The 911 Dispatcher Exam Practice Test
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A 911 Dispatcher is a communication personal who's responsibility includes transmitting (sending/receiving) transparent and reliable information, tracking equipment and vehicles, connect people in need of medical, police, and fire-fighting services. So, if you want to become a 911 Dispatcher, then you must go through the qualification process, which ultimately includes a written test. This practice test will give some insights into the same.
- 1.
- A.
Morality
- B.
Ethics
- C.
Professionalism
- D.
Self-respect
- 2.What statute advises that no public safety telecommunicator or employee of a state agency or county, city or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engages in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest.
- A.
119
- B.
114
- C.
112
- D.
136
- 3.A high standard of ethical and moral conduct is an essential ingredient in the development of a professional public safety telecommunicator on or off duty.
- A.
True
- B.
False
- 4.A _________ is anything of value intended to benefit the giver more than the receiver, given to a person because of position and authority rather than because of an individual or personal qualities.
- A.
Gift
- B.
Reward
- C.
Gratuity
- D.
Benefit
- 5.What state was the first to utilize 2 way radios in 1933?
- A.
California
- B.
New Jersey
- C.
Illinois
- D.
Florida
- 6.In what year was Senate Bill 800 declaring 911 as the National Communications number.
- A.
2004
- B.
1961
- C.
1999
- D.
2001
- 7.Civil Law deals with the body of statutes and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws.
- A.
True
- B.
False Criminal Law does that
- 8.When a judge "sustains" an objection:
- A.
The witness may answer
- B.
The witness should ask his attorney
- C.
The witness should not answer
- D.
The wintess should ask a question
- 9.What statute governs the Florida "Sunshine Law?"
- A.
114
- B.
121
- C.
119
- D.
111
- 10.The _________ specifies a series of administrative, physical, and technical safeguards for covered entities to use to assure the confidentiality, integrity, and availability of electronically protected health information.
- A.
The Sunshine Law
- B.
The Security Rule
- C.
Hippa Privacy Rule
- D.
Public Records Law
- 11.What is a sign of phsical stress?
- A.
Lack of work ethic
- B.
Difficulty concentrating and remaining focused
- C.
Low morale
- D.
Insomnia
- 12.What phase of barricaded subjects is information about subject obtained?
- A.
Containment phase
- B.
Termination phase
- C.
Observation phase
- D.
Approach phase
- 13.What is the age for a missing person when Silver Alerts are activated?
- A.
75
- B.
60
- C.
55
- D.
65
- 14.Which information can not be garnered from FCIC?
- A.
Stolen guns
- B.
Gang files
- C.
Criminal histories
- D.
Stolen credit cards
- 15.Where is NCIC housed?
- A.
Washington D.C.
- B.
Richmond, Virginia
- C.
Clarksburg, West Virginia
- D.
Annapolis, Maryland
- 16.Over _________ Million transactions a month travel thru FCIC.
- A.
93
- B.
102
- C.
61
- D.
87
- 17.EMT's provide advanced life support to victims.
- A.
True
- B.
False Basic life support
- 18.For an Amber Alert, the child must be under the age of 21 years of age.
- A.
True
- B.
False Must be under 18 years of age
- 19.Amber, Silver and LEO alerts are displayed on lottery machines.
- A.
True
- B.
False
- 20.An inference refers to the process of deriving a conclusion not only based on fact but also based on human perception and logic.
- A.
True
- B.
False
- 21.All students in the 911 Public Safety Telecommunicator Program are expected to attend and successfully complete a CPR certification class
- A.
True
- B.
False
- 22.The term NORAD stands for:
- A.
National Officers Retaining Area Defenses
- B.
North American Aerospace Defense Command
- C.
National Organization for response and Detaining
- D.
North American Roadway Area Department
- 23.Biological, Nuclear/Radiological, Incendiary, Chemical and Explosive Agents is known in short as:
- A.
BNRICEA
- B.
FEMA
- C.
BNICE
- D.
BRICE
- 24.The group whose mission is to support citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate hazards is known as:
- A.
NIMS
- B.
NORAD
- C.
CEMP
- D.
FEMA
- 25.FEMA provides services for crisis counseling, unemployment, legal services and special tax considerations.
- A.
True
- B.
False
- 26.SERT operates under the directions and control of the President of the United States.
- A.
True
- B.
False It is the Governor
- 27.The Emergency Operations Center (EOP) is located:
- A.
Near the largest county sheriff's office in the area
- B.
Inside a hospital
- C.
In a centralized location for representatives of all emergency support functions
- D.
In another county as to where the incident is occurring
- 28.Stress is defined as a reaction resulting from unpleasant or hamful events or consequences.
- A.
True
- B.
False It is distress
- 29.
- A.
A death in the family, divorce or familial issues
- B.
Multi-tasking, life or death situations, urgency or shift rotations
- C.
Heavy traffic coming into work, long commutes or traffic delays
- D.
Problems with coworkers, supervisors or managers
- 30.Taking a deep breath or avoiding personalizing the situation is a way to manage stress during an "in progress" incident.
- A.
True
- B.
False
- 31.Behaviors a Telecommunicator might engage in that might discredit their professionalism, the agency they work for or its members might include:
- A.
Negative attitude, gossiping or making derogatory statements about the agency
- B.
Not knowing SOP's
- C.
Laughing with a coworker
- D.
Taking frequent breaks and long lunches
- 32.Ethisc is defined as the principles of honor, morality and accepted rules of conduct that govern an individual group
- A.
True
- B.
False
- 33.The first 911 test call was made on February 16, 1968 in:
- A.
Detroit, Michigan
- B.
Evanston, Illinois
- C.
Fort Myers, Florida
- D.
Haleyville, Alabama
- 34.The information needed for basic questioning for a Telecommunicator include:
- A.
Getting the callers first and last name, address and date of birth
- B.
Where, what, when, weapons, who and how
- C.
Finding out if the call just occurred or if its past occurred
- D.
Asking if the patient needs an ambulance
- 35.The five parts of the communications cycle is active listening, patience, open minded acceptance, positive thinking and sensitivity to others.
- A.
True
- B.
False Sender, Receiver, Message, Medium and Feedback
- 36.The TDD receives calls and communicates with citizens who are hearing impaired and/or unable to verbally communicate.
- A.
True
- B.
False
- 37.The Florida Crime and Information Center (FCIC) and the National Crime Information Center (NCIC) collects, maintains and provides criminal justice information to local, state and federal agencies in a complete and accurate manner.
- A.
True
- B.
False
- 38.The five phases of the active shooter are: initial phase, negotiation phase, termination phase, observation phase and containment phase.
- A.
True
- B.
False Fantasy, Planning, preparation, Approach and Implementation
- 39.Ethics can be defined as:
- A.
Principles of honor, morality and accepted rules of conduct an individual or group
- B.
Behavior and attitude patterns exhibiting standards and character marked in pride in oneself
- C.
Respect for the people one serves
- D.
Commitment in one's career
- 40.The first documented form of police communication was:
- A.
A bell
- B.
A whistle
- C.
A horn
- D.
A flag
- 41.The first hand-held radios were introduced in:
- A.
1940
- B.
1950
- C.
1960
- D.
1970
- 42.Public Safey Telecommunicators need to be able to discern the differences between criminal and civl law.
- A.
True
- B.
False
- 43.Public Safety Telecommunicators need to understand the difference between public information and confidential information.
- A.
True
- B.
False
- 44.An ________ incident is one that requires an immediate response due to persons in imminent danger of loss of life or limb, or injuries beyond immediate first aid.
- A.
Emergency
- B.
Non-emergency
- C.
Routine
- D.
Urgent
- 45.The acronym HIPAA stands for:
- A.
Health Insurance Protective and Accountablility Act
- B.
Health Insurance Portability and Accountability Act
- C.
Health Integrity Protection and Assurance Act
- D.
Health Information Protection and Accountability Act
- 46.Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten ____________.
- A.
The surrounding areas
- B.
Responder and public safety
- C.
Public safety
- D.
First responders
- 47.What is now known as the "Sunshine Law" was passed in 1909 was originally known as the:
- A.
Florida's Law
- B.
Publice Records Law
- C.
Open Records Law
- D.
The Security Rule
- 48.Utilizing basic questioning techniques will assist in properly classifying a call.
- A.
True
- B.
False
- 49.Florida Crime Information Center or FCIC was created in June 1970 and is based in
- A.
Miami, FL
- B.
Quantico, VA
- C.
Jacksonville, FL
- D.
Tallahassee, FL
- 50.Which file below is not information that may be garnered from FCIC?
- A.
Wanted Persons
- B.
Missing Persons
- C.
Stolen Securities
- D.
Stolen Guns
- 51.Utilizing the TDD, SKSK is the abbreviation for:
- A.
Go Ahead
- B.
Stop Keying
- C.
End of Conversation
- D.
Stop Kicking
- 52.The Florida Interoperability Network or FIN is provided by the State of Florida for all public safety disciplines.
- A.
True
- B.
False
- 53.Telematic Call Centers uses two way wireless communications between a vehicle and a processing center.
- A.
True
- B.
False
- 54.Sulfur is an example of what kind of hazardous material?
- A.
Liquid
- B.
Gas
- C.
Solid
- D.
Aerosol
- 55.CHEMTREC provides information on:
- A.
Prices on gasoline around the globe
- B.
Hazardous materials
- C.
Chemical dependency
- D.
Chemical commpanies around the globe
- 56.The DOT ERG has established a five digit numbering system to identify materials
- A.
True
- B.
False It is a four digit numbering system
- 57.Officers can identify a material by finding the number on the:
- A.
Red panel
- B.
Orange panel
- C.
Black and White panel
- D.
In the chemical aid booklet
- 58.Responding "Cold" to call by Emergency Medical Services is:
- A.
Lights and sirens
- B.
For life threatening calls or emergencies
- C.
No lights or sirens
- D.
For routine calls
- 59.A multi-casualty incident is defined as an incident where the number and severity of casualties exceeds the capability of the responders' initial resources
- A.
True
- B.
False
- 60.A past event is also known as a delayed call.
- A.
True
- B.
False
- 61.In an Active Shooter situation, the perpetrator gathering equipment needed to carry out the event is known as:
- A.
Fantasy phase
- B.
Planning phase
- C.
Preparation phase
- D.
Approach phase
- 62.The Florida Amber Alert was established in August, 2000.
- A.
True
- B.
False
- 63.The Amber Alert Activation must be recommended by:
- A.
FDLE
- B.
FCIC
- C.
The local law enforcement agency of jurisdiction
- D.
FBI
- 64.Florida's Silver Alert Plan was made effective by Executive Order signed by Charlie Crist on October 8, 2008.
- A.
True
- B.
False
- 65.Eustress is defined as any stress reaction resulting from unpleasant or harmful events or consequences.
- A.
True
- B.
False Eustress is associated with pleasant experiences or positive emotions.
- 66.The effect of long term mental stress is known as:
- A.
Low morale
- B.
Lack of drive
- C.
Burnout
- D.
Negative attitude
- 67.Intentional release of toxic biological agents to harm and terrorize citizens in the name of a political or other cause is known as:
- A.
State terrorism
- B.
Bio-terrorism
- C.
Eco-terrorism
- D.
Nuclear terrorism
- 68.A political theory holding all forms of government authority to be unnecessary and undesirable and advocating a society based on voluntary cooperation and free association of individuals and groups is know as:
- A.
Anti-terrorism
- B.
Counter-terrorism
- C.
Asset
- D.
Anarchism
- 69.A Dirty Bomb is also known as a Radiological Dispersal Device (RDD).
- A.
True
- B.
False
- 70.The primary role and responsibilities of the TERT Team is to provide mission critical assistance for call taking and dispatcher functions during and after a disaster incident.
- A.
True
- B.
False
- 71.Information being disseminated to the public is governed by the following:
- A.
Agency policies and local government
- B.
Individual agencies, state laws and federal laws
- C.
Local government, state laws, and federal laws
- D.
Agency policies, local government, state laws and federal laws
- 72.Comprehend acts that are considered professionally unethical are:
- A.
Honesty
- B.
Courteousness
- C.
Offering or accepting gratuities
- D.
Judging every one alike
- 73.The chain of command is defined as:
- A.
The link between one organization and another.
- B.
The connection or linkage of authority between one individual and another.
- C.
The linkage of authority and responsibility that joins multiple levels of an organization.
- D.
Connection or linkage of authority and responsibility that joins one level of an organization to another.
- 74.The first test call was made using the 911 system in Haleyville, Alabama on February 16, 1968.
- A.
True
- B.
False
- 75.The number 911 is used as the emergency number only in the United States and Canada.
- A.
True
- B.
False
- 76.Section 119.01, F.S., provides that all state, county and municipal records are closed for personal inspection and copy by any person.
- A.
True
- B.
False They are open and can be copied
- 77.A telecommunicator can not be held criminally liable if they violate a law or statute.
- A.
True
- B.
False They can be held liable
- 78.Confidential information may include all except:
- A.
Name, address, and phone number
- B.
Patient care information
- C.
Suspect information
- D.
The identity of the deceased before the next of kin is notified
- 79.A deposition, also known as a depo, is the taking of testimony under oath.
- A.
True
- B.
False
- 80.HIPAA was designed to protect patients from disclosure of protected health information that is oral, written or electronic.
- A.
True
- B.
False
- 81.The "Sunshine Law" passed in 1909, provides that any records made or received by any public agency in the course of its official business are available for inspection and copying by any person.
- A.
True
- B.
False
- 82.What vital information should be obtained first in order to properly classify a call?
- A.
What the nature of the incident is
- B.
When did the event actually take place
- C.
Are there weapons
- D.
Where or location of the event
- 83.Interpersonal skills encompass communications between two or more people and include only verbal communications.
- A.
True
- B.
False It also includes non-verbal communications
- 84."Feedback" is not one of the 5 parts that make up the communications cycle.
- A.
True
- B.
False
- 85.What is the number for the Florida Relay Systems that assist individuals with hearing and speech impediments in communications with those without TDD capabilities?
- A.
611
- B.
711
- C.
311
- D.
411
- 86.A mobile radio is more powerful then a base radio or a portable radio.
- A.
True
- B.
False The base radio is more powerful
- 87.The Florida interoperability capabilities including the Florida Interoperability Network (FIN) can only be used in case of emergencies.
- A.
True
- B.
False It can be used for daily operations also
- 88.Multi-functional dexterity is:
- A.
Being able to sit at your desk for a long period of time without a break
- B.
Being able to write, type, listen and talk at the same time
- C.
Being able to eat food and drink water at your CAD
- D.
Being able to carry on a conversation with a co-worker while listening to a caller
- 89.To demonstrate the ability to recognize when information is not appropriate:
- A.
Gather information by only asking questions that require a yes and no answer to move the call along
- B.
Paying attention to the caller only and not listening to any background noises
- C.
Draw premature conclusions to end call faster
- D.
Zero in on key words
- 90.Active listening skills include:
- A.
Interrupting when the caller is going on and on
- B.
Become defensive if the caller becomes defensive
- C.
Not passing judgments or jumping to conclusions
- D.
Don't show empathy for the caller's situation, it shows weakness in a call taker
- 91.CHEMTREC is a 24/7/365 emergency call center that provides immediate information and assistance to anyone involved in a chemical or hazardous material incident around the globe.
- A.
True
- B.
False
- 92.A secondary emergency response unit is the main unit assigned to a particular call
- A.
True
- B.
False It is the primary unit
- 93.It is ok to ask a suicidal caller if they are planning to hurt themselves or are suicidal.
- A.
True
- B.
False
- 94.Stress is defined as physical, mental or emotional factors that cause bodily or mental tension.
- A.
True
- B.
False
- 95.Techniques necessary to prevent and manage stress are all except:
- A.
Take regular breaks
- B.
Establish proper eating habits
- C.
Take medication
- D.
Get adequate sleep
- 96.Critical Incident Stress Management (CISM) is a structured process for managing the stress involved in a critical incident.
- A.
True
- B.
False
- 97.According to the mission of the Department of Homeland Security, its main areas of responsibility include all except:
- A.
Guarding against terrorism
- B.
Protecting our gun rights
- C.
Securing our borders
- D.
Enforcing our immigration laws
- 98.Florida has _______ Emergency Support Functions (ESFs), grouped by function rather than agency.
- A.
25
- B.
18
- C.
22
- D.
17
- 99.A law enforcement only telecommunicator will not be required to take a CPR course.
- A.
True
- B.
False
- 100.In 1940 the first statewide radio system was implemented by the Connecticut State Police.
- A.
True
- B.
False
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