Collection Fundamentals

19 Questions

Settings
Please wait...
Collection Fundamentals

Answer questions regarding: fields and sections of the Collection Information for BAN screen. Five possible statuses of a BAN. Collection paths. Types of collection letters that are sent by mail. Account Spending Limit (ASL) accounts. Specific restrictions and details of an ASL account.


Related Topics
Questions and Answers
  • 1. 
    It advises customers that if they fo not pay the past due balance, account will be suspended.
    • A. 

      Avoid account cancellation

    • B. 

      Collection agency alert

    • C. 

      Disconnection imminent

    • D. 

      First text message

  • 2. 
    This happens when customer's spending limit has been reached.
    • A. 

      ASL hotline

    • B. 

      Hotline TollA

    • C. 

      Hotline

    • D. 

      Suspension

  • 3. 
    All services on the BAN are disconnected due to customer request or at Sprint's request.
    • A. 

      Cancelled

    • B. 

      Closed

    • C. 

      Hotlined

    • D. 

      Suspended

  • 4. 
    Sent to customers whose accounts are in jeopardy of being written off and sent to a 3rd party collection qgency.
    • A. 

      Avoid account cancellation

    • B. 

      Collection agency alert

    • C. 

      Disconnection imminent

    • D. 

      First tect message

  • 5. 
    Informs customer spending limit is approaching.
    • A. 

      Friendly reminder

    • B. 

      Late notice

    • C. 

      First text message

    • D. 

      Write off

  • 6. 
    The first letter sent to delinquent customers reminding them about the past due balance.
    • A. 

      First text message

    • B. 

      Friendly reminder

    • C. 

      Late notice

    • D. 

      Write off

  • 7. 
    First restriction on phone due to exceeding spending limit.
    • A. 

      ASL Suspension

    • B. 

      Hotline

    • C. 

      Suspension

    • D. 

      ASL Hotline

  • 8. 
    "S" activity code
    • A. 

      Solution

    • B. 

      Subscription

    • C. 

      Suspension

  • 9. 
    Services on the BAN have been temporarily disconnected
    • A. 

      Suspended

    • B. 

      Closed

    • C. 

      Hotlined

    • D. 

      Cancelled

  • 10. 
    "W" activity coded
    • A. 

      Warning

    • B. 

      Withheld

    • C. 

      Writeoff

  • 11. 
    If Net balance = $375  Spending Limit = $350, what will be the  Amount until limit and the minimum payment required to restore account?
    • A. 

      Amount until limit = $25 and payment required is $55

    • B. 

      Amount until limit = $25 and payment required is -$55

    • C. 

      Amount until limit = -$25 and payment required is $55

  • 12. 
    One of the reasons why services on an SL account can be restricted:
    • A. 

      Cancelled

    • B. 

      Long distance charges

    • C. 

      Past due

  • 13. 
    Amount customer must pay as part of service restoration from suspension
    • A. 

      $15

    • B. 

      $20

    • C. 

      $25

    • D. 

      $30

  • 14. 
    Another reason why an SL account can be restricted
    • A. 

      Cancelled

    • B. 

      Exceeds spending limit

    • C. 

      Long distance charges

  • 15. 
    All services on the BAN are permanently disconnected
    • A. 

      Closed

    • B. 

      Gotlined

    • C. 

      Suspended

  • 16. 
    Activity code "L"
    • A. 

      Late fee

    • B. 

      Late Notice

    • C. 

      Lost

  • 17. 
    If account has already reached the 2nd threshold, what will be the action taken and who will be affected?
    • A. 

      Account will be suspended, all subscribers will be affected

    • B. 

      Account will remain active, no subcriber will be affected

    • C. 

      Account administrator will be hotlined, other subscribers will be affected

    • D. 

      Account administrator will be hotlined, other subscribers will remain active

  • 18. 
    Customer will get this when account is nearing ASL suspension
    • A. 

      First text message

    • B. 

      Friendly reminder

    • C. 

      Late notice

    • D. 

      Second text message

  • 19. 
    This section displays a breakdown of the past due charges on the BAN by aging buckets
    • A. 

      Collection

    • B. 

      Collection information

    • C. 

      Financial summary

    • D. 

      Last payment