HSV-130 Week 4 Review Quiz
- 1.
Why do we need to write well in the case management profession?
- A.
We need to document our client interactions in case notes.
- B.
Our written documentation may be read for people we don't even know.
- C.
Our written documentation lasts for a very long time.
- D.
All of the above.
Correct Answer
D. All of the above. -
- 2.
Select all of the statements below that are TRUE about Written Communication (as it contrasts with spoken communication):
- A.
We are more experienced at it
- B.
It takes longer
- C.
We must anticipate questions
- D.
The audience is less focused
- E.
Memories of it can be inaccurate
- F.
It needs to be more complex
- G.
It occurs quickly
- H.
It survives longer with accuracy
- I.
The reader's attention is more focused
Correct Answer(s)
B. It takes longer
C. We must anticipate questions
F. It needs to be more complex
H. It survives longer with accuracy
I. The reader's attention is more focused -
- 3.
What is the goal of professional documentation?
- A.
To make sure we explain our side of the story
- B.
To translate the spoken word to written, capturing necessary information
- C.
To write down every word that is said during a conversation with a client
- D.
To express our thoughts and feelings about our clients
Correct Answer
B. To translate the spoken word to written, capturing necessary information -
- 4.
Which one of the following is NOT considered a Basic of Professional Writing?
- A.
Write neatly & legibly
- B.
Proofread
- C.
Wait a day to process your thoughts about an interaction before documenting.
- D.
Use respectful language
Correct Answer
C. Wait a day to process your thoughts about an interaction before documenting. -
- 5.
A client can request and view your documentation that is part of their case file at any time.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
Using Concise documentation would be best described as:
- A.
Writing down every word of an interaction
- B.
Utilizing professional abbreviations and shorthand
- C.
Using incomplete sentences
- D.
Being brief but comprehensive
Correct Answer
D. Being brief but comprehensive -
- 7.
It is important to stick to the facts when documenting. Check all of the statements below that would be considered FACTS.
- A.
The client arrived late.
- B.
The client is as sneaky as a fox.
- C.
The client fell down because she is clumsy.
- D.
The client's shirt was wet.
- E.
The client was crying.
- F.
The client is always losing her keys.
- G.
The client is dumb.
- H.
The client stated she was fired from her job.
- I.
The client's children are poorly behaved.
Correct Answer(s)
A. The client arrived late.
D. The client's shirt was wet.
E. The client was crying.
H. The client stated she was fired from her job. -
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Mar 21, 2022Quiz Edited by
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Jan 23, 2017Quiz Created by
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