Collection Fundamentals
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Answer questions regarding: fields and sections of the Collection Information for BAN screen. Five possible statuses of a BAN. Collection paths. Types of collection letters that are sent by mail. Account Spending Limit (ASL) accounts. Specific restrictions and details of an ASL account.
- 1.It advises customers that if they fo not pay the past due balance, account will be suspended.
- A.
Avoid account cancellation
- B.
Collection agency alert
- C.
Disconnection imminent
- D.
First text message
- 2.This happens when customer's spending limit has been reached.
- A.
ASL hotline
- B.
Hotline TollA
- C.
Hotline
- D.
Suspension
- 3.All services on the BAN are disconnected due to customer request or at Sprint's request.
- A.
Cancelled
- B.
Closed
- C.
Hotlined
- D.
Suspended
- 4.Sent to customers whose accounts are in jeopardy of being written off and sent to a 3rd party collection qgency.
- A.
Avoid account cancellation
- B.
Collection agency alert
- C.
Disconnection imminent
- D.
First tect message
- 5.Informs customer spending limit is approaching.
- A.
Friendly reminder
- B.
Late notice
- C.
First text message
- D.
Write off
- 6.The first letter sent to delinquent customers reminding them about the past due balance.
- A.
First text message
- B.
Friendly reminder
- C.
Late notice
- D.
Write off
- 7.First restriction on phone due to exceeding spending limit.
- A.
ASL Suspension
- B.
Hotline
- C.
Suspension
- D.
ASL Hotline
- 8."S" activity code
- A.
Solution
- B.
Subscription
- C.
Suspension
- 9.Services on the BAN have been temporarily disconnected
- A.
Suspended
- B.
Closed
- C.
Hotlined
- D.
Cancelled
- 10."W" activity coded
- A.
Warning
- B.
Withheld
- C.
Writeoff
- 11.If Net balance = $375 Spending Limit = $350, what will be the Amount until limit and the minimum payment required to restore account?
- A.
Amount until limit = $25 and payment required is $55
- B.
Amount until limit = $25 and payment required is -$55
- C.
Amount until limit = -$25 and payment required is $55
- 12.One of the reasons why services on an SL account can be restricted:
- A.
Cancelled
- B.
Long distance charges
- C.
Past due
- 13.Amount customer must pay as part of service restoration from suspension
- A.
$15
- B.
$20
- C.
$25
- D.
$30
- 14.Another reason why an SL account can be restricted
- A.
Cancelled
- B.
Exceeds spending limit
- C.
Long distance charges
- 15.All services on the BAN are permanently disconnected
- A.
Closed
- B.
Gotlined
- C.
Suspended
- 16.Activity code "L"
- A.
Late fee
- B.
Late Notice
- C.
Lost
- 17.If account has already reached the 2nd threshold, what will be the action taken and who will be affected?
- A.
Account will be suspended, all subscribers will be affected
- B.
Account will remain active, no subcriber will be affected
- C.
Account administrator will be hotlined, other subscribers will be affected
- D.
Account administrator will be hotlined, other subscribers will remain active
- 18.Customer will get this when account is nearing ASL suspension
- A.
First text message
- B.
Friendly reminder
- C.
Late notice
- D.
Second text message
- 19.This section displays a breakdown of the past due charges on the BAN by aging buckets
- A.
Collection
- B.
Collection information
- C.
Financial summary
- D.
Last payment
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