Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
The local OSS Team.
USC Deputies.
All CMS Voice UK Team members.
USC Queue Management.
Customers name.
Contact details of the customer.
ICOM number (is customer is using a dealerboard).
Details of the problem.
All of the above.
Support and Installation of Polycom systems.
Voice recording and retrieval of trading tapes.
Install, Move, Replacement, Configuration and Troubleshooting of phones.
All of the above.
24 hours a day / 7 days a week.
7am - 7pm (London local time).
5am - 9pm.
None of the above.
#USC_Voice_London
#USC_Australia
#ITI_CS_Onsite_Support_EMEA
#USC_Voice_UK
Yes.
Yes, but not on Weekends.
No.
Email the urgent incident or request escalation through to Camilla Jelly or Terry Pluck.
Chat the urgent ticket on the Voice Team chat channel.
Call Terry Pluck or Camilla Jelly with the escalation as a last resort.
All of the above.
Cold Transfer.
Customers aren't allowed to speak to the Voice Team.
Warm Transfer.
None of the above.
Quiz Review Timeline (Updated): Mar 20, 2022 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Can You Name These UK Countries?
Test your knowledge about the United Kingdom with questions on its countries, capitals, borders, and governance structures.
Questions:
10 |
Attempts:
508 |
Last updated:
Jun 05, 2025
|
What Do You Know About Rishi Sunak?
Rishi Sunak has made history by becoming the United Kingdom's first non-white prime minister, a remarkable milestone that has captured the attention and admiration of people...
Questions:
10 |
Attempts:
181 |
Last updated:
Nov 16, 2023
|
United Kingdom Quiz - Do You Know These Facts?
The United Kingdom made up of England, Scotland, Wales, and Northern Ireland is an island nation in northwestern Europe. England – the birthplace of Shakespeare and The...
Questions:
10 |
Attempts:
335 |
Last updated:
Mar 21, 2023
|
UK History Quiz: Trivia Facts!
Explore key aspects of UK history and civic responsibilities with our engaging UK History Quiz: Trivia Facts! Assess your knowledge on historical events, government roles, and...
Questions:
351 |
Attempts:
347 |
Last updated:
Mar 20, 2025
|
The Big Fat DDL Quiz 2019
The Big Fat DDL Quiz 2019 explores key UK media trends, advertising spends, and popular culture insights from 2018. It assesses knowledge on diverse topics such as social media...
Questions:
10 |
Attempts:
126 |
Last updated:
Jul 15, 2023
|
Do You Know Much About Charles Kingsley?
Did you know Charles Kingsley was a broad church priest of the Church of England, a university professor, social reformer, historian and novelist? He was born on June 12, 1819 and...
Questions:
10 |
Attempts:
141 |
Last updated:
Mar 19, 2023
|
Wait!
Here's an interesting quiz for you.