Juniper Customer care Quiz #8

5 Questions | Total Attempts: 41

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Customer Care Quizzes & Trivia

Juniper Customer Care Quiz #8


Questions and Answers
  • 1. 
    When searching contracts the customer receives a Data Access Privileges error message. What information is required for a case creation?(select all that apply)
    • A. 

      Site ID

    • B. 

      CSC login email address

    • C. 

      URL of the search contracts page you are trying to access.

    • D. 

      Contract ID Number

  • 2. 
    When a J-Partner cannot log in to their account and they are on the Partner Mass Decline list, what information do you need to have when you warm transfer the call to ACC with the case?(select all that apply)
    • A. 

      The reason they did not sign the terms and conditions.

    • B. 

      Partner they are with.

    • C. 

      Phone number.

    • D. 

      Business Address

    • E. 

      E-mail address.

  • 3. 
    True or False.You would dispatch a service source case to CS-Contracts-Global.
    • A. 

      True

    • B. 

      False

  • 4. 
    The customer provides you a confirmation number of 20100527123456 for an update. How would you handle the request?
    • A. 

      Warm transfer the call to ACC.

    • B. 

      Send a subcase to Support Services.

    • C. 

      Send an email to [email protected]

    • D. 

      Transfer the call to Inside Sales.

  • 5. 
    JuniIf a customer calls in and the device is not registered, does the device need to be registered before you create a case and transfer them to an engineer?Yes or No
    • A. 

      No

    • B. 

      Yes

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