Cms Voice UK Exam
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What locations does the CMS Voice UK Team provide support for?
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Switzerland.
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All London offices.
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Singapore.
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South Africa.
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All of the Above.
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Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
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- 2.
Who monitors the CMS Voice UK Teams Remedy ticket queue?
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The local OSS Team.
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USC Deputies.
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All CMS Voice UK Team members.
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USC Queue Management.
Correct Answer
A. All CMS Voice UK Team members. -
- 3.
What information is MANDATORY in all tickets sent to the CMS Voice UK Team?
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Customers name.
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Contact details of the customer.
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ICOM number (is customer is using a dealerboard).
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Details of the problem.
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All of the above.
Correct Answer
A. All of the above. -
- 4.
What does the CMS Voice UK Team provide support for?
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Support and Installation of Polycom systems.
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Voice recording and retrieval of trading tapes.
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Install, Move, Replacement, Configuration and Troubleshooting of phones.
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All of the above.
Correct Answer
A. All of the above. -
- 5.
What are the hours of support for the CMS Voice UK Team?
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24 hours a day / 7 days a week.
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7am - 7pm (London local time).
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5am - 9pm.
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None of the above.
Correct Answer
A. 7am - 7pm (London local time). -
- 6.
Which chat channel would be used to chat to the CMS Voice UK Team?
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#USC_Voice_London
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#USC_Australia
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#ITI_CS_Onsite_Support_EMEA
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#USC_Voice_UK
Correct Answer
A. #USC_Voice_UK -
- 7.
Do they provide Out of Hours Support?
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Yes.
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Yes, but not on Weekends.
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No.
Correct Answer
A. Yes, but not on Weekends. -
- 8.
When escalating a ticket to the CMS Voice UK Team, what should you do?
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Email the urgent incident or request escalation through to Camilla Jelly or Terry Pluck.
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Chat the urgent ticket on the Voice Team chat channel.
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Call Terry Pluck or Camilla Jelly with the escalation as a last resort.
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All of the above.
Correct Answer
A. All of the above. -
- 9.
When contacting the CMS Voice UK Team on their hotline, what is the best way to contact them?
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Cold Transfer.
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Customers aren't allowed to speak to the Voice Team.
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Warm Transfer.
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None of the above.
Correct Answer
A. Customers aren't allowed to speak to the Voice Team. -
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Current Version
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Mar 20, 2022Quiz Edited by
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Apr 17, 2009Quiz Created by
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