Collection Fundamentals

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1. "S" activity code
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Collection Fundamentals - Quiz

Answer questions regarding:
fields and sections of the Collection Information for BAN screen. Five possible statuses of a BAN. Collection paths. Types of collection letters that are sent by mail. Account Spending Limit (ASL) accounts. Specific restrictions and details of an ASL account.

2.
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2. "W" activity coded
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3. Another reason why an SL account can be restricted
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4. All services on the BAN are permanently disconnected
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5. Activity code "L"
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6. Services on the BAN have been temporarily disconnected
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7. One of the reasons why services on an SL account can be restricted:
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8. The first letter sent to delinquent customers reminding them about the past due balance.
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9. Informs customer spending limit is approaching.
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10. This section displays a breakdown of the past due charges on the BAN by aging buckets
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11. Sent to customers whose accounts are in jeopardy of being written off and sent to a 3rd party collection qgency.
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12. It advises customers that if they fo not pay the past due balance, account will be suspended.
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13. Amount customer must pay as part of service restoration from suspension
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14. Customer will get this when account is nearing ASL suspension
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15. This happens when customer's spending limit has been reached.
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16. If account has already reached the 2nd threshold, what will be the action taken and who will be affected?
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17. All services on the BAN are disconnected due to customer request or at Sprint's request.
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18. If Net balance = $375  Spending Limit = $350, what will be the  Amount until limit and the minimum payment required to restore account?
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19. First restriction on phone due to exceeding spending limit.
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"S" activity code
"W" activity coded
Another reason why an SL account can be restricted
All services on the BAN are permanently disconnected
Activity code "L"
Services on the BAN have been temporarily disconnected
One of the reasons why services on an SL account can be restricted:
The first letter sent to delinquent customers reminding them about the...
Informs customer spending limit is approaching.
This section displays a breakdown of the past due charges on the BAN...
Sent to customers whose accounts are in jeopardy of being written off...
It advises customers that if they fo not pay the past due balance,...
Amount customer must pay as part of service restoration from...
Customer will get this when account is nearing ASL suspension
This happens when customer's spending limit has been reached.
If account has already reached the 2nd threshold, what will be the...
All services on the BAN are disconnected due to customer request or at...
If Net balance = $375  Spending Limit = $350, what will be...
First restriction on phone due to exceeding spending limit.
Alert!

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