Internal Job Posting Assessment -2013

45 Questions | Total Attempts: 183

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Internal Job Posting Assessment -2013

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Questions and Answers
  • 1. 
    What do you mean by CRM?
    • A. 

      Client Retention Management

    • B. 

      Customer Relationship Management

    • C. 

      Crisis Relationship Management

    • D. 

      Critical Regain Management

  • 2. 
    How do you LOGIN to the HR - Application?
    • A. 

      By Direct Link

    • B. 

      By Providing Username & Password

    • C. 

      Cannot Enter HR App

    • D. 

      By Creating Filters

  • 3. 
    How do we Search a Contact with email ID?
    • A. 

      Home > Search > Contact ID

    • B. 

      Home > Sales > Contacts > Search > Search for > E Mail

    • C. 

      Home > Sales > Sales Order > Search > Search for > Sales Order

    • D. 

      All of the options

  • 4. 
    What is a COLD Temperature in Contact?
    • A. 

      Probability of Closure is LOW

    • B. 

      Probability of Closure is NORMAL

    • C. 

      Probability of Closure is HIGH

    • D. 

      All of the options

  • 5. 
    What is a Filter in CRM?
    • A. 

      Filter is used in searching the contacts

    • B. 

      Filter is an Anti Virus

    • C. 

      Filter helps in assembling the CRM for effective use

    • D. 

      All of the options

  • 6. 
    Which field shows us the Actual Source of the Contact?
    • A. 

      Contact Status

    • B. 

      Profile

    • C. 

      Assigned To

    • D. 

      Lead Source

  • 7. 
    What are the Payment Gateways we have?
    • A. 

      E Billing Solution

    • B. 

      CC Avenue

    • C. 

      Bill desk

    • D. 

      All of the options

  • 8. 
    What is to be mentioned in Sales Order Description?
    • A. 

      Payment Details

    • B. 

      Payment Details & Approvals

    • C. 

      Payment Details & Approvals & Any specific Promises made to the client.

    • D. 

      City Name

  • 9. 
    Can we send SMS through CRM?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Maybe

    • D. 

      No facility available

  • 10. 
    How would you know who has created the Sales Order?
    • A. 

      Account Name

    • B. 

      Lead Status

    • C. 

      Lead Source

    • D. 

      Assigned To

  • 11. 
    In Sales Order Phone Field is not compulsory?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Maybe

    • D. 

      No option as such

  • 12. 
    What is the name of the Operating System that we use?
    • A. 

      Ubuntu

    • B. 

      Twinkle

    • C. 

      CRM

    • D. 

      None of the options

  • 13. 
    In case of Cash Deposit, what should be the Payment Mode?
    • A. 

      Payment Gateway

    • B. 

      Net Banking

    • C. 

      Postal

    • D. 

      None of the options

  • 14. 
    What is a Service Contract?
    • A. 

      Mailing Details

    • B. 

      Sent e-mail Details

    • C. 

      Trial Details

    • D. 

      Sales Details

  • 15. 
    What are the Rules required for creating a Not Contacted Filter?
    • A. 

      Assigned To EQUALS ________, Contact Status EQUALS _________

    • B. 

      Account Name EQUALS ________, Lead Source Equals __________

    • C. 

      Mobile EQUALS _________, First Name EQUALS ________________

    • D. 

      All of the options

  • 16. 
    What is the Company's email ID where every employee can drop his/her Ideas and Suggestions?
  • 17. 
    In Sales Order, Item Details Section, what should be the Item Name?
    • A. 

      Product he can buy in Future

    • B. 

      Product he has bought in the Past

    • C. 

      Product he has bought in Present

    • D. 

      Product he has always wanted to buy

  • 18. 
    What is KPI?
    • A. 

      Key Product Incentives

    • B. 

      Key Performance Incentives

    • C. 

      Key Performance Indicator

    • D. 

      Key Person Indicator

  • 19. 
    Who should be kept in loop while mailing for any issue?
    • A. 

      Immediate Senior

    • B. 

      Manager

    • C. 

      HR

    • D. 

      Head of department

  • 20. 
    Any issue related to time and attendance should be mail on?
  • 21. 
    Any issue related to CRM Support should be raised at ?
  • 22. 
    In Sales Order, should the Subject and Item Quantity be the same?
    • A. 

      Not at all

    • B. 

      Should be same

    • C. 

      Not Necessary

    • D. 

      I am not Sure

  • 23. 
    What is the first thing you will do when you come to know that your Evolution is not working?
    • A. 

      Report it to your Immediate Senior

    • B. 

      Try and solve the issue by yourself (If possible)

    • C. 

      Tag a ticket at IT Support

    • D. 

      All of the options

  • 24. 
    What is the Vision of CapitalVia?
    • A. 

      To Become Global Research conglomerate by 2020

    • B. 

      To Become Global conglomerate by 2020

    • C. 

      To Become finest Global Research conglomerate by 2020

    • D. 

      To Become conglomerate by 2020

  • 25. 
    What is the Punch Line of CapitalVia?
    • A. 

      Belief.Timely.Accurate.

    • B. 

      Belief.Accurate.Timely.

    • C. 

      Timely.Accurate.Belief.

    • D. 

      Accurate.Belief.Timely.

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