How To Make More Money
Questions and Answers
- 1.
What did this video NOT cover?
- A.
Efficiency
- B.
Vital Page changes
- C.
Scheduling Ratio
- D.
100% Documentation
Correct Answer
B. Vital Page changes -
- 2.
According to this video, the average call time for a DGA Agent is roughly 3:32 seconds.
- A.
True
- B.
False
Correct Answer
A. True -
- 3.
One key to efficiency is staying on script.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
On a given shift you take 100 calls. You made 70 appointments. What is the MINIMUM amount of disposition forms that must be filled out?
- A.
70
- B.
100
- C.
30
- D.
170
Correct Answer
C. 30 -
- 5.
According to the video, "over transferring" is a culprit of long talk times and low scheduling ratios.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
By documenting calls correctly, we can see areas of improvement for both our dealerships and agents.
- A.
True
- B.
False
Correct Answer
A. True -
- 7.
According to the video, our average scheduling ratio is 80%.
- A.
True
- B.
False
Correct Answer
B. False -
- 8.
What is NOT a key to staying efficient on your shift?
- A.
Staying available
- B.
Following script
- C.
Filling out dispositions at end of shift
- D.
Avoiding "over transferring"
Correct Answer
C. Filling out dispositions at end of shift -
- 9.
A call comes in and you don't see availability at all. You should transfer that call right away to an advisor and move on to the next call.
- A.
True
- B.
False
Correct Answer
B. False -
- 10.
According to the video, it is better to take a few small breaks in between calls opposed to one long break.
- A.
True
- B.
False
Correct Answer
B. False -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Feb 12, 2013Quiz Edited by
ProProfs Editorial Team -
Jan 16, 2012Quiz Created by
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