Internal Job Posting Assessment -2013
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Questions and Answers
- 1.
What do you mean by CRM?
- A.
Client Retention Management
- B.
Customer Relationship Management
- C.
Crisis Relationship Management
- D.
Critical Regain Management
Correct Answer
B. Customer Relationship ManagementExplanation
Customer Relationship Management (CRM) refers to the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. It involves gathering and analyzing customer information, improving customer satisfaction and loyalty, and ultimately driving sales and business growth. CRM systems help businesses streamline their sales processes, enhance customer service, and build stronger relationships with their customers.Rate this question:
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- 2.
How do you LOGIN to the HR - Application?
- A.
By Direct Link
- B.
By Providing Username & Password
- C.
Cannot Enter HR App
- D.
By Creating Filters
Correct Answer
B. By Providing Username & PasswordExplanation
The correct answer is "By Providing Username & Password." To login to the HR Application, users need to enter their username and password. This is a common method used for accessing various applications and systems, where users need to authenticate themselves by providing their unique credentials. By entering the correct username and password, users can gain access to the HR Application and utilize its features and functions.Rate this question:
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- 3.
How do we Search a Contact with email ID?
- A.
Home > Search > Contact ID
- B.
Home > Sales > Contacts > Search > Search for > E Mail
- C.
Home > Sales > Sales Order > Search > Search for > Sales Order
- D.
All of the options
Correct Answer
B. Home > Sales > Contacts > Search > Search for > E MailExplanation
To search for a contact with an email ID, the correct option is "Home > Sales > Contacts > Search > Search for > E Mail." This option suggests that within the Sales section, we can navigate to the Contacts page and use the search function to search for a contact based on their email ID.Rate this question:
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- 4.
What is a COLD Temperature in Contact?
- A.
Probability of Closure is LOW
- B.
Probability of Closure is NORMAL
- C.
Probability of Closure is HIGH
- D.
All of the options
Correct Answer
A. Probability of Closure is LOWExplanation
A COLD Temperature in Contact refers to a situation where the likelihood of a closure or agreement being reached is low. This means that the probability of parties involved in a negotiation or discussion reaching a resolution or coming to an agreement is minimal. In such cases, there may be a lack of cooperation, understanding, or willingness to compromise, leading to a low probability of closure.Rate this question:
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- 5.
What is a Filter in CRM?
- A.
Filter is used in searching the contacts
- B.
Filter is an Anti Virus
- C.
Filter helps in assembling the CRM for effective use
- D.
All of the options
Correct Answer
C. Filter helps in assembling the CRM for effective useExplanation
A filter in CRM is a tool or feature that helps in assembling the CRM system for effective use. It allows users to sort and organize data, such as contacts, based on specific criteria or parameters. By using filters, users can easily search and retrieve the desired information from the CRM system, making it more efficient and user-friendly.Rate this question:
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- 6.
Which field shows us the Actual Source of the Contact?
- A.
Contact Status
- B.
Profile
- C.
Assigned To
- D.
Lead Source
Correct Answer
D. Lead SourceExplanation
The field that shows us the actual source of the contact is the "Lead Source" field. This field provides information about how the contact was initially generated or where it originated from. It helps to identify the specific channel or method that led to the contact being created, such as a website form, referral, advertisement, or event. By tracking the lead source, businesses can analyze the effectiveness of their marketing and sales efforts and make informed decisions to optimize their lead generation strategies.Rate this question:
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- 7.
What are the Payment Gateways we have?
- A.
E Billing Solution
- B.
CC Avenue
- C.
Bill desk
- D.
All of the options
Correct Answer
D. All of the optionsExplanation
All of the options mentioned in the question are payment gateways. E Billing Solution, CC Avenue, and Bill desk are all popular payment gateway options that provide secure and convenient payment processing services for online transactions. Therefore, the correct answer is "All of the options."Rate this question:
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- 8.
What is to be mentioned in Sales Order Description?
- A.
Payment Details
- B.
Payment Details & Approvals
- C.
Payment Details & Approvals & Any specific Promises made to the client.
- D.
City Name
Correct Answer
C. Payment Details & Approvals & Any specific Promises made to the client.Explanation
In the Sales Order Description, it is important to mention the payment details, approvals, and any specific promises made to the client. This information helps in providing a clear understanding of the sales order and ensures that all parties involved are aware of the payment terms, necessary approvals, and any additional commitments made to the client. Including the city name or just mentioning payment details alone would not provide a comprehensive description of the sales order.Rate this question:
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- 9.
Can we send SMS through CRM?
- A.
Yes
- B.
No
- C.
Maybe
- D.
No facility available
Correct Answer
A. YesExplanation
Yes, we can send SMS through CRM. CRM (Customer Relationship Management) systems often have the capability to send SMS messages to customers. This feature allows businesses to communicate with their customers through text messages, providing updates, promotions, or other important information. By utilizing CRM to send SMS, businesses can streamline their communication process and reach customers more effectively.Rate this question:
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- 10.
How would you know who has created the Sales Order?
- A.
Account Name
- B.
Lead Status
- C.
Lead Source
- D.
Assigned To
Correct Answer
A. Account NameExplanation
The Account Name is the most likely indicator of who has created the Sales Order. The Account Name represents the organization or individual that the Sales Order is being created for. Therefore, it is logical to assume that the person or team associated with that Account Name would be responsible for creating the Sales Order.Rate this question:
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- 11.
In Sales Order Phone Field is not compulsory?
- A.
Yes
- B.
No
- C.
Maybe
- D.
No option as such
Correct Answer
B. NoExplanation
The statement "No" suggests that the Phone Field in the Sales Order is compulsory. This means that when creating a Sales Order, the user is required to provide a phone number.Rate this question:
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- 12.
What is the name of the Operating System that we use?
- A.
Ubuntu
- B.
Twinkle
- C.
CRM
- D.
None of the options
Correct Answer
A. UbuntuExplanation
Ubuntu is the correct answer because it is a popular operating system that is widely used by individuals and organizations. It is a Linux-based operating system that provides a user-friendly interface and a wide range of software applications. Ubuntu is known for its stability, security, and ease of use, making it a preferred choice for many users.Rate this question:
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- 13.
In case of Cash Deposit, what should be the Payment Mode?
- A.
Payment Gateway
- B.
Net Banking
- C.
Postal
- D.
None of the options
Correct Answer
D. None of the optionsExplanation
In the case of cash deposit, the payment mode should not be any of the options given. Cash deposit is typically done by physically depositing cash at a bank or financial institution, and it does not involve payment gateways, net banking, or postal services. Therefore, none of the options provided are applicable for the payment mode in cash deposit.Rate this question:
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- 14.
What is a Service Contract?
- A.
Mailing Details
- B.
Sent e-mail Details
- C.
Trial Details
- D.
Sales Details
Correct Answer
C. Trial DetailsExplanation
A service contract is a legal agreement between a service provider and a client, outlining the terms and conditions of the services to be provided. It typically includes details such as the scope of work, duration, payment terms, and any warranties or guarantees. The correct answer, "Trial Details," aligns with the concept of a service contract as it refers to the specific details and conditions related to a trial period for a service or product.Rate this question:
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- 15.
What are the Rules required for creating a Not Contacted Filter?
- A.
Assigned To EQUALS ________, Contact Status EQUALS _________
- B.
Account Name EQUALS ________, Lead Source Equals __________
- C.
Mobile EQUALS _________, First Name EQUALS ________________
- D.
All of the options
Correct Answer
A. Assigned To EQUALS ________, Contact Status EQUALS _________Explanation
The correct answer is "All of the options." This means that all the rules mentioned in the given options are required for creating a Not Contacted Filter. These rules include Assigned To equals a specific value, Contact Status equals a specific value, Account Name equals a specific value, Lead Source equals a specific value, Mobile equals a specific value, and First Name equals a specific value.Rate this question:
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- 16.
What is the Company's email ID where every employee can drop his/her Ideas and Suggestions?
- A.
- B.
- C.
- D.
Explanation
The correct answer is [email protected]. This email ID is likely the company's designated address for employees to submit their ideas and suggestions. It is common for companies to have a specific email address or platform dedicated to collecting feedback from employees. The use of the word "echoes" in the email suggests that it is a platform where employee voices and ideas are heard and echoed.Rate this question:
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- 17.
In Sales Order, Item Details Section, what should be the Item Name?
- A.
Product he can buy in Future
- B.
Product he has bought in the Past
- C.
Product he has bought in Present
- D.
Product he has always wanted to buy
Correct Answer
C. Product he has bought in PresentExplanation
The item name in the Sales Order Item Details section should be the product that the customer has bought in the present. This section is used to specify the specific item that the customer is currently purchasing.Rate this question:
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- 18.
What is KPI?
- A.
Key Product Incentives
- B.
Key Performance Incentives
- C.
Key Performance Indicator
- D.
Key Person Indicator
Correct Answer
C. Key Performance IndicatorExplanation
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving its key objectives. It is used to evaluate the success or failure of an organization in reaching its strategic goals. KPIs are typically quantifiable and provide insights into various aspects of performance, such as sales, customer satisfaction, and productivity. They help businesses track progress, identify areas for improvement, and make data-driven decisions to drive success.Rate this question:
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- 19.
Who should be kept in loop while mailing for any issue?
- A.
Immediate Senior
- B.
Manager
- C.
HR
- D.
Head of department
Correct Answer(s)
A. Immediate Senior
B. ManagerExplanation
When mailing for any issue, it is important to keep the immediate senior and the manager in the loop. This ensures that the higher-ups are aware of the problem and can provide guidance or take necessary actions. By involving the immediate senior and manager, the communication chain remains intact and the appropriate individuals are informed about the issue.Rate this question:
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- 20.
Any issue related to time and attendance should be mail on?
- A.
- B.
- C.
- D.
Explanation
The correct answer is "[email protected]." This is because any issue related to time and attendance should be directed to the HR department, as they are responsible for managing employee records, including attendance.Rate this question:
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- 21.
Any issue related to CRM Support should be raised at ?
- A.
- B.
- C.
- D.
Explanation
The correct answer is [email protected]. This is because the question asks where any issue related to CRM Support should be raised, and [email protected] is the email address specifically mentioned for CRM support.Rate this question:
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- 22.
In Sales Order, should the Subject and Item Quantity be the same?
- A.
Not at all
- B.
Should be same
- C.
Not Necessary
- D.
I am not Sure
Correct Answer
A. Not at allExplanation
The subject and item quantity in a sales order do not need to be the same. The subject of a sales order refers to the purpose or description of the order, while the item quantity refers to the quantity of a specific item being ordered. These two elements serve different purposes and do not necessarily have to align.Rate this question:
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- 23.
What is the first thing you will do when you come to know that your Evolution is not working?
- A.
Report it to your Immediate Senior
- B.
Try and solve the issue by yourself (If possible)
- C.
Tag a ticket at IT Support
- D.
All of the options
Correct Answer
B. Try and solve the issue by yourself (If possible)Explanation
In the given scenario, the best course of action would be to try and solve the issue by yourself if possible. This is because attempting to troubleshoot and resolve the problem independently can save time and resources. It also demonstrates initiative and problem-solving skills. However, if the issue is beyond your capabilities, it would be appropriate to report it to your immediate senior or tag a ticket at IT support for further assistance. Choosing the option "All of the options" is not the most accurate answer as it implies that all the options are equally valid, which may not always be the case.Rate this question:
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- 24.
What is the Vision of CapitalVia?
- A.
To Become Global Research conglomerate by 2020
- B.
To Become Global conglomerate by 2020
- C.
To Become finest Global Research conglomerate by 2020
- D.
To Become conglomerate by 2020
Correct Answer
C. To Become finest Global Research conglomerate by 2020Explanation
The vision of CapitalVia is to become the finest global research conglomerate by 2020. This means that they aim to be the best and most respected company in the field of global research, providing top-notch services and solutions to their clients worldwide. They aspire to be a conglomerate, which suggests that they plan to expand and diversify their business operations. By setting this vision, CapitalVia demonstrates their ambition and commitment to achieving excellence in their industry.Rate this question:
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- 25.
What is the Punch Line of CapitalVia?
- A.
Belief.Timely.Accurate.
- B.
Belief.Accurate.Timely.
- C.
Timely.Accurate.Belief.
- D.
Accurate.Belief.Timely.
Correct Answer
B. Belief.Accurate.Timely.Explanation
The punch line of CapitalVia is "Belief.Accurate.Timely." This punch line emphasizes the company's core values and principles. It suggests that CapitalVia believes in providing accurate and timely information to its clients, which is crucial in the financial industry. By prioritizing belief, accuracy, and timeliness, CapitalVia aims to build trust and deliver reliable investment advice to its customers.Rate this question:
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- 26.
What all are the Innovations of CapitalVia?
- A.
CV Book of Records
- B.
ISO Certification
- C.
Corporate Research House
- D.
All of the options
Correct Answer
A. CV Book of RecordsExplanation
CapitalVia has introduced several innovations, including the CV Book of Records, ISO Certification, and the Corporate Research House. The CV Book of Records is likely a record-keeping system or platform that recognizes and celebrates achievements and milestones within the company. ISO Certification indicates that CapitalVia has met international standards for quality management systems. The Corporate Research House suggests that CapitalVia has a dedicated research department that conducts in-depth analysis and provides valuable insights. Therefore, the correct answer is "CV Book of Records," as it is mentioned as one of the innovations introduced by CapitalVia.Rate this question:
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- 27.
Which e-mail Id you would suggest for sending the resume to apply for job?
- A.
- B.
- C.
- D.
Explanation
The correct answer is "[email protected]". This email ID is most suitable for sending a resume to apply for a job as it is specifically designated for human resources purposes. The HR department is responsible for recruitment and selection, so sending the resume to this email ID ensures that it reaches the appropriate department for consideration.Rate this question:
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- 28.
Which policy can help you earn bonus?
- A.
Leave Encashment Policy
- B.
Employee Referral Policy
- C.
None of the options
- D.
Leave Policy
Correct Answer
C. None of the optionsExplanation
None of the options mentioned in the question can help you earn a bonus.Rate this question:
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- 29.
Office reporting time is-
- A.
9:00 am
- B.
8:55 pm
- C.
8:55 am
- D.
9:05 am
Correct Answer
C. 8:55 amExplanation
The correct answer is 8:55 am because it is the time that is closest to 9:00 am, which is the expected reporting time for the office. This suggests that employees are expected to arrive at the office a few minutes before 9:00 am to ensure they are ready to start work on time.Rate this question:
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- 30.
No. of leaves company allots per month-
- A.
1.5
- B.
2
- C.
2.5
- D.
More than 3
Correct Answer
A. 1.5Explanation
The company allots 1.5 leaves per month to its employees.Rate this question:
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- 31.
PIP stands for-
- A.
Performance Improvement Program
- B.
Process Improvement Project
- C.
Performance Improvement Potential
- D.
Performance Improvement Plan
Correct Answer
D. Performance Improvement PlanExplanation
PIP stands for Performance Improvement Plan. A Performance Improvement Plan is a formal process used by employers to help employees improve their performance or behavior. It is typically used when an employee is not meeting the expected standards or has performance issues. The plan outlines specific goals, expectations, and actions that need to be taken to address the performance issues and improve the employee's performance.Rate this question:
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- 32.
Which policy we have at CV-
- A.
Reappointment Policy
- B.
Whistle blower policy
- C.
Bonus Policy
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because the question asks which policies are present at CV. The options provided include the Reappointment Policy, Whistleblower Policy, and Bonus Policy, indicating that all three policies are implemented at CV.Rate this question:
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- 33.
Portal for checking time and attendance is-
- A.
EHR
- B.
HR App
- C.
Outlook
- D.
None of them
Correct Answer
A. EHRExplanation
The correct answer is eHR because eHR is a common abbreviation for electronic Human Resources, which typically includes a portal for employees to check their time and attendance. HR App and Outlook are not specifically designed for time and attendance tracking, and "None of them" implies that there is no portal available for checking time and attendance, which is not accurate.Rate this question:
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- 34.
In an year there are __________ Performance Appraisal cycles.
- A.
1
- B.
4
- C.
2
- D.
3
Correct Answer
B. 4Explanation
In a year, there are typically four performance appraisal cycles. This allows organizations to evaluate their employees' performance and provide feedback multiple times throughout the year. Having four cycles allows for regular check-ins and ensures that employees have opportunities to set goals, receive constructive criticism, and make improvements. It also helps in tracking progress and aligning individual performance with organizational objectives.Rate this question:
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- 35.
Number of late comings allowed in a month-
- A.
1
- B.
2
- C.
3
- D.
More than 3
Correct Answer
B. 2Explanation
The correct answer is 2 because it implies that only two instances of being late are allowed in a month. This suggests that there is a limit on the number of times someone can be late, and exceeding this limit may result in consequences.Rate this question:
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- 36.
No. of persons who can stand at Coffee Machine-
- A.
5
- B.
6
- C.
4
- D.
More than 6
Correct Answer
A. 5Explanation
The given answer suggests that the coffee machine can accommodate a maximum of 5 people standing at it. This implies that there is limited space around the coffee machine, possibly due to its size or the available counter space. Therefore, only 5 individuals can comfortably stand and use the coffee machine at the same time.Rate this question:
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- 37.
City where CV first started its operation
- A.
Indore
- B.
Bangalore
- C.
Jaipur
- D.
Ahmedabad
Correct Answer
B. BangaloreExplanation
CV most likely refers to a company or organization that started its operations in a specific city. Among the options given, Bangalore is the most well-known city for being a hub of technology and innovation in India. It is home to numerous multinational companies and startups, making it a prime location for the establishment of new operations. Therefore, it is plausible that Bangalore is the city where CV first started its operation.Rate this question:
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- 38.
Is sharing of Password allowed?
- A.
Yes
- B.
No
- C.
Your Choice
- D.
None of the above
Correct Answer
B. NoExplanation
Sharing of passwords is generally not allowed because it can compromise the security and confidentiality of the account or system being accessed. Sharing passwords increases the risk of unauthorized access and can make it difficult to track and monitor user activity. It is recommended to keep passwords private and not share them with others to maintain the integrity of the account or system.Rate this question:
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- 39.
Number of leaves company allots per year-
- A.
10
- B.
15
- C.
18
- D.
22
Correct Answer
C. 18Explanation
The number of leaves that a company allots per year is 18.Rate this question:
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- 40.
Process used for Performance Appraisal-
- A.
180 degree
- B.
270 degree
- C.
360 degree
- D.
90 degree
Correct Answer
C. 360 degreeExplanation
360 degree performance appraisal is a process that involves feedback from multiple sources, including supervisors, peers, subordinates, and even customers. This comprehensive approach provides a holistic view of an employee's performance, taking into account various perspectives and reducing bias. It allows for a more accurate and well-rounded evaluation, leading to better development and growth opportunities for the employee.Rate this question:
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- 41.
For any leave requisition you have to drop a mail to-
- A.
Your Manager only
- B.
HR Only
- C.
Manager and HR
- D.
None of the above
Correct Answer
C. Manager and HRExplanation
To ensure that your leave requisition is properly processed, it is necessary to inform both your manager and the HR department. Your manager needs to be aware of your absence to manage workloads and make necessary arrangements, while the HR department needs to update their records and ensure compliance with company policies. Therefore, sending a mail to both your manager and HR is the correct approach.Rate this question:
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- 42.
An employee can apply for re-joining after __________ months of their leaving the organization.
- A.
2 Months
- B.
4 Months
- C.
3 Months
- D.
6 Months
Correct Answer
B. 4 MonthsExplanation
An employee can apply for re-joining after 4 months of their leaving the organization. This means that if an employee decides to leave the organization, they must wait for a minimum of 4 months before they can apply to re-join. This waiting period allows the employee and the organization to have a break and reassess their needs and priorities before considering re-employment.Rate this question:
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- 43.
By which year CapitalVia will become the finest Global Research Conglomerate?
- A.
2015
- B.
2018
- C.
2020
- D.
2025
Correct Answer
C. 2020 -
- 44.
Annual and Loyalty Bonus is given in which year?
- A.
6th Month Salary
- B.
12th Month Salary
- C.
15th Month Salary
- D.
13th Month Salary
Correct Answer
D. 13th Month SalaryExplanation
The 13th month salary is given as an annual and loyalty bonus. This means that it is an additional salary payment that is given to employees once a year as a reward for their loyalty and dedication to the company. It is usually given at the end of the year, in addition to the regular 12 monthly salaries.Rate this question:
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- 45.
During Performance Appraisal process employee feedback would be taken from-
- A.
Supervisor
- B.
Subordinate
- C.
Co Worker
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
During the performance appraisal process, feedback from various sources is essential to provide a comprehensive evaluation of an employee's performance. Feedback from supervisors helps assess the employee's job performance, while feedback from subordinates can provide insight into the employee's leadership and communication skills. Co-worker feedback offers a perspective on teamwork and collaboration. Therefore, taking feedback from all these sources allows for a well-rounded assessment of the employee's performance, strengths, and areas for improvement.Rate this question:
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Current Version
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Mar 16, 2023Quiz Edited by
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Jun 11, 2013Quiz Created by
Vinod Mankare
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