(Service) Ce Week Of 3/11/19
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Questions and Answers
- 1.
ALL JIM SHORKEYS HAVE DIFFERENT LOGINS, BECAUSE OF THIS YOU MUST LOGIN EVERY TIME, TO THE CORRECT DEALERSHIP.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
WHEN SCHEDULING A NEW CUSTOMER/NEW VEHICLE ON ADP EDGE, WHAT MUST YOU REMEMBER TO DO?
- A.
SCHEDULE IN ADP EDGE AS NORMAL
- B.
SCHEDULE ON THE DEALERSHIP WEBSITE, AND DOCUMENT IN A DISPO THAT YOU SCHEDULED AN APPOINTMENT.
- C.
WARM TRANSFER TO SERVICE DEPT
- D.
A & B
Correct Answer
B. SCHEDULE ON THE DEALERSHIP WEBSITE, AND DOCUMENT IN A DISPO THAT YOU SCHEDULED AN APPOINTMENT. -
- 3.
FOR DISPOSITIONS, YOU ONLY PUT "YES: THE CUSTOMER NEEDS A CALL BACK, IF THE WARM TRANSFER WAS UNSUCCESSFUL, CUSTOMER REQUESTS, OR IF YOU ARE UNABLE TO CALL OVER.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
JIM SHORKEY COMMERCIAL ONLY SERVICES COMMERCIAL/FLEET AND HEAVY DUTY TRUCKS
- A.
True
- B.
False
Correct Answer
A. True -
- 5.
WHICH TEAM AN WHAT ADVISOR MUST YOU SCHEDULE FOR JIM SHORKEY COMMERCIAL?
- A.
TRUCK SHOP TEAM - JUSTIN
- B.
EXPRESS - BOB
- C.
JIM SHORKEY CDJR - ED
- D.
A & C
Correct Answer
A. TRUCK SHOP TEAM - JUSTIN -
- 6.
FOR PRIORITY VOLKSWAGEN, IF A CUSTOMER IS SCHEDULING AN OIL CHANGE AND CHECK ENGINE LIGHT OVER 60K MILES, WHAT TEAM MUST YOU SCHEDULE WITH ?
- A.
TEAM 1
- B.
TEAM 2
- C.
TEAM 3
- D.
MAIN SHOP
Correct Answer
A. TEAM 1 -
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Mar 08, 2019Quiz Edited by
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