Juniper Customer care Quiz #8

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1. JuniIf a customer calls in and the device is not registered, does the device need to be registered before you create a case and transfer them to an engineer?
Yes or No

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About This Quiz
Customer Care Quizzes & Trivia

Juniper Customer Care Quiz #8

2.

What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. True or False.

You would dispatch a service source case to CS-Contracts-Global.

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3. The customer provides you a confirmation number of 20100527123456 for an update. How would you handle the request?

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4. When a J-Partner cannot log in to their account and they are on the Partner Mass Decline list, what information do you need to have when you warm transfer the call to ACC with the case?
(select all that apply)

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5. When searching contracts the customer receives a Data Access Privileges error message. What information is required for a case creation?
(select all that apply)

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JuniIf a customer calls in and the device is not registered, does the...
True or False.You would dispatch a service source case to...
The customer provides you a confirmation number of 20100527123456 for...
When a J-Partner cannot log in to their account and they are on the...
When searching contracts the customer receives a Data Access...
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