Skills Verification - July 2019

10 Questions | Total Attempts: 212

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Skills Verification - July 2019

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Questions and Answers
  • 1. 
    GOS is short for
  • 2. 
    The target for 2019's GOS is
  • 3. 
    ACR is short for
  • 4. 
    What is our 2019 target for ACR?
  • 5. 
    What is our Trace Resolution Rate of 2019?
  • 6. 
    Within how many days should we close our targeted Traces?
  • 7. 
    What is our Claims Resolution Rate?
  • 8. 
    Within how many days should we close our targeted Claims?
  • 9. 
    What is our Complaints Resolution  Rate?
  • 10. 
    Within how many days should we close our targeted Complaints?