Mhp Policies And Procedures Quiz
Begin the MHP Policies and Procedures Quiz here!
- 1.
Which of the following are true regarding the Leasing Office:
- A.
Must be neat and clean at all times
- B.
A clean office tells prospects that we take pride in our property
- C.
The office is one of the first things a prospect sees
- D.
All of the above
Correct Answer
D. All of the above -
- 2.
Regarding the office phone, you should always:
- A.
Be friendly
- B.
Answer it promptly
- C.
Screen the tenant with qualifying questions
- D.
All of the above
Correct Answer
D. All of the above -
- 3.
Which of the answers below is the best example of a "qualifying" question:
- A.
What race are you?
- B.
How soon do you need a home?
- C.
How old are you?
- D.
The above are all excellent qualifying questions
Correct Answer
B. How soon do you need a home?Explanation
Answers 1 and 3 violate the CIVIL RIGHTS ACT OF 1968, TITLE VII FAIR HOUSING law.Rate this question:
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- 4.
A manager can store the following personal property in a vacant home or building on the property.
- A.
Furniture
- B.
Clothing
- C.
Boat
- D.
A manager may not store personal property anywhere but inside their home
Correct Answer
D. A manager may not store personal property anywhere but inside their home -
- 5.
What is the weight limit for pets?
- A.
15 pounds
- B.
20 pounds
- C.
25 pounds
- D.
30 pounds
Correct Answer
C. 25 pounds -
- 6.
A manager may sign a contract if it is equal to or less than the amount of
- A.
$500
- B.
$350
- C.
$250
- D.
$100
- E.
None of the above
Correct Answer
E. None of the aboveExplanation
all contracts must be signed by the Corporate Office.Rate this question:
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- 7.
Why do we perform quarterly inspections of our park-owned homes?
- A.
Preventative maintenance
- B.
Repair dangerous problems
- C.
To find out if there are any additional tenants or pets not originally stated in the lease
- D.
All of the above
Correct Answer
D. All of the above -
- 8.
What is Southpoint Communities’ slogan?
- A.
Building Quality, Affordable Communities
- B.
Creating Quality, Affordable Communities
- C.
Creating Quality, Affordable Neighborhoods
- D.
Building Quality, Affordable Communities
Correct Answer
C. Creating Quality, Affordable Neighborhoods -
- 9.
When is cash an acceptable form of rent payment?
- A.
The manager accepts the cash and gets the money order for the tenant
- B.
Under no circumstances
- C.
Cash is always accepted
- D.
When the bank is closed
Correct Answer
B. Under no circumstances -
- 10.
Monthly bonuses will be paid on the 15th of the following month if:
- A.
The manager does not take a day off
- B.
Quarterly inspections are completed and submitted by the given due date
- C.
2 homes are completed every week
- D.
The return on investment for the month was 2.56%
Correct Answer
B. Quarterly inspections are completed and submitted by the given due date -
- 11.
Which of the following is true?
- A.
If this month’s return is greater than 3%, a manager will earn a bonus
- B.
If this month’s return is greater than 6%, a manager will earn a bonus
- C.
If the average of this and last month’s return is greater than 3%, a manager will earn a bonus
- D.
If the average of this and last month’s return is 2.90%, a manager will earn a bonus
Correct Answer
C. If the average of this and last month’s return is greater than 3%, a manager will earn a bonus -
- 12.
The monthly budget for the following month must be submitted on time in order for a manager to earn a monthly bonus.
- A.
True
- B.
False
Correct Answer
A. True -
- 13.
Managers, contractors, and vendors are considered:
- A.
Salaried employees
- B.
Hourly employees
- C.
Independent contractors subject to a 1099
- D.
Staff employees
Correct Answer
C. Independent contractors subject to a 1099 -
- 14.
It is up to each manager to evaluate and determine on their own what personal tax filings they must make to be in compliance with State and Federal tax laws.
- A.
True
- B.
False
Correct Answer
A. True -
- 15.
When a dangerous problem is found during a quarterly inspection, when should it be fixed?
- A.
After all inspections have been completed
- B.
Immediately
- C.
When Corporate tells you to
- D.
None of the above
Correct Answer
B. Immediately -
- 16.
Our bonus program is contingent upon submitting your budget on time.
- A.
True
- B.
False
Correct Answer
A. True -
- 17.
What role does Southpoint Communities (Corporate Office) play?
- A.
Finding, interviewing and hiring new management teams
- B.
Pay bills and prepare any financial reports needed at the investors’ request
- C.
Make decisions with on-site managers regarding park business
- D.
Southpoint Communities is responsible for everything listed above.
Correct Answer
D. Southpoint Communities is responsible for everything listed above. -
- 18.
Each manager is required to have the following to operate the office:
- A.
Cell phone
- B.
Fax machine
- C.
Internet
- D.
A,C
- E.
A, B, C
Correct Answer
D. A,CExplanation
If needed, there is one fax number for all parks that you can obtain from the Corporate Office.Rate this question:
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- 19.
Our investors require audits of all of our parks in order to verify that all common areas are being maintained, all vacancies match our reports and to make sure our communities are constantly improving. An auditor is required to give how much notice when coming to do an audit of the park:
- A.
24 hours
- B.
1 hour
- C.
No notice
- D.
1 week
Correct Answer
C. No notice -
- 20.
What is the monthly bonus based on?
- A.
The return for the month
- B.
The average return for this month and the previous month
- C.
The average return for all of the months leading up to and including this month
- D.
None of the above
Correct Answer
B. The average return for this month and the previous month -
- 21.
All generated calls are recorded for training purposes:
- A.
True
- B.
False
Correct Answer
A. True -
- 22.
A manager can make the decision to evict a tenant without consent from the Corporate Office:
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
the manager must discuss the situation with the Corporate Office before proceeding.Rate this question:
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- 23.
What does Southpoint Communities include in preventative maintenance?
- A.
Changing air filters quarterly to preserve A/C life
- B.
Educating tenants on dripping water and pipe-freezing prevention
- C.
A,C
- D.
A,B
Correct Answer
D. A,B -
- 24.
When a project’s two month average return is greater than 3%, the manager could earn:
- A.
$600
- B.
$300
- C.
$400
- D.
B,C
- E.
A,B,C
Correct Answer
E. A,B,C -
- 25.
What is the greatest potential bonus amount with the new bonus program?
- A.
$7200/year
- B.
$6000/year
- C.
$3600/year
- D.
$3000/year
Correct Answer
A. $7200/year -
- 26.
How do we deal with tenants who do not follow our rules and regulations?
- A.
Evict them immediately
- B.
Fine them immediately
- C.
Give them a warning and explain why we have rules in place to prevent what they have done.
- D.
If it’s only bothering a few people, let it slide
Correct Answer
C. Give them a warning and explain why we have rules in place to prevent what they have done. -
- 27.
Where can you find the questions we use to pre-qualify a potential tenant?
- A.
In our lease
- B.
They are verbally given to you when you first start
- C.
Google them
- D.
In your copy of our policies and procedures handbook
Correct Answer
D. In your copy of our policies and procedures handbook -
- 28.
How do we pro-rate rent when a tenant moves in during the middle of the month?
- A.
(monthly rent amount / # of days in the month) * # days tenant lived in the home that month
- B.
(monthly rent amount / 30) * # days tenant lived in the home that month
- C.
$15 * # days tenant lived in the home that month
- D.
None of the above
Correct Answer
B. (monthly rent amount / 30) * # days tenant lived in the home that month -
- 29.
The monthly budget for the following month must be submitted on what day of the month:
- A.
20th
- B.
23rd
- C.
1st
- D.
5th
Correct Answer
B. 23rd -
- 30.
An auditor is authorized to inspect the following:
- A.
The manager’s home
- B.
All items listed on the audit form
- C.
The occupied homes
- D.
None of the above
Correct Answer
B. All items listed on the audit form -
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Current Version
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Jan 08, 2013Quiz Edited by
ProProfs Editorial Team -
Nov 06, 2009Quiz Created by
Transtar
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