Test Your Knowledge About I-serv! Trivia Quiz

16 Questions | Total Attempts: 88

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Test Your Knowledge About I-serv! Trivia Quiz

Test Your Knowledge About I-serve using this trivia Quiz. Are you a member of I-serve and are looking for a way to refresh your knowledge on the procedures that a volunteer is expected to follow in situations of extreme disaster? The Quiz below is perfect for refreshing your understanding, do give it a shot and get to see which new info you may get.


Questions and Answers
  • 1. 
    I-Serv is a
    • A. 

      Psion Teklogix Global Service Plan

    • B. 

      An application that comes with the i-Pad

    • C. 

      An extended warranty

  • 2. 
    Informative includes:
    • A. 

      Trouble Ticket & RMA tracking

    • B. 

      Service History

    • C. 

      I-Serv Collection trigger

    • D. 

      All of the above

  • 3. 
    I-Serv’s 4 I’s are Informative, Innovative, Interactive, and
    • A. 

      Inclusive

    • B. 

      Inherent

    • C. 

      Inexpensive

  • 4. 
    Inclusive means
    • A. 

      Repairs due to damage or misuse

    • B. 

      Replacement units

    • C. 

      On-site visits

  • 5. 
    Psion Teklogix owns and manages a repair depot in
    • A. 

      Austria

    • B. 

      Australia

    • C. 

      Argentina

  • 6. 
    Psion Teklogix  compensates missed turnaround times by providing
    • A. 

      Free Repair in a flash disc

    • B. 

      Free repair

    • C. 

      Free extension of contract

  • 7. 
    I-Serv standard return shipping is
    • A. 

      Ground

    • B. 

      Express

    • C. 

      Next day by 9.00 AM

  • 8. 
    The following Smart number for 7527 includes Collection: I-7527-3YI7231
    • A. 

      Yes

    • B. 

      No

    • C. 

      Yes, but only for North American customers

  • 9. 
    What is the Smart Number for an i-Serv plan for NEO device, with 3 day turnaround time, Collection and Abuse included, 24/7 Help Desk coverage, overnight shipping, 3-year i-Serv Day 1 contact?
    • A. 

      I-NEO-3YI7132

    • B. 

      I-NEO-3YI7231

    • C. 

      NEO-3YI7131

  • 10. 
    QAG stands for
    • A. 

      Quick Assurance Group

    • B. 

      Quick Action Group

    • C. 

      Quick Action Guaranteed

  • 11. 
    What Help Desk coverage does Psion Teklogix offer?
    • A. 

      8 hours x 5 business days

    • B. 

      24 hours x 7 days

    • C. 

      12 hours x 5 business days

  • 12. 
    When is a i-Serv Day 1 contract sold?
    • A. 

      Anytime a customer wants one

    • B. 

      Up to 30 days after a customer purchases new Psion Teklogix devices

    • C. 

      After the customer’s existing contract expires

  • 13. 
    How do you position 3yr i-Serv Day 1 pricing to the customer?
    • A. 

      It’s inexpensive

    • B. 

      Cost effective

    • C. 

      3 yrs for the price of two

    • D. 

      All the Above

  • 14. 
    When a customer chooses i-Serv Collection for their repairs on a contract, how is the unit shipped to our repair depots?
    • A. 

      UPS Ground shipping

    • B. 

      Fed Ex Ground shipping

    • C. 

      Fed Ex Over night shipping

  • 15. 
    On a Day 1 contract with 3 day turnaround time, how is the unit shipped back to the customer?
    • A. 

      Via US Mail

    • B. 

      Unrepaired

    • C. 

      Via Ground shipping

    • D. 

      Via Overnight shipping

  • 16. 
    What is the coverage for a device under Standard Warranty?
    • A. 

      12 month in depot repair and 3 month Help Desk

    • B. 

      3 month in depot repair and 3 month Help Desk

    • C. 

      6 month in depot repair and 6 month Help Desk

    • D. 

      12 month in depot repair and 12 month Help Desk