Ce Week Of 2.11.19
Questions and Answers
- 1.
A CUSTOMER MUST WALK IN IF CALLING FOR AN OIL CHANGE AND BULB REPLACEMENT, FOR BEAVER COUNTY CDJR.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
A CUSTOMER MUST SCHEDULE AN APPOINTMENT IF CALLING FOR AN OIL CHANGE, TIRE ROTATION, AND BRAKE DIAGNOSTIC.
- A.
True
- B.
False
Correct Answer
A. True -
- 3.
WHAT OPCODE MUST YOU USE IF YOU ARE SCHEDULING AN ADDITONAL RECALL FOR SUNTRUP NISSAN & VOLKSWAGEN?
- A.
RECALL OP CODE
- B.
FACTORY RECALL
- C.
OTHER
- D.
TELL US MORE
Correct Answer
C. OTHER -
- 4.
WHAT MUST YOU REMEMBER TO DO IF YOUR SCHEDULING THROUGH THE MAIN SHOP WITH THEIR PREFERRED ADVISOR, FOR HONDA OF OWINGS MILLS?
- A.
LEAVE A DMS NOTE
- B.
YOU CANNOT SCHEDULE WITH THEIR PREFERRED ADVISOR
- C.
LEAVE A NOTE IN THE OP CODE
- D.
NONE OF THE ABOVE
Correct Answer
A. LEAVE A DMS NOTE -
- 5.
YOU MUST SCHEDULE TWO SEPARATE APPOINTMENTS IF CUSTOMER IS SCHEDULING AN AUTO BUTLER AND ADDITIONAL SERVICES, FOR PRIORITY TOYOTA RICHMOND.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
WHAT MUST YOU REMEMBER TO DO WHEN SCHEDULING A RENTAL FOR ACTON CDJ?
- A.
SCHEDULE 72 HOURS OUT AND SEND DISPOSITION
- B.
SCHEDULE 24 HOURS OUT AND TRANSFER TO SERVICE
- C.
SCHEDULE 48 HOURS OUT AND SEND DISPOSITION
- D.
TRANSFER ALL RENTAL REQUESTS TO SERVICE
Correct Answer
C. SCHEDULE 48 HOURS OUT AND SEND DISPOSITION -
- 7.
YOU CANNOT SCHEDULE REAPIR/DIAG/RECALLS AFTER 2:30 PM FOR ACTON CDJ.
- A.
True
- B.
False
Correct Answer
A. True -
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Current Version
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Feb 11, 2019Quiz Edited by
ProProfs Editorial Team -
Feb 08, 2019Quiz Created by
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