LD Symptoms And Categories Quiz

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1/9 Questions

The guest was able to obtain a physical connection on the system after securing the cable connection based on the Agent’s suggestion.
- User /Hotel assistance
- IBIS
- Nomadix Gateway
- In room cable

About This Quiz

This guideline is created to check agent’s capability ofunderstanding the correct symptom and category which is required to obtain 100%accurate logs.

2.

The guest found out that the cable in his room is broken and the agent requested a new cable from the hotel. He was able to connect afterward.
- User /Hotel assistance
- In room cable - cable change
- In room equipment
- Hotel Requests
Correct Answer

A. In room cable - cable change
3.

The guest does not want to see the re-login page; solution provided by the agent was to change the flag from SET to Unset.
- User /Hotel assistance
- IBIS
- MLCBB
- WIWI
Correct Answer

A. IBIS
4.

Mr. Smith is unable to connect to his company VPN; the agent provided a Public IP thru INAT and was able to access his VPN afterward.
- DHCP/DNS
- LAN settings
- User/Hotel assistance
- Configured Subnet/INAT
Correct Answer

A. Configured Subnet/INAT
5.

A call was received from one of the Hotel staff and requesting to unblock one room in MLCBB. What is the correct symptom and category?
- General Inquiry: Blocking/Unblocking Rooms
- No purchase page: Blocking/Unblocking Rooms
- No purchase page: Ports
- General Inquiry: Ports
Correct Answer

A. General Inquiry: Blocking/Unblocking Rooms
6.

Guest is unable to Login thru Wireless first because the last name of the guest in the system was Misspelled. The agent updated the Wireless First Management.
- Username/Password Inquiry
- WIWI
- IBIS
- AP/Wireless Signal Issues
Correct Answer

A. Username/Password Inquiry
7.

The guest got disconnected from the internet since his purchase has expired and the Agent informed the guest about this.
- User /Hotel assistance
- Billing Enquiries
- Complaints
- Rebates
Correct Answer

A. Billing Enquiries
8.

The guest suddenly unable to connect from the Internet but was able to restore it after the connection was refreshed on the on system thru add/update by the agent.
- MLCBB
- IBIS
- Polly Issue
- Nomadix Gateway
Correct Answer

A. Nomadix Gateway
9.

The internet access was very slow but when the agent checked MRTG he found there is a large number of users of the Internet service in the hotel, the guest acknowledge the information and will just try again later.
- IBIS
- Speed Issues
- User /Hotel assistance
- MRTG Issue
Correct Answer

A. Speed Issues

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Mar 20, 2022

Quiz Edited by
ProProfs Editorial Team
Jan 10, 2010

Quiz Created by
Gladys.serafines

Ld Symptoms And Categories Quiz

The guest was able to obtain a physical connection on the system after securing the cable connection based on the Agent’s suggestion.

Quiz Preview

The guest found out that the cable in his room is broken and the agent requested a new cable from the hotel. He was able to connect afterward.

The guest does not want to see the re-login page; solution provided by the agent was to change the flag from SET to Unset.

Mr. Smith is unable to connect to his company VPN; the agent provided a Public IP thru INAT and was able to access his VPN afterward.

A call was received from one of the Hotel staff and requesting to unblock one room in MLCBB. What is the correct symptom and category?

Guest is unable to Login thru Wireless first because the last name of the guest in the system was Misspelled. The agent updated the Wireless First Management.

The guest got disconnected from the internet since his purchase has expired and the Agent informed the guest about this.

The guest suddenly unable to connect from the Internet but was able to restore it after the connection was refreshed on the on system thru add/update by the agent.

The internet access was very slow but when the agent checked MRTG he found there is a large number of users of the Internet service in the hotel, the guest acknowledge the information and will just try again later.