C.E. Quiz 5-21-18
- 1.
WHAT IS THE NEW OUTBOUND UPDATED POLICY?
- A.
CALL WORK PHONE NUMBER
- B.
LEAVE VOICEMAIL IN BOTH CELL & HOME NO MATTER WHAT NUMBER CAMPAIGN YOU ARE ON
- C.
LEAVE VOICEMAIL ONLY ON CELL
- D.
NONE OF THE ABOVE
Correct Answer
B. LEAVE VOICEMAIL IN BOTH CELL & HOME NO MATTER WHAT NUMBER CAMPAIGN YOU ARE ON -
- 2.
IF A CUSTOMER CALLS EASTSIDE SUBARU AND THEY ASK FOR THE PRICE FOR REPLACING THE CABIN AIR FILTER WHAT SHOULD YOU DO?
- A.
SEND A DISPOSITION
- B.
LET THEM KNOW THE PRICE STARTS AT $49.95
- C.
CALL OVER TO AN ADVISOR
- D.
NONE OF THE ABOVE
Correct Answer
B. LET THEM KNOW THE PRICE STARTS AT $49.95 -
- 3.
IF A CUSTOMER CALLS TO ANY DEALERSHIPS AND ASKS FOR A PRICE INFORMATION AND ITS LISTED IN QUICK PRICING, YOU SHOULD STILL SEND A DISPOSITION.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
IF THE PRICE IS LISTED AND WE CAN QUOTE THE PRICE, THERE IS NO NEED FOR A DISPOSITION!!!!!!Rate this question:
-
- 4.
WHAT IS THE VERY FIRST THING YOU SHOULD CONFIRM WITH A CUSTOMER WHEN THEY CALL A JIM SHORKEY DEALERSHIP?
- A.
THE LOCATION
- B.
THEIR PERVIOUS ADVISOR
- C.
THEIR PREFERRED ADVISOR
- D.
NONE OF THE ABOVE
Correct Answer
A. THE LOCATIONExplanation
WE NEED TO CONFIRM THE LOCATION FIRST TO SCHEDULE CORRECTLY!!!!!!!Rate this question:
-
- 5.
IF A CUSTOMER CALLS JIM SHORKEY MITSUBISHI UNIONTOWN, AND IS CALLING TO SCHEDULE AN APPOINTMENT FOR THEIR KIA, WHAT ADVISOR MUST YOU SCHEDULE WITH?
- A.
MITSUBISHI APPOINTMENTS
- B.
KIA APPOINTMENTS
- C.
CHAD
- D.
NONE OF THE ABOVE
Correct Answer
B. KIA APPOINTMENTS -
- 6.
IF A CUSTOMER CALLS JIM SHORKEY MITSUBISHI UNIONTOWN AND IS CALLING TO SCHEDULE THEIR MITSUBISHI, WHAT ADVISOR MUST YOU SCHEDULE WITH?
- A.
PREVIOUS ADVISOR
- B.
MITSUBISHI APPOINTMENTS
- C.
KIA APPOINTMENTS
- D.
NONE OF THE AVOVE
Correct Answer
B. MITSUBISHI APPOINTMENTS -
- 7.
IF A CUSTOMER IS CALLING JAGUAR LAND ROVER HUNTINGTON AND THEY STATE THEY HAVE A 2017 JAGUAR AND A PRE-PAID MAINTENANCE PLAN, WHAT SHOULD YOU DO AFTER SCHEDULING THE APPOINTMENT?
- A.
CALL THE SERVICE DEPARTMENT
- B.
SEND A DISPOSITION WITH APPOINTMENT DETAILS STATING WHAT PLAN THEY HAVE
- C.
SEND A DISPOSITION TO THE MANAGER
- D.
NONE OF THE ABOVE
Correct Answer
B. SEND A DISPOSITION WITH APPOINTMENT DETAILS STATING WHAT PLAN THEY HAVE -
- 8.
ALL POLICIES WITH GREEN WRITING ARE ALWAYS REQUIRED TO BE READ TO THE CUSTOMER.
- A.
True
- B.
False
Correct Answer
A. True -
- 9.
WHAT OPTION SHOULD YOU CHOOSE IF THE "CREATE" OPTION DOES NOT BRING UP THE CUSTOMER ACCOUNT INFORMATION, FOR WI-ADVISOR AND DEALER FX?
- A.
NEW CUSTOMER
- B.
CREATE NEW APPOINTMENT
- C.
SEARCH
- D.
NONE OF THE ABOVE
Correct Answer
C. SEARCH -
- 10.
WHAT TEAM SHOULD YOU SELECT WHEN SCHEDULING THROUGH EXPRESS FOR MILLENNIUM TOYOTA, WHEN USING THE DROP DOWN?
- A.
ALL DEPARTMENTS
- B.
MAINT.>26 & REPAIRS
- C.
TOYOTACARE & NYSI
- D.
EXPRESS LANE
Correct Answer
C. TOYOTACARE & NYSI -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
May 23, 2018Quiz Edited by
ProProfs Editorial Team -
May 18, 2018Quiz Created by
Back to top