Mhp Policies And Procedures Quiz

30 Questions | Total Attempts: 45

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Policy Quizzes & Trivia

Begin the MHP Policies and Procedures Quiz here!


Questions and Answers
  • 1. 
    Which of the following are true regarding the Leasing Office:
    • A. 

      Must be neat and clean at all times

    • B. 

      A clean office tells prospects that we take pride in our property

    • C. 

      The office is one of the first things a prospect sees

    • D. 

      All of the above

  • 2. 
    Regarding the office phone, you should always:
    • A. 

      Be friendly

    • B. 

      Answer it promptly

    • C. 

      Screen the tenant with qualifying questions

    • D. 

      All of the above

  • 3. 
    Which of the answers below is the best example of a "qualifying" question:
    • A. 

      What race are you?

    • B. 

      How soon do you need a home?

    • C. 

      How old are you?

    • D. 

      The above are all excellent qualifying questions

  • 4. 
    A manager can store the following personal property in a vacant home or building on the property.
    • A. 

      Furniture

    • B. 

      Clothing

    • C. 

      Boat

    • D. 

      A manager may not store personal property anywhere but inside their home

  • 5. 
    What is the weight limit for pets?
    • A. 

      15 pounds

    • B. 

      20 pounds

    • C. 

      25 pounds

    • D. 

      30 pounds

  • 6. 
    A manager may sign a contract if it is equal to or less than the amount of
    • A. 

      $500

    • B. 

      $350

    • C. 

      $250

    • D. 

      $100

    • E. 

      None of the above

  • 7. 
    Why do we perform quarterly inspections of our park-owned homes?
    • A. 

      Preventative maintenance

    • B. 

      Repair dangerous problems

    • C. 

      To find out if there are any additional tenants or pets not originally stated in the lease

    • D. 

      All of the above

  • 8. 
    What is Southpoint Communities’ slogan?
    • A. 

      Building Quality, Affordable Communities

    • B. 

      Creating Quality, Affordable Communities

    • C. 

      Creating Quality, Affordable Neighborhoods

    • D. 

      Building Quality, Affordable Communities

  • 9. 
    When is cash an acceptable form of rent payment?
    • A. 

      The manager accepts the cash and gets the money order for the tenant

    • B. 

      Under no circumstances

    • C. 

      Cash is always accepted

    • D. 

      When the bank is closed

  • 10. 
    Monthly bonuses will be paid on the 15th of the following month if:
    • A. 

      The manager does not take a day off

    • B. 

      Quarterly inspections are completed and submitted by the given due date

    • C. 

      2 homes are completed every week

    • D. 

      The return on investment for the month was 2.56%

  • 11. 
    Which of the following is true?
    • A. 

      If this month’s return is greater than 3%, a manager will earn a bonus

    • B. 

      If this month’s return is greater than 6%, a manager will earn a bonus

    • C. 

      If the average of this and last month’s return is greater than 3%, a manager will earn a bonus

    • D. 

      If the average of this and last month’s return is 2.90%, a manager will earn a bonus

  • 12. 
    The monthly budget for the following month must be submitted on time in order for a manager to earn a monthly bonus.
    • A. 

      True

    • B. 

      False

  • 13. 
    Managers, contractors, and vendors are considered:
    • A. 

      Salaried employees

    • B. 

      Hourly employees

    • C. 

      Independent contractors subject to a 1099

    • D. 

      Staff employees

  • 14. 
    It is up to each manager to evaluate and determine on their own what personal tax filings they must make to be in compliance with State and Federal tax laws.
    • A. 

      True

    • B. 

      False

  • 15. 
    When a dangerous problem is found during a quarterly inspection, when should it be fixed?
    • A. 

      After all inspections have been completed

    • B. 

      Immediately

    • C. 

      When Corporate tells you to

    • D. 

      None of the above

  • 16. 
    Our bonus program is contingent upon submitting your budget on time.
    • A. 

      True

    • B. 

      False

  • 17. 
    What role does Southpoint Communities (Corporate Office) play?
    • A. 

      Finding, interviewing and hiring new management teams

    • B. 

      Pay bills and prepare any financial reports needed at the investors’ request

    • C. 

      Make decisions with on-site managers regarding park business

    • D. 

      Southpoint Communities is responsible for everything listed above.

  • 18. 
    Each manager is required to have the following to operate the office:
    • A. 

      Cell phone

    • B. 

      Fax machine

    • C. 

      Internet

    • D. 

      A,C

    • E. 

      A, B, C

  • 19. 
    Our investors require audits of all of our parks in order to verify that all common areas are being maintained, all vacancies match our reports and to make sure our communities are constantly improving.  An auditor is required to give how much notice when coming to do an audit of the park:
    • A. 

      24 hours

    • B. 

      1 hour

    • C. 

      No notice

    • D. 

      1 week

  • 20. 
    What is the monthly bonus based on?
    • A. 

      The return for the month

    • B. 

      The average return for this month and the previous month

    • C. 

      The average return for all of the months leading up to and including this month

    • D. 

      None of the above

  • 21. 
    All generated calls are recorded for training purposes:
    • A. 

      True

    • B. 

      False

  • 22. 
    A manager can make the decision to evict a tenant without consent from the Corporate Office:
    • A. 

      True

    • B. 

      False

  • 23. 
    What does Southpoint Communities include in preventative maintenance?
    • A. 

      Changing air filters quarterly to preserve A/C life

    • B. 

      Educating tenants on dripping water and pipe-freezing prevention

    • C. 

      A,C

    • D. 

      A,B

  • 24. 
    When a project’s two month average return is greater than 3%, the manager could earn:
    • A. 

      $600

    • B. 

      $300

    • C. 

      $400

    • D. 

      B,C

    • E. 

      A,B,C

  • 25. 
    What is the greatest potential bonus amount with the new bonus program?
    • A. 

      $7200/year

    • B. 

      $6000/year

    • C. 

      $3600/year

    • D. 

      $3000/year

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