This guideline is created to check agent’s capability ofunderstanding the correct symptom and category which is required to obtain 100%accurate logs.
MLCBB
IBIS
Polly Issue
Nomadix Gateway
General Inquiry: Blocking/Unblocking Rooms
No purchase page: Blocking/Unblocking Rooms
No purchase page: Ports
General Inquiry: Ports
User /Hotel assistance
IBIS
MLCBB
WIWI
DHCP/DNS
LAN settings
User/Hotel assistance
Configured Subnet/INAT
User /Hotel assistance
Billing Enquiries
Complaints
Rebates
User /Hotel assistance
IBIS
Nomadix Gateway
In room cable
IBIS
Speed Issues
User /Hotel assistance
MRTG Issue
User /Hotel assistance
In room cable - cable change
In room equipment
Hotel Requests
Username/Password Inquiry
WIWI
IBIS
AP/Wireless Signal Issues
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