Disconnect from the Internet. Hit ctrl+alt+delete. Select 'Change a password.' At prompt enter old password, new password, and confirm new password. Click the arrow key next to
Ensure connectivity to the Internet. Hit ctrl+alt+delete together. Select 'Change a password.' On the prompt enter Old Password, then New Password, and Confirm New Password. Click on the arrow beside Confirm New Password.
Go to MyAccess and click 'Change Password.'
There is nothing the user can do The password must be changed by a member of the ID Administratin team.
Ensure connection to the Internet. Hit ctrl+alt+delte. Select 'Lock this computer.' Unlock computer with New Password.
She is not connected to the Internet.
The password she selected does not meet the minimum requirements.
This is an ID-10T error message, and should be ignored.
The password is out of sync.
She incorrectly entered her old password.
There is nothing Fabio can do at this point. His machine will have to be re-imaged.
Hit ctrl+alt+delete. Select "Change a password." At prompt enter Old Password, then New Password and Confirm New Password. Click arrow next to Confirm New Password.
Nothing. His password is already in sync.
Shut down and restart his computer while connected to the Internet.
While connected to the Internet, hit ctrl+alt+delete. Select "Lock this computer." Unlock computer using new password.
While connected to the Internet, hit ctrl+alt+delete. Select 'Change a password.' At prompt type Old Password, then New Password and Confirm New Password. Click arrow next to Confirm New Password.
Li should lock and then unlock her machine using her New Password.
There are no additional steps for Li to complete.
Li should immediate go to directory.accenture.com/changepassword and change her password.
Shut down and restart her machine, logging on with her new password.
To do nothing the issue will eventually resolve itself.
To reboot his machine.
To click on install updates and reboot if prompted.
To install the updates from SAC.
To see LTS as soon as possible.
Close the ticket and tell Ronita to walk up to LTS.
Obtain the asset information, location details and contact number from the end user and assign to LTS.
Document exact error message and assign to LTS.
Post the problem to the Managed PC Technologist Wiki and explain that Managed PC is still a pilot and she will be contacted when a resolution has been found.
Obtain end user's id and password and assign to LTS.
The site is not compatible with Internet Explorer 8.
Th Internet Explorer privacy setting sometimes defaults to high on MPC Windows 7 computers.
The site is being blocked by the Accenture firewall and cannot be access from a Managed PC machine.
The end user has too many Internet Explorer windows open.
The Internet Explorer proxy resets on some MPC Windows 7 computers.
The office print driver is not 64-bit.
The printer is jammed.
The printer is too old to connect to Windows 7.
The office is green and MPC Windows 7 users are no longer allowed to print in Accenture offices.
There is a conflict with the print driver and Configuration Manager.
The device is not supported for MPC Windows 7.
The image is corrupt.
The user attempted to plug-and-play. MPC Windows 7 does not support plug-and-play. The machine must be shut down before connecting external devices.
MPC Windows 7 machines have been locked down and new devices cannot be installed.
MPC Windows 7 requires 64-bit drivers for external devices. External devices without 64-bit drivers will not work.
The screen saver can only be changed by LTS.
Screen savers can be changed by going to the Accenture Portal and clicking on the screen saver tool.
The MPC Windows 7 design does not allow the screen saver to be changed.
It is against Accenture policy 57 to have a personalised screen saver.
Screen savers can only be changed when the notification to change your screen save appears in the system notification tray.
Click Control Panel from the Windows start button menu,
Click Tools >Trust Center in Outlook 2007.
It is not possible to configure a second exchange account in Outlook on a Managed PC machine.
Click Tools > Account Settings in Outlook 2007.
Click Options > Add Second Account in Outlook 2007.
Managed PC Windows 7 Project Team
ID Administration Team
Manged PC Windows 7 End User Wiki
The Microsoft Windows 7 support site
Using the Accenture Connection tool.
Downloading the software from the vendor site.
Users are not allowed to install any software that is not part of the image on MPC Windows 7 machines.
The installation will be available through Configuration Manager.
By downloading the installation at software.accenture.com.
System and Security
Ease of Access
Appearance and Personalisation
The 128-bit encryption key auto-generated after clicking on I forgot my password in the BitLocker Drive Encryption (drive name) window.
The 8 digit code found in the computer name under computer properties.
The passphrase generated when she clicks on 'I forgot my password' in the BitLocker Drive Encryption (drive name) window.
The 8 digit code that encompasses the beginnig part of the recovery key identification.
The number assigned to the removable drive. Found by clicking on Computer from the start menu.