non-slip surface, which is important in an area prone to spills and moisture. This type of tile is designed to prevent accidents and ensure the safety of workers in a high-traffic environment like a commercial kitchen. Additionally, quarry tile is durable and able to withstand heavy foot traffic, as well as the wear and tear of kitchen equipment. Its resistance to stains and moisture makes it easy to clean and maintain, making it an ideal choice for a commercial kitchen setting.

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  • 19. 

    The most common means of exposure to hazardous chemicals is through:

    • Absorption

    • Injection

    • Ingestion

    • Inhalation

    Correct Answer
    A. Inhalation
    Explanation
    Inhalation is the most common means of exposure to hazardous chemicals. When chemicals are inhaled, they enter the respiratory system and can be absorbed into the bloodstream. This can occur through breathing in vapors, gases, or particles that are released into the air. Inhalation exposure can happen in various settings, such as workplaces where chemicals are used, outdoor environments with pollutants, or even in homes with poor ventilation. It is important to take necessary precautions, such as wearing appropriate respiratory protection, to minimize the risk of inhalation exposure to hazardous chemicals.

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  • 20. 

    Which of the following is a benchmark for rental property?

    • Consumer Price Index

    • Expense Pass Through

    • Merchants' Association

    • Advertising fund

    Correct Answer
    A. Consumer Price Index
    Explanation
    The Consumer Price Index is a benchmark for rental property because it measures the average change over time in the prices paid by urban consumers for a market basket of consumer goods and services. This index includes housing costs, such as rent, and is used to track inflation and adjust rental prices accordingly. By using the Consumer Price Index as a benchmark, landlords and property owners can ensure that rental prices are in line with the overall cost of living and market trends.

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  • 21. 

    Good facility planning makes a significant contribution to the corporate:

    • Bottom line

    • Environment

    • Standards

    • Community

    Correct Answer
    A. Bottom line
    Explanation
    Good facility planning plays a crucial role in improving the bottom line of a corporate organization. By efficiently organizing and optimizing the physical space, resources, and processes, facility planning helps in reducing costs, increasing productivity, and maximizing profitability. It ensures that the company's resources are utilized effectively, leading to improved financial performance and increased revenue generation. Therefore, good facility planning directly impacts the bottom line of a corporate organization.

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  • 22. 

    The communication process involves encoding an intended meaning into a message and the receiving and decoding of the message into perceived meaning?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the communication process does involve encoding a message with intended meaning and then transmitting it to the receiver. The receiver then decodes the message, interpreting it based on their own perception and understanding. This process of encoding and decoding is essential for effective communication to occur between individuals or groups.

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  • 23. 

    The steps of identifying, ordering, receiving, storing, and expending are part of:

    • Cost estimating

    • Scheduling

    • Work control

    • Inventory control

    Correct Answer
    A. Inventory control
    Explanation
    The steps of identifying, ordering, receiving, storing, and expending are all related to the management and control of inventory. Inventory control involves monitoring and tracking the movement of goods, ensuring that the right items are available in the right quantities, and minimizing stockouts and overstock situations. By following these steps, organizations can effectively manage their inventory levels, reduce costs, and optimize their supply chain operations.

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  • 24. 

    Stacking and blocking of a facility can be done more efficiently and effectively in a CAD environment.  Stacking and blocking refers to:

    • Lining up space assignments of specific organizations within the configuration of existing or new buildings

    • Development of HVAC zones in a reconfiguration

    • Assignment of space standards to the staffing in specific offices

    • Planning process to determine long term space needs

    Correct Answer
    A. Lining up space assignments of specific organizations within the configuration of existing or new buildings
    Explanation
    Stacking and blocking refers to the process of lining up space assignments of specific organizations within the configuration of existing or new buildings. This can be done more efficiently and effectively in a CAD environment, as it allows for precise measurements and visualization of the space. Using CAD software, architects and designers can easily arrange and adjust the space assignments, ensuring that each organization's needs are met and the overall layout is optimized. This helps in creating functional and well-organized spaces that maximize the use of available resources.

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  • 25. 

    What is a written instrument, evidenced by a note or bond, which the borrower give as security for the repayment of a loan?

    • Mortgage

    • Contract

    • Purchase agreement

    • Down payment

    Correct Answer
    A. Mortgage
    Explanation
    A mortgage is a written instrument, evidenced by a note or bond, that the borrower gives as security for the repayment of a loan. It is a legal agreement between the borrower and the lender, where the borrower pledges their property as collateral in exchange for the loan. If the borrower fails to repay the loan, the lender has the right to foreclose on the property and sell it to recover the outstanding debt.

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  • 26. 

    To arrive at a preliminary budget figure, most short term churn projects are budgeted on a:

    • Divisional basis

    • Shoestring basis

    • Linear footage basis

    • Square footage basis

    Correct Answer
    A. Square footage basis
    Explanation
    Short term churn projects, which involve making small changes or modifications to a space, are typically budgeted on a square footage basis. This means that the budget is determined based on the size or area of the space that needs to be worked on. This approach allows for a more accurate estimation of costs as it takes into account the materials, labor, and other resources required per square foot. By budgeting on a square footage basis, project managers can ensure that the allocated funds are sufficient to cover the specific needs of each area being worked on.

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  • 27. 

    The party who has the ultimate responsibility for the management of asbestos in a building is the:

    • Tenant in each space

    • EPA

    • Owner

    • Contracted environmental consultant

    Correct Answer
    A. Owner
    Explanation
    The owner of a building is ultimately responsible for the management of asbestos because they have legal ownership and control over the property. Asbestos management involves identifying and assessing asbestos-containing materials, developing and implementing a management plan, and ensuring compliance with regulations to protect occupants and workers from asbestos exposure. While tenants may have responsibilities for maintaining their own spaces, the overall responsibility lies with the owner to ensure proper management and safety measures are in place. The EPA and contracted environmental consultants may provide guidance and support, but the owner is ultimately accountable.

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  • 28. 

    The 1990 Clean Air Act Amendment directly and specifically target all of the following except:

    • Dry cleaners

    • Office buildings

    • Power plants

    • Factories

    Correct Answer
    A. Office buildings
    Explanation
    The 1990 Clean Air Act Amendment directly and specifically targets dry cleaners, power plants, and factories in order to regulate and reduce their emissions. However, office buildings are not directly targeted by this amendment. This could be because office buildings typically have lower emissions compared to other sources, or because they are regulated under different environmental laws and regulations.

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  • 29. 

    In a multi-tenant office building, a private stairwell built between two floors occupied by one tenant is?

    • Part of the buildings common area

    • Part of the tenants rentable area

    • Part of the tenants useable area

    • Part of the floors common area

    Correct Answer
    A. Part of the tenants rentable area
    Explanation
    A private stairwell built between two floors occupied by one tenant is considered part of the tenant's rentable area because it is exclusively used and accessed by that tenant. It is not part of the building's common area because it is not shared by multiple tenants, and it is not part of the floor's common area because it is specific to one tenant's use.

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  • 30. 

    Your budget has been cut this year. You know services will suffer if your budget is cut again next year.  In the past, you have laid off people to balance the budget.  How should you prepare for next year's budget cuts?

    • Develop a list of budget cuts and inform upper management about them

    • Find equipment or contracted services that could allow a budget without the loss of services

    • Reorganize so a budget can be cut and accept reduction of service level

    • Find ways to give selected responsibilities to other departments in the company

    Correct Answer
    A. Find equipment or contracted services that could allow a budget without the loss of services
    Explanation
    To prepare for next year's budget cuts, the best approach would be to find equipment or contracted services that could help maintain the current level of services without exceeding the budget. This means exploring alternative options and solutions that can provide the necessary services at a lower cost. By doing so, the organization can minimize the impact of the budget cuts on the quality and availability of services, ensuring that they are still able to meet the needs and expectations of their stakeholders.

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  • 31. 

    Relational databases in an automated system are important because?

    • All data items must be sequenced in order

    • Cost considerations are an important element of the system

    • Different data elements should be able to be grouped together for anaylsis

    • Each equipment category must be complete

    Correct Answer
    A. Different data elements should be able to be grouped together for anaylsis
    Explanation
    Relational databases in an automated system are important because they allow different data elements to be grouped together for analysis. This means that related data can be organized and accessed efficiently, enabling users to perform complex queries and generate meaningful insights. By structuring data into tables and establishing relationships between them, relational databases ensure data integrity and consistency. This facilitates data analysis and decision-making processes, ultimately enhancing the overall functionality and effectiveness of the automated system.

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  • 32. 

    What is the greatest pitfall in acquiring property today?

    • Inadvertently accepting environmental contamination liability

    • Not obtaining the clear title to a property

    • Stringent zoning restrictions

    • Tax liability

    Correct Answer
    A. Inadvertently accepting environmental contamination liability
    Explanation
    Property owners may be required to clean up contaminated soil, polluted water or chemical spills. Before making any real estate acquisition, you will want to obtain an environmental impact statement to make sure you are not purchasing a property that poses an environmental threat for which you will be liable.

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  • 33. 

    What is the most important factor to consider in leasing an office building?

    • Cost

    • Location

    • Exterior design

    • Occupancy limits

    Correct Answer
    A. Cost
    Explanation
    The most important factor to consider in leasing an office building is the cost. This is because the cost of leasing the office space will directly impact the company's budget and financial stability. It is crucial to ensure that the cost of leasing the office building is affordable and within the company's financial means. By considering the cost, the company can make a financially sound decision and avoid any potential financial strain in the long run.

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  • 34. 

    A facility manager assigns tasks to direct reports. The direction and flow of communication is:

    • Downward

    • Upward

    • Lateral

    • Network

    Correct Answer
    A. Downward
    Explanation
    In this scenario, the facility manager is assigning tasks to their direct reports, indicating that the communication is flowing from the manager to the employees. This type of communication is known as downward communication, where information, instructions, and tasks are passed down from higher-level management to lower-level employees.

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  • 35. 

    Proposed renovation work in existing building must meet code provisions applicable to:

    • Additions

    • New construction

    • The original construction

    • Similar buildings

    Correct Answer
    A. New construction
    Explanation
    The proposed renovation work in an existing building must meet code provisions applicable to new construction. This means that the renovations must adhere to the current building codes and regulations that are in place for new buildings. These codes ensure that the renovated building meets the necessary safety and structural requirements, regardless of whether it is an addition or a complete new construction. The original construction and similar buildings may have different code provisions that may not be up to date, so it is important to follow the codes for new construction when renovating.

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  • 36. 

    As the facility manager of a company, you have just signed a 10-year, "triple-net" lease on a 40 year old building and moved in.  During the move in, you are informed that all water pipes are wrapped with asbestos insulation.  What is the first thing you should do?

    • Remove all of the asbestos

    • Inform the landlord that this issue was not disclosed

    • Remove the asbestos as required while making modifications

    • Notify the local officials of the hazard

    Correct Answer
    A. Notify the local officials of the hazard
    Explanation
    The first thing you should do as the facility manager is to notify the local officials of the hazard. Asbestos is a hazardous material that can cause serious health issues, and it is important to inform the appropriate authorities so that they can take necessary actions to ensure the safety of the occupants and the surrounding environment. Removing the asbestos should be done as required while making modifications, but notifying the local officials is the immediate and necessary step to address the hazard.

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  • 37. 

    Which of the following BEST describes a potential barrier to effective communication?

    • Providing direct and specific feedback

    • Controlling information flow to curb information overload

    • Meeting in a room with poor lighting and uncomfortable seating

    • Communicating with community stakeholders through social media

    Correct Answer
    A. Meeting in a room with poor lighting and uncomfortable seating
    Explanation
    Meeting in a room with poor lighting and uncomfortable seating can be a potential barrier to effective communication because it can create physical discomfort and distractions for the participants. Poor lighting can make it difficult to see facial expressions and nonverbal cues, while uncomfortable seating can cause discomfort and restlessness, leading to decreased focus and engagement. These factors can hinder effective communication by reducing the ability to understand and interpret messages accurately, leading to misunderstandings and miscommunication.

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  • 38. 

    In order to minimize user downtime, the facility manager should be prepared to take all of the following actions EXCEPT:

    • Mobilize the move coordination

    • Provide instantaneous feedback

    • Manage initial occupancy problems

    • Refer problems to senior management

    Correct Answer
    A. Refer problems to senior management
    Explanation
    The facility manager should be prepared to take all of the listed actions except referring problems to senior management. Referring problems to senior management would not be an effective way to minimize user downtime as it would cause delays in addressing and resolving the issues. Instead, the facility manager should mobilize the move coordination, provide instantaneous feedback, and manage initial occupancy problems to ensure smooth operations and minimize user downtime.

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  • 39. 

    You are responsible for developing a disaster recovery plan for your company's automated systems.  What are the most common problems of an effective IT disaster recovery plan?  (Choose two)

    • Plan focuses on keeping the computer system running and not keeping the business operational

    • The plan cannot be accomplished

    • The plan is not closely coordinated between IT and FM

    • IT and CFO personnel develop detailed plans

    Correct Answer(s)
    A. Plan focuses on keeping the computer system running and not keeping the business operational
    A. The plan is not closely coordinated between IT and FM
    Explanation
    The first common problem of an effective IT disaster recovery plan is when the plan focuses solely on keeping the computer system running and does not consider the overall operational needs of the business. It is important to ensure that the plan addresses the continuity of critical business functions as well.

    The second common problem is when the plan is not closely coordinated between IT and FM (Facilities Management). In order to effectively respond to a disaster, both IT and FM personnel need to work together and have a clear understanding of their respective roles and responsibilities. This coordination ensures that the plan is comprehensive and covers all necessary aspects of recovery.

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  • 40. 

    Your company uses a charge back system with individual departments responsible for space.  Managers of two adjacent departments are at odds over expansion into a nearby unoccupied space.  What role does the facility manager play in resolving the conflict?

    • Assigns space based on hierarchy

    • Refers issue to upper management

    • Divides space, based on headcount

    • Works with both department heads to solve dispute

    Correct Answer
    A. Works with both department heads to solve dispute
    Explanation
    The facility manager plays a role in resolving the conflict by working with both department heads to find a solution. They act as a mediator between the two managers, listening to their concerns and finding a compromise that satisfies both parties. By actively engaging with the department heads, the facility manager helps to resolve the dispute and ensure a fair and equitable outcome for all involved.

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  • 41. 

    Which of the following statements best describes a business process analysis?

    • Shows the effect of disruption to an essential business activity

    • Identifies potential vulnerabilities at each stage of a business process

    • Highlights inefficiencies and redundancies in a sequential business activity

    • Outlines the inputs, outputs, and required resources of a business process

    Correct Answer
    A. Outlines the inputs, outputs, and required resources of a business process
    Explanation
    A business process analysis involves outlining the inputs, outputs, and required resources of a business process. This analysis helps to understand the flow of activities, identify the necessary resources, and determine the desired outcomes of the process. It focuses on mapping out the various steps involved in the process and ensuring that all necessary components are in place for its successful execution. This analysis is essential for streamlining and improving the efficiency of the business process.

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  • 42. 

    What is the most important reason to define substantial completion before the start of a project?

    • So that the building inspector knows when to issue the certificate of occupancy

    • So the contractor can establish when to issue the certificate of completion

    • To minimize the potential for delays in finishing the project and allowing the owner to occupy the facility

    • To minimize the effect of potential errors and omissions of the architect/engineer

    Correct Answer
    A. To minimize the potential for delays in finishing the project and allowing the owner to occupy the facility
    Explanation
    Defining substantial completion before the start of a project is important to minimize the potential for delays in finishing the project and allowing the owner to occupy the facility. By establishing a clear definition of substantial completion, all parties involved in the project can have a common understanding of when the project is considered complete. This helps in avoiding any confusion or disputes regarding the completion timeline and ensures that the project progresses smoothly without unnecessary delays. Ultimately, this allows the owner to start using the facility as intended in a timely manner.

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  • 43. 

    Which of the following is an example of preventing technology risks?

    • Relocating a facility to an area with a more stable electrical distribution system

    • Installing a back up emergency generator

    • Using cloud computing for off-site storage

    • Restricting access through physical measures to IT equipment

    Correct Answer
    A. Restricting access through physical measures to IT equipment
    Explanation
    Restricting access through physical measures to IT equipment is an example of preventing technology risks because it helps to protect the equipment from unauthorized access, theft, and physical damage. By implementing measures such as locked cabinets, access control systems, and surveillance cameras, the risk of data breaches, equipment tampering, and other security incidents can be minimized. This ensures the integrity and availability of the IT equipment, reducing the potential for technology-related risks.

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  • 44. 

    Every real estate project begins with a:

    • Needs analysis

    • Contract

    • Feasibility study

    • Celebration

    Correct Answer
    A. Contract
    Explanation
    Legal takes precedence

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  • 45. 

    Which of the following is not usually an allowable operating expense under a lease?

    • Employee vacation/holiday pay

    • Tenant improvement costs

    • Property insurance

    • Utilities

    Correct Answer
    A. Tenant improvement costs
    Explanation
    Tenant improvement costs are not usually an allowable operating expense under a lease. Operating expenses typically include ongoing costs associated with the day-to-day operation and maintenance of the leased property. These expenses may include utilities, property insurance, and employee vacation/holiday pay. However, tenant improvement costs refer to expenses incurred to customize or improve the leased space to meet the tenant's specific needs, and these costs are usually the responsibility of the tenant rather than the landlord.

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  • 46. 

    What is the ratio of usable area divided by the rentable area called?

    • Building efficiency ratio

    • Rule of 72

    • Equity ratio

    • Lease option ratio

    Correct Answer
    A. Building efficiency ratio
    Explanation
    The ratio of usable area divided by the rentable area is called the building efficiency ratio. This ratio helps determine how efficiently the space within a building is being utilized. It is commonly used in real estate and property management to assess the effectiveness of a building's layout and design in maximizing usable space for tenants. A higher building efficiency ratio indicates a more efficient use of space, while a lower ratio suggests wasted or underutilized areas within the building.

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  • 47. 

    What should you do first after receiving complaints about bad tasting water in your facility?

    • Check the filtration system

    • Call in experts to test the water

    • Contact the supplier

    • Inform the occupants and ask them not to drink the water

    Correct Answer
    A. Call in experts to test the water
    Explanation
    After receiving complaints about bad tasting water in your facility, the first step should be to call in experts to test the water. This is important because experts have the necessary knowledge and equipment to accurately analyze the water and identify any potential contaminants or issues that may be causing the bad taste. By getting the water tested, you can determine the root cause of the problem and take appropriate actions to address it, such as repairing the filtration system or contacting the supplier if necessary. Informing the occupants and asking them not to drink the water can be done after the water has been tested and any necessary actions have been taken.

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  • 48. 

    What kind of bond should the contractor carry on a large project in case the contractor defaults?

    • Liability insurance

    • Completion bond

    • Project-specific bid bond

    • Subcontractor bonding

    Correct Answer
    A. Project-specific bid bond
    Explanation
    A project-specific bid bond is the correct answer because it provides financial protection to the project owner in case the contractor defaults on their obligations. This type of bond ensures that the contractor will fulfill their contractual obligations and complete the project as agreed. If the contractor fails to do so, the bond can be used to compensate the project owner for any financial losses incurred. It is specifically tailored to the project at hand, providing assurance to the project owner that they will not suffer financial harm due to the contractor's default.

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  • 49. 

    The contractor requests that a short length of pipe be replaced as part of the water main replacement project.  You accept this proposal and you both agree that this will not change the contract amount.  What type of change is this?

    • Field change

    • No-cost change

    • Negotiated change

    • Contemplated change order

    Correct Answer
    A. No-cost change
    Explanation
    This is a no-cost change because the contractor is requesting a short length of pipe to be replaced as part of the water main replacement project, but it is agreed upon that this will not change the contract amount. Therefore, there will be no additional cost associated with this change.

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Quiz Review Timeline (Updated): Jan 17, 2024 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Jan 17, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 29, 2015
    Quiz Created by
    Katherine

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