Collection Fundamentals

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    "S" activity code

    • Solution
    • Subscription
    • Suspension
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Collection Fundamentals - Quiz
About This Quiz

Answer questions regarding:
fields and sections of the Collection Information for BAN screen. Five possible statuses of a BAN. Collection paths. Types of collection letters that are sent by mail. Account Spending Limit (ASL) accounts. Specific restrictions and details of an ASL account.

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  • 2. 

    "W" activity coded

    • Warning

    • Withheld

    • Writeoff

    Correct Answer
    A. Writeoff
  • 3. 

    Another reason why an SL account can be restricted

    • Cancelled

    • Exceeds spending limit

    • Long distance charges

    Correct Answer
    A. Exceeds spending limit
  • 4. 

    All services on the BAN are permanently disconnected

    • Closed

    • Gotlined

    • Suspended

    Correct Answer
    A. Closed
  • 5. 

    Activity code "L"

    • Late fee

    • Late Notice

    • Lost

    Correct Answer
    A. Late Notice
  • 6. 

    Services on the BAN have been temporarily disconnected

    • Suspended

    • Closed

    • Hotlined

    • Cancelled

    Correct Answer
    A. Suspended
  • 7. 

    One of the reasons why services on an SL account can be restricted:

    • Cancelled

    • Long distance charges

    • Past due

    Correct Answer
    A. Past due
  • 8. 

    The first letter sent to delinquent customers reminding them about the past due balance.

    • First text message

    • Friendly reminder

    • Late notice

    • Write off

    Correct Answer
    A. Friendly reminder
  • 9. 

    Informs customer spending limit is approaching.

    • Friendly reminder

    • Late notice

    • First text message

    • Write off

    Correct Answer
    A. First text message
  • 10. 

    This section displays a breakdown of the past due charges on the BAN by aging buckets

    • Collection

    • Collection information

    • Financial summary

    • Last payment

    Correct Answer
    A. Financial summary
  • 11. 

    Sent to customers whose accounts are in jeopardy of being written off and sent to a 3rd party collection qgency.

    • Avoid account cancellation

    • Collection agency alert

    • Disconnection imminent

    • First tect message

    Correct Answer
    A. Collection agency alert
  • 12. 

    It advises customers that if they fo not pay the past due balance, account will be suspended.

    • Avoid account cancellation

    • Collection agency alert

    • Disconnection imminent

    • First text message

    Correct Answer
    A. Disconnection imminent
  • 13. 

    Amount customer must pay as part of service restoration from suspension

    • $15

    • $20

    • $25

    • $30

    Correct Answer
    A. $25
  • 14. 

    Customer will get this when account is nearing ASL suspension

    • First text message

    • Friendly reminder

    • Late notice

    • Second text message

    Correct Answer
    A. Second text message
  • 15. 

    This happens when customer's spending limit has been reached.

    • ASL hotline

    • Hotline TollA

    • Hotline

    • Suspension

    Correct Answer
    A. ASL hotline
  • 16. 

    If account has already reached the 2nd threshold, what will be the action taken and who will be affected?

    • Account will be suspended, all subscribers will be affected

    • Account will remain active, no subcriber will be affected

    • Account administrator will be hotlined, other subscribers will be affected

    • Account administrator will be hotlined, other subscribers will remain active

    Correct Answer
    A. Account administrator will be hotlined, other subscribers will remain active
  • 17. 

    All services on the BAN are disconnected due to customer request or at Sprint's request.

    • Cancelled

    • Closed

    • Hotlined

    • Suspended

    Correct Answer
    A. Cancelled
  • 18. 

    If Net balance = $375  Spending Limit = $350, what will be the  Amount until limit and the minimum payment required to restore account?

    • Amount until limit = $25 and payment required is $55

    • Amount until limit = $25 and payment required is -$55

    • Amount until limit = -$25 and payment required is $55

    Correct Answer
    A. Amount until limit = -$25 and payment required is $55
  • 19. 

    First restriction on phone due to exceeding spending limit.

    • ASL Suspension

    • Hotline

    • Suspension

    • ASL Hotline

    Correct Answer
    A. ASL Hotline

Quiz Review Timeline (Updated): Dec 14, 2012 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Dec 14, 2012
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 15, 2009
    Quiz Created by
    Eydie
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