Test Your Knowledge About I-serv! Trivia Quiz

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| By Melisei
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Quizzes Created: 1 | Total Attempts: 109
| Attempts: 109
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  • 1/16 Questions

    I-Serv is a

    • Psion Teklogix Global Service Plan
    • An application that comes with the i-Pad
    • An extended warranty
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About This Quiz

Test Your Knowledge About I-serve using this trivia Quiz. Are you a member of I-serve and are looking for a way to refresh your knowledge on the procedures that a volunteer is expected to follow in situations of extreme disaster? The Quiz below is perfect for refreshing your understanding, do give it a shot and get to see which new info you may get.

Test Your Knowledge About I-serv! Trivia Quiz - Quiz

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  • 2. 

    When is a i-Serv Day 1 contract sold?

    • Anytime a customer wants one

    • Up to 30 days after a customer purchases new Psion Teklogix devices

    • After the customer’s existing contract expires

    Correct Answer
    A. Up to 30 days after a customer purchases new Psion Teklogix devices
    Explanation
    A i-Serv Day 1 contract is sold up to 30 days after a customer purchases new Psion Teklogix devices. This means that customers have a window of 30 days after their initial purchase to add on the i-Serv Day 1 contract for additional support and services.

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  • 3. 

    I-Serv’s 4 I’s are Informative, Innovative, Interactive, and

    • Inclusive

    • Inherent

    • Inexpensive

    Correct Answer
    A. Inclusive
    Explanation
    The correct answer is "Inclusive" because i-Serv aims to cater to a diverse range of users and ensure that everyone feels included. This means that the platform is designed to be accessible and accommodating for individuals of different backgrounds, abilities, and preferences. By being inclusive, i-Serv promotes equal opportunities and encourages participation from all users, fostering a sense of belonging and community.

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  • 4. 

    Inclusive means

    • Repairs due to damage or misuse

    • Replacement units

    • On-site visits

    Correct Answer
    A. Repairs due to damage or misuse
    Explanation
    The term "inclusive" in this context refers to the coverage or inclusion of repairs that are necessary as a result of damage or misuse. This means that the mentioned repairs, which may be required due to accidental damage or improper use of the product, are included and covered under the given policy or agreement. It implies that the repair service provided will encompass any damages or issues caused by mishandling or misuse, ensuring that the customer is not solely responsible for the cost of such repairs.

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  • 5. 

    What Help Desk coverage does Psion Teklogix offer?

    • 8 hours x 5 business days

    • 24 hours x 7 days

    • 12 hours x 5 business days

    Correct Answer
    A. 24 hours x 7 days
    Explanation
    Psion Teklogix offers 24 hours x 7 days Help Desk coverage, which means their support is available 24 hours a day, 7 days a week. This indicates that customers can reach out for assistance at any time, regardless of the day or time. This level of coverage ensures that customers have access to support whenever they may need it, even outside of regular business hours or on weekends.

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  • 6. 

    QAG stands for

    • Quick Assurance Group

    • Quick Action Group

    • Quick Action Guaranteed

    Correct Answer
    A. Quick Action Group
    Explanation
    The correct answer is "Quick Action Group." QAG is an acronym that stands for Quick Action Group. This group is likely an organization or team that focuses on taking prompt and efficient actions to address various situations or issues. The other options, Quick Assurance Group and Quick Action Guaranteed, are not the correct interpretations of the acronym QAG in this context.

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  • 7. 

    The following Smart number for 7527 includes Collection: I-7527-3YI7231

    • Yes

    • No

    • Yes, but only for North American customers

    Correct Answer
    A. Yes
    Explanation
    The given answer "Yes" suggests that the Smart number for 7527 includes the collection I-7527-3YI7231. This implies that customers who are interested in the collection can use the Smart number 7527 to access it.

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  • 8. 

    Informative includes:

    • Trouble Ticket & RMA tracking

    • Service History

    • I-Serv Collection trigger

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above." This means that the options provided, which include Trouble Ticket & RMA tracking, Service History, and i-Serv Collection trigger, are all examples of informative features. These features provide information and tracking related to trouble tickets, Return Merchandise Authorization (RMA) requests, service history, and i-Serv Collection triggers. Choosing "All of the above" indicates that all of these options are correct and fall under the category of informative features.

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  • 9. 

    Psion Teklogix  compensates missed turnaround times by providing

    • Free Repair in a flash disc

    • Free repair

    • Free extension of contract

    Correct Answer
    A. Free Repair in a flash disc
    Explanation
    Psion Teklogix compensates missed turnaround times by providing free repair in a flash disc. This means that if there are any delays in the promised turnaround time for a repair, Psion Teklogix will offer a free repair service using a flash disc. This could involve repairing any issues with the device or replacing any faulty components. The flash disc is likely used to quickly transfer data or software updates to the device, ensuring a speedy repair process.

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  • 10. 

    What is the Smart Number for an i-Serv plan for NEO device, with 3 day turnaround time, Collection and Abuse included, 24/7 Help Desk coverage, overnight shipping, 3-year i-Serv Day 1 contact?

    • I-NEO-3YI7132

    • I-NEO-3YI7231

    • NEO-3YI7131

    Correct Answer
    A. I-NEO-3YI7231
    Explanation
    The correct answer is I-NEO-3YI7231 because it includes all the features mentioned in the question, such as the i-Serv plan for NEO device, 3 day turnaround time, Collection and Abuse included, 24/7 Help Desk coverage, overnight shipping, and 3-year i-Serv Day 1 contact.

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  • 11. 

    On a Day 1 contract with 3 day turnaround time, how is the unit shipped back to the customer?

    • Via US Mail

    • Unrepaired

    • Via Ground shipping

    • Via Overnight shipping

    Correct Answer
    A. Via Overnight shipping
    Explanation
    The unit is shipped back to the customer via Overnight shipping because it is stated that the contract has a 3-day turnaround time. Overnight shipping ensures that the unit will be returned to the customer within the specified time frame.

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  • 12. 

    Psion Teklogix owns and manages a repair depot in

    • Austria

    • Australia

    • Argentina

    Correct Answer
    A. Argentina
    Explanation
    Psion Teklogix owns and manages a repair depot in Argentina.

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  • 13. 

    When a customer chooses i-Serv Collection for their repairs on a contract, how is the unit shipped to our repair depots?

    • UPS Ground shipping

    • Fed Ex Ground shipping

    • Fed Ex Over night shipping

    Correct Answer
    A. Fed Ex Over night shipping
    Explanation
    The unit is shipped to our repair depots using Fed Ex Over night shipping.

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  • 14. 

    How do you position 3yr i-Serv Day 1 pricing to the customer?

    • It’s inexpensive

    • Cost effective

    • 3 yrs for the price of two

    • All the Above

    Correct Answer
    A. All the Above
    Explanation
    The correct answer is "All the Above". This means that all of the given options ("It's inexpensive", "Cost effective", and "3 yrs for the price of two") can be used to position the 3yr i-Serv Day 1 pricing to the customer. Each option highlights a different aspect of the pricing, emphasizing its affordability and value.

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  • 15. 

    What is the coverage for a device under Standard Warranty?

    • 12 month in depot repair and 3 month Help Desk

    • 3 month in depot repair and 3 month Help Desk

    • 6 month in depot repair and 6 month Help Desk

    • 12 month in depot repair and 12 month Help Desk

    Correct Answer
    A. 12 month in depot repair and 12 month Help Desk
    Explanation
    The coverage for a device under Standard Warranty is 12 months in depot repair and 12 months Help Desk. This means that for the first 12 months after purchasing the device, any necessary repairs can be done at a depot repair center. Additionally, customers can receive help and support from the Help Desk for the same duration. This comprehensive coverage ensures that customers have access to both repair services and assistance with any issues they may encounter with their device for a full year.

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  • 16. 

    I-Serv standard return shipping is

    • Ground

    • Express

    • Next day by 9.00 AM

    Correct Answer
    A. Express
    Explanation
    The correct answer is "Express" because i-Serv standard return shipping offers different options for shipping, including Ground and Next day by 9.00 AM. "Express" is the option that falls between these two, providing a faster shipping service compared to Ground but not as fast as Next day by 9.00 AM.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 04, 2010
    Quiz Created by
    Melisei

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