How To Make More Money

1. What did this video NOT cover?

Efficiency

Vital Page changes

Scheduling Ratio

100% Documentation

2. One key to efficiency is staying on script.

True

False

3. By documenting calls correctly, we can see areas of improvement for both our dealerships and agents.

True

False

4. A call comes in and you don't see availability at all. You should transfer that call right away to an advisor and move on to the next call.

True

False

5. According to this video, the average call time for a DGA Agent is roughly 3:32 seconds.

True

False

6. What is NOT a key to staying efficient on your shift?

Staying available

Following script

Filling out dispositions at end of shift

Avoiding "over transferring"

7. According to the video, "over transferring" is a culprit of long talk times and low scheduling ratios.

True

False

8. According to the video, our average scheduling ratio is 80%.

True

False

9. According to the video, it is better to take a few small breaks in between calls opposed to one long break.

True

False

10. On a given shift you take 100 calls. You made 70 appointments. What is the MINIMUM amount of disposition forms that must be filled out?

70

100

30

170

How To Make More Money

1. What did this video NOT cover?

2.

What first name or nickname would you like us to use?

2. One key to efficiency is staying on script.

3. By documenting calls correctly, we can see areas of improvement for both our dealerships and agents.

4. A call comes in and you don't see availability at all. You should transfer that call right away to an advisor and move on to the next call.

5. According to this video, the average call time for a DGA Agent is roughly 3:32 seconds.

6. What is NOT a key to staying efficient on your shift?

7. According to the video, "over transferring" is a culprit of long talk times and low scheduling ratios.

8. According to the video, our average scheduling ratio is 80%.

9. According to the video, it is better to take a few small breaks in between calls opposed to one long break.

10. On a given shift you take 100 calls. You made 70 appointments. What is the MINIMUM amount of disposition forms that must be filled out?