Drivers: Introductory Quiz

1. As a professional chauffeur, what kind of experience are you creating for the client?

Style

Class

Comfort

All of the above

None of the above

It is important to understand, that as a livery company clients want a smooth full service experience, not merely transportation from point A to point B that a taxi can do for half the price.

Explanation

It is important to understand, that as a livery company clients want a smooth full service experience, not merely transportation from point A to point B that a taxi can do for half the price.

2. What do clients expect when they hire car service over a cab?

Clean vehicle

Punctuality

Well-dressed professional drivers who drive safely

All of the above

None of the above

If we can get all 3 of these things correct, the clients will be happy and will continue to use the company's service.

Explanation

If we can get all 3 of these things correct, the clients will be happy and will continue to use the company's service.

3. Which of the following would a client be most likely to notice?

Trash in the ashtray or on the ground

The year of the requested vehicle

None of the above

4. What are the essential supplies that a chauffeur should keep on hand inside the vehicle?

Large black umbrella and flashlight

Pen calculator and local maps

Car cleaning supplies and trash bags

Airport signs, credit card slips, breath mints

All of the above

5. When clients exit the vehicle, how should drivers park to better assist the customer?

Driver's side parked curbside

It doesn't matter as long as you get the passenger within the vicinity of the drop off location

Passenger/client door parked curbside

None of the above

6. Before each run, the driver should make sure the vehicle is stocked with what items?

Ice and water

Soda's and Juice

Clean glasses

The vehicle owner's car,proof of insurance any applicable

All of the above

7. What pertinent documents should be accessible at all times while operating your company vehicle?

Your passport

Your client's license

Your vehicle's owner card, permits, and proof of insurance

None of the above

8. All of the information you need regarding a run can be found on what document?

Incident report list

Trip sheet a.k.a. Run sheet

There isn't a document, you must call dispatch

None of the above

9. Which of the following rules apply for weddings?

A professional chauffeur is a concierge on wedding runs

Be early and helpful to the bride and groom, such as, assisting them out of the vehicle

Make sure you have emergency supplies for the wedding party

Keep in contact with the wedding photographer to stay on schedule

All of the above

10. If your client is a celebrity, how should you treat him/her?

Ask for an autograph

Ask questions about what you've read in tabloid magazines

Treat him/her with the same respectful distance you give all clients

None of the above

11. What general rules should one follow when chauffeuring a customer?

Follow the speed limit

Obey all traffic laws

Break and accelerate smoothly

All of the above

None of the above

12. Which statement(s) are true regarding multi-vehicle trips?

There's a designated lead chauffeur that you must defer to

The lead chauffeur is always the one to collect payment

Be certain your communication devices are intact so you can converse and get instruction from the lead chauffeur

All of the above

None of the above

13. Since you are the last checkpoint for a clean vehicle, what must you do before each trip?

Make sure the gas tank is full

Clean all trash

Make sure the back seat is clean of all dirt and dust out the floor mats if needed.

Make sure windows and tires are clean

All of the above

If there is a problem report it into the office and we will take corrective action with the person at fault but the client doesn't care if its not your fault that the car didn't have a full tank or if their was trash in the backseat. In the clients mind, you should have checked.

Explanation

If there is a problem report it into the office and we will take corrective action with the person at fault but the client doesn't care if its not your fault that the car didn't have a full tank or if their was trash in the backseat. In the clients mind, you should have checked.

14. What are the 3 main rules a chauffeur should remember when communicating with the client?

Speak when spoken to

Refrain from talking about politics

Refrain from talking about religion

All of the above

None of the above

15. Our drivers should always be

Prompt

Dependable

Calm

Professional

All of the above

16. Which of the following best reflects the dress code our company requires from drivers?

Black suit, white shirt, dark tie, polished black shoes

Ironed khaki's, earth tone shirt, blazer jacket, brown dress shoes

Dark blue dress pants, muted dress shirt, vest, penny loafers

None of the above

17. Which of the following statements should drivers keep in mine?

Read your company's run sheet/trip assignment sheets carefully in order to avoid mistakes

Every client should receive 1st class service regardless of gratuity.

All of the above

18. If someone solicits you at the airport, how should you respond?

Give him/her a ride

Quote to him/her the price

None of the above

19. How should drivers prepare for airport pick-ups?

Allow extra time for airport pick-ups

Make sure your trunk is clean and empty enough to accommodate luggage

Monitor the airlines website for your client and be in close contact with your office at all times

Make sure you know the clients arriving and departing airline flight information

All of the above

20. What factor(s) should a driver always remember about prom clients?

If a client is paying cash, always collect the amount due before the run starts

Prom clients should be given the same respect as anyone else, the only difference being they can't have alcohol

Address prom clients with courtesy because tomorrow they could be a value client

All of the above

None of the above

21. Which, if any, of the following statements are correct?

Aim high in steering

Check your mirrors frequently

Keep your eyes moving

All of the above

None of the above

22. Why is it a good idea to keep a camera in the vehicle with you?

To take pictures in case of an accident

To take pictures in case your client is a celebrity

All of the above

None of the above

23. There's a motto that a very successful hotel follows which is also pertinent to our company. What is that motto?

We are ladies and gentleman servicing ladies and gentleman

If you are happy then the customer is happy

Deliver customer service and you'll have a customer for life

None of the above

24. What is the goal for every limousine company?

To get every run over with as quickly as possible without focusing on the client

Engage the client in conversation as much as possible

All of the above

None of the above

It is important to make sure the clients needs are met even if it takes a little extra time. Always remember to only speak to a client when spoken to beyond the normal greeting and 1 polite "My name is _______ . how was your flight? or how are you today?" question greeting.

Explanation

It is important to make sure the clients needs are met even if it takes a little extra time. Always remember to only speak to a client when spoken to beyond the normal greeting and 1 polite "My name is _______ . how was your flight? or how are you today?" question greeting.

25. Regarding your client, what information should be kept in strict confidence?

Identity

Personal Information

All of the above

None of the above

Clients use our service because the like to keep their privacy. They don't want people to know where they go, what they do, or with whom. They may not even want people to know they use limos at all if they are public officials or non profits. The point is, keep their privacy. If they feel like they can't trust their driver they won't use our company and we won't be able to give our drivers work.

Explanation

Clients use our service because the like to keep their privacy. They don't want people to know where they go, what they do, or with whom. They may not even want people to know they use limos at all if they are public officials or non profits. The point is, keep their privacy. If they feel like they can't trust their driver they won't use our company and we won't be able to give our drivers work.

26. Whose responsibility is it to inspect the vehicle before and after each run?

The customer's responsibility

Your responsibility

Deliver quality service and you'll have a customer for life

None of the above

27. What are the keys to establishing a long term relationship with a client?

Treat the client in a discreet and professional manner

Addressing the client by first name

Socializing with the client at his/her drop-off location

None of the above

28. What should every driver remember when communicating with the office?

Your Nextel radio and/or cell phone is a critical tool

Speak clearly and slowly into your cell phone, Nextel, and radio

Calls to the office should be brief

Always use company established codes

All of the above

29. In case of an accident in your company vehicle, what procedures should you follow?

Check on your passengers and those in the other vehicle to make sure everyone is fine.

Call 911

Call your supervisor immediately for further instructions

All of the above

None of the above

30. Which of the following statements are true?

It is fine to talk or text on your cell phone if the need arises

There is no need to drive defensively as long as the roads are clear

All of the above

None of the above

31. Which of the following statement(s) are accurate?

As long as you aren't driving erratically then it's okay to speed

There aren't any techniques available to avoid accidents

Your driving should be smooth enough for the client to drink champagne without spilling it

All of the above

32. When it comes to servicing regular clients, what should drivers keep in mind at all times?

It is not important to keep a distance from regular clients since you have built a rapport with them

Always take the short cut route even if your client requests a different one

All of the above

None of the above

33. What is the proper attire for a chauffeur?

Black suit

Crisp white shirt

Dark tie

Shined black dress shoes

All of the above

34. What is one of the biggest mistakes that dispatchers an drivers make regarding runs?

Mistaking whether the pick-up time is AM or PM

Mistaking the vehicle requested by the customer

Mistaking pick-up and/or drop-off locations

None of the above

35. What information may be useful for a driver to use to their advantage on as-directed trips?

Popular restaurants

Popular night life and attraction spots

Alternative routes

All of the above

None of the above

36. What is the biggest difference between a cab ride and a luxury vehicle that would make the customer choose the latter?

To get every run over with as quickly as possible as opposed to focusing on the client

Quicker routes than cabs provide

You

None of the above

37. Which of the following statements best reflect our smoking policy in vehicles?

Drivers are not allowed to smoke in the vehicle regardless of whether they have a client or not.

Passengers are not allowed to smoke inside the vehicle

If a passenger insists on smoking in the vehicle, call your supervisor for further instruction

If a client needs to smoke, you can pull over as many times as they request

All of the above

38. What rules should you take into consideration when chauffeuring a networked client?

Never solicit a networked client to work with you rather than through the network

Give networked clients the same professionalism you would give your own clients

Networked business from other limousine companies is a big part of an operators business

All of the above

None of the above

39. Which of the following rules should you always adhere to when you have a customer in your vehicle?

Engaging client in conversation for length of service to make sure he/she doesn't get bored

Asking the client multiple and random questions

Never accept or take personal calls when a client is in the vehicle

All of the above

None of the above

40. How do dispatchers judge which driver should service a VIP client?

By the person who would best meet the clients needs

Seniority system

Alphabetical order

None of the above

41. Why do we prohibit soliciting network clients?

We don't prohibit soliciting customers from other companies

All of the above

None of the above

42. What should drivers remember when it comes to trip preparation?

Trip preparation is not an essential part of the job

It is not essential to inspect the vehicle before and after each run

As long as you know where you are going, there is no need to inspect the car out thoroughly

All of the above

None of the above

43. If a mistake or error occurs while chauffeuring a customer, what should you do?

Focus on the solution and the future

Find ways to work within the system to solve the problem

Stay calm so that your client can remain so

All of the above

None of the above

44. What topic of conversation should you avoid when talking to other chauffeurs?

Your family

Your pay

Your adventures outside of work

All of the above

None of the above

45. What are the most important points you should remember when servicing a celebrity/VIP client?

It is fine to ask for an autograph

It is appropriate to engage in chit-chat with a celebrity/VIP client

It is not necessary to act as security or bodyguard for celebrity/ VIP clients because they should have their own

All of the above

None of the above

46. Which of the following are true when it comes to pay and gratuity?

As long as you collect payment, it is not necessary to follow your supervisor's instructions

There is no need to make sure that you and your client understand our tipping policy.

It's okay to discuss your pay and tips to co-workers and other chauffeurs

All of the above

None of the avove

47. If you are running late to pick up a client, what is the best way to handle the situation?

Make up a lie as to why you are late

Pretend like there is nothing wrong the fact that you were late and hope the client doesn't notice

Remain calm and focus on the future by letting the client know why you are late

All of the above

None of the above

48. Before dropping the client off, what information should always be discussed?

The clients return information and where the chauffeur will meet him/her

Your credentials as a driver and why the client should request you in the future

None of the above

49. Many limousine companies use codes in order to expedite and simplify communication with the office. Match the correct code with the right answer.

None of the above

50. What is the most stressful run for a professional chauffeur?

Airport pick-ups

Airport drop-offs

Weddings

None of the above

51. What should drivers take into consideration when dispatcher's assign drivers to a run?

Dispatchers always try to assign runs fairly for each driver

All of the above

None of the above

52. In general, what is the most popular luxury vehicle for 18-40 yr. olds to rent?

SUV

Hummer

Limo

Sedan

Limobus

53. Which of the following statement(s) are correct regarding celebrity/VIP clients?

It is imperative to refrain from exposing details about your client

A chauffeur's first priority is to ensure the safety of the client by acting as a bodyguard if needed

Do not engage in small talk or ask for autographs

All of the above

None of the above

54. One of the most important driving tactics is leaving adequate space between your vehicles and other vehicles. Which of the following statements are true?

Maintain a 45-50 second following distance

Maintain a 15-20 second following distance

Maintain a 2-4 second following distance

None of the above

55. It is important to read your run sheet for directions and payment method. What credit card do we NOT accept?

Discover

MasterCard

Visa

None of the above

56. What sort of run is most profitable for Alexis limousine?

Weddings

Proms

Airport pick-ups and drop-offs

As directed charters

None of the above

57. When it comes to celebrities/VIP, which of the following is/are true?

Act as a barricade between your client and fans/paparazzi, etc.

Let your client out of the vehicle then leave since it's not your responsibility to protect him/her.

All of the above

None of the above

58. Members of the wedding party can decorate the vehicle if they use

Clear, regular tape

Duct tape

Glue

None of the above

59. Drivers in a hurry will often speed. If you increase your speed 15mph, how much time does that save per 100 miles?

Approximately 15 minutes

Approximately 30 minutes

Approximately 4 minutes

None of the above

60. In case of a car accident, which of the following statements are true?

Do not give a statement to anyone on the scene until you've talked to your supervisor

There is no need to call your supervisor as long as you call the police

Just exchange insurance information, name, and phone number, then complete your run

None of the above