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(Service) Ce Week Of 3/11/19
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1.
ALL JIM SHORKEYS HAVE DIFFERENT LOGINS, BECAUSE OF THIS YOU MUST LOGIN EVERY TIME, TO THE CORRECT DEALERSHIP.
True
False
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About This Quiz
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2.
What first name or nickname would you like us to use?
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2.
JIM SHORKEY COMMERCIAL ONLY SERVICES COMMERCIAL/FLEET AND HEAVY DUTY TRUCKS
True
False
Submit
3.
WHICH TEAM AN WHAT ADVISOR MUST YOU SCHEDULE FOR JIM SHORKEY COMMERCIAL?
TRUCK SHOP TEAM - JUSTIN
EXPRESS - BOB
JIM SHORKEY CDJR - ED
A & C
Submit
4.
WHEN SCHEDULING A NEW CUSTOMER/NEW VEHICLE ON ADP EDGE, WHAT MUST YOU REMEMBER TO DO?
SCHEDULE IN ADP EDGE AS NORMAL
SCHEDULE ON THE DEALERSHIP WEBSITE, AND DOCUMENT IN A DISPO THAT YOU SCHEDULED AN APPOINTMENT.
WARM TRANSFER TO SERVICE DEPT
A & B
Submit
5.
FOR DISPOSITIONS, YOU ONLY PUT "YES: THE CUSTOMER NEEDS A CALL BACK, IF THE WARM TRANSFER WAS UNSUCCESSFUL, CUSTOMER REQUESTS, OR IF YOU ARE UNABLE TO CALL OVER.
True
False
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6.
FOR PRIORITY VOLKSWAGEN, IF A CUSTOMER IS SCHEDULING AN OIL CHANGE AND CHECK ENGINE LIGHT OVER 60K MILES, WHAT TEAM MUST YOU SCHEDULE WITH ?
TEAM 1
TEAM 2
TEAM 3
MAIN SHOP
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ALL JIM SHORKEYS HAVE DIFFERENT LOGINS, BECAUSE OF THIS YOU MUST LOGIN...
JIM SHORKEY COMMERCIAL ONLY SERVICES COMMERCIAL/FLEET AND HEAVY DUTY...
WHICH TEAM AN WHAT ADVISOR MUST YOU SCHEDULE FOR JIM SHORKEY...
WHEN SCHEDULING A NEW CUSTOMER/NEW VEHICLE ON ADP EDGE, WHAT MUST YOU...
FOR DISPOSITIONS, YOU ONLY PUT "YES: THE CUSTOMER NEEDS A CALL...
FOR PRIORITY VOLKSWAGEN, IF A CUSTOMER IS SCHEDULING AN OIL CHANGE AND...
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X
OK
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OK
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