Cms Voice Apac Exam

8 Questions | Attempts: 43
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  • 1/8 Questions

    What does the CMS Voice APAC Team provide support for?

    • Support and Installation of Polycom systems.
    • Configuration and troubleshooting of phones
    • Phone installations, moves and replacement.
    • All of the above.
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Please answer all questions.

Passing mark is 80%.

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  • 2. 

    Who monitors the CMS Voice APAC Teams Remedy ticket queue?

    • The local OSS Team.

    • All APAC Voice Team members.

    • USC Deputies.

    • USC Queue Management.

    Correct Answer
    A. All APAC Voice Team members.
  • 3. 

    What information is MANDATORY in all tickets sent to the CMS Voice APAC Team?

    • Customers name.

    • Contact details of the customer.

    • ICOM number (is customer is using a turret).

    • Details of the problem.

    • All of the above.

    Correct Answer
    A. All of the above.
  • 4. 

    What locations does the APAC Voice Team provide support in?

    • Japan.

    • Australia / New Zealand.

    • Singapore.

    • Hong Kong.

    • All of the Above.

    Correct Answer
    A. All of the Above.
  • 5. 

    Do they provide Out of Hours Support?

    • Yes.

    • Yes, but for critical issues only.

    • No.

    Correct Answer
    A. Yes, but for critical issues only.
  • 6. 

    Which chat channel would be used to chat to the CMS Voice APAC Team?

    • #USC_Voice_APAC

    • #TSC_Voice_Australia

    • #ITI_CS_Onsite_Support_APAC

    • #USC_Australia

    Correct Answer
    A. #ITI_CS_Onsite_Support_APAC
  • 7. 

    When escalating a ticket to the CMS Voice APAC Team, what should you do?

    • Change the priority of the ticket to reflect the urgency of the request.

    • When chatting to the Voice APAC Team on the specified channel, mention that the ticket is 'Urgent'.

    • If the incident is very urgent, call the regional Voice Team on their hotline.

    • All of the above.

    • None of the above.

    Correct Answer
    A. All of the above.
  • 8. 

    When contacting the CMS Voice Teams regoinally on their hotline, what is the best way to contact them by?

    • Cold Transfer.

    • Customers aren't allowed to speak to the Voice Team.

    • Transfers are not allowed, chatting only.

    • None of the above.

    Correct Answer
    A. Transfers are not allowed, chatting only.

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 17, 2009
    Quiz Created by
    Mbt-admin
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