Mid-term Assessment - Housekeeping In Hotels And Guesthouses
Housekeeping in Hotels and Guesthouses Given below is the mid-term assessment based on first 20 days course. Each question carries 2 marks.
- 1.
______________are privately owned properties with a single owner and have no affiliation with any other property. [ ऐसी संपत्तियां जिनका निजी तौर पर एक ही मालिक होता है और किसी अन्य संपत्ति के साथ कोई संबद्धता नही होती, उन्हें ______________ कहते हैं. ]
- A.
Chain hotels [चेन होटल]
- B.
Independent hotels [इंडिपेंडेंट होटल]
- C.
Franchisee hotels [फ्रेंचाइजी होटल]
- D.
Guesthouse [गेस्टहाउस]
Correct Answer
B. Independent hotels [इंडिपेंडेंट होटल]Explanation
Independent hotels are privately owned properties with a single owner and have no affiliation with any other property. They are not part of a chain or franchise and operate independently.Rate this question:
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- 2.
A private home in which guest can be accommodated at night in private bedrooms (which may or may not have private bathrooms) is known as _________________. [ एक निजी घर जिसमे अतिथि रात में निजी बेडरूम में समायोजित कर सकता है (जिसमे निजी बाथरूम हो सकता है या नहीं हो सकता है) _________________ के रूप में जाना जाता है. ]
- A.
Lodge [लॉज]
- B.
Guesthouse [गेस्टहाउस]
- C.
Bed & Breakfast [बेड & ब्रेकफास्ट]
- D.
Hostel [होस्टल]
Correct Answer
C. Bed & Breakfast [बेड & ब्रेकफास्ट]Explanation
A private home in which guests can be accommodated at night in private bedrooms, which may or may not have private bathrooms, is known as a Bed & Breakfast.Rate this question:
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- 3.
An accommodation facility which is located and designed to optimize the feeling of being closely in touch with nature is known as ___________________. [ एक आवास सुविधा जो प्रकृति के साथ निकटता से संपर्क बनाने की भावना का अनुकूलन करने के लिए स्थित और डिज़ाइन किया जाता है, ___________________ के रूप में जाना जाता है. ]
- A.
Backpacker hostel [बैकपैकर होस्टल]
- B.
Bed & Breakfast [बेड & ब्रेकफास्ट]
- C.
Lodge [लॉज]
- D.
Resort [रिसोर्ट]
Correct Answer
C. Lodge [लॉज]Explanation
An accommodation facility that is located and designed to optimize the feeling of being closely in touch with nature is known as a lodge. Lodges are often situated in natural environments such as forests or mountains and are designed to blend in with the surrounding landscape. They provide a rustic and immersive experience, allowing guests to feel connected to nature while still enjoying basic amenities and comforts.Rate this question:
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- 4.
Which of the following department is responsible for the cleanliness and upkeep of the entire hotel? [ निम्न डिपार्टमेंट मे से कौन सा डिपार्टमेंट पूरे होटल की सफाई और रखरखाव के लिए जिम्मेदार होता है? ]
- A.
Food & Beverage Department [फूड & बेवरेज डिपार्टमेंट]
- B.
Food Production Department [फूड प्रोडक्शन डिपार्टमेंट]
- C.
Housekeeping Department [हाउसकीपिंग डिपार्टमेंट]
- D.
Front Office Department [फ्रंट ऑफिस डिपार्टमेंट]
Correct Answer
C. Housekeeping Department [हाउसकीपिंग डिपार्टमेंट]Explanation
The Housekeeping Department is responsible for the cleanliness and upkeep of the entire hotel. This department is in charge of maintaining the cleanliness of guest rooms, public areas, and other facilities within the hotel. They ensure that all areas are well-maintained, organized, and presentable to provide a comfortable and pleasant environment for guests. The Housekeeping Department plays a crucial role in maintaining the overall cleanliness and hygiene standards of the hotel.Rate this question:
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- 5.
___________________is a place where a traveler can receive food and shelter provided he is in a position to pay for it and is in a fit condition to be received. [ ऐसी जगह जहां यात्री भोजन और पनाह प्राप्त कर सकते हैं बशर्ते कि वे इसके लिए भुगतान करने की स्थिति में है और उसे प्राप्त करने के लिए एक फिट हालत में है, उसे ___________________ कहते हैं. ]
- A.
Guesthouse [गेस्टहाउस]
- B.
Resort [रिसोर्ट]
- C.
Hostel [होस्टल]
- D.
Hotel [होटल]
Correct Answer
D. Hotel [होटल]Explanation
A hotel is a place where a traveler can receive food and shelter provided he is in a position to pay for it and is in a fit condition to be received.Rate this question:
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- 6.
_______________ is a person responsible for supervising the cleanliness, order and appearance of the hotel rooms and public areas. [ _______________ एक व्यक्ति है जो सफाई की निगरानी, होटल के कमरों और सार्वजनिक क्षेत्रों का क्रम और उपस्थिति के लिए जिम्मेदार होता है. ]
- A.
Room Attendant [कक्ष परिचर (रूम अटेंडेंट)]
- B.
Control Desk Supervisor [कंट्रोल डेस्क सुपरवाइजर]
- C.
Floor Supervisor [फ्लोर सुपरवाइजर]
- D.
Executive Housekeeper [एक्सिकुटिव (कार्यकारी) हाउसकीपर]
Correct Answer
D. Executive Housekeeper [एक्सिकुटिव (कार्यकारी) हाउसकीपर]Explanation
The Executive Housekeeper is responsible for supervising the cleanliness, order, and appearance of the hotel rooms and public areas. They oversee the housekeeping staff, ensure that all rooms are properly cleaned and maintained, and manage the inventory of cleaning supplies. The Executive Housekeeper plays a crucial role in maintaining the overall cleanliness and presentation of the hotel to provide a pleasant experience for guests.Rate this question:
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- 7.
______________is a person who inspects each room completed by room attendants according to specified room checklist and ensures that they meet the standards of the establishment in terms of cleaning, functional and aesthetic value. [ एक व्यक्ति जो प्रत्येक कमरे परिचारक द्वारा पूरा किए गए काम का निरीक्षण कमरे की निर्दिष्ट चेकलिस्ट के अनुसार करता है और सुनिश्चित करता है कि वे सफाई, कार्यात्मक और सौंदर्य मूल्य की शर्तों में स्थापना के मानकों को पूरा करते हैं, उसे ________________ के रूप में जाना जाता है. ]
- A.
Room attendant [कक्ष परिचर (रूम अटेंडेंट)]
- B.
Bell boy [बेल बॉय]
- C.
Control Desk Supervisor [कंट्रोल डेस्क सुपरवाइजर]
- D.
Floor Supervisor [फ्लोर सुपरवाइजर]
Correct Answer
D. Floor Supervisor [फ्लोर सुपरवाइजर]Explanation
A floor supervisor is responsible for inspecting each room completed by room attendants according to a specified room checklist. They ensure that the rooms meet the standards of the establishment in terms of cleaning, functionality, and aesthetic value. This role requires a keen eye for detail and the ability to ensure that all rooms are up to par. The floor supervisor plays a crucial role in maintaining the quality and standards of the establishment.Rate this question:
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- 8.
A person who checks all public areas against area check-lists and sees that they meet the standards of cleanliness stipulated is known as _________________. [ एक व्यक्ति जो सार्वजनिक क्षेत्रों की जाँच क्षेत्र की चेकलिस्ट के अनुसार करता है और देखता है कि वे सफाई के निर्धारित किए गए मानकों को पूरा करते हैं, उसे _________________ के रूप में जाना जाता है. ]
- A.
Linen room attendant [लिनन रूम अटेंडेंट]
- B.
Night supervisor [नाईट सुपरवाइजर]
- C.
Upholsterer [अपहोलस्टरर]
- D.
Public Area Supervisor [पब्लिक एरिया सुपरवाइजर]
Correct Answer
D. Public Area Supervisor [पब्लिक एरिया सुपरवाइजर]Explanation
A Public Area Supervisor is responsible for checking all public areas against area check-lists and ensuring that they meet the standards of cleanliness stipulated. They supervise the cleaning staff and ensure that the public areas are well-maintained and presentable to guests. They play a crucial role in maintaining the cleanliness and hygiene standards of the establishment.Rate this question:
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- 9.
________________ is a person responsible for keeping the facility clean, safe and comfortable for guest in the hotel industry. [ _______________ एक व्यक्ति है जो होटल उद्योग के अतिथि को स्वच्छ, सुरक्षित और आरामदायक सुविधा देने के लिए जिम्मेदार होता है. ]
- A.
Waiter [वेटर]
- B.
Bus person [बस पर्सन]
- C.
Housekeeper [हाउसकीपर]
- D.
Bell boy [बेल बॉय]
Correct Answer
C. Housekeeper [हाउसकीपर]Explanation
A housekeeper is responsible for keeping the facility clean, safe, and comfortable for guests in the hotel industry. They are in charge of cleaning and maintaining guest rooms, common areas, and other areas of the hotel. They ensure that the rooms are properly stocked with amenities, the linens are fresh, and the overall cleanliness and appearance of the hotel are maintained. Additionally, housekeepers may also be responsible for reporting any maintenance issues or safety hazards to the appropriate personnel.Rate this question:
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- 10.
Housekeeping responsibilities includes _________________. [ हाउसकीपिंग की जिम्मेदारियों में _________________ शामिल होता हैं. ]
- A.
Making the bed [बिस्तर बनाना]
- B.
Cleaning the bathroom [बाथरूम की सफाई]
- C.
Dusting the room [कमरे की सफाई]
- D.
All of the above [ऊपर के सभी]
Correct Answer
D. All of the above [ऊपर के सभी]Explanation
Housekeeping responsibilities include making the bed, cleaning the bathroom, and dusting the room. These tasks are essential for maintaining cleanliness and organization in a living space. Making the bed ensures that the bedroom looks neat and tidy. Cleaning the bathroom is important for hygiene and sanitation. Dusting the room helps remove dirt, dust, and allergens, creating a clean and healthy environment. Therefore, all of the above tasks are part of housekeeping responsibilities.Rate this question:
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- 11.
Proper planning and observing work will lead to _____________________. [ उचित योजना और काम अवलोकन _____________________ के लिए नेतृत्व करेंगे. ]
- A.
Reduce fire hazards due to control of combustible materials [दहनशील सामग्री के नियंत्रण की वजह से आग के खतरों में को कम करना]
- B.
Conservation of resources , since resources can be better maintained and most efficiently utilized [संसाधनों की अविनाशिता, जबकि संसाधनों को बेहतर तरह से बनाए रखे और सबसे अधिक कुशलता से उपयोग किया जा सकता है.]
- C.
Maintaining a clean and tidy workstation/work area during the working day with the aim of minimizing accidents such as slips, trips, falls, collision etc. [कार्य दिवस के दौरान एक स्वच्छ और व्यवस्थित कार्य केंद्र/कार्य क्षेत्र को बनाए रखना दुर्घटनाओं को कम करने के उद्देश्य के साथ जैसे कि स्लिप्स, ट्रिप्स, फॉल्स, टकराव आदि.]
- D.
All of the above [उपर के सभी]
Correct Answer
D. All of the above [उपर के सभी]Explanation
Proper planning and observing work will lead to a reduction in fire hazards due to the control of combustible materials. It will also result in the conservation of resources by better maintaining and efficiently utilizing them. Additionally, maintaining a clean and tidy workstation/work area during the working day will minimize accidents such as slips, trips, falls, and collisions. Therefore, all of the above options are correct explanations for how proper planning and observing work can lead to positive outcomes.Rate this question:
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- 12.
Cleaning agents include ___________________. [ क्लीनिंग एजेंटस में ___________________ शामिल हैं. ]
- A.
Solvents [सॉलवैंट्स]
- B.
Abrasives [अब्रेसिव्स]
- C.
Liquid cleaning agents [लिक्विड क्लीनिंग एजेंट]
- D.
All of the above [उपर के सभी]
Correct Answer
D. All of the above [उपर के सभी]Explanation
Cleaning agents include solvents, abrasives, and liquid cleaning agents. Solvents are used to dissolve dirt and stains, while abrasives are used to scrub away tough dirt and grime. Liquid cleaning agents are used for general cleaning purposes. Therefore, all of the above options are correct as they are all types of cleaning agents.Rate this question:
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- 13.
The process of taking a room out of a hotel’s salable inventory and cleaning it to more exacting standards than is normally performed during the daily housekeeping maintenance is known as ____________________. [ बेचने योग्य इनवेंटरी को होटल के कमरे के बाहर ले जाने की और उसकी सफाई दैनिक गृह व्यवस्था के रखरखाव के दौरान तुलना से अधिक मानकों से करने की प्रक्रिया को ____________________ कहते है. ]
- A.
Turndown Service [टर्नडाउन सर्विस]
- B.
Special request service [स्पेशल रिक्वेस्ट सर्विस]
- C.
Deep cleaning [डीप क्लीनिंग]
- D.
None of the above [उपरोक्त में से कोई नही]
Correct Answer
C. Deep cleaning [डीप क्लीनिंग]Explanation
Deep cleaning refers to the process of thoroughly cleaning a room to higher standards than regular daily housekeeping maintenance. This involves cleaning areas that are not typically cleaned on a daily basis, such as behind furniture, under the bed, or in hard-to-reach corners. Deep cleaning is often done when a room is taken out of a hotel's salable inventory to ensure that it is in pristine condition for the next guest. This process helps to maintain the cleanliness and hygiene standards of the hotel.Rate this question:
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- 14.
_______________ increases customer satisfaction by boosting quality. [ _______________ग्राहकों की संतुष्टि को गुणवत्ता बढ़ाने के द्वारा बढ़ाता है. ]
- A.
Total Management [टोटल मैनेजमैंट]
- B.
Half quality management [हाफ क्वालिटी मैनेजमैंट]
- C.
Total quality management [टोटल क्वालिटी मैनेजमैंट]
- D.
None of the above [उपरोक्त में से कोई नही]
Correct Answer
C. Total quality management [टोटल क्वालिटी मैनेजमैंट]Explanation
Total quality management increases customer satisfaction by boosting quality. This approach focuses on continuous improvement, involving all employees in the process of identifying and solving quality-related issues. It emphasizes the importance of meeting customer expectations and delivering products or services that are of the highest quality. By implementing total quality management practices, organizations can enhance their reputation, build customer loyalty, and ultimately increase customer satisfaction.Rate this question:
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- 15.
The four challenges that are forcing organizations to adapt TQM techniques are __________________. [ __________________ चार चुनौतियां है जो कि संगठनों को टी क्यू एम तकनीकों को अपनाने के लिए मजबूर करते हैं. ]
- A.
Improve productivity, Improve customer, Reduce defect and Innovate [इम्प्रूव प्रोडक्टिविटी, इम्प्रूव कस्टमर, रिडूस डिफेक्ट एंड इनोवेट]
- B.
Customer, Competition, Technology and Legislation [कस्टमर, कम्पटीशन, टेक्नोलॉजी एंड लेजिसलेशन]
- C.
Not Sure [सुनिश्चित नहीं है]
- D.
None of the above [उपरोक्त में से कोई नही]
Correct Answer
B. Customer, Competition, Technology and Legislation [कस्टमर, कम्पटीशन, टेक्नोलॉजी एंड लेजिसलेशन]Explanation
The four challenges that are forcing organizations to adapt TQM techniques are customer demands and expectations, competition in the market, advancements in technology, and legal and regulatory requirements. Organizations need to focus on improving customer satisfaction, staying ahead of the competition, leveraging technology for efficiency and innovation, and complying with laws and regulations to succeed in the current business environment.Rate this question:
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- 16.
________________ is useful for pressing shirts, collars, trousers, ties, bows etc of different fabrics and is also user friendly. [ _______________ शर्ट, कॉलर, ट्राउजर, टाइस, अलग कपड़ों के बो को इस्त्री आदि करने के लिए उपयोग किया जाता है. यह उपयोगकर्ता के अनुकूल भी है. ]
- A.
Fabric inspecting machine [फैब्रिक इंस्पेक्टिंग मशीन]
- B.
Ironing table [आयरनिंग टेबल]
- C.
Electric/Steam presses [इलेक्ट्रिक / स्टीम प्रेस]
- D.
Stain removing machine [स्टेन रिमूविंग मशीन (दाग हटाने की मशीन)]
Correct Answer
C. Electric/Steam presses [इलेक्ट्रिक / स्टीम प्रेस]Explanation
Electric/Steam presses are useful for pressing shirts, collars, trousers, ties, bows, and other different fabrics. They are also user-friendly, making them convenient and easy to use.Rate this question:
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- 17.
The process which is capable of rendering the linen completely dry by blowing hot air ranging between 40 degree centigrade and 60 degree centigrade onto the articles is known as _________________. [ एक प्रक्रिया जो 40 डिग्री सेंटीग्रेड से लेकर 60 डिग्री सेंटीग्रेड के बीच तापमान वाली गर्म हवा के द्वारा एक लिनन को पूरी तरह से सुखा दे, उस प्रकिया को ________________ कहते हैं. ]
- A.
Unloading [अनलोडिंग]
- B.
Folding [फोल्डिंग]
- C.
Airing [ऐरिंग]
- D.
Tumble drying [टम्बल ड्राइंग]
Correct Answer
D. Tumble drying [टम्बल ड्राइंग]Explanation
Tumble drying is the process of drying linen by blowing hot air onto the articles. This process uses a rotating drum to toss and tumble the linen, allowing the hot air to circulate and dry the fabric evenly. The temperature of the hot air used in tumble drying usually ranges between 40 and 60 degrees Celsius.Rate this question:
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- 18.
Linen rooms are basically of two types: Centralized and Decentralized distribution. [ लिनन रूम मूल रूप से दो प्रकार के होते हैं: सेंट्रलाइज्ड और डीसेंट्रलाइज्ड डिस्ट्रीब्यूशन. ]
- A.
True [सही]
- B.
False [गलत]
- C.
Don't know [पता नही]
- D.
None of the above [उपरोक्त में से कोई नहीं]
Correct Answer
A. True [सही]Explanation
Linen rooms can be categorized into two types: centralized and decentralized distribution. This means that there are two different ways in which linen is distributed within an organization. Centralized distribution refers to a system where all linen is stored and distributed from a central location, while decentralized distribution means that linen is stored and distributed from multiple locations throughout the organization. Therefore, the statement "Linen rooms are basically of two types: Centralized and Decentralized distribution" is true.Rate this question:
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- 19.
__________________ is the process of embossing the logo or name of the organization on the linens through embroidery or weaving. [ कंपनी का लोगो या नाम का समुद्भरण कढ़ाई या बुनाई के द्वारा लिनेन पर करने की प्रक्रिया __________________ होती है. ]
- A.
Programming [प्रोग्रामिंग]
- B.
Sorting [सोर्टिंग]
- C.
Monogramming [मोनोग्रामिंग]
- D.
None of the above [उपरोक्त में से कोई नहीं]
Correct Answer
C. Monogramming [मोनोग्रामिंग]Explanation
The correct answer is Monogramming [मोनोग्रामिंग]. Monogramming refers to the process of embossing the logo or name of the organization on the linens through embroidery or weaving. This involves creating a design or pattern using thread or yarn to personalize the linens and represent the organization.Rate this question:
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- 20.
_________________ is the physical count of all inventory items and is done at different intervals to know the actual stock of linen and to check on losses. [ _________________ एक भौतिक गिनती होती है जो सभी आइटम की सूची और अलग अंतराल पर लिनन का वास्तविक स्टॉक जानने के लिए और नुकसान पर जांच करने के लिए किया जाता है. ]
- A.
Sorting [सोर्टिंग]
- B.
Counting [काउंटिंग]
- C.
Stacking [स्टैकिंग]
- D.
Stock taking [स्टॉक टेकिंग]
Correct Answer
D. Stock taking [स्टॉक टेकिंग]Explanation
Stock taking is the physical count of all inventory items and is done at different intervals to know the actual stock of linen and to check on losses. It involves counting and recording the quantity of each item in stock to ensure accuracy and identify any discrepancies between recorded inventory and actual stock levels. This process helps in maintaining inventory accuracy and identifying any issues such as theft, damage, or incorrect recording of stock.Rate this question:
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- 21.
Daily lobby duties include ____________________. [ दैनिक लॉबी कर्तव्यों में ____________________ शामिल होता हैं. ]
- A.
Cleaning windows [खिड़कियों की सफाई करना]
- B.
Polishing railings [रेलिंग को चमकाना]
- C.
Emptying wastebaskets [कचरे की टोकरियाँ खाली करना]
- D.
All of the above [उपर के सभी]
Correct Answer
D. All of the above [उपर के सभी]Explanation
Daily lobby duties include cleaning windows, polishing railings, and emptying wastebaskets.Rate this question:
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- 22.
Weekly lobby duties include _____________________. [ साप्ताहिक लॉबी कर्तव्यों में ____________________ शामिल होता हैं. ]
- A.
Vacuuming furniture [फर्नीचर वैक्यूम करना]
- B.
Polishing furniture [फर्नीचर चमकाना]
- C.
Dusting ceiling vents [छत की गंदगी को बाहर निकलने देना]
- D.
All of the above [उपर के सभी]
Correct Answer
D. All of the above [उपर के सभी]Explanation
Weekly lobby duties include vacuuming furniture, polishing furniture, and dusting ceiling vents.Rate this question:
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- 23.
_____________________ is a vertical structure, usually solid, that defines and sometimes protects an area. [ एक ऊर्ध्वाधर संरचना, आमतौर पर ठोस, जो कि परिभाषित और कभी कभी एक क्षेत्र की रक्षा करता है, __________________ कहलाता है. ]
- A.
Ceiling [सीलिंग (छत)]
- B.
Floor [फ्लोर]
- C.
Walls [वॉल]
- D.
None of the above [उपरोक्त में से कोई नहीं]
Correct Answer
C. Walls [वॉल]Explanation
Walls are vertical structures that define and protect an area. They are usually solid and provide a boundary or enclosure for a space. Walls can be made of various materials such as brick, concrete, or wood, and they are commonly found in buildings and structures to separate different areas and provide structural support.Rate this question:
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- 24.
________________ is known as an overhead interior surface that covers the upper limit of a room. [ एक ओवरहेड इंटीरियर सतह जो कि एक कमरे के ऊपरी सीमा को कवर करता है, _______________ के रूप में जाना जाता है. ]
- A.
Floor [फ्लोर]
- B.
Wall [वॉल]
- C.
Ceiling [सीलिंग (छत)]
- D.
None of the above [उपरोक्त में से कोई नहीं]
Correct Answer
C. Ceiling [सीलिंग (छत)]Explanation
The correct answer is "Ceiling". A ceiling is an overhead interior surface that covers the upper limit of a room. It is the topmost part of a room that is often painted or decorated. The floor is the lower surface of a room that we walk on, and the wall is the vertical surface that surrounds a room. Therefore, the correct term for an overhead interior surface is the ceiling.Rate this question:
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- 25.
A type of furniture which is fixed in specific place and position of building is known as __________________. [ फर्नीचर का एक प्रकार है जो कि विशिष्ट स्थान में तय होता है और इमारत की स्थिति __________________ के रूप में जाना जाता है. ]
- A.
Fixture [फ़िक्स्चर]
- B.
Furniture [फर्नीचर]
- C.
Wood furniture [वुड फर्नीचर]
- D.
None of the above [उपरोक्त में से कोई नहीं]
Correct Answer
A. Fixture [फ़िक्स्चर]Explanation
The correct answer for the given question is "Fixture". A fixture refers to a type of furniture that is fixed or attached in a specific place and position in a building. It is not movable and is designed to be a permanent part of the structure. This distinguishes it from other types of furniture that can be moved or rearranged.Rate this question:
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