Chauffeur Test

13 Questions | Total Attempts: 683

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Driver Quizzes & Trivia

Questions and Answers
  • 1. 
    What is your primary service?
    • A. 

      Is the basic,most important function of a business.

    • B. 

      Survival and succcess in the business

    • C. 

      Is different but highly interdependent

  • 2. 
    WHY DO CUSTOMERS USE YOUR SERVICE?
    • A. 

      Because is comfort

    • B. 

      For the convenience of the service

    • C. 

      Because is efficiency,convenience,comfort and safety

  • 3. 
    WHAT IS RATING PRIMARY SERVICE?
    • A. 

      A JUDGMENT IS BEING MADE

    • B. 

      IS THE RATING TO THE LEVEL OF SERVICE THEY RECEIVE

    • C. 

      IS THE LEVEL BELOW THE CUSTOMER EXPECTATIONS

  • 4. 
    WHAT SERVICE RATING IS A
    • A. 

      HORRIBLE

    • B. 

      MEETS EXPECTATIONS

    • C. 

      UNBELIEVABLE

  • 5. 
    WHAT SERVICE RATING IS F
    • A. 

      EXCEEDS EXPECTATIONS

    • B. 

      HORRIBLE

    • C. 

      UNBELIEVABLE

  • 6. 
    WHAT  PROFESSIONAL MEAN:
    • A. 

      WHAT ONE CUSTOMER MAY CONSIDER UNBELIEVABLE

    • B. 

      THE HIGHER THE RATING YOU RECEIVE

    • C. 

      IS A SLKILLED PRACTITIONER WHO ADHERES TO STANDARDS,METHODS

  • 7. 
    ONE PHYSICAL QUALITIES:
    • A. 

      COURTEOUS

    • B. 

      VERBAL SKILLS

    • C. 

      PATIENT

  • 8. 
    ONE BEHAVIORAL QUALITIES IS:
    • A. 

      APPEARANCE

    • B. 

      HONEST

    • C. 

      ENDURANCE

  • 9. 
    A PROFESSIONAL DRIVER IS ONE
    • A. 

      DO NOT LIKE WHAT THEY ARE DOING

    • B. 

      WHO KNOWS WHAT HE IS DOING

    • C. 

      IT IS DIFFICULT FOR THEM TO DO IT

  • 10. 
    ONE CUSTOMER OVERALL DISSATISFACTION:
    • A. 

      IMPOLITE,DISCOURTEOUS

    • B. 

      ARRIVAL ON TIME

    • C. 

      COURTEUS

  • 11. 
    ACKNOWLEDGING TO THE CUSTOMER IS LIKE
    • A. 

      NO SPEAK TO THE CUSTOMER

    • B. 

      SAY HI,HELLO OH HOLA TO THE CUSTOMER

    • C. 

      RUDE COMENTARY

  • 12. 
    THE THREE C'S IN CUSTOMER SERVICES ARE:
    • A. 

      COURTESY,CARE AND COMUNICATION.

    • B. 

      IMPOLITE,DISCOURTEOUS

    • C. 

      ODORS,OVERLOADED

  • 13. 
    COMMUNICATION IS DEFINED AS :
    • A. 

      THERE ARE 3 LEVEL IN COMMUNICATED

    • B. 

      THE FACT OF THE MESSAGE IS NO-VERBAL

    • C. 

      THE EXCHANGE OF THOUGHTS,MESSAGES,OR INFORMATION