IUSO Library Training Assessment Test! Trivia Quiz

20 Questions | Total Attempts: 153

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IUSO Library Training Assessment Test! Trivia Quiz - Quiz

The IUSO library assessment test is an integral exam in your curriculum. Contrary to what many people think the library is a very important function in a school and want it or not you will spend some time in one. Please choose the best answer for each question. Some questions may have more than one answer. There are three groups of questions: Workflows, Processes, and Customer Service. You must score 80% or better to pass.


Questions and Answers
  • 1. 
    When should you use the “Mark Item Used” function?
    • A. 

      When someone returns an item they have borrowed

    • B. 

      When you find books sitting around the library

    • C. 

      When you use IUCAT to find items

  • 2. 
    If a patron wishes to renew a book, you should click
    • A. 

      "Renew Item"

    • B. 

      "Renew User"

    • C. 

      "Display User"

  • 3. 
    A Hold must be trapped
    • A. 

      To inform the patron the item has arrived

    • B. 

      By the patron

    • C. 

      Before a Hold is placed

  • 4. 
    What is not a valid source of identification for checkout of items and/or creating a library account for a patron?
    • A. 

      Facebook

    • B. 

      Driver's License

    • C. 

      IU ID

  • 5. 
    Use "Discharge Book Drop" when
    • A. 

      A patron drops off items at the circulation desk

    • B. 

      Any time a patron checks out an item from the faculty reserve boxes

    • C. 

      When items are returned through the drop box

  • 6. 
    The override code should be used any time an override code is called for. It is
  • 7. 
    The five most powerful words in serving customers are:
  • 8. 
    When a patron enters the library, you should
    • A. 

      Stare at them

    • B. 

      Ask how they are and how their day is going

    • C. 

      Avoid looking at them so they won’t be embarrassed

    • D. 

      Make brief, friendly eye contact

  • 9. 
    Which of the following are reasons that you should provide excellent customer service?
    • A. 

      You are the face of the IUSO Library

    • B. 

      It's your job

    • C. 

      It is what the customer expects

    • D. 

      Providing good customer service is a good reason to receive a good job recommendation

  • 10. 
    You should acknowledge a patron who enters the library
    • A. 

      By the time they are five feet away from you

    • B. 

      After 60 seconds

    • C. 

      When they reach the circulation desk

    • D. 

      None of the above

  • 11. 
    Who are your most important customers?
    • A. 

      Your co-workers

    • B. 

      The Faculty

    • C. 

      IUSO students

    • D. 

      All of the above

  • 12. 
    Books whose receipts are marked "put items in transit to" should always be
    • A. 

      Put on the HOLDS shelf

    • B. 

      Put in the gray tub in the branch coordinator's office

    • C. 

      Put in the red mail tub behind the circulation desk

    • D. 

      None of the above

  • 13. 
    While working at the circulation desk, it is important to
    • A. 

      Keep your voice down so you don’t disturb patrons

    • B. 

      Make eye contact with everyone who comes in to the library

    • C. 

      Put up the “Be right back” sign and lock the door if you are working alone and must leave the desk for a moment

    • D. 

      All of the above

  • 14. 
    You may use headphones if
    • A. 

      All of your homework is done

    • B. 

      You leave one earpiece off so one ear is open

    • C. 

      There is no one in the library

    • D. 

      You have no upcoming exams in the next 5 days

  • 15. 
    If your clock-in or clock-out function doesn’t record properly in TIME, you should
    • A. 

      Email Laura

    • B. 

      Email Alex

    • C. 

      Use the Missed Punch option

    • D. 

      Put a note at the bottom of your timesheet

  • 16. 
    If you need to find a substitute to work for you, you DON'T need to
    • A. 

      Place a request for a sub on Facebook

    • B. 

      Record your sub on the Share Point calendar

    • C. 

      Wait until the last possible minute to start looking

    • D. 

      Start looking asap

  • 17. 
    To check out A/V items
    • A. 

      Scan the item bar code on the item

    • B. 

      Scan the coordinating card from the drawer

    • C. 

      Check the Share Point calendar to see if it's already reserved

    • D. 

      All of the above, depending on the item

  • 18. 
    If a book with an orange flag in it arrives in the mail tub, you should discharge and shelve it
    • A. 

      True

    • B. 

      False

  • 19. 
    The best way to tell if an item is a journal (serial) or book (monograph) is to
    • A. 

      Look at the call number

    • B. 

      Check Item Status

    • C. 

      Look at the title

    • D. 

      Find and scan the barcode

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