C.E. Quiz 5-21-18

1. IF A CUSTOMER CALLS JIM SHORKEY MITSUBISHI UNIONTOWN, AND IS CALLING TO SCHEDULE AN APPOINTMENT FOR THEIR KIA, WHAT ADVISOR MUST YOU SCHEDULE WITH?

MITSUBISHI APPOINTMENTS

KIA APPOINTMENTS

CHAD

NONE OF THE ABOVE

2. WHAT IS THE NEW OUTBOUND UPDATED POLICY?

CALL WORK PHONE NUMBER

LEAVE VOICEMAIL IN BOTH CELL & HOME NO MATTER WHAT NUMBER CAMPAIGN YOU ARE ON

LEAVE VOICEMAIL ONLY ON CELL

NONE OF THE ABOVE

3. IF A CUSTOMER CALLS JIM SHORKEY MITSUBISHI UNIONTOWN AND IS CALLING TO SCHEDULE THEIR MITSUBISHI, WHAT ADVISOR MUST YOU SCHEDULE WITH?

PREVIOUS ADVISOR

MITSUBISHI APPOINTMENTS

KIA APPOINTMENTS

NONE OF THE AVOVE

4. IF A CUSTOMER IS CALLING JAGUAR LAND ROVER HUNTINGTON AND THEY STATE THEY HAVE A 2017 JAGUAR AND A PRE-PAID MAINTENANCE PLAN, WHAT SHOULD YOU DO AFTER SCHEDULING THE APPOINTMENT?

CALL THE SERVICE DEPARTMENT

SEND A DISPOSITION WITH APPOINTMENT DETAILS STATING WHAT PLAN THEY HAVE

SEND A DISPOSITION TO THE MANAGER

NONE OF THE ABOVE

5. ALL POLICIES WITH GREEN WRITING ARE ALWAYS REQUIRED TO BE READ TO THE CUSTOMER.

True

False

6. WHAT OPTION SHOULD YOU CHOOSE IF THE "CREATE" OPTION DOES NOT BRING UP THE CUSTOMER ACCOUNT INFORMATION, FOR WI-ADVISOR AND DEALER FX?

NEW CUSTOMER

CREATE NEW APPOINTMENT

SEARCH

NONE OF THE ABOVE

7. WHAT TEAM SHOULD YOU SELECT WHEN SCHEDULING THROUGH EXPRESS FOR MILLENNIUM TOYOTA, WHEN USING THE DROP DOWN?

ALL DEPARTMENTS

MAINT.>26 & REPAIRS

TOYOTACARE & NYSI

EXPRESS LANE

8. WHAT IS THE VERY FIRST THING YOU SHOULD CONFIRM WITH A CUSTOMER WHEN THEY CALL A JIM SHORKEY DEALERSHIP?

THE LOCATION

THEIR PERVIOUS ADVISOR

THEIR PREFERRED ADVISOR

NONE OF THE ABOVE

WE NEED TO CONFIRM THE LOCATION FIRST TO SCHEDULE CORRECTLY!!!!!!!

Explanation

WE NEED TO CONFIRM THE LOCATION FIRST TO SCHEDULE CORRECTLY!!!!!!!

9. IF A CUSTOMER CALLS EASTSIDE SUBARU AND THEY ASK FOR THE PRICE FOR REPLACING THE CABIN AIR FILTER WHAT SHOULD YOU DO?

SEND A DISPOSITION

LET THEM KNOW THE PRICE STARTS AT $49.95

CALL OVER TO AN ADVISOR

NONE OF THE ABOVE

10. IF A CUSTOMER CALLS TO ANY DEALERSHIPS AND ASKS FOR A PRICE INFORMATION AND ITS LISTED IN QUICK PRICING, YOU SHOULD STILL SEND A DISPOSITION.

True

False

IF THE PRICE IS LISTED AND WE CAN QUOTE THE PRICE, THERE IS NO NEED FOR A DISPOSITION!!!!!!

Explanation

IF THE PRICE IS LISTED AND WE CAN QUOTE THE PRICE, THERE IS NO NEED FOR A DISPOSITION!!!!!!

C.E. Quiz 5-21-18

1. IF A CUSTOMER CALLS JIM SHORKEY MITSUBISHI UNIONTOWN, AND IS CALLING TO SCHEDULE AN APPOINTMENT FOR THEIR KIA, WHAT ADVISOR MUST YOU SCHEDULE WITH?

2.

What first name or nickname would you like us to use?

2. WHAT IS THE NEW OUTBOUND UPDATED POLICY?

3. IF A CUSTOMER CALLS JIM SHORKEY MITSUBISHI UNIONTOWN AND IS CALLING TO SCHEDULE THEIR MITSUBISHI, WHAT ADVISOR MUST YOU SCHEDULE WITH?

4. IF A CUSTOMER IS CALLING JAGUAR LAND ROVER HUNTINGTON AND THEY STATE THEY HAVE A 2017 JAGUAR AND A PRE-PAID MAINTENANCE PLAN, WHAT SHOULD YOU DO AFTER SCHEDULING THE APPOINTMENT?

5. ALL POLICIES WITH GREEN WRITING ARE ALWAYS REQUIRED TO BE READ TO THE CUSTOMER.

6. WHAT OPTION SHOULD YOU CHOOSE IF THE "CREATE" OPTION DOES NOT BRING UP THE CUSTOMER ACCOUNT INFORMATION, FOR WI-ADVISOR AND DEALER FX?

7. WHAT TEAM SHOULD YOU SELECT WHEN SCHEDULING THROUGH EXPRESS FOR MILLENNIUM TOYOTA, WHEN USING THE DROP DOWN?

8. WHAT IS THE VERY FIRST THING YOU SHOULD CONFIRM WITH A CUSTOMER WHEN THEY CALL A JIM SHORKEY DEALERSHIP?

9. IF A CUSTOMER CALLS EASTSIDE SUBARU AND THEY ASK FOR THE PRICE FOR REPLACING THE CABIN AIR FILTER WHAT SHOULD YOU DO?

10. IF A CUSTOMER CALLS TO ANY DEALERSHIPS AND ASKS FOR A PRICE INFORMATION AND ITS LISTED IN QUICK PRICING, YOU SHOULD STILL SEND A DISPOSITION.