Ld Symptoms And Categories Quiz

10 Questions

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Ld Symptoms And Categories Quiz

This guideline is created to check agent’s capability of understanding the correct symptom and category which is required to obtain 100% accurate logs.


Questions and Answers
  • 1. 
    Guest was able to send emails after disabling SSL authentication.
    • A. 

      Guest Needs SMTP

    • B. 

      Email Configuration

    • C. 

      Settings Restriction

    • D. 

      Guest Company or ISP Email Server Unreachable

  • 2. 
    The guest suddenly unable to connect from the Internet but was able to restore it after the connection was refreshed on the on system thru add/update by the agent
    • A. 

      MLCBB

    • B. 

      IBIS

    • C. 

      Polly Issue

    • D. 

      Nomadix Gateway

  • 3. 
    A call was received from one of the Hotel staffs and requesting to unblock one room in MLCBB. What is the correct symptom and category?
    • A. 

      General Inquiry: Blocking/Unblocking Rooms

    • B. 

      No purchase page: Blocking/Unblocking Rooms

    • C. 

      No purchase page: Ports

    • D. 

      General Inquiry: Ports

  • 4. 
    The guest does not want to see the re-login page; solution provided by the agent was to change the flag from SET to Unset.
    • A. 

      User /Hotel assistance

    • B. 

      IBIS

    • C. 

      MLCBB

    • D. 

      WIWI

  • 5. 
    Mr. Smith is unable to connect to his company VPN; the agent provided a Public IP thru INAT and was able to access his VPN afterwards.
       
    • A. 

      DHCP/DNS

    • B. 

      LAN settings

    • C. 

      User/Hotel assistance

    • D. 

      Configured Subnet/INAT

  • 6. 
    The guest got disconnected from the internet since his purchase has expired and the Agent informed the guest about this.
    • A. 

      User /Hotel assistance

    • B. 

      Billing Enquiries

    • C. 

      Complaints

    • D. 

      Rebates

  • 7. 
    Guest was able to obtain physical connection on the system after securing the cable connection based on the Agent’s suggestion.
    • A. 

      User /Hotel assistance

    • B. 

      IBIS

    • C. 

      Nomadix Gateway

    • D. 

      In room cable

  • 8. 
    The internet access was very slow but when the agent checked MRTG he found there is a large number of users of the Internet service in the hotel, the guest acknowledge the information and will just try again later.
    • A. 

      IBIS

    • B. 

      Speed Issues

    • C. 

      User /Hotel assistance

    • D. 

      MRTG Issue

  • 9. 
    The guest found out that the cable in his room is broken and the agent requested for a new cable from the hotel. He was able to connect afterwards.
    • A. 

      User /Hotel assistance

    • B. 

      In room cable - cable change

    • C. 

      In room equipment

    • D. 

      Hotel Requests

  • 10. 
    Guest is unable to Login thru Wireless first because the last name of the guest in the system was Mispelled. Agent updated the Wireless First Management.
    • A. 

      Username/Password Inquiry

    • B. 

      WIWI

    • C. 

      IBIS

    • D. 

      AP/Wireless Signal Issues