Ld Symptoms And Categories Quiz
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This guideline is created to check agent’s capability of understanding the correct symptom and category which is required to obtain 100% accurate logs.
- 1.Guest was able to send emails after disabling SSL authentication.
- A.
Guest Needs SMTP
- B.
Email Configuration
- C.
Settings Restriction
- D.
Guest Company or ISP Email Server Unreachable
- 2.The guest suddenly unable to connect from the Internet but was able to restore it after the connection was refreshed on the on system thru add/update by the agent
- A.
MLCBB
- B.
IBIS
- C.
Polly Issue
- D.
Nomadix Gateway
- 3.A call was received from one of the Hotel staffs and requesting to unblock one room in MLCBB. What is the correct symptom and category?
- A.
General Inquiry: Blocking/Unblocking Rooms
- B.
No purchase page: Blocking/Unblocking Rooms
- C.
No purchase page: Ports
- D.
General Inquiry: Ports
- 4.The guest does not want to see the re-login page; solution provided by the agent was to change the flag from SET to Unset.
- A.
User /Hotel assistance
- B.
IBIS
- C.
MLCBB
- D.
WIWI
- 5.Mr. Smith is unable to connect to his company VPN; the agent provided a Public IP thru INAT and was able to access his VPN afterwards.
- A.
DHCP/DNS
- B.
LAN settings
- C.
User/Hotel assistance
- D.
Configured Subnet/INAT
- 6.The guest got disconnected from the internet since his purchase has expired and the Agent informed the guest about this.
- A.
User /Hotel assistance
- B.
Billing Enquiries
- C.
Complaints
- D.
Rebates
- 7.Guest was able to obtain physical connection on the system after securing the cable connection based on the Agent’s suggestion.
- A.
User /Hotel assistance
- B.
IBIS
- C.
Nomadix Gateway
- D.
In room cable
- 8.The internet access was very slow but when the agent checked MRTG he found there is a large number of users of the Internet service in the hotel, the guest acknowledge the information and will just try again later.
- A.
IBIS
- B.
Speed Issues
- C.
User /Hotel assistance
- D.
MRTG Issue
- 9.The guest found out that the cable in his room is broken and the agent requested for a new cable from the hotel. He was able to connect afterwards.
- A.
User /Hotel assistance
- B.
In room cable - cable change
- C.
In room equipment
- D.
Hotel Requests
- 10.Guest is unable to Login thru Wireless first because the last name of the guest in the system was Mispelled. Agent updated the Wireless First Management.
- A.
Username/Password Inquiry
- B.
WIWI
- C.
IBIS
- D.
AP/Wireless Signal Issues
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