Managed PC Windows 7 - Assessment II - Course Refresher

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1. Evan is calling the Service Desk because he has received notification that his password is about to expire, and he needs assistance with changing it.  According to Enterprise Directory - ID Administration in AIDU, after verifying he is on a Accenture-provided version of Windows 7, what set of instructions should be given to Evan?

Explanation

The correct set of instructions to be given to Evan is to ensure connectivity to the Internet, hit ctrl+alt+delete together, select 'Change a password,' enter the old password, then the new password, and confirm the new password. Finally, click on the arrow beside Confirm New Password. This set of instructions ensures that Evan can change his password successfully while being connected to the Internet and following the necessary steps in the correct order.

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About This Quiz
Managed PC Windows 7 - Assessment II - Course Refresher - Quiz


This assessment is intended to provide the Accenture Service Desk Agents with a better understanding of the call flows and process changes associated with the rollout of Managed... see morePC Windows 7.
This is a scenario-based assessment which requires access to the staging environment in AIDU. see less

2. Alex has an external device he that is not working properly after his upgrade.  He is calling the Service Desk for assistance.  According to Windows 7 Managed PC - Operational Issues what is most likely cause for this problem?

Explanation

The most likely cause for Alex's external device not working properly after his upgrade to Windows 7 is that MPC Windows 7 requires 64-bit drivers for external devices. If the device does not have 64-bit drivers, it will not work with Windows 7.

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3. Olivier is contacting the Service Desk because he wants to change his BitLocker PIN.  Following the instructions in AIDU under BitLocker - BitLocker Managed PC what should the user click on in Control Panel to access BitLocker Drive Encryption?





Explanation

The user should click on "System and Security" in Control Panel to access BitLocker Drive Encryption.

Submit
4. Camile is calling the Sevice Desk because she is unable to change her screen saver.  What information should be given to Camile according to AIDU Windows 7 Managed PC - Operational Issues?

Explanation

According to the AIDU Windows 7 Managed PC - Operational Issues, the information that should be given to Camile is that the MPC Windows 7 design does not allow the screen saver to be changed. This means that Camile will not be able to change her screen saver due to the design limitations of the Windows 7 operating system on her managed PC.

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5. Tim is working from home and is calling the Service Desk because he is receiving a software update installation alert in the notification tray.  According to Configuration Manager - Operational problems in AIDU what instruction(s) should be given to Tim.

Explanation

The correct instruction to give to Tim is to click on install updates and reboot if prompted. This means that Tim should take action and initiate the installation of the software updates. If he is prompted to reboot his machine after the installation, he should do so. This will ensure that the software updates are successfully installed and any potential issues are resolved.

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6. Matthew is encountering a hanging black screen during his self-upgrade and has called the Service Desk for assistance.  According to AIDU Windows 7 - Installation and Configuration where should Matthew be referred for resolution of his issue?                                                   

Explanation

Matthew should be referred to LTS for resolution of his issue.

Submit
7. After upgrading to MPCWin7, Eric is missing the SAP application which he had installed in Workstation 7.  According to Windows 7 - Installation and Configuration in AIDU how can Eric get SAP re-installed?

Explanation

Eric can get SAP re-installed by downloading the installation at software.accenture.com.

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8. Sophie is calling the Service Desk because, while attempting to change her password by hitting ctrl+alt+delete she received the following error message: “Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied,” after clicking to confirm her new password.  According to the Enterprise Directory - Password Processes in AIDU, why did Sophie receive this error message?

Explanation

Sophie received the error message "Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied" after attempting to change her password. According to the Enterprise Directory - Password Processes in AIDU, this error message suggests that Sophie is not connected to the Internet.

Submit
9. After clicking to install updates Ronita receives an error message that the update has failed. She is calling the Service Desk for direction. As documented in Configuration Manager - Product Support processes what step(s) should the Service Desk agent complete?

Explanation

The Service Desk agent should obtain the asset information, location details, and contact number from the end user and assign it to LTS. This is important because LTS (likely referring to the IT department's Long-Term Support team) will need this information to troubleshoot and resolve the issue with the failed update. By assigning the information to LTS, the Service Desk agent ensures that the appropriate team is notified and can take the necessary steps to address the problem effectively.

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10. After multiple attempts to login in to his machine with the wrong password, Stephen has called the Service Desk because he is locked out.  As documented in AIDU under Enterprise Directory - ID Administration , how long will the customer have to wait for the machine to be unlocked?

Explanation

Based on the information provided in AIDU under Enterprise Directory - ID Administration, the customer will have to wait for 30 minutes for the machine to be unlocked after multiple failed login attempts with the wrong password.

Submit
11. After upgrading to MPCWin7, Heather is calling the Service Desk because she is unable to connect a printer when clicking the 'Install a Printer' button in eSupport.  Per the documentation in AIDU under Windows 7 - Operational Issues, what is the likely cause of this problem?

Explanation

The likely cause of the problem is that the office print driver is not 64-bit. This means that the printer driver is not compatible with the 64-bit version of Windows 7, which is causing the issue when attempting to install the printer.

Submit
12. After changing his password at directory.accenture.com/changepassword, Fabio is unable to logon to his machine using his new password and is calling the Service Desk for assistance.  The Service Desk agent determines Fabio’s account is not locked, and he is connected to the Internet. When the agent asks Fabio to logon to his machine with his old password, what steps must Fabio take to sync his password according to Windows 7 Managed PC - ID Administration in AIDU?

Explanation

not-available-via-ai

Submit
13. Adrian is calling the Service Desk because he is unable to access a client Web site; however, he can access Accenture intranet sites.  Based on the process in Internet Explorer 8 - Operational Issues what is the cause of this problem?

Explanation

The cause of Adrian's problem is that the Internet Explorer proxy resets on some MPC Windows 7 computers. This means that the proxy settings on Adrian's computer have been reset, causing him to be unable to access the client Web site.

Submit
14. Marisol has encrypted a removable storage device using BitLocker to Go and has forgotten her password.  She is contacting the Service Desk for assistance.  What will Marisol have to locate and remember to access the BitLocker Recovery Key for her device, as recoreded in AIDU under BitLocker - BitLocker Managed PC.

Explanation

Marisol will need to locate and remember the 8 digit code that encompasses the beginning part of the recovery key identification. This code is crucial for accessing the BitLocker Recovery Key for her encrypted storage device.

Submit
15. Fabio is calling the Service Desk because he wants to configure a second exchange account in Outlook.  According to the Outlook 2007 - User Procedures in AIDU, what is first instruction to be given to Fabio?

Explanation

The first instruction to be given to Fabio is to click on "Tools > Account Settings" in Outlook 2007. This is the correct answer because it is the step mentioned in the AIDU user procedures for configuring a second exchange account in Outlook 2007.

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16. Li has forgotten her password and has called the Service Desk to reset it.  Since Li does not have her verification questions set up and cannot use myAccess on another PC, the Service Desk agent resets Li's password for her.  What steps should Li perform after the service desk has reset her password, according to Enterprise Directory > ID Administration in AIDU?

Explanation

After the Service Desk has reset Li's password, Li should follow these steps according to Enterprise Directory > ID Administration in AIDU: While connected to the Internet, hit ctrl+alt+delete. Select 'Change a password.' At the prompt, type the Old Password, then the New Password, and Confirm New Password. Finally, click the arrow next to Confirm New Password.

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Evan is calling the Service Desk because he has received notification...
Alex has an external device he that is not working properly after his...
Olivier is contacting the Service Desk because he wants to change his...
Camile is calling the Sevice Desk because she is unable to change her...
Tim is working from home and is calling the Service Desk because he is...
Matthew is encountering a hanging black screen during his self-upgrade...
After upgrading to MPCWin7, Eric is missing the SAP application which...
Sophie is calling the Service Desk because, while attempting to change...
After clicking to install updates Ronita receives an error message...
After multiple attempts to login in to his machine with the wrong...
After upgrading to MPCWin7, Heather is calling the Service Desk...
After changing his password at directory.accenture.com/changepassword,...
Adrian is calling the Service Desk because he is unable to access a...
Marisol has encrypted a removable storage device using BitLocker to Go...
Fabio is calling the Service Desk because he wants to configure a...
Li has forgotten her password and has called the Service Desk to reset...
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