Drivers: Introductory Quiz

42 Questions | Total Attempts: 117

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Drivers:  Introductory Quiz

Drivers introductory quiz manual


Questions and Answers
  • 1. 
    As a professional chauffeur, what kind of experience are you creating for the client?
    • A. 

      Style

    • B. 

      Class

    • C. 

      Comfort

    • D. 

      All of the above

    • E. 

      None of the above

  • 2. 
    What do clients expect when they hire car service over a cab?
    • A. 

      Clean vehicle

    • B. 

      Punctuality

    • C. 

      Well-dressed professional drivers who drive safely

    • D. 

      All of the above

    • E. 

      None of the above

  • 3. 
    What is the goal for every limousine company?
    • A. 

      To get every run over with as quickly as possible without focusing on the client

    • B. 

      Engage the client in conversation as much as possible

    • C. 

      All of the above

    • D. 

      None of the above

  • 4. 
    Since you are the last checkpoint for a clean vehicle, what must you do before each trip?
    • A. 

      Make sure the gas tank is full

    • B. 

      Clean all trash

    • C. 

      Make sure the back seat is clean of all dirt and dust out the floor mats if needed.

    • D. 

      Make sure windows and tires are clean

    • E. 

      All of the above

  • 5. 
    Regarding your client, what information should be kept in strict confidence?
    • A. 

      Identity

    • B. 

      Personal Information

    • C. 

      All of the above

    • D. 

      None of the above

  • 6. 
    What is the biggest difference between a cab ride and a luxury vehicle that would make the customer choose the latter?
    • A. 

      To get every run over with as quickly as possible as opposed to focusing on the client

    • B. 

      Quicker routes than cabs provide

    • C. 

      You

    • D. 

      None of the above

  • 7. 
    There's a motto that a very successful hotel follows which is also pertinent to our company. What is that motto?
    • A. 

      We are ladies and gentleman servicing ladies and gentleman

    • B. 

      If you are happy then the customer is happy

    • C. 

      Deliver customer service and you'll have a customer for life

    • D. 

      None of the above

  • 8. 
    Whose responsibility is it to inspect the vehicle before and after each run?
    • A. 

      The customer's responsibility

    • B. 

      Your responsibility

    • C. 

      Deliver quality service and you'll have a customer for life

    • D. 

      None of the above

  • 9. 
    Which of the following would a client be most likely to notice?
    • A. 

      Trash in the ashtray or on the ground

    • B. 

      The year of the requested vehicle

    • C. 

      None of the above

  • 10. 
    What are the keys to establishing a long term relationship with a client?
    • A. 

      Treat the client in a discreet and professional manner

    • B. 

      Addressing the client by first name

    • C. 

      Socializing with the client at his/her drop-off location

    • D. 

      None of the above

  • 11. 
    What are the 3 main rules a chauffeur should remember when communicating with the client?
    • A. 

      Speak when spoken to

    • B. 

      Refrain from talking about politics

    • C. 

      Refrain from talking about religion

    • D. 

      All of the above

    • E. 

      None of the above

  • 12. 
    What is the proper attire for a chauffeur?
    • A. 

      Black suit

    • B. 

      Crisp white shirt

    • C. 

      Dark tie

    • D. 

      Shined black dress shoes

    • E. 

      All of the above

  • 13. 
    What are the essential supplies that a chauffeur should keep on hand inside the vehicle?
    • A. 

      Large black umbrella and flashlight

    • B. 

      Pen calculator and local maps

    • C. 

      Car cleaning supplies and trash bags

    • D. 

      Airport signs, credit card slips, breath mints

    • E. 

      All of the above

  • 14. 
    What should drivers remember when it comes to trip preparation?
    • A. 

      Trip preparation is not an essential part of the job

    • B. 

      It is not essential to inspect the vehicle before and after each run

    • C. 

      As long as you know where you are going, there is no need to inspect the car out thoroughly

    • D. 

      All of the above

    • E. 

      None of the above

  • 15. 
    Our drivers should always be 
    • A. 

      Prompt

    • B. 

      Dependable

    • C. 

      Calm

    • D. 

      Professional

    • E. 

      All of the above

  • 16. 
    When clients exit the vehicle, how should drivers park to better assist the customer?
    • A. 

      Driver's side parked curbside

    • B. 

      It doesn't matter as long as you get the passenger within the vicinity of the drop off location

    • C. 

      Passenger/client door parked curbside

    • D. 

      None of the above

  • 17. 
    Which of the following rules should you always adhere to when you have a customer in your vehicle?
    • A. 

      Engaging client in conversation for length of service to make sure he/she doesn't get bored

    • B. 

      Asking the client multiple and random questions

    • C. 

      Never accept or take personal calls when a client is in the vehicle

    • D. 

      All of the above

    • E. 

      None of the above

  • 18. 
    Which of the following best reflects the dress code our company requires from drivers?
    • A. 

      Black suit, white shirt, dark tie, polished black shoes

    • B. 

      Ironed khaki's, earth tone shirt, blazer jacket, brown dress shoes

    • C. 

      Dark blue dress pants, muted dress shirt, vest, penny loafers

    • D. 

      None of the above

  • 19. 
    Many limousine companies use codes in order to expedite and simplify communication with the office. Match the correct code with the right answer.
    • A. 

      Code 10: Client in vehicle, on our way; Code 20: I've receive next assignment and understand it; Code 30:Client has been dropped off - job is finished; Code 40: I'm on location waiting for the client

    • B. 

      Code 10: I'm on location waiting for the client; Code 20: I've received the next assignment and understand it; Code 30: Client in vehicle, on our way; Code 40: Client has been dropped off, job is finished

    • C. 

      Code 10: Client has been dropped off, job is finished; Code 20: Client in vehicle, on our way; Code 30: I'm on location waiting for client; Code 40: I've received the next assignment and understand it

    • D. 

      None of the above

  • 20. 
    What is one of the biggest mistakes that dispatchers an drivers make regarding runs? 
    • A. 

      Mistaking whether the pick-up time is AM or PM

    • B. 

      Mistaking the vehicle requested by the customer

    • C. 

      Mistaking pick-up and/or drop-off locations

    • D. 

      None of the above

  • 21. 
    What should every driver remember when communicating with the office?
    • A. 

      Your Nextel radio and/or cell phone is a critical tool

    • B. 

      Speak clearly and slowly into your cell phone, Nextel, and radio

    • C. 

      Calls to the office should be brief

    • D. 

      Always use company established codes

    • E. 

      All of the above

  • 22. 
    Which of the following are true when it comes to pay and gratuity?
    • A. 

      As long as you collect payment, it is not necessary to follow your supervisor's instructions

    • B. 

      There is no need to make sure that you and your client understand our tipping policy.

    • C. 

      It's okay to discuss your pay and tips to co-workers and other chauffeurs

    • D. 

      All of the above

    • E. 

      None of the avove

  • 23. 
    Which of the following statements best reflect our smoking policy in vehicles?
    • A. 

      Drivers are not allowed to smoke in the vehicle regardless of whether they have a client or not.

    • B. 

      Passengers are not allowed to smoke inside the vehicle

    • C. 

      If a passenger insists on smoking in the vehicle, call your supervisor for further instruction

    • D. 

      If a client needs to smoke, you can pull over as many times as they request

    • E. 

      All of the above

  • 24. 
    Before each run, the driver should make sure the vehicle is stocked with what items?
    • A. 

      Ice and water

    • B. 

      Soda's and Juice

    • C. 

      Clean glasses

    • D. 

      The vehicle owner's car,proof of insurance any applicable

    • E. 

      All of the above

  • 25. 
    Which of the following statements should drivers keep in mine?
    • A. 

      Read your company's run sheet/trip assignment sheets carefully in order to avoid mistakes

    • B. 

      Every client should receive 1st class service regardless of gratuity.

    • C. 

      Assume the client has never ridden in a limo; get in back and show them how to operate all the controls

    • D. 

      All of the above

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