Developing Respectful Partnerships Through Customer Service (Nevada Fp)

Thank you for starting the Developing Respectful Partnerships through Customer Service quiz. To begin, enter your full name and email address. By clicking start you confirm that you have viewed the entire video. You will have 3 attempts to pass this quiz with a score of... see more80% or higher. If you do not pass, the quiz will be locked. To unlock the quiz, email Center Support at centersupport@usf. Edu and let us know which state you reside in and what quiz you need unlocked. The quiz will be unlocked within 1 business day of the request. Once unlocked, you will be required to re-watch the training video and attempt the quiz again. Upon successful completion of the following quiz a certificate screen will appear and you will automatically receive a confirmation email with a link to your certificate. Right-click on the image to save or print the certificate. This training is valid for 1.0 Foster Parent Re-licensing hours.
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8. When a listener fully concentrates, understands, responds, and reaffirms what is being said, it is called

Active Listening

Responsive Listening

Empathetic Listening

Controlled Listening

Developing Respectful Partnerships Through Customer Service (Nevada Fp)

1. Who is the best source of recruitment for new foster parents and caregivers?

2.

What first name or nickname would you like us to use?

2. What is the most important aspect of providing good customer service?

3. Who are the customers in child welfare?

4. The single most valuable measurable when measuring an agency’s overall success is how supported their caregivers feel.

5. Which of the following could potentially affect a customer’s perception of his/her interaction with you?

6. Who in child welfare should be implementing a customer service model?

7. When does customer service begin?

8. When a listener fully concentrates, understands, responds, and reaffirms what is being said, it is called

9. What does PRO stand for?

10. Which is not a guiding principle of customer service?