Drivers introductory quiz manual
Clean vehicle
Punctuality
Well-dressed professional drivers who drive safely
All of the above
None of the above
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Trash in the ashtray or on the ground
The year of the requested vehicle
None of the above
Large black umbrella and flashlight
Pen calculator and local maps
Car cleaning supplies and trash bags
Airport signs, credit card slips, breath mints
All of the above
Driver's side parked curbside
It doesn't matter as long as you get the passenger within the vicinity of the drop off location
Passenger/client door parked curbside
None of the above
Ice and water
Soda's and Juice
Clean glasses
The vehicle owner's car,proof of insurance any applicable
All of the above
Your passport
Your client's license
Your vehicle's owner card, permits, and proof of insurance
None of the above
Incident report list
Trip sheet a.k.a. Run sheet
There isn't a document, you must call dispatch
None of the above
A professional chauffeur is a concierge on wedding runs
Be early and helpful to the bride and groom, such as, assisting them out of the vehicle
Make sure you have emergency supplies for the wedding party
Keep in contact with the wedding photographer to stay on schedule
All of the above
Ask for an autograph
Ask questions about what you've read in tabloid magazines
Treat him/her with the same respectful distance you give all clients
None of the above
Follow the speed limit
Obey all traffic laws
Break and accelerate smoothly
All of the above
None of the above
There's a designated lead chauffeur that you must defer to
The lead chauffeur is always the one to collect payment
Be certain your communication devices are intact so you can converse and get instruction from the lead chauffeur
All of the above
None of the above
Make sure the gas tank is full
Clean all trash
Make sure the back seat is clean of all dirt and dust out the floor mats if needed.
Make sure windows and tires are clean
All of the above
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Speak when spoken to
Refrain from talking about politics
Refrain from talking about religion
All of the above
None of the above
Prompt
Dependable
Calm
Professional
All of the above
Black suit, white shirt, dark tie, polished black shoes
Ironed khaki's, earth tone shirt, blazer jacket, brown dress shoes
Dark blue dress pants, muted dress shirt, vest, penny loafers
None of the above
Read your company's run sheet/trip assignment sheets carefully in order to avoid mistakes
Every client should receive 1st class service regardless of gratuity.
Assume the client has never ridden in a limo; get in back and show them how to operate all the controls
All of the above
Give him/her a ride
Quote to him/her the price
Tell him/her that it is prohibited to take him/her anywhere and if they need a vehicle, the appropriate thing to do is call the office and make a reservation
None of the above
Allow extra time for airport pick-ups
Make sure your trunk is clean and empty enough to accommodate luggage
Monitor the airlines website for your client and be in close contact with your office at all times
Make sure you know the clients arriving and departing airline flight information
All of the above
If a client is paying cash, always collect the amount due before the run starts
Prom clients should be given the same respect as anyone else, the only difference being they can't have alcohol
Address prom clients with courtesy because tomorrow they could be a value client
All of the above
None of the above
Aim high in steering
Check your mirrors frequently
Keep your eyes moving
All of the above
None of the above
To take pictures in case of an accident
To take pictures in case your client is a celebrity
All of the above
None of the above
We are ladies and gentleman servicing ladies and gentleman
If you are happy then the customer is happy
Deliver customer service and you'll have a customer for life
None of the above
To get every run over with as quickly as possible without focusing on the client
Engage the client in conversation as much as possible
All of the above
None of the above
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Identity
Personal Information
All of the above
None of the above
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The customer's responsibility
Your responsibility
Deliver quality service and you'll have a customer for life
None of the above
Treat the client in a discreet and professional manner
Addressing the client by first name
Socializing with the client at his/her drop-off location
None of the above
Your Nextel radio and/or cell phone is a critical tool
Speak clearly and slowly into your cell phone, Nextel, and radio
Calls to the office should be brief
Always use company established codes
All of the above
Check on your passengers and those in the other vehicle to make sure everyone is fine.
Call 911
Call your supervisor immediately for further instructions
All of the above
None of the above
It is fine to talk or text on your cell phone if the need arises
You do not need to take your time and watch everything on the road as long as you feel in control of the vehicle
There is no need to drive defensively as long as the roads are clear
All of the above
None of the above
As long as you aren't driving erratically then it's okay to speed
There aren't any techniques available to avoid accidents
Your driving should be smooth enough for the client to drink champagne without spilling it
All of the above
It is not important to keep a distance from regular clients since you have built a rapport with them
Always take the short cut route even if your client requests a different one
It is not necessary to remember your clients special requests or preferences because the company already has already landed his/her business
All of the above
None of the above
Black suit
Crisp white shirt
Dark tie
Shined black dress shoes
All of the above
Mistaking whether the pick-up time is AM or PM
Mistaking the vehicle requested by the customer
Mistaking pick-up and/or drop-off locations
None of the above
Popular restaurants
Popular night life and attraction spots
Alternative routes
All of the above
None of the above
To get every run over with as quickly as possible as opposed to focusing on the client
Quicker routes than cabs provide
You
None of the above
Drivers are not allowed to smoke in the vehicle regardless of whether they have a client or not.
Passengers are not allowed to smoke inside the vehicle
If a passenger insists on smoking in the vehicle, call your supervisor for further instruction
If a client needs to smoke, you can pull over as many times as they request
All of the above
Never solicit a networked client to work with you rather than through the network
Give networked clients the same professionalism you would give your own clients
Networked business from other limousine companies is a big part of an operators business
All of the above
None of the above
Engaging client in conversation for length of service to make sure he/she doesn't get bored
Asking the client multiple and random questions
Never accept or take personal calls when a client is in the vehicle
All of the above
None of the above
By the person who would best meet the clients needs
Seniority system
Alphabetical order
None of the above
Networked business is lucrative and makes up a large portion of our business and we don't want to upset our affiliates
We don't prohibit soliciting customers from other companies
All of the above
None of the above
Trip preparation is not an essential part of the job
It is not essential to inspect the vehicle before and after each run
As long as you know where you are going, there is no need to inspect the car out thoroughly
All of the above
None of the above
Focus on the solution and the future
Find ways to work within the system to solve the problem
Stay calm so that your client can remain so
All of the above
None of the above
It is fine to ask for an autograph
It is appropriate to engage in chit-chat with a celebrity/VIP client
It is not necessary to act as security or bodyguard for celebrity/ VIP clients because they should have their own
All of the above
None of the above
Your family
Your pay
Your adventures outside of work
All of the above
None of the above
As long as you collect payment, it is not necessary to follow your supervisor's instructions
There is no need to make sure that you and your client understand our tipping policy.
It's okay to discuss your pay and tips to co-workers and other chauffeurs
All of the above
None of the avove
Make up a lie as to why you are late
Pretend like there is nothing wrong the fact that you were late and hope the client doesn't notice
Remain calm and focus on the future by letting the client know why you are late
All of the above
None of the above
As long as you get the client to their drop off location in time, there is no need to discuss anything
The clients return information and where the chauffeur will meet him/her
Your credentials as a driver and why the client should request you in the future
None of the above
Code 10: Client in vehicle, on our way; Code 20: I've receive next assignment and understand it; Code 30:Client has been dropped off - job is finished; Code 40: I'm on location waiting for the client
Code 10: I'm on location waiting for the client; Code 20: I've received the next assignment and understand it; Code 30: Client in vehicle, on our way; Code 40: Client has been dropped off, job is finished
Code 10: Client has been dropped off, job is finished; Code 20: Client in vehicle, on our way; Code 30: I'm on location waiting for client; Code 40: I've received the next assignment and understand it
None of the above
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