Drivers: Introductory Quiz
Drivers introductory quiz manual
- 1.As a professional chauffeur, what kind of experience are you creating for the client?
- A.
Style
- B.
Class
- C.
Comfort
- D.
All of the above
- E.
None of the above
- 2.What do clients expect when they hire car service over a cab?
- A.
Clean vehicle
- B.
Punctuality
- C.
Well-dressed professional drivers who drive safely
- D.
All of the above
- E.
None of the above
- 3.What is the goal for every limousine company?
- A.
To get every run over with as quickly as possible without focusing on the client
- B.
Engage the client in conversation as much as possible
- C.
All of the above
- D.
None of the above
- 4.Since you are the last checkpoint for a clean vehicle, what must you do before each trip?
- A.
Make sure the gas tank is full
- B.
Clean all trash
- C.
Make sure the back seat is clean of all dirt and dust out the floor mats if needed.
- D.
Make sure windows and tires are clean
- E.
All of the above
- 5.Regarding your client, what information should be kept in strict confidence?
- A.
Identity
- B.
Personal Information
- C.
All of the above
- D.
None of the above
- 6.What is the biggest difference between a cab ride and a luxury vehicle that would make the customer choose the latter?
- A.
To get every run over with as quickly as possible as opposed to focusing on the client
- B.
Quicker routes than cabs provide
- C.
You
- D.
None of the above
- 7.There's a motto that a very successful hotel follows which is also pertinent to our company. What is that motto?
- A.
We are ladies and gentleman servicing ladies and gentleman
- B.
If you are happy then the customer is happy
- C.
Deliver customer service and you'll have a customer for life
- D.
None of the above
- 8.Whose responsibility is it to inspect the vehicle before and after each run?
- A.
The customer's responsibility
- B.
Your responsibility
- C.
Deliver quality service and you'll have a customer for life
- D.
None of the above
- 9.Which of the following would a client be most likely to notice?
- A.
Trash in the ashtray or on the ground
- B.
The year of the requested vehicle
- C.
None of the above
- 10.What are the keys to establishing a long term relationship with a client?
- A.
Treat the client in a discreet and professional manner
- B.
Addressing the client by first name
- C.
Socializing with the client at his/her drop-off location
- D.
None of the above
- 11.What are the 3 main rules a chauffeur should remember when communicating with the client?
- A.
Speak when spoken to
- B.
Refrain from talking about politics
- C.
Refrain from talking about religion
- D.
All of the above
- E.
None of the above
- 12.What is the proper attire for a chauffeur?
- A.
Black suit
- B.
Crisp white shirt
- C.
Dark tie
- D.
Shined black dress shoes
- E.
All of the above
- 13.What are the essential supplies that a chauffeur should keep on hand inside the vehicle?
- A.
Large black umbrella and flashlight
- B.
Pen calculator and local maps
- C.
Car cleaning supplies and trash bags
- D.
Airport signs, credit card slips, breath mints
- E.
All of the above
- 14.What should drivers remember when it comes to trip preparation?
- A.
Trip preparation is not an essential part of the job
- B.
It is not essential to inspect the vehicle before and after each run
- C.
As long as you know where you are going, there is no need to inspect the car out thoroughly
- D.
All of the above
- E.
None of the above
- 15.Our drivers should always be
- A.
Prompt
- B.
Dependable
- C.
Calm
- D.
Professional
- E.
All of the above
- 16.When clients exit the vehicle, how should drivers park to better assist the customer?
- A.
Driver's side parked curbside
- B.
It doesn't matter as long as you get the passenger within the vicinity of the drop off location
- C.
Passenger/client door parked curbside
- D.
None of the above
- 17.Which of the following rules should you always adhere to when you have a customer in your vehicle?
- A.
Engaging client in conversation for length of service to make sure he/she doesn't get bored
- B.
Asking the client multiple and random questions
- C.
Never accept or take personal calls when a client is in the vehicle
- D.
All of the above
- E.
None of the above
- 18.Which of the following best reflects the dress code our company requires from drivers?
- A.
Black suit, white shirt, dark tie, polished black shoes
- B.
Ironed khaki's, earth tone shirt, blazer jacket, brown dress shoes
- C.
Dark blue dress pants, muted dress shirt, vest, penny loafers
- D.
None of the above
- 19.Many limousine companies use codes in order to expedite and simplify communication with the office. Match the correct code with the right answer.
- A.
Code 10: Client in vehicle, on our way; Code 20: I've receive next assignment and understand it; Code 30:Client has been dropped off - job is finished; Code 40: I'm on location waiting for the client
- B.
Code 10: I'm on location waiting for the client; Code 20: I've received the next assignment and understand it; Code 30: Client in vehicle, on our way; Code 40: Client has been dropped off, job is finished
- C.
Code 10: Client has been dropped off, job is finished; Code 20: Client in vehicle, on our way; Code 30: I'm on location waiting for client; Code 40: I've received the next assignment and understand it
- D.
None of the above
- 20.What is one of the biggest mistakes that dispatchers an drivers make regarding runs?
- A.
Mistaking whether the pick-up time is AM or PM
- B.
Mistaking the vehicle requested by the customer
- C.
Mistaking pick-up and/or drop-off locations
- D.
None of the above
- 21.What should every driver remember when communicating with the office?
- A.
Your Nextel radio and/or cell phone is a critical tool
- B.
Speak clearly and slowly into your cell phone, Nextel, and radio
- C.
Calls to the office should be brief
- D.
Always use company established codes
- E.
All of the above
- 22.Which of the following are true when it comes to pay and gratuity?
- A.
As long as you collect payment, it is not necessary to follow your supervisor's instructions
- B.
There is no need to make sure that you and your client understand our tipping policy.
- C.
It's okay to discuss your pay and tips to co-workers and other chauffeurs
- D.
All of the above
- E.
None of the avove
- 23.Which of the following statements best reflect our smoking policy in vehicles?
- A.
Drivers are not allowed to smoke in the vehicle regardless of whether they have a client or not.
- B.
Passengers are not allowed to smoke inside the vehicle
- C.
If a passenger insists on smoking in the vehicle, call your supervisor for further instruction
- D.
If a client needs to smoke, you can pull over as many times as they request
- E.
All of the above
- 24.Before each run, the driver should make sure the vehicle is stocked with what items?
- A.
Ice and water
- B.
Soda's and Juice
- C.
Clean glasses
- D.
The vehicle owner's car,proof of insurance any applicable
- E.
All of the above
- 25.Which of the following statements should drivers keep in mine?
- A.
Read your company's run sheet/trip assignment sheets carefully in order to avoid mistakes
- B.
Every client should receive 1st class service regardless of gratuity.
- C.
Assume the client has never ridden in a limo; get in back and show them how to operate all the controls
- D.
All of the above
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