Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Switzerland.
All London offices.
Singapore.
South Africa.
All of the Above.
Yes.
Yes, but not on Weekends.
No.
The local OSS Team.
USC Deputies.
All CMS Voice UK Team members.
USC Queue Management.
Customers name.
Contact details of the customer.
ICOM number (is customer is using a dealerboard).
Details of the problem.
All of the above.
#USC_Voice_London
#USC_Australia
#ITI_CS_Onsite_Support_EMEA
#USC_Voice_UK
Support and Installation of Polycom systems.
Voice recording and retrieval of trading tapes.
Install, Move, Replacement, Configuration and Troubleshooting of phones.
All of the above.
Email the urgent incident or request escalation through to Camilla Jelly or Terry Pluck.
Chat the urgent ticket on the Voice Team chat channel.
Call Terry Pluck or Camilla Jelly with the escalation as a last resort.
All of the above.
Cold Transfer.
Customers aren't allowed to speak to the Voice Team.
Warm Transfer.
None of the above.
24 hours a day / 7 days a week.
7am - 7pm (London local time).
5am - 9pm.
None of the above.
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