Thank you for starting the Developing Respectful Partnerships through Customer Service quiz. To begin, enter your full name and email address. By clicking start you confirm that you have viewed the entire video. You will have 3 attempts to pass this quiz with a score of 80% or higher. If you do not pass, the quiz will be locked. To unlock the quiz, email Center Support at centersupport@usf. Edu and let us know which state you reside in and what quiz you need unlocked. The quiz will be unlocked within Read more1 business day of the request. Once unlocked, you will be required to re-watch the training video and attempt the quiz again. Upon successful completion of the following quiz a certificate screen will appear and you will automatically receive a confirmation email with a link to your certificate. Right-click on the image to save or print the certificate. This training is valid for 1.0 Foster Parent Re-licensing hours.
At the first point of contact with a family
At the time of removal
At the shelter hearing
At the time child(ren) are placed
All choices are correct
Birth Families
Community Supporters
Caregivers
Process, Relationships, and Organization
Polite, Respectful, and Opinionated
Professional, Respectful, and Organized
Process, Relationships, and Overachiever
Kindness
Safety
Efficiency
Communication
Treatment of people
Promptness
Efficiency
Organization
True
False
All choices are correct
Child Welfare Professionals
Foster parents
Judges
Satisfied foster parents and caregivers
Agency Staff
Social Media
Faith Based Organizations
All choices are correct
Your Posture
Your Handshake
Your Tone
Active Listening
Responsive Listening
Empathetic Listening
Controlled Listening
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