Test Your Knowledge About I-serv! Trivia Quiz
Test Your Knowledge About I-serve using this trivia Quiz. Are you a member of I-serve and are looking for a way to refresh your knowledge on the procedures that a volunteer is expected to follow in situations of extreme disaster? The Quiz below is perfect for refreshing your understanding, do give it a shot and get to see which new info you may get.
- 1.I-Serv is a
- A.
Psion Teklogix Global Service Plan
- B.
An application that comes with the i-Pad
- C.
An extended warranty
- 2.Informative includes:
- A.
Trouble Ticket & RMA tracking
- B.
Service History
- C.
I-Serv Collection trigger
- D.
All of the above
- 3.I-Serv’s 4 I’s are Informative, Innovative, Interactive, and
- A.
Inclusive
- B.
Inherent
- C.
Inexpensive
- 4.Inclusive means
- A.
Repairs due to damage or misuse
- B.
Replacement units
- C.
On-site visits
- 5.Psion Teklogix owns and manages a repair depot in
- A.
Austria
- B.
Australia
- C.
Argentina
- 6.Psion Teklogix compensates missed turnaround times by providing
- A.
Free Repair in a flash disc
- B.
Free repair
- C.
Free extension of contract
- 7.I-Serv standard return shipping is
- A.
Ground
- B.
Express
- C.
Next day by 9.00 AM
- 8.The following Smart number for 7527 includes Collection: I-7527-3YI7231
- A.
Yes
- B.
No
- C.
Yes, but only for North American customers
- 9.What is the Smart Number for an i-Serv plan for NEO device, with 3 day turnaround time, Collection and Abuse included, 24/7 Help Desk coverage, overnight shipping, 3-year i-Serv Day 1 contact?
- A.
I-NEO-3YI7132
- B.
I-NEO-3YI7231
- C.
NEO-3YI7131
- 10.QAG stands for
- A.
Quick Assurance Group
- B.
Quick Action Group
- C.
Quick Action Guaranteed
- 11.What Help Desk coverage does Psion Teklogix offer?
- A.
8 hours x 5 business days
- B.
24 hours x 7 days
- C.
12 hours x 5 business days
- 12.When is a i-Serv Day 1 contract sold?
- A.
Anytime a customer wants one
- B.
Up to 30 days after a customer purchases new Psion Teklogix devices
- C.
After the customer’s existing contract expires
- 13.How do you position 3yr i-Serv Day 1 pricing to the customer?
- A.
It’s inexpensive
- B.
Cost effective
- C.
3 yrs for the price of two
- D.
All the Above
- 14.When a customer chooses i-Serv Collection for their repairs on a contract, how is the unit shipped to our repair depots?
- A.
UPS Ground shipping
- B.
Fed Ex Ground shipping
- C.
Fed Ex Over night shipping
- 15.On a Day 1 contract with 3 day turnaround time, how is the unit shipped back to the customer?
- A.
Via US Mail
- B.
Unrepaired
- C.
Via Ground shipping
- D.
Via Overnight shipping
- 16.What is the coverage for a device under Standard Warranty?
- A.
12 month in depot repair and 3 month Help Desk
- B.
3 month in depot repair and 3 month Help Desk
- C.
6 month in depot repair and 6 month Help Desk
- D.
12 month in depot repair and 12 month Help Desk
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