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1only
I and III only
I, II and III only
I, II, III and IV
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I and II only
III and IV only
II and III Only
I and IV only
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I, II, III, IV, V
II, I, III, V, IV
II, I, IV, III, V
I, II, V, III, IV
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Measure supplier performance
Analyze customer requirements
Describe takt time
Calculate rolled throughput time
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I and IV only
I, II, III and IV
I, II and IV only
I and III only
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I, III, IV, II
III, IV, I, II
IV, III, II, I
I, II, III, IV
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Description of current process performance
Proposed solution
Impact if problem is not solved
Estimate of Cost of Poor Quality
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Kanban
Tool boards
5S
SMED
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Process owners
Champions
Team leaders
Stakeholders
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The customer
Cycle time
Company management
The takt time
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I only
I and II only
I and III only
I, II and III
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Kanban
Muda
Poka-yoka
An Andon board
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2
8
10
16
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4.2
4.4
4.6
4.8
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I, II and III only
I, II and IV only
I, III and IV only
II, III and IV only
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Pull instead of push
JIT
One piece flow
Storage in the warehouse but not on the production floor
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Their interest in the product or service
Internal customers can influence the design of the product
External customers usually influence the design of the product
External customers best determine the true quality of the product
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Top management
Middle management
Supporting staff functions
Operators
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I, III and IV only
II and III only
I, II and III only
I, II, III and IV
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Stockholder
End user
Process owner
External customer
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Prioritization matrices
Tree diagram
Activity network diagrams
Process decision program charts
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I only
I and II only
II and III only
I, II, III and IV
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Spot significant differences is yield
Provide a baseline metric
Use the calculation for customer analysis
Analyze a process flow for improvement ideas
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Not applicable to most organizations because their processes are unique
Infrequently used because each company needs to protect their trade secrets
Ignored because of the perceived barriers to sharing internal company information
Discouraged because of anti-trust laws
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I and III only
I, III and IV only
I, II and III only
I, II, III and IV
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5 minutes
1.8 minutes
3 minutes
2 minutes
0.8
0.667
0.534
0.435
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I, II and III only
I, II and IV only
I, III and IV only
II, III and IV only
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I and II only
II and III only
I and III only
I and IV only
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