Cms Voice Apac Exam
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What does the CMS Voice APAC Team provide support for?
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Support and Installation of Polycom systems.
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Configuration and troubleshooting of phones
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Phone installations, moves and replacement.
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All of the above.
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Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
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- 2.
Who monitors the CMS Voice APAC Teams Remedy ticket queue?
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The local OSS Team.
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All APAC Voice Team members.
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USC Deputies.
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USC Queue Management.
Correct Answer
A. All APAC Voice Team members. -
- 3.
What information is MANDATORY in all tickets sent to the CMS Voice APAC Team?
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Customers name.
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Contact details of the customer.
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ICOM number (is customer is using a turret).
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Details of the problem.
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All of the above.
Correct Answer
A. All of the above. -
- 4.
What locations does the APAC Voice Team provide support in?
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Japan.
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Australia / New Zealand.
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Singapore.
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Hong Kong.
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All of the Above.
Correct Answer
A. All of the Above. -
- 5.
Do they provide Out of Hours Support?
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Yes.
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Yes, but for critical issues only.
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No.
Correct Answer
A. Yes, but for critical issues only. -
- 6.
Which chat channel would be used to chat to the CMS Voice APAC Team?
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#USC_Voice_APAC
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#TSC_Voice_Australia
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#ITI_CS_Onsite_Support_APAC
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#USC_Australia
Correct Answer
A. #ITI_CS_Onsite_Support_APAC -
- 7.
When escalating a ticket to the CMS Voice APAC Team, what should you do?
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Change the priority of the ticket to reflect the urgency of the request.
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When chatting to the Voice APAC Team on the specified channel, mention that the ticket is 'Urgent'.
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If the incident is very urgent, call the regional Voice Team on their hotline.
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All of the above.
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None of the above.
Correct Answer
A. All of the above. -
- 8.
When contacting the CMS Voice Teams regoinally on their hotline, what is the best way to contact them by?
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Cold Transfer.
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Customers aren't allowed to speak to the Voice Team.
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Transfers are not allowed, chatting only.
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None of the above.
Correct Answer
A. Transfers are not allowed, chatting only. -
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Current Version
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Mar 21, 2022Quiz Edited by
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Apr 17, 2009Quiz Created by
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