911 Dispatcher Practice

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911 Dispatcher Practice - Quiz

What do you know about an emergency dispatcher? Can you pass this 911 dispatcher practice test free quiz we have designed below to check how knowledgeable you are? A 911 Dispatcher is a communication personnel whose responsibility includes transmitting (sending/receiving) pure and reliable information, tracking equipment and vehicles, connect people in need of emergencies, including police services, firefighting, and firefighting services. If you wish to work in this field and ask yourself, could I be a 911 dispatcher, this quiz is for you. Go for it, then, and all the best.


Questions and Answers
  • 1. 

    ________can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served, and commitment to the continued development of skills in the pursuit of excellence.

    • A.

      Morality

    • B.

      Ethics

    • C.

      Professionalism

    • D.

      Self-respect

    Correct Answer
    C. Professionalism
    Explanation
    Professionalism can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served, and commitment to the continued development of skills in the pursuit of excellence.

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  • 2. 

    What statute advises that no public safety telecommunicator or employee of a state agency or county, city, or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engage in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest?

    • A.

      119

    • B.

      114

    • C.

      112

    • D.

      136

    Correct Answer
    C. 112
  • 3. 

    A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A high standard of ethical and moral conduct is important for a professional public safety telecommunicator because they are responsible for handling emergency calls and providing assistance to people in distress. They need to be trustworthy, reliable, and ethical in order to effectively perform their duties and maintain public trust. Whether on or off duty, their behavior and actions can reflect on their profession and impact their ability to serve the public effectively. Therefore, it is crucial for a professional public safety telecommunicator to uphold a high standard of ethical and moral conduct.

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  • 4. 

    A _________ is anything of value intended to benefit the giver more than the receiver, given to a person because of position and authority rather than because of individual or personal qualities.

    • A.

      Gift

    • B.

      Reward

    • C.

      Gratuity

    • D.

      Benefit

    Correct Answer
    C. Gratuity
    Explanation
    A gratuity is a form of gift that is given to someone primarily because of their position or authority, rather than their individual qualities. It is something of value that is intended to benefit the giver more than the receiver.

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  • 5. 

    What state was the first to utilize two-way radios in 1933?

    • A.

      California

    • B.

      New Jersey

    • C.

      Illinois

    • D.

      Florida

    Correct Answer
    B. New Jersey
    Explanation
    New Jersey was the first state to utilize two-way radios in 1933. This means that they were the first to implement this technology, allowing for communication between two parties in both directions. It is not mentioned why New Jersey was the first state to do so, but this fact indicates their early adoption and innovation in the field of communication technology.

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  • 6. 

    In what year was Senate Bill 800 declaring 911 as the National Communications number?

    • A.

      2004

    • B.

      1961

    • C.

      1999

    • D.

      2001

    Correct Answer
    A. 2004
    Explanation
    Senate Bill 800, which designated 911 as the National Communications Number, was signed into law in the year 2004. This legislation helped to solidify the importance and accessibility of 911 as the primary emergency contact number across the United States.

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  • 7. 

    Civil Law deals with the body of statutes and other laws that define conduct that is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.

    • A.

      True

    • B.

      False Criminal Law does that

    Correct Answer
    B. False Criminal Law does that
    Explanation
    The given statement is false. Criminal Law deals with the body of statutes and other laws that define conduct that is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws. Civil Law, on the other hand, deals with the body of laws that govern private rights and remedies, and regulate disputes between individuals or organizations.

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  • 8. 

    When a judge "sustains" an objection:

    • A.

      The witness may answer.

    • B.

      The witness should ask his attorney.

    • C.

      The witness should not answer.

    • D.

      The witness should ask a question.

    Correct Answer
    C. The witness should not answer.
    Explanation
    When a judge "sustains" an objection, it means that the objection raised by one of the attorneys is valid and the judge agrees with it. Therefore, the witness should not answer the question that was objected to. This is because the judge has determined that there is a legal issue with the question or that it is inappropriate in some way. The witness should wait for further instructions or clarification from the judge or their attorney before proceeding.

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  • 9. 

    What statute governs the Florida "Sunshine Law?"

    • A.

      114

    • B.

      121

    • C.

      119

    • D.

      111

    Correct Answer
    C. 119
    Explanation
    The correct answer is 119. The Florida "Sunshine Law" is governed by Statute 119. This law ensures that the public has access to government meetings and records, promoting transparency and accountability in government operations. It allows individuals to request and obtain public records, attend government meetings, and be informed about the decisions and actions of public officials.

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  • 10. 

    The _________ specifies a series of administrative, physical, and technical safeguards for covered entities to use to assure the confidentiality, integrity, and availability of electronically protected health information.

    • A.

      The Sunshine Law

    • B.

      The Security Rule

    • C.

      Hippa Privacy Rule

    • D.

      Public Records Law

    Correct Answer
    B. The Security Rule
    Explanation
    The Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities to use to assure the confidentiality, integrity, and availability of electronically protected health information.

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  • 11. 

    What is a sign of physical stress?

    • A.

      Lack of work ethic.

    • B.

      Difficulty concentrating and remaining focused.

    • C.

      Low morale.

    • D.

      Insomnia.

    Correct Answer
    D. Insomnia.
    Explanation
    Insomnia is a sign of physical stress because it refers to the inability to fall asleep or stay asleep. When the body is under stress, it releases stress hormones like cortisol, which can disrupt the sleep-wake cycle. Physical stress can be caused by various factors such as illness, injury, or excessive physical exertion. Insomnia can lead to fatigue, decreased cognitive function, and overall decreased physical and mental well-being. Therefore, insomnia is a clear indicator of physical stress on the body.

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  • 12. 

    What phase of barricaded subjects is information about the subject obtained?

    • A.

      Containment phase

    • B.

      Termination phase

    • C.

      Observation phase

    • D.

      Approach phase

    Correct Answer
    C. Observation phase
    Explanation
    During the observation phase of barricaded subjects, information about the subject is obtained. This phase involves closely monitoring the subject's behavior, actions, and any communication they may have with law enforcement. It allows the authorities to gather crucial information about the subject's intentions, potential threats, and any possible negotiations that can be made. This phase is vital for assessing the situation and determining the most appropriate course of action to ensure the safety of everyone involved.

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  • 13. 

    What is the age for a missing person when Silver Alerts are activated?

    • A.

      75

    • B.

      60

    • C.

      55

    • D.

      65

    Correct Answer
    B. 60
    Explanation
    When a person goes missing and meets certain criteria, Silver Alerts are activated to help locate them. The correct age for activating Silver Alerts is 60. This means that if a person who is 60 years or older goes missing and their disappearance meets the necessary criteria, a Silver Alert will be issued to notify the public and assist in finding them.

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  • 14. 

    Which information can not be garnered from FCIC?

    • A.

      Stolen guns

    • B.

      Gang files

    • C.

      Criminal histories

    • D.

      Stolen credit cards

    Correct Answer
    D. Stolen credit cards
    Explanation
    The FCIC, or the Florida Crime Information Center, is a database that provides information on stolen guns, gang files, and criminal histories. However, it does not contain information about stolen credit cards. Therefore, the information about stolen credit cards cannot be garnered from FCIC.

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  • 15. 

    Where is NCIC housed?

    • A.

      Washington D.C.

    • B.

      Richmond, Virginia

    • C.

      Clarksburg, West Virginia

    • D.

      Annapolis, Maryland

    Correct Answer
    C. Clarksburg, West Virginia
    Explanation
    The NCIC (National Crime Information Center) is housed in Clarksburg, West Virginia.

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  • 16. 

    Over _________ Million transactions a month travel thru FCIC.

    • A.

      93

    • B.

      102

    • C.

      61

    • D.

      87

    Correct Answer
    D. 87
    Explanation
    The correct answer is 87 because it is the only option that is closest to the phrase "Over _________ Million transactions a month travel thru FCIC." The question is asking for the number of transactions that travel through FCIC in millions, and 87 is the closest option to a million.

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  • 17. 

    EMTs provide advanced life support to victims.

    • A.

      True

    • B.

      False Basic life support

    Correct Answer
    B. False Basic life support
    Explanation
    EMTs do not provide advanced life support to victims. Instead, they provide basic life support. This may include performing CPR, controlling bleeding, and providing oxygen, among other basic medical interventions. Advanced life support, on the other hand, involves more advanced medical procedures such as administering medications, intubation, and cardiac monitoring. Therefore, the correct answer is false, as EMTs provide basic life support rather than advanced life support.

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  • 18. 

    For an Amber Alert, the child must be under the age of 21 years of age.

    • A.

      True

    • B.

      False. Must be under 18 years of age.

    Correct Answer
    B. False. Must be under 18 years of age.
    Explanation
    The given statement is false. For an Amber Alert, the child must be under 18 years of age, not 21. Amber Alerts are emergency notifications issued in cases of child abductions, and they are designed to help locate and recover abducted children quickly. The age limit of 18 ensures that the alerts are focused on cases involving minors who are at higher risk and require immediate attention.

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  • 19. 

    Amber, Silver, and LEO alerts are displayed on lottery machines.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Amber, Silver, and LEO alerts are displayed on lottery machines. This statement is true. Lottery machines often display various alerts, including Amber alerts, which notify the public about missing children, Silver alerts, which notify the public about missing elderly individuals, and LEO alerts, which notify the public about law enforcement-related information. These alerts help raise awareness and encourage the public to be vigilant and report any relevant information.

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  • 20. 

    Inference refers to the process of deriving a conclusion not only based on fact but also based on human perception and logic.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Inference is the process of drawing conclusions based on facts, observations, and logical reasoning. It involves using available evidence to make educated guesses or predictions. Inference goes beyond just facts and incorporates human perception and logic to arrive at a conclusion. Therefore, the given statement that inference refers to the process of deriving a conclusion not only based on fact but also based on human perception and logic is true.

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  • 21. 

    All students in the 911 Public Safety Telecommunicator Program are expected to attend and successfully complete a CPR certification class.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    In the 911 Public Safety Telecommunicator Program, it is expected that all students attend and successfully complete a CPR certification class. This implies that CPR certification is a requirement for the program and it is mandatory for students to participate in order to successfully complete the program. Therefore, the statement that all students in the program are expected to attend and complete a CPR certification class is true.

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  • 22. 

    The term NORAD stands for:

    • A.

      National Officers Retaining Area Defenses

    • B.

      North American Aerospace Defense Command

    • C.

      National Organization for Response and Detaining

    • D.

      North American Roadway Area Department

    Correct Answer
    B. North American Aerospace Defense Command
    Explanation
    NORAD stands for North American Aerospace Defense Command. This organization is responsible for monitoring and defending the airspace of North America.

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  • 23. 

    Biological, Nuclear/Radiological, Incendiary, Chemical, and Explosive Agents are known in short as:

    • A.

      BNRICEA

    • B.

      FEMA

    • C.

      BNICE

    • D.

      BRICE

    Correct Answer
    C. BNICE
    Explanation
    The correct answer is BNICE because it is an acronym that stands for Biological, Nuclear/Radiological, Incendiary, Chemical, and Explosive Agents. This acronym is commonly used to refer to these different types of threats or hazards.

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  • 24. 

    The group whose mission is to support citizens and first responders to ensure that as a nation, we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from, and mitigate hazards is known as:

    • A.

      NIMS

    • B.

      NORAD

    • C.

      CEMP

    • D.

      FEMA

    Correct Answer
    D. FEMA
    Explanation
    FEMA stands for the Federal Emergency Management Agency. It is the group whose mission is to support citizens and first responders in order to build, sustain, and improve the nation's capability to prepare for, protect against, respond to, recover from, and mitigate hazards. FEMA plays a crucial role in coordinating and providing assistance during emergencies and disasters, working together with various government agencies, organizations, and communities to ensure effective response and recovery efforts.

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  • 25. 

    FEMA provides services for crisis counseling, unemployment, legal services, and special tax considerations.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    FEMA, the Federal Emergency Management Agency, is responsible for providing various services during crisis situations. These services include crisis counseling to help individuals cope with the emotional and psychological impact of disasters, unemployment assistance to support those who have lost their jobs due to emergencies, legal services to help individuals navigate legal issues arising from disasters, and special tax considerations to provide relief and support to affected individuals and businesses. Therefore, the statement that FEMA provides services for crisis counseling, unemployment, legal services, and special tax considerations is true.

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  • 26. 

    SERT operates under the direction and control of the President of the United States.

    • A.

      True

    • B.

      False 

    Correct Answer
    B. False 
    Explanation
    The statement contradicts the given answer. According to the statement, SERT operates under the direction and control of the President of the United States, not the Governor. Therefore, the correct answer is False.

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  • 27. 

    The Emergency Operations Center (EOP) is located at:

    • A.

      Near the largest county sheriff's office in the area

    • B.

      Inside a hospital

    • C.

      In a centralized location for representatives of all emergency support functions

    • D.

      In another county where the incident is occurring

    Correct Answer
    C. In a centralized location for representatives of all emergency support functions
    Explanation
    The correct answer is "In a centralized location for representatives of all emergency support functions." This is because the Emergency Operations Center (EOP) is typically established in a central location that allows representatives from various emergency support functions to coordinate and collaborate effectively during an emergency situation. By being centrally located, the EOP ensures that all relevant personnel can easily access and communicate with each other, facilitating efficient response and decision-making.

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  • 28. 

    Stress is defined as a reaction resulting from unpleasant or harmful events or consequences.

    • A.

      True

    • B.

      False. It is distress.

    Correct Answer
    B. False. It is distress.
    Explanation
    The given statement is false because stress is not defined as a reaction resulting from unpleasant or harmful events or consequences. Instead, stress is a physiological and psychological response to any demand or challenge, whether it is positive or negative. It can be caused by both pleasant and unpleasant events, and the term "distress" specifically refers to negative or harmful stress. Therefore, stress and distress are not the same thing.

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  • 29. 

    Stressors that are unique to a telecommunicator include:

    • A.

      A death in the family, divorce, or familial issues.

    • B.

      Multi-tasking, life or death situations, urgency, or shift rotations.

    • C.

      Heavy traffic coming into work, long commutes, or traffic delays.

    • D.

      Problems with coworkers, supervisors, or managers.

    Correct Answer
    B. Multi-tasking, life or death situations, urgency, or shift rotations.
    Explanation
    Telecommunicators, as the name suggests, are responsible for handling emergency calls and dispatching appropriate help. This job requires them to multitask efficiently, as they must gather information, provide instructions, and coordinate emergency responses simultaneously. Additionally, they often face life or death situations where quick decision-making is crucial. The nature of their work also involves a sense of urgency, as they need to respond promptly to emergencies. Furthermore, telecommunicators may have to work in rotating shifts, which can be mentally and physically challenging. Therefore, the stressors unique to telecommunicators include multitasking, life or death situations, urgency, and shift rotations.

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  • 30. 

    Taking a deep breath or avoiding personalizing the situation is a way to manage stress during an "in progress" incident.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Taking a deep breath or avoiding personalizing the situation can help manage stress during an "in progress" incident. By taking a deep breath, individuals can activate their body's relaxation response, which can help reduce stress levels. Avoiding personalizing the situation means not taking the incident as a personal attack or blaming oneself, which can also help in managing stress. Therefore, the statement is true as these techniques can be effective in dealing with stress during an ongoing incident.

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  • 31. 

    Ethics is defined as the principles of honor, morality, and accepted rules of conduct that govern an individual group.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Ethics refers to the principles that guide an individual or group's behavior, emphasizing honor, morality, and accepted rules of conduct. These principles serve as a moral compass, determining what is considered right or wrong in a given context. Therefore, the statement that ethics is defined as the principles of honor, morality, and accepted rules of conduct is accurate and true.

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  • 32. 

    The first 911 test call was made on February 16, 1968, in:

    • A.

      Detroit, Michigan

    • B.

      Evanston, Illinois

    • C.

      Fort Myers, Florida

    • D.

      Haleyville, Alabama

    Correct Answer
    D. Haleyville, Alabama
    Explanation
    The correct answer is Haleyville, Alabama. The first 911 test call was made on February 16, 1968, in Haleyville, Alabama. This call was made as a test to check the feasibility of implementing a nationwide emergency telephone number system. Haleyville was chosen for this test call because it was a small town with a relatively low population, making it an ideal location to test the system before implementing it nationwide. This successful test call paved the way for the establishment of the 911 emergency telephone number system that we use today.

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  • 33. 

    The information needed for basic questioning for a Telecommunicator includes:

    • A.

      Getting the caller's first and last name, address, and date of birth

    • B.

      Where, what, when, weapons, who, and how

    • C.

      Finding out if the call just occurred or if it past occurred

    • D.

      Asking if the patient needs an ambulance

    Correct Answer
    B. Where, what, when, weapons, who, and how
    Explanation
    The correct answer is a list of key information that a Telecommunicator needs to gather during a basic questioning. This includes asking about the location (where), the nature of the incident (what), the time of the incident (when), if there are any weapons involved, identifying the individuals involved (who), and understanding how the incident occurred (how). This information is crucial for the Telecommunicator to assess the situation accurately and provide appropriate assistance or dispatch emergency services if needed.

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  • 34. 

    The five parts of the communications cycle are active listening, patience, open-minded acceptance, positive thinking, and sensitivity to others.

    • A.

      True

    • B.

      False. Sender, Receiver, Message, Medium. and Feedback.

    Correct Answer
    B. False. Sender, Receiver, Message, Medium. and Feedback.
    Explanation
    The given answer is false. The correct parts of the communications cycle are sender, receiver, message, medium, and feedback. Active listening, patience, open-minded acceptance, positive thinking, and sensitivity to others are important skills in effective communication, but they are not the parts of the communications cycle.

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  • 35. 

    The TDD receives calls and communicates with citizens who are hearing impaired and/or unable to communicate verbally.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because the TDD (Telecommunications Device for the Deaf) is specifically designed to receive calls and facilitate communication with individuals who are hearing impaired or unable to communicate verbally. TDD allows for text-based communication, enabling those with hearing or speech disabilities to communicate effectively over the phone. Therefore, the statement accurately describes the purpose and function of TDD.

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  • 36. 

    The Florida Crime and Information Center (FCIC) and the National Crime Information Center (NCIC) collect, maintain, and provide criminal justice information to local, state, and federal agencies in a complete and accurate manner.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The FCIC and NCIC are responsible for collecting, maintaining, and providing criminal justice information to various agencies. This indicates that they strive to ensure that the information they provide is complete and accurate. Therefore, the statement is true.

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  • 37. 

    The five phases of the active shooter are the initial phase, negotiation phase, termination phase, observation phase, and containment phase.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The five phases of an active shooter incident, as commonly described, are:
    Preparation Phase: Pre-incident planning and preparation by responders.
    Initial Phase: The start of the incident with the active shooter.
    Resolution Phase: Includes negotiation (if applicable) and termination (stopping the shooter) phases.
    Post-Incident Phase: Activities after the incident, including debriefing and investigations.
    The terms "observation phase" and "containment phase" are not part of the standard phases of an active shooter incident.

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  • 38. 

    Ethics can be defined as:

    • A.

      Principles of honor, morality, and accepted rules of conduct of an individual or group.

    • B.

      Behavior and attitude patterns exhibit standards and character marked in pride in oneself.

    • C.

      Respect for the people one serves.

    • D.

      Commitment is one's career.

    Correct Answer
    A. Principles of honor, morality, and accepted rules of conduct of an individual or group.
    Explanation
    Ethics can be defined as the principles of honor, morality, and accepted rules of conduct of an individual or group. This definition encompasses the idea that ethics involves the standards and character exhibited by an individual or group, as well as the respect they have for the people they serve and their commitment to their career. It highlights the importance of following moral principles and adhering to accepted codes of conduct in order to maintain integrity and ensure ethical behavior.

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  • 39. 

    The first documented form of police communication was:

    • A.

      A bell

    • B.

      A whistle

    • C.

      A horn

    • D.

      A flag

    Correct Answer
    A. A bell
    Explanation
    The first documented form of police communication was a bell. Bells were commonly used to alert the community of emergencies or to signal the presence of law enforcement. They could be rung to gather people together or to notify them of a crime or danger. Bells were a simple and effective way to communicate in a time when there were no radios or telephones. They could be heard over long distances and were a recognizable sound that people associated with the police.

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  • 40. 

    The first hand-held radios were introduced in:

    • A.

      1940

    • B.

      1950

    • C.

      1960

    • D.

      1970

    Correct Answer
    C. 1960
    Explanation
    The correct answer is 1960. This is the year when the first hand-held radios were introduced. Hand-held radios revolutionized communication by allowing individuals to carry a portable device that could transmit and receive signals wirelessly. Prior to this, radios were typically large and stationary, limiting their use to specific locations. The introduction of hand-held radios in 1960 made communication more flexible and accessible, paving the way for further advancements in portable communication devices.

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  • 41. 

    Public Safety Telecommunicators need to be able to discern the differences between criminal and civil law.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Public Safety Telecommunicators, also known as 911 dispatchers, play a crucial role in emergency situations. They need to have a good understanding of criminal and civil law to effectively handle calls and dispatch appropriate help. Criminal law deals with offenses against society, such as crimes, while civil law deals with disputes between individuals or organizations. By discerning the differences between these two types of law, telecommunicators can accurately assess the nature of the emergency and provide appropriate assistance. Therefore, it is important for Public Safety Telecommunicators to have knowledge of criminal and civil law, making the statement true.

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  • 42. 

    Public Safety Telecommunicators need to understand the difference between public information and confidential information.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Public Safety Telecommunicators need to understand the difference between public information and confidential information because they are responsible for handling emergency calls and dispatching appropriate assistance. They need to know what information can be shared with the public and what needs to be kept confidential to ensure the safety and privacy of individuals involved. This knowledge is crucial in maintaining effective communication and providing accurate and timely assistance in emergency situations.

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  • 43. 

    An ________ incident is one that requires an immediate response due to persons in imminent danger of loss of life or limb or injuries beyond immediate first aid.

    • A.

      Emergency

    • B.

      Non-emergency

    • C.

      Routine

    • D.

      Urgent

    Correct Answer
    A. Emergency
    Explanation
    An emergency incident refers to a situation that demands an immediate response because individuals are at risk of losing their lives, limbs, or suffering injuries that cannot be addressed solely through first aid. This implies that the situation is critical and requires urgent attention and intervention to prevent further harm or casualties.

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  • 44. 

    The acronym HIPAA stands for:

    • A.

      Health Insurance Protective and Accountability Act

    • B.

      Health Insurance Portability and Accountability Act

    • C.

      Health Integrity Protection and Assurance Act

    • D.

      Health Information Protection and Accountability Act

    Correct Answer
    B. Health Insurance Portability and Accountability Act
    Explanation
    The correct answer is Health Insurance Portability and Accountability Act. This act was passed in 1996 and is a federal law in the United States that provides data privacy and security provisions for safeguarding medical information. It also establishes rules and regulations for the electronic exchange of health information and sets standards for the protection of sensitive patient data. The act aims to improve the efficiency and effectiveness of the healthcare system by ensuring the portability of health insurance coverage and promoting the privacy and security of patient information.

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  • 45. 

    Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten ____________.

    • A.

      The surrounding areas

    • B.

      Responder and public safety

    • C.

      Public safety

    • D.

      First responders

    Correct Answer
    B. Responder and public safety
    Explanation
    Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten responder and public safety. This is important because telecommunicators play a crucial role in coordinating emergency responses and providing critical information to responders. By understanding the skills and capabilities of the unit, they can effectively communicate and support them during the incident. Being aware of available resources helps them provide accurate and timely information to responders. Recognizing potential issues that may threaten responder and public safety allows them to take appropriate actions and ensure the safety of everyone involved.

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  • 46. 

    What is now known as the "Sunshine Law" was passed in 1909 and was originally known as the:

    • A.

      Florida's Law

    • B.

      Public Records Law

    • C.

      Open Records Law

    • D.

      The Security Rule

    Correct Answer
    B. Public Records Law
    Explanation
    The correct answer is Public Records Law. The "Sunshine Law" refers to a law that was passed in 1909, which is now known as the Public Records Law. This law ensures that government records and meetings are open and accessible to the public. It promotes transparency and accountability in government operations by allowing citizens to access and review government documents and attend public meetings. The term "Sunshine Law" is commonly used to refer to similar laws in various jurisdictions that aim to provide public access to government information.

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  • 47. 

    Utilizing basic questioning techniques will assist in properly classifying a call.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Utilizing basic questioning techniques helps in properly classifying a call because it allows the person handling the call to gather necessary information and identify the nature of the call. By asking relevant questions, the call handler can determine the appropriate category or department to transfer the call to, ensuring that the caller's needs are addressed efficiently. This helps in streamlining the call handling process and providing better customer service.

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  • 48. 

    Florida Crime Information Center, or FCIC, was created in June 1970 and is based in

    • A.

      Miami, FL

    • B.

      Quantico, VA

    • C.

      Jacksonville, FL

    • D.

      Tallahassee, FL

    Correct Answer
    D. Tallahassee, FL
    Explanation
    The correct answer is Tallahassee, FL. The FCIC, or Florida Crime Information Center, was created in June 1970 and is based in Tallahassee, FL.

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  • 49. 

    Which file below is not information that may be garnered from FCIC?

    • A.

      Wanted Persons

    • B.

      Missing Persons

    • C.

      Stolen Securities

    • D.

      Stolen Guns

    Correct Answer
    C. Stolen Securities
    Explanation
    The FCIC (Federal Crime Information Center) is a database that provides law enforcement agencies with information on criminal activities. The information that can be obtained from FCIC includes details about wanted persons, missing persons, and stolen guns. However, information about stolen securities is not typically available through FCIC.

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  • 50. 

    Utilizing the TDD, SKSK is the abbreviation for:

    • A.

      Go Ahead

    • B.

      Stop Keying

    • C.

      End of Conversation

    • D.

      Stop Kicking

    Correct Answer
    C. End of Conversation
    Explanation
    In the context of TDD (Test-Driven Development), the abbreviation "SKSK" stands for "End of Conversation". This term is often used in TDD to indicate that the discussion or conversation about a particular topic or requirement has come to an end, and it is time to move forward with implementing the solution. It signifies that all the necessary tests have been written and passed, and the development process can proceed to the next stage.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 14, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 03, 2012
    Quiz Created by
    HKSCHICO
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