Collection Fundamentals

1. "S" activity code

Solution

Subscription

Suspension

2. "W" activity coded

Warning

Withheld

Writeoff

3. Another reason why an SL account can be restricted

Cancelled

Exceeds spending limit

Long distance charges

4. All services on the BAN are permanently disconnected

Closed

Gotlined

Suspended

5. Activity code "L"

Late fee

Late Notice

Lost

6. Services on the BAN have been temporarily disconnected

Suspended

Closed

Hotlined

Cancelled

7. One of the reasons why services on an SL account can be restricted:

Cancelled

Long distance charges

Past due

8. The first letter sent to delinquent customers reminding them about the past due balance.

First text message

Friendly reminder

Late notice

Write off

9. Informs customer spending limit is approaching.

Friendly reminder

Late notice

First text message

Write off

10. This section displays a breakdown of the past due charges on the BAN by aging buckets

Collection

Collection information

Financial summary

Last payment

11. Sent to customers whose accounts are in jeopardy of being written off and sent to a 3rd party collection qgency.

Avoid account cancellation

Collection agency alert

Disconnection imminent

First tect message

12. It advises customers that if they fo not pay the past due balance, account will be suspended.

Avoid account cancellation

Collection agency alert

Disconnection imminent

First text message

13. Amount customer must pay as part of service restoration from suspension

$15

$20

$25

$30

14. Customer will get this when account is nearing ASL suspension

First text message

Friendly reminder

Late notice

Second text message

15. This happens when customer's spending limit has been reached.

ASL hotline

Hotline TollA

Hotline

Suspension

16. If account has already reached the 2nd threshold, what will be the action taken and who will be affected?

Account will be suspended, all subscribers will be affected

Account will remain active, no subcriber will be affected

Account administrator will be hotlined, other subscribers will be affected

Account administrator will be hotlined, other subscribers will remain active

17. All services on the BAN are disconnected due to customer request or at Sprint's request.

Cancelled

Closed

Hotlined

Suspended

18. If Net balance = $375 Spending Limit = $350, what will be the Amount until limit and the minimum payment required to restore account?

Amount until limit = $25 and payment required is $55

Amount until limit = $25 and payment required is -$55

Amount until limit = -$25 and payment required is $55

19. First restriction on phone due to exceeding spending limit.

ASL Suspension

Hotline

Suspension

ASL Hotline

Collection Fundamentals

1. "S" activity code

2.

What first name or nickname would you like us to use?

2. "W" activity coded

3. Another reason why an SL account can be restricted

4. All services on the BAN are permanently disconnected

5. Activity code "L"

6. Services on the BAN have been temporarily disconnected

7. One of the reasons why services on an SL account can be restricted:

8. The first letter sent to delinquent customers reminding them about the past due balance.

9. Informs customer spending limit is approaching.

10. This section displays a breakdown of the past due charges on the BAN by aging buckets

11. Sent to customers whose accounts are in jeopardy of being written off and sent to a 3rd party collection qgency.

12. It advises customers that if they fo not pay the past due balance, account will be suspended.

13. Amount customer must pay as part of service restoration from suspension

14. Customer will get this when account is nearing ASL suspension

15. This happens when customer's spending limit has been reached.

16. If account has already reached the 2nd threshold, what will be the action taken and who will be affected?

17. All services on the BAN are disconnected due to customer request or at Sprint's request.

18. If Net balance = $375 Spending Limit = $350, what will be the Amount until limit and the minimum payment required to restore account?

19. First restriction on phone due to exceeding spending limit.