Ld Symptoms And Categories Quiz

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1. The guest was able to obtain a physical connection on the system after securing the cable connection based on the Agent's suggestion.
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About This Quiz
Ld Symptoms And Categories Quiz - Quiz

This guideline is created to check agent’s capability ofunderstanding the correct symptom and category which is required to obtain 100%accurate logs.

2.
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2. The guest found out that the cable in his room is broken and the agent requested a new cable from the hotel. He was able to connect afterward.
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3. The guest does not want to see the re-login page; solution provided by the agent was to change the flag from SET to Unset.
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4. Mr. Smith is unable to connect to his company VPN; the agent provided a Public IP thru INAT and was able to access his VPN afterward.
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5. A call was received from one of the Hotel staff and requesting to unblock one room in MLCBB. What is the correct symptom and category?
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6. Guest is unable to Login thru Wireless first because the last name of the guest in the system was Misspelled. The agent updated the Wireless First Management.
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7. The guest got disconnected from the internet since his purchase has expired and the Agent informed the guest about this.
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8. The guest suddenly unable to connect from the Internet but was able to restore it after the connection was refreshed on the on system thru add/update by the agent.
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9. The internet access was very slow but when the agent checked MRTG he found there is a large number of users of the Internet service in the hotel, the guest acknowledge the information and will just try again later.
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The guest was able to obtain a physical connection on the system after...
The guest found out that the cable in his room is broken and the agent...
The guest does not want to see the re-login page; solution provided by...
Mr. Smith is unable to connect to his company VPN; the agent provided...
A call was received from one of the Hotel staff and requesting to...
Guest is unable to Login thru Wireless first because the last name of...
The guest got disconnected from the internet since his purchase has...
The guest suddenly unable to connect from the Internet but was able to...
The internet access was very slow but when the agent checked MRTG he...
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