Mhp Policies And Procedures Quiz

1. Which of the following are true regarding the Leasing Office:

Must be neat and clean at all times

A clean office tells prospects that we take pride in our property

The office is one of the first things a prospect sees

All of the above

2. Regarding the office phone, you should always:

Be friendly

Answer it promptly

Screen the tenant with qualifying questions

All of the above

3. Which of the answers below is the best example of a "qualifying" question:

What race are you?

How soon do you need a home?

How old are you?

The above are all excellent qualifying questions

Answers 1 and 3 violate the CIVIL RIGHTS ACT OF 1968, TITLE VII FAIR HOUSING law.

Explanation

Answers 1 and 3 violate the CIVIL RIGHTS ACT OF 1968, TITLE VII FAIR HOUSING law.

4. A manager can store the following personal property in a vacant home or building on the property.

Furniture

Clothing

Boat

A manager may not store personal property anywhere but inside their home

5. What is the weight limit for pets?

15 pounds

20 pounds

25 pounds

30 pounds

6. A manager may sign a contract if it is equal to or less than the amount of

$500

$350

$250

$100

None of the above

all contracts must be signed by the Corporate Office.

Explanation

all contracts must be signed by the Corporate Office.

7. Why do we perform quarterly inspections of our park-owned homes?

Preventative maintenance

Repair dangerous problems

To find out if there are any additional tenants or pets not originally stated in the lease

All of the above

8. When is cash an acceptable form of rent payment?

The manager accepts the cash and gets the money order for the tenant

Under no circumstances

Cash is always accepted

When the bank is closed

9. Monthly bonuses will be paid on the 15^th of the following month if:

The manager does not take a day off

Quarterly inspections are completed and submitted by the given due date

2 homes are completed every week

The return on investment for the month was 2.56%

10. The monthly budget for the following month must be submitted on time in order for a manager to earn a monthly bonus.

True

False

11. Managers, contractors, and vendors are considered:

Salaried employees

Hourly employees

Independent contractors subject to a 1099

Staff employees

12. It is up to each manager to evaluate and determine on their own what personal tax filings they must make to be in compliance with State and Federal tax laws.

True

False

13. When a dangerous problem is found during a quarterly inspection, when should it be fixed?

After all inspections have been completed

Immediately

When Corporate tells you to

None of the above

14. Our bonus program is contingent upon submitting your budget on time.

True

False

15. What role does Southpoint Communities (Corporate Office) play?

Finding, interviewing and hiring new management teams

Pay bills and prepare any financial reports needed at the investors’ request

Make decisions with on-site managers regarding park business

Southpoint Communities is responsible for everything listed above.

16. Each manager is required to have the following to operate the office:

Cell phone

Fax machine

Internet

A,C

A, B, C

If needed, there is one fax number for all parks that you can obtain from the Corporate Office.

Explanation

If needed, there is one fax number for all parks that you can obtain from the Corporate Office.

17. Our investors require audits of all of our parks in order to verify that all common areas are being maintained, all vacancies match our reports and to make sure our communities are constantly improving. An auditor is required to give how much notice when coming to do an audit of the park:

24 hours

1 hour

No notice

1 week

18. All generated calls are recorded for training purposes:

True

False

19. A manager can make the decision to evict a tenant without consent from the Corporate Office:

True

False

the manager must discuss the situation with the Corporate Office before proceeding.

Explanation

the manager must discuss the situation with the Corporate Office before proceeding.

20. How do we deal with tenants who do not follow our rules and regulations?

Evict them immediately

Fine them immediately

Give them a warning and explain why we have rules in place to prevent what they have done.

If it’s only bothering a few people, let it slide

21. Where can you find the questions we use to pre-qualify a potential tenant?

In our lease

They are verbally given to you when you first start

Google them

In your copy of our policies and procedures handbook

22. What is the monthly bonus based on?

The return for the month

The average return for this month and the previous month

The average return for all of the months leading up to and including this month

None of the above

23. What does Southpoint Communities include in preventative maintenance?

Changing air filters quarterly to preserve A/C life

Educating tenants on dripping water and pipe-freezing prevention

A,C

A,B

24. What is the greatest potential bonus amount with the new bonus program?

$7200/year

$6000/year

$3600/year

$3000/year

25. The monthly budget for the following month must be submitted on what day of the month:

20th

23rd

1st

5th

26. An auditor is authorized to inspect the following:

The manager’s home

All items listed on the audit form

The occupied homes

None of the above

27. When a project’s two month average return is greater than 3%, the manager could earn:

$600

$300

$400

B,C

A,B,C

28. How do we pro-rate rent when a tenant moves in during the middle of the month?

(monthly rent amount / # of days in the month) * # days tenant lived in the home that month

(monthly rent amount / 30) * # days tenant lived in the home that month

$15 * # days tenant lived in the home that month

None of the above

29. What is Southpoint Communities’ slogan?

Building Quality, Affordable Communities

Creating Quality, Affordable Communities

Creating Quality, Affordable Neighborhoods

Building Quality, Affordable Communities

30. Which of the following is true?

If this month’s return is greater than 3%, a manager will earn a bonus

If this month’s return is greater than 6%, a manager will earn a bonus

If the average of this and last month’s return is greater than 3%, a manager will earn a bonus

If the average of this and last month’s return is 2.90%, a manager will earn a bonus