Examen Final ISO 9001

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| By Maara.vergara1
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Maara.vergara1
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Quizzes Created: 1 | Total Attempts: 4,908
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  • 1/12 preguntas

    ¿Los requisitos de los clientes deben ser revisados siempre antes de ser aceptados?

    • Cierto
    • Falso
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  • 2. 

    La Alta Dirección debe revisar el Sistema de Gestión de la Calidad a intervalos planificados?

    • Cierto

    • Falso

    Correct Answer
    A. Cierto
    Explanation
    La Alta Dirección debe revisar el Sistema de Gestión de la Calidad a intervalos planificados porque es una parte fundamental de la gestión de la calidad. Esta revisión permite evaluar el desempeño del sistema, identificar áreas de mejora y tomar acciones correctivas y preventivas necesarias. Además, esta revisión es requerida por normas internacionales de calidad como la ISO 9001. Por lo tanto, es importante que la Alta Dirección esté involucrada en la revisión regular del Sistema de Gestión de la Calidad para garantizar su eficacia y mejora continua.

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  • 3. 

    Qué respuesta es la más adecuada?. La Alta Dirección debe…

    • No participar en el SGC, dejarlo todo a los responsables asignados

    • Ser jefe

    • Demostrar liderazgo y compromiso con respecto al sistema de gestión de calidad.

    • Difundir la politica de calidad

    Correct Answer
    A. Demostrar liderazgo y compromiso con respecto al sistema de gestión de calidad.
    Explanation
    The correct answer is "Demostrar liderazgo y compromiso con respecto al sistema de gestión de calidad." This answer is the most appropriate because it highlights the importance of the top management's role in demonstrating leadership and commitment towards the quality management system. The involvement and commitment of the top management is crucial for the successful implementation and maintenance of the system.

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  • 4. 

    Las acciones correctivas deben acompañarse de un analisis de causa raiz

    • Cierto

    • Falso

    Correct Answer
    A. Cierto
    Explanation
    Corrective actions should be accompanied by a root cause analysis. This means that when a problem or issue is identified, it is important to not only address the immediate symptoms but also to investigate and understand the underlying causes. By conducting a root cause analysis, organizations can identify the fundamental reasons behind the problem and implement effective solutions to prevent its recurrence in the future. This approach helps to ensure that corrective actions are targeted and sustainable, leading to long-term improvements in processes and performance.

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  • 5. 

    Aquella persona u organización que puede afectar, ser afectada por, o percibirse como afectada por una decisión o actividad, de la organización que implementa la ISO 9001:2015, se denomina "Partes Interesadas"

    • Cierto

    • Falso

    Correct Answer
    A. Cierto
    Explanation
    The statement is true. In the context of ISO 9001:2015, "Partes Interesadas" refers to any person or organization that can be affected by, can affect, or perceive themselves as affected by the decisions or activities of the organization implementing ISO 9001:2015. This includes customers, employees, suppliers, regulatory bodies, shareholders, and any other relevant stakeholders.

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  • 6. 

    Cuál es el significado de las letras ISO?

    • Organización internacional de sistemas

    • Organización independiente de cambios

    • Organización Internacional para la Estandarización

    • Organización independiente de sistemas

    Correct Answer
    A. Organización Internacional para la Estandarización
    Explanation
    The correct answer is "Organización Internacional para la Estandarización." This is because ISO stands for International Organization for Standardization in English. The organization develops and publishes international standards to ensure quality, safety, and efficiency in various industries.

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  • 7. 

    La estructura de Alto Nivel, que ahora posee la ISO 9001:2015, por cuántos capítulos está compuesta?

    • 7

    • 6

    • 8

    • 10

    Correct Answer
    A. 10
    Explanation
    The correct answer is 10. The ISO 9001:2015 standard is composed of 10 chapters. These chapters outline the requirements for a quality management system, including areas such as context of the organization, leadership, planning, support, operation, performance evaluation, and improvement. Each chapter addresses a specific aspect of the quality management system, and together they provide a comprehensive framework for organizations to follow in order to achieve and maintain quality standards.

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  • 8. 

    Qué nombre recibe el apartado 8 de la norma ISO 9001:2015?

    • Operaciones

    • Contexto

    • Mejora

    • Soporte

    Correct Answer
    A. Operaciones
    Explanation
    The correct answer is "Operaciones." The question asks for the name of section 8 of the ISO 9001:2015 standard. Section 8 of the standard is titled "Operaciones," which focuses on the planning, control, and execution of processes needed to meet customer requirements and enhance customer satisfaction. It includes requirements for operational planning and control, determination of process requirements, and the control of externally provided processes, products, and services.

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  • 9. 

    Son parte de las competencias que cubre un perfil de puesto

    • Educación y formación

    • Habilidades y educación

    • Formación y experiencia

    • Experiencia, educación y formación

    Correct Answer
    A. Experiencia, educación y formación
    Explanation
    The correct answer is "Experiencia, educación y formación". This answer is correct because when hiring for a job position, it is important to consider the candidate's experience, education, and training. Experience refers to the practical knowledge and skills gained through previous work or projects. Education refers to the formal education and qualifications the candidate has obtained. Training refers to any additional courses or certifications that the candidate has completed to enhance their skills and knowledge. These three factors are crucial in determining whether a candidate is suitable for a particular job role.

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  • 10. 

    Debe existir un Informe de Auditoría Interna…

    • Cuando al auditor interno le parezca adecuado en función de los resultados de la auditoría

    • Cuando así esté establecido en el procedimiento de auditorías internas.

    • Cuando así lo exija el Responsable de Calidad de la organización

    • Siempre, se debe conservar información documentada.

    Correct Answer
    A. Siempre, se debe conservar información documentada.
    Explanation
    The correct answer is "Siempre, se debe conservar información documentada." This means that there should always be documented information, regardless of the auditor's opinion, the established procedure for internal audits, or the requirements of the Quality Manager. It is important to keep a record of the audit process and its results for future reference and to ensure transparency and accountability within the organization.

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  • 11. 

    La norma ISO 9001:2015 nos establece una metodologia a seguir para el analisis, evaluación y tratamientos de riesgos

    • Cierto

    • Falso

    Correct Answer
    A. Falso
    Explanation
    La norma ISO 9001:2015 establece una metodología a seguir para el análisis, evaluación y tratamiento de riesgos. Por lo tanto, la afirmación de que es falso es incorrecta. La norma ISO 9001:2015 realmente proporciona directrices y requisitos para establecer un sistema de gestión de calidad en una organización, incluyendo la identificación y gestión de riesgos.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 20, 2020
    Quiz Created by
    Maara.vergara1
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