.
True
False
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True
False
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True
False
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True
False
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True
False
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True
False
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True
False
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True
False
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True
False
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Incite a physical confrontation
Escalate the situation
Both a and b
None of the above
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The physically and/or emotionally traumatized individual
The sleep-deprived individual
Both a and b
None of the above
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The biggest and strongest security officer
The team leader
Anyone whom the person will listen to
None of the above
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Personality
Past experience
Astrological sign
Both a and b
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Boredom
Being ignored or rejected
Sudden weight gain
Lack of impulse control
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Employees who are working for promotions
Employees being discharged
Employees being severely disciplined
Employees suspected of drug abuse being asked to take a drug test.
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Changes in body language
Mood swings
Strange food cravings
All of the above
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“I know you are upset but you cannot continue to behave this way.”
Give an ultimatum, “back it up”, and follow through
Set limits by consequences
“Calm down or we will help you control yourself”
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How can I help?
My name is _________.
What is wrong with you! Why are you doing this?
Let me get you something to drink.
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Available parking for a SWAT Team
A staging area for police
A plan for an engineer/plant operations person to be available to answer questions concerning utility service to the area
Detailed floor plans of the facility
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Immediately seal off the area and then notify police
Call the police and then seal off the area
Call the police and wait for them to seal off the area
Guard the area until the police arrive to seal off the area
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“How can I help you?”
“Either you calm down or we will calm you down.”
“You seem upset. Tell me what is going on."
“Calm down now."
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His/her fellow security officers
Tell no one
His/her immediate supervisor
The person he/she suspects
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Don’t do what the hostage taker tells you. Do what you think is best.
If the incident drags on, try to rest, and do not make suggestions
Remain calm and keep your back to the hostage taker at all times
Plead with the hostage taker for your release
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Function as media spokesperson
Oversee the parking of media vehicles
Assist in accommodating the media’s needs
Manage the media’s access to the facility or incident scene
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