Drivers: Introductory Quiz

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  • 1/60 Questions

    As a professional chauffeur, what kind of experience are you creating for the client?

    • Style
    • Class
    • Comfort
    • All of the above
    • None of the above
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Drivers: Introductory Quiz - Quiz
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  • 2. 

    What do clients expect when they hire car service over a cab?

    • Clean vehicle

    • Punctuality

    • Well-dressed professional drivers who drive safely

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
    Explanation
    If we can get all 3 of these things correct, the clients will be happy and will continue to use the company's service.

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  • 3. 

    Which of the following would a client be most likely to notice?

    • Trash in the ashtray or on the ground

    • The year of the requested vehicle

    • None of the above

    Correct Answer
    A. Trash in the ashtray or on the ground
  • 4. 

    What are the essential supplies that a chauffeur should keep on hand inside the vehicle?

    • Large black umbrella and flashlight

    • Pen calculator and local maps

    • Car cleaning supplies and trash bags

    • Airport signs, credit card slips, breath mints

    • All of the above

    Correct Answer
    A. All of the above
  • 5. 

    When clients exit the vehicle, how should drivers park to better assist the customer?

    • Driver's side parked curbside

    • It doesn't matter as long as you get the passenger within the vicinity of the drop off location

    • Passenger/client door parked curbside

    • None of the above

    Correct Answer
    A. Passenger/client door parked curbside
  • 6. 

    Before each run, the driver should make sure the vehicle is stocked with what items?

    • Ice and water

    • Soda's and Juice

    • Clean glasses

    • The vehicle owner's car,proof of insurance any applicable

    • All of the above

    Correct Answer
    A. All of the above
  • 7. 

    What pertinent documents should be accessible at all times while operating your company vehicle?

    • Your passport

    • Your client's license

    • Your vehicle's owner card, permits, and proof of insurance

    • None of the above

    Correct Answer
    A. Your vehicle's owner card, permits, and proof of insurance
  • 8. 

    All of the information you need regarding a run can be found on what document?

    • Incident report list

    • Trip sheet a.k.a. Run sheet

    • There isn't a document, you must call dispatch

    • None of the above

    Correct Answer
    A. Trip sheet a.k.a. Run sheet
  • 9. 

    Which of the following rules apply for weddings?

    • A professional chauffeur is a concierge on wedding runs

    • Be early and helpful to the bride and groom, such as, assisting them out of the vehicle

    • Make sure you have emergency supplies for the wedding party

    • Keep in contact with the wedding photographer to stay on schedule

    • All of the above

    Correct Answer
    A. All of the above
  • 10. 

    If your client is a celebrity, how should you treat him/her?

    • Ask for an autograph

    • Ask questions about what you've read in tabloid magazines

    • Treat him/her with the same respectful distance you give all clients

    • None of the above

    Correct Answer
    A. Treat him/her with the same respectful distance you give all clients
  • 11. 

    What general rules should one follow when chauffeuring a customer?

    • Follow the speed limit

    • Obey all traffic laws

    • Break and accelerate smoothly

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 12. 

    Which statement(s) are true regarding multi-vehicle trips?

    • There's a designated lead chauffeur that you must defer to

    • The lead chauffeur is always the one to collect payment

    • Be certain your communication devices are intact so you can converse and get instruction from the lead chauffeur

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 13. 

    Since you are the last checkpoint for a clean vehicle, what must you do before each trip?

    • Make sure the gas tank is full

    • Clean all trash

    • Make sure the back seat is clean of all dirt and dust out the floor mats if needed.

    • Make sure windows and tires are clean

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    If there is a problem report it into the office and we will take corrective action with the person at fault but the client doesn't care if its not your fault that the car didn't have a full tank or if their was trash in the backseat. In the clients mind, you should have checked.

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  • 14. 

    What are the 3 main rules a chauffeur should remember when communicating with the client?

    • Speak when spoken to

    • Refrain from talking about politics

    • Refrain from talking about religion

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 15. 

    Our drivers should always be 

    • Prompt

    • Dependable

    • Calm

    • Professional

    • All of the above

    Correct Answer
    A. All of the above
  • 16. 

    Which of the following best reflects the dress code our company requires from drivers?

    • Black suit, white shirt, dark tie, polished black shoes

    • Ironed khaki's, earth tone shirt, blazer jacket, brown dress shoes

    • Dark blue dress pants, muted dress shirt, vest, penny loafers

    • None of the above

    Correct Answer
    A. Black suit, white shirt, dark tie, polished black shoes
  • 17. 

    Which of the following statements should drivers keep in mine?

    • Read your company's run sheet/trip assignment sheets carefully in order to avoid mistakes

    • Every client should receive 1st class service regardless of gratuity.

    • Assume the client has never ridden in a limo; get in back and show them how to operate all the controls

    • All of the above

    Correct Answer
    A. All of the above
  • 18. 

    If someone solicits you at the airport, how should you respond?

    • Give him/her a ride

    • Quote to him/her the price

    • Tell him/her that it is prohibited to take him/her anywhere and if they need a vehicle, the appropriate thing to do is call the office and make a reservation

    • None of the above

    Correct Answer
    A. Tell him/her that it is prohibited to take him/her anywhere and if they need a vehicle, the appropriate thing to do is call the office and make a reservation
  • 19. 

    How should drivers prepare for airport pick-ups?

    • Allow extra time for airport pick-ups

    • Make sure your trunk is clean and empty enough to accommodate luggage

    • Monitor the airlines website for your client and be in close contact with your office at all times

    • Make sure you know the clients arriving and departing airline flight information

    • All of the above

    Correct Answer
    A. All of the above
  • 20. 

    What factor(s) should a driver always remember about prom clients?

    • If a client is paying cash, always collect the amount due before the run starts

    • Prom clients should be given the same respect as anyone else, the only difference being they can't have alcohol

    • Address prom clients with courtesy because tomorrow they could be a value client

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 21. 

    Which, if any, of the following statements are correct?

    • Aim high in steering

    • Check your mirrors frequently

    • Keep your eyes moving

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 22. 

    Why is it a good idea to keep a camera in the vehicle with you?

    • To take pictures in case of an accident

    • To take pictures in case your client is a celebrity

    • All of the above

    • None of the above

    Correct Answer
    A. To take pictures in case of an accident
  • 23. 

    There's a motto that a very successful hotel follows which is also pertinent to our company. What is that motto?

    • We are ladies and gentleman servicing ladies and gentleman

    • If you are happy then the customer is happy

    • Deliver customer service and you'll have a customer for life

    • None of the above

    Correct Answer
    A. We are ladies and gentleman servicing ladies and gentleman
  • 24. 

    What is the goal for every limousine company?

    • To get every run over with as quickly as possible without focusing on the client

    • Engage the client in conversation as much as possible

    • All of the above

    • None of the above

    Correct Answer
    A. None of the above
    Explanation
    It is important to make sure the clients needs are met even if it takes a little extra time. Always remember to only speak to a client when spoken to beyond the normal greeting and 1 polite "My name is _______ . how was your flight? or how are you today?" question greeting.

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  • 25. 

    Regarding your client, what information should be kept in strict confidence?

    • Identity

    • Personal Information

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
    Explanation
    Clients use our service because the like to keep their privacy. They don't want people to know where they go, what they do, or with whom. They may not even want people to know they use limos at all if they are public officials or non profits. The point is, keep their privacy. If they feel like they can't trust their driver they won't use our company and we won't be able to give our drivers work.

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  • 26. 

    Whose responsibility is it to inspect the vehicle before and after each run?

    • The customer's responsibility

    • Your responsibility

    • Deliver quality service and you'll have a customer for life

    • None of the above

    Correct Answer
    A. Your responsibility
  • 27. 

    What are the keys to establishing a long term relationship with a client?

    • Treat the client in a discreet and professional manner

    • Addressing the client by first name

    • Socializing with the client at his/her drop-off location

    • None of the above

    Correct Answer
    A. Treat the client in a discreet and professional manner
  • 28. 

    What should every driver remember when communicating with the office?

    • Your Nextel radio and/or cell phone is a critical tool

    • Speak clearly and slowly into your cell phone, Nextel, and radio

    • Calls to the office should be brief

    • Always use company established codes

    • All of the above

    Correct Answer
    A. All of the above
  • 29. 

    In case of an accident in your company vehicle, what procedures should you follow?

    • Check on your passengers and those in the other vehicle to make sure everyone is fine.

    • Call 911

    • Call your supervisor immediately for further instructions

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 30. 

    Which of the following statements are true?

    • It is fine to talk or text on your cell phone if the need arises

    • You do not need to take your time and watch everything on the road as long as you feel in control of the vehicle

    • There is no need to drive defensively as long as the roads are clear

    • All of the above

    • None of the above

    Correct Answer
    A. None of the above
  • 31. 

    Which of the following statement(s) are accurate?

    • As long as you aren't driving erratically then it's okay to speed

    • There aren't any techniques available to avoid accidents

    • Your driving should be smooth enough for the client to drink champagne without spilling it

    • All of the above

    Correct Answer
    A. Your driving should be smooth enough for the client to drink champagne without spilling it
  • 32. 

    When it comes to servicing regular clients, what should drivers keep in mind at all times?

    • It is not important to keep a distance from regular clients since you have built a rapport with them

    • Always take the short cut route even if your client requests a different one

    • It is not necessary to remember your clients special requests or preferences because the company already has already landed his/her business

    • All of the above

    • None of the above

    Correct Answer
    A. None of the above
  • 33. 

    What is the proper attire for a chauffeur?

    • Black suit

    • Crisp white shirt

    • Dark tie

    • Shined black dress shoes

    • All of the above

    Correct Answer
    A. All of the above
  • 34. 

    What is one of the biggest mistakes that dispatchers an drivers make regarding runs? 

    • Mistaking whether the pick-up time is AM or PM

    • Mistaking the vehicle requested by the customer

    • Mistaking pick-up and/or drop-off locations

    • None of the above

    Correct Answer
    A. Mistaking whether the pick-up time is AM or PM
  • 35. 

    What information may be useful for a driver to use to their advantage on as-directed trips?

    • Popular restaurants

    • Popular night life and attraction spots

    • Alternative routes

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 36. 

    What is the biggest difference between a cab ride and a luxury vehicle that would make the customer choose the latter?

    • To get every run over with as quickly as possible as opposed to focusing on the client

    • Quicker routes than cabs provide

    • You

    • None of the above

    Correct Answer
    A. You
  • 37. 

    Which of the following statements best reflect our smoking policy in vehicles?

    • Drivers are not allowed to smoke in the vehicle regardless of whether they have a client or not.

    • Passengers are not allowed to smoke inside the vehicle

    • If a passenger insists on smoking in the vehicle, call your supervisor for further instruction

    • If a client needs to smoke, you can pull over as many times as they request

    • All of the above

    Correct Answer
    A. All of the above
  • 38. 

    What rules should you take into consideration when chauffeuring a networked client?

    • Never solicit a networked client to work with you rather than through the network

    • Give networked clients the same professionalism you would give your own clients

    • Networked business from other limousine companies is a big part of an operators business

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 39. 

    Which of the following rules should you always adhere to when you have a customer in your vehicle?

    • Engaging client in conversation for length of service to make sure he/she doesn't get bored

    • Asking the client multiple and random questions

    • Never accept or take personal calls when a client is in the vehicle

    • All of the above

    • None of the above

    Correct Answer
    A. Never accept or take personal calls when a client is in the vehicle
  • 40. 

    How do dispatchers judge which driver should service a VIP client?

    • By the person who would best meet the clients needs

    • Seniority system

    • Alphabetical order

    • None of the above

    Correct Answer
    A. By the person who would best meet the clients needs
  • 41. 

    Why do we prohibit soliciting network clients?

    • Networked business is lucrative and makes up a large portion of our business and we don't want to upset our affiliates

    • We don't prohibit soliciting customers from other companies

    • All of the above

    • None of the above

    Correct Answer
    A. Networked business is lucrative and makes up a large portion of our business and we don't want to upset our affiliates
  • 42. 

    What should drivers remember when it comes to trip preparation?

    • Trip preparation is not an essential part of the job

    • It is not essential to inspect the vehicle before and after each run

    • As long as you know where you are going, there is no need to inspect the car out thoroughly

    • All of the above

    • None of the above

    Correct Answer
    A. None of the above
  • 43. 

    If a mistake or error occurs while chauffeuring a customer, what should you do?

    • Focus on the solution and the future

    • Find ways to work within the system to solve the problem

    • Stay calm so that your client can remain so

    • All of the above

    • None of the above

    Correct Answer
    A. All of the above
  • 44. 

    What are the most important points you should remember when servicing a celebrity/VIP client?

    • It is fine to ask for an autograph

    • It is appropriate to engage in chit-chat with a celebrity/VIP client

    • It is not necessary to act as security or bodyguard for celebrity/ VIP clients because they should have their own

    • All of the above

    • None of the above

    Correct Answer
    A. None of the above
  • 45. 

    What topic of conversation should you avoid when talking to other chauffeurs?

    • Your family

    • Your pay

    • Your adventures outside of work

    • All of the above

    • None of the above

    Correct Answer
    A. Your pay
  • 46. 

    Which of the following are true when it comes to pay and gratuity?

    • As long as you collect payment, it is not necessary to follow your supervisor's instructions

    • There is no need to make sure that you and your client understand our tipping policy.

    • It's okay to discuss your pay and tips to co-workers and other chauffeurs

    • All of the above

    • None of the avove

    Correct Answer
    A. None of the avove
  • 47. 

    If you are running late to pick up a client, what is the best way to handle the situation?

    • Make up a lie as to why you are late

    • Pretend like there is nothing wrong the fact that you were late and hope the client doesn't notice

    • Remain calm and focus on the future by letting the client know why you are late

    • All of the above

    • None of the above

    Correct Answer
    A. Remain calm and focus on the future by letting the client know why you are late
  • 48. 

    Before dropping the client off, what information should always be discussed?

    • As long as you get the client to their drop off location in time, there is no need to discuss anything

    • The clients return information and where the chauffeur will meet him/her

    • Your credentials as a driver and why the client should request you in the future

    • None of the above

    Correct Answer
    A. The clients return information and where the chauffeur will meet him/her
  • 49. 

    Many limousine companies use codes in order to expedite and simplify communication with the office. Match the correct code with the right answer.

    • Code 10: Client in vehicle, on our way; Code 20: I've receive next assignment and understand it; Code 30:Client has been dropped off - job is finished; Code 40: I'm on location waiting for the client

    • Code 10: I'm on location waiting for the client; Code 20: I've received the next assignment and understand it; Code 30: Client in vehicle, on our way; Code 40: Client has been dropped off, job is finished

    • Code 10: Client has been dropped off, job is finished; Code 20: Client in vehicle, on our way; Code 30: I'm on location waiting for client; Code 40: I've received the next assignment and understand it

    • None of the above

    Correct Answer
    A. Code 10: I'm on location waiting for the client; Code 20: I've received the next assignment and understand it; Code 30: Client in vehicle, on our way; Code 40: Client has been dropped off, job is finished

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 12, 2010
    Quiz Created by
    Joseph Santos
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