If the law enforcer can verify security, Tier 1 agents can provide information.
If the law enforcer needs the information in less than 3 business days, advise to contact the Investigations Department at 1-800-401-0668 (+1-425-679-7595 for international callers).
Do not release any information yourself, but advise the officer “we have a policy to fully comply and assist law enforcement through our Investigations Department.”
The Agent should e-mail the information above to [email protected] This email account is a high priority and the e-mail will be addressed in an expedient manner.
Yes, we can call Tier 2 for assistance after advising of the rules.
No, we have to refer the customer to the airlines after advising of the rules.
No, we cannot but Tier 2 can.
No because the itinerary has no link to change the reservation.
Yes like a normal ticket as long as it is pre-travel.
No because there is a change of system by Olympic Airlines.
Confirm the customer wants to cancel the Activity.If they want to proceed, click Cancel with credit back.
Confirm the customer wants to cancel the Activity.If they want to proceed, click Cancel without credit back.