HSV-130 Week 4 Review Quiz

1. Which one of the following is NOT considered a Basic of Professional Writing?

Write neatly & legibly

Proofread

Wait a day to process your thoughts about an interaction before documenting.

Use respectful language

2. Why do we need to write well in the case management profession?

We need to document our client interactions in case notes.

Our written documentation may be read for people we don't even know.

Our written documentation lasts for a very long time.

All of the above.

3. What is the goal of professional documentation?

To make sure we explain our side of the story

To translate the spoken word to written, capturing necessary information

To write down every word that is said during a conversation with a client

To express our thoughts and feelings about our clients

4. A client can request and view your documentation that is part of their case file at any time.

True

False

5. Using Concise documentation would be best described as:

Writing down every word of an interaction

Utilizing professional abbreviations and shorthand

Using incomplete sentences

Being brief but comprehensive

6. It is important to stick to the facts when documenting. Check all of the statements below that would be considered FACTS.

The client arrived late.

The client is as sneaky as a fox.

The client fell down because she is clumsy.

The client's shirt was wet.

The client was crying.

The client is always losing her keys.

The client is dumb.

The client stated she was fired from her job.

The client's children are poorly behaved.

Submit

7. Select all of the statements below that are TRUE about Written Communication (as it contrasts with spoken communication):

We are more experienced at it

It takes longer

We must anticipate questions

The audience is less focused

Memories of it can be inaccurate

It needs to be more complex

It occurs quickly

It survives longer with accuracy

The reader's attention is more focused