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- 1.Upper management typically supports the team process best by: I. Reinforcing positive team results II. Punishing negative team results III. Providing direction and support IV. Allowing teams to establish the company’s mission statement
- A.
1only
- B.
I and III only
- C.
I, II and III only
- D.
I, II, III and IV
- 2.The DPMO for a process is 860. What is the approximate 6 sigma level of the process?
- A.
4.2
- B.
4.4
- C.
4.6
- D.
4.8
- 3.In selecting a base for measuring quality costs, which of the following should be considered? I. Is it sensitive to increases and decreases in production schedules? II. Is it affected by mechanization and the resulting lower direct labor costs? III. Is it affected by seasonal product sales? IV. Is it over sensitive to material price fluctuations?
- A.
I and III only
- B.
I, III and IV only
- C.
I, II and III only
- D.
I, II, III and IV
- 4.Increasing performance in a Six Sigma Corporation from 3 sigma to 4 sigma would reduce defects per million by a factor of:
- A.
2
- B.
8
- C.
10
- D.
16
- 5.The purpose of “rolled throughput yield” in the Six Sigma define step would NOT be to:
- A.
Spot significant differences is yield
- B.
Provide a baseline metric
- C.
Use the calculation for customer analysis
- D.
Analyze a process flow for improvement ideas
- 6.In the preparation of a project, efforts should be made to identify and involve various parties affected by the planned changes. These other parties are known as:
- A.
Process owners
- B.
Champions
- C.
Team leaders
- D.
Stakeholders
- 7.Which one of the following assessment statements is not a Strength:
- A.
We have tremendous cost advantages
- B.
We have good marketing skills
- C.
We have a Good Canteen facility
- D.
Our management team is outstanding
- 8.Benchmarking of performance is:
- A.
Not applicable to most organizations because their processes are unique
- B.
Infrequently used because each company needs to protect their trade secrets
- C.
Ignored because of the perceived barriers to sharing internal company information
- D.
Discouraged because of anti-trust laws
- 9.A project team is formed to solve a distribution problem; the team members are in position; the stakeholders are identified; the customer of the project must be determined. The customer of the project is NOT likely to be which of the following?
- A.
Stockholder
- B.
End user
- C.
Process owner
- D.
External customer
- 10.Arrange the following design steps into a logical sequence from start to finish. I. Measure and determine customer needs and specifications II. Define the project goals and customer needs specifications III. Analyze the process options IV. Verify and validate the design V. Develop the design details for producing the customer needs
- A.
I, II, III, IV, V
- B.
II, I, III, V, IV
- C.
II, I, IV, III, V
- D.
I, II, V, III, IV
- 11.Which groups of employees in the organization have the most to lose by employee involvement efforts?
- A.
Top management
- B.
Middle management
- C.
Supporting staff functions
- D.
Operators
- 12.The elements of project management are: I. Objectives II. Planning III. Scheduling IV. Controlling
- A.
I, II and III only
- B.
I, II and IV only
- C.
I, III and IV only
- D.
II, III and IV only
- 13.Using the Kano model, improvement teams most often select improvement projects from among which of the following customer need categories? I. Satisfiers II. Dissatisfiers III. Delighters
- A.
I only
- B.
I and II only
- C.
I and III only
- D.
I, II and III
- 14.The key difference between internal and external customers is:
- A.
Their interest in the product or service
- B.
Internal customers can influence the design of the product
- C.
External customers usually influence the design of the product
- D.
External customers best determine the true quality of the product
- 15.Benchmarking should be done in the following sequence: I. Measure competitive performance II. Implement significant improvements III. Understand your own processes IV. Identify improvement criteria
- A.
I, III, IV, II
- B.
III, IV, I, II
- C.
IV, III, II, I
- D.
I, II, III, IV
- 16.Identify the new quality management tool that would be of greatest assistance in identifying the impact that various process input variables could have on key process output variables:
- A.
Prioritization matrices
- B.
Tree diagram
- C.
Activity network diagrams
- D.
Process decision program charts
- 17.Ideally, customer feedback should satisfy organization needs such as: I. Identifying customer requirements II. Fulfilling ISO 9000 requirements III. Spotting upcoming trends IV. Having data for analysis
- A.
I only
- B.
I and II only
- C.
II and III only
- D.
I, II, III and IV
- 18.The Kano model is used to:
- A.
Measure supplier performance
- B.
Analyze customer requirements
- C.
Describe takt time
- D.
Calculate rolled throughput time
- 19.A well-constructed problem statement includes all of the following Except:
- A.
Description of current process performance
- B.
Proposed solution
- C.
Impact if problem is not solved
- D.
Estimate of Cost of Poor Quality
- 20.The Tool/ technique most widely used by a number of automotive manufactures that supply products to Toyota is called:
- A.
Kanban
- B.
Muda
- C.
Poka-yoka
- D.
An Andon board
- 21.Assume an operating speed rate of 80%. If 40 units are produced at 2 minutes / unit in two hours, what is the performance efficiency of the work unit?
- A.
0.8
- B.
0.667
- C.
0.534
- D.
0.435
- 22.When comparing push versus pull concepts, who is really doing the push?
- A.
The customer
- B.
Cycle time
- C.
Company management
- D.
The takt time
- 23.Kanban concepts include all of the following EXCEPT:
- A.
Pull instead of push
- B.
JIT
- C.
One piece flow
- D.
Storage in the warehouse but not on the production floor
- 24.Lean manufacturing would be most concerned with: I. Reducing waste II. Reducing people III. Reducing management layers IV. Eliminating bottlenecks in a process
- A.
I and IV only
- B.
I, II, III and IV
- C.
I, II and IV only
- D.
I and III only
- 25.The Japanese techniques that best compliment the visual factory concept are: I. Kanban II. Poka-yoka III. 5 – Whys IV. 5 – S’s
- A.
I, II and III only
- B.
I, II and IV only
- C.
I, III and IV only
- D.
II, III and IV only
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