Palm Cliff Notes

1. What is Reflective Listening?

Reflective Listening is simply nodding your head while the client talks, without really paying attention to what they are saying.

Reflective Listening is interrupting the client mid-sentence to share your own similar experiences or opinions.

Reflective Listening is immediately providing advice or solutions to the client without fully understanding their perspective.

Reflective ListeningListen to what client has to say with your full attention on what they are saying both verbally and non-verbally.Paraphrase back to them what they have said to make sure you’ve understood them. If you have misunderstood ask them to re-explain and try again.Validate the feelings they are having in that situation, regardless if you feel they have made an accurate assessment of the situation. When the client has been understood you can move onto collaborative problem solving.

Reflective Listening is a technique used in effective communication where the listener listens attentively, paraphrases what the speaker has said, and validates their feelings before moving on to problem-solving. The incorrect answers provided go against the principles of reflective listening by either not truly listening, jumping to solutions, or diverting the conversation away from the client.

Explanation

Reflective Listening is a technique used in effective communication where the listener listens attentively, paraphrases what the speaker has said, and validates their feelings before moving on to problem-solving. The incorrect answers provided go against the principles of reflective listening by either not truly listening, jumping to solutions, or diverting the conversation away from the client.

2. What are the two main types of activities that can be engaged in with clients?

Engaging in Activities with ClientsPhysical exercises: These are activities focused on improving the client's physical health. Ex. Running, weightlifting, yoga. They promote physical fitness and overall well-being.

Engaging in Activities with ClientsActivity therapy: These are activities that are aimed at creating emotional well-being in the client. They tend to be more recreational ex. Playing cards, painting, going on a walk. They also foster social connection.Skills Training: These interactions are focused on building a specific skill that aid in client’s achieving their personal goals. Ex. Learning how to use a computer, learning a self-care technique, finding work. These foster self-reliance and self-esteem. High engagement in these activities results from going at a pace that is enjoyably challenging to the client. Nestled between stressful and boring.

Engaging in Activities with ClientsFinancial planning: These are activities that involve helping the client manage their finances and budgeting. Ex. Creating a financial plan, budgeting for expenses, saving for the future. These activities promote financial literacy and independence.

Engaging in Activities with ClientsTherapeutic counseling: These are activities aimed at providing emotional support and guidance to the client. Ex. One-on-one conversations, group therapy sessions, journaling. These foster communication skills and self-awareness.

3. What are the steps involved in De-escalation/Crisis Management?

Forcefully remove the client from the situation

De-escalation/Crisis ManagementWhen a conflict or crisis occurs at the Palm, the first step is to make sure your team mate is also aware of the issue.Speak to client in simple, kind and firm directives to move with you to a more private area away from triggers.In the private area, offer reflective listening while allowing client time to relax. Client’s reasoning abilities are likely impaired if they are very escalated.Use collaborative problem solving to find a solution for the triggering event.Create a Safety Plan. A plan for the immediate future that a client can agree with to keep themselves safe from the triggering event.

Blame the client for the triggering event

Ignore the client's concerns and continue with your tasks

De-escalation/Crisis Management involves actively listening, problem-solving, and creating a safety plan to help diffuse conflicts and crises. It is essential to handle the situation with care and understanding, rather than using force, ignoring the client's concerns, or blaming the client.

Explanation

De-escalation/Crisis Management involves actively listening, problem-solving, and creating a safety plan to help diffuse conflicts and crises. It is essential to handle the situation with care and understanding, rather than using force, ignoring the client's concerns, or blaming the client.

4. How do we want our community spaces to be?

Our community spaces should be competitive and focused on individual success.

Our community spaces should be chaotic and unpredictable to keep things interesting.

Our community spaces should be a place where people can feel safe in their home and enjoy mutual respect amongst their peers and staff. Staff will aid in maintaining an environment that upholds these core values.

Our community spaces should be exclusive and only for select members.

Community SpacesOur goal is for the Royal Palm to be a place where people can feel safe in their home and enjoy mutual respect amongst their peers and staff.Staff will aid in maintaining an environment that upholds these core values.

5. What is the symbol that represents the function of a mathematical equation?

F

Y

X

Z

In mathematics, the symbol 'f' is commonly used to represent a function in equations, where 'x' and 'y' usually represent variables.

Explanation

In mathematics, the symbol 'f' is commonly used to represent a function in equations, where 'x' and 'y' usually represent variables.

6. What is the sixth letter of the alphabet?

A

E

F

C

The correct answer is f because it is the sixth letter of the alphabet, following a, b, c, d, and e.

Explanation

The correct answer is f because it is the sixth letter of the alphabet, following a, b, c, d, and e.

7. What is the symbol for farad, the SI derived unit of electrical capacitance?

C.

F

H.

M.

The symbol for farad, the SI derived unit of electrical capacitance, is represented by the letter 'f'. The incorrect options represent different units or measurements that are not relevant to the question.

Explanation

The symbol for farad, the SI derived unit of electrical capacitance, is represented by the letter 'f'. The incorrect options represent different units or measurements that are not relevant to the question.