Category Quizzes & Trivia

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This guideline is created to check agent’s capability of understanding the correct symptom and category which is required to obtain 100% accurate logs.

Questions: 9  |  Attempts: 93   |  Last updated: Jul 30, 2011
  • Sample Question
    The guest suddenly unable to connect from the Internet but was able to restore it after the connection was refreshed on the on system thru add/update by the agent.

Choose the best categories for the terms.  There is only one correct answer for each, so please choose the option you think fits best.

Questions: 10  |  Attempts: 28   |  Last updated: Feb 12, 2013
  • Sample Question
    Please choose the best category for the following term:  Control Curve

Objective: To help the agent achieve the standard QA implemented by the company. This will give us a chance to determine more areas of improvement when it comes to providing exceptional quality at all times.

Questions: 10  |  Attempts: 24   |  Last updated: Jan 11, 2013
  • Sample Question
    IBIS HotelProblem: Guest can't connect - error message "Access Forbidden".Summary of the Call: Check system - having multiple issues in AU hotel's (ref# 451966). Informed guest about it. Advised guest to use the connection later. Guest acknowledged.

A quick category quiz to make sure that everyone is on the same page when grading EX QC.  Each question will have a query that you must correctly categorize from the options listed below.

Questions: 10  |  Attempts: 25   |  Last updated: Jan 10, 2013
  • Sample Question
    How long does it take to get from Phoenix, AZ to Houston, TX?

What are the characteristics of DPN deposition materials?

Questions: 10  |  Attempts: 13   |  Last updated: Jan 16, 2013
  • Sample Question
    All of the following are molecular inks except...