Chapter 17 Maintaining And Troubleshooting Window Multiple Choice

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Chapter 17 Maintaining And Troubleshooting Window Multiple Choice - Quiz

In this multiple-choice quiz, we’ll be seeing how much you know about windows operating system and if you could potentially know enough about it to aid in troubleshooting and maintenance and potentially acquire a job or pass an exam in that very area. Think you know enough?


Questions and Answers
  • 1. 

    Which of the following commands would you use to install the Recovery Console?

    • A.

      Start |Run, then type d:\i386\winnt32/cmdcons

    • B.

      Start |Run, then type d:\i386\winnt32/rc

    • C.

      Start |Run, then type d:\i386\winnt32/cm:command_line

    • D.

      Start |Run, then type d:\i386\winnt32/copydir.recovery_console

    Correct Answer
    A. Start |Run, then type d:\i386\winnt32/cmdcons
    Explanation
    See Page 625

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  • 2. 

    Which tool in Windows XP Home loaded by default can you use to back up essential system files?

    • A.

      Emergency Repair Disk

    • B.

      Backup and Recovery Wizard

    • C.

      System Restore

    • D.

      Recovery Console

    Correct Answer
    C. System Restore
    Explanation
    System Restore is the correct answer because it is a tool in Windows XP Home that is loaded by default and can be used to back up essential system files. System Restore allows users to create restore points, which are snapshots of the system's state at a specific point in time. In case of any issues or errors, users can use System Restore to revert the system back to a previous restore point, effectively restoring the essential system files to a known working state.

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  • 3. 

    Mark loaded a new video card on his system, but now everything looks very bad.  What should he do first?

    • A.

      Go to Event Viewer and check the log

    • B.

      Go to Device Manager

    • C.

      Go to the printed manual

    • D.

      Call Tech Support

    Correct Answer
    B. Go to Device Manager
    Explanation
    See Page 633

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  • 4. 

    Anthony sets up a new Window XP Professional PC for his client in an insecure, networked environment.  What's the first step for making the data safe?

    • A.

      Make sure the user shuts the machine off every night.

    • B.

      Require the user to log in with a password

    • C.

      Require the user to log in with a password composed of alphanumeric charaters

    • D.

      Nothing, anybody with a floppy disk can access the data on the PC

    Correct Answer
    B. Require the user to log in with a password
    Explanation
    The first step for making the data safe in an insecure, networked environment is to require the user to log in with a password. This ensures that only authorized individuals can access the PC and its data, providing an initial layer of security.

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  • 5. 

    Which of the following should be your first choice to remove an application that you no longer need?

    • A.

      Delete the program files

    • B.

      Use the uninstall program that came with the application

    • C.

      Use the Add or Remove Programs Applet

    • D.

      Use the Registry Editor to remove references to the application

    Correct Answer
    B. Use the uninstall program that came with the application
    Explanation
    See page 636

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  • 6. 

    Which utility is useful in identifying a program that is hogging the processor?

    • A.

      Task Manager

    • B.

      Device Manager

    • C.

      System Monitor

    • D.

      System Information

    Correct Answer
    A. Task Manager
    Explanation
    Task Manager is a utility that is useful in identifying a program that is hogging the processor. It provides real-time information about the processes and applications running on a computer, including the CPU usage of each program. By analyzing the CPU usage in Task Manager, users can easily identify which program is consuming a significant amount of processor resources and causing the system to slow down or become unresponsive. Task Manager also allows users to end or prioritize processes, helping to resolve performance issues caused by a program hogging the processor.

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  • 7. 

    You've just installed a software update, rebooted, and now your system experiences random crashes.  Which utility should you use first to try to fix the problem?

    • A.

      Automated System Restore

    • B.

      Device Manager

    • C.

      System Restore

    • D.

      Recovery Console

    Correct Answer
    C. System Restore
    Explanation
    System Restore is the utility that should be used first to try to fix the problem. System Restore allows the user to revert their computer's state back to a previous point in time when it was functioning properly. By using System Restore, the user can undo any changes made by the software update and potentially resolve the random crashes that started occurring after the update.

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  • 8. 

    You suspect your system is failing to boot because of a corrupt master boot record.  Which utility is the best to fix this?

    • A.

      Automated System Restore

    • B.

      Device Manager

    • C.

      System Restore

    • D.

      Recovery Console

    Correct Answer
    D. Recovery Console
    Explanation
    The best utility to fix a corrupt master boot record is the Recovery Console. The Recovery Console is a command-line tool that allows users to access the hard drive and perform various troubleshooting tasks, including repairing the master boot record. It provides advanced options for system recovery and repair, making it the most suitable choice in this scenario.

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  • 9. 

    What command should you run to check and fix corrupt system files, DLLs, and other critical files?

    • A.

      CMDCONS /FIXBOOT

    • B.

      SFC /SCANNOW

    • C.

      CHKDSK /R

    • D.

      DEFRAG-A

    Correct Answer
    B. SFC /SCANNOW
    Explanation
    See Page 636

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  • 10. 

    What program can you use to keep your system patched and up-to-date?

    • A.

      Windows Dispatcher

    • B.

      Windows Patcher

    • C.

      Windows Update

    • D.

      Windows Upgrade

    Correct Answer
    C. Windows Update
    Explanation
    See page 593

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  • 11. 

    Pam needs to connect a hard drive controller to her Windows Vista/7 computer but is unable to because of the older, unsigned driver.  What can she do to make Windows load her driver?

    • A.

      Start the computer in Disable Drive Signature Enforcement mode.

    • B.

      Install the driver in Windows XP compatibility mode.

    • C.

      She's plain out of luck.

    • D.

      Use the Legacy Driver option in Device Manager

    Correct Answer
    A. Start the computer in Disable Drive Signature Enforcement mode.
    Explanation
    See page 634

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  • 12. 

    Diane complains that her system seems sluggish and she keeps running out of disk space.  What tool can you use to get rid of unnecessary files and compress older files?  Select the best answer.

    • A.

      Disk Cleaner

    • B.

      Disk Doctor

    • C.

      File Manager

    • D.

      Registry Cleaner

    Correct Answer
    A. Disk Cleaner
    Explanation
    See page 596

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  • 13. 

    Alberto installs a video card into a Windows XP compuer and it seems to work just fine until he tries to run a game.  Then he gets low-end graphics and it just doesn't look right.  What might he try to fix the problem?  Select the best answer.

    • A.

      Check the video card manufacture's Web site and download updated drivers

    • B.

      Check the video card manufacturer's Web site and download the FQA

    • C.

      Run the Driver Update utility

    • D.

      Reinstall Windows

    Correct Answer
    A. Check the video card manufacture's Web site and download updated drivers
    Explanation
    Alberto should try checking the video card manufacturer's website and downloading updated drivers. This is because outdated drivers can often cause issues with graphics and performance, especially when running demanding applications like games. By downloading and installing the latest drivers from the manufacturer's website, Alberto can ensure that his video card is fully optimized and compatible with his Windows XP computer, potentially resolving the low-end graphics and display issues he is experiencing.

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  • 14. 

    Jane thinks that someone is logging into her computer after she leaves work.  What tool could you use to track who logs on and off the computer?

    • A.

      Log Monitor snap-in

    • B.

      Performance Logs and Alerts snap-in

    • C.

      System Monitor

    • D.

      Task Manager

    Correct Answer
    B. Performance Logs and Alerts snap-in
    Explanation
    The Performance Logs and Alerts snap-in is the tool that could be used to track who logs on and off the computer. This snap-in allows monitoring of system performance and can be configured to log events such as user logins and logouts. By analyzing the logged data, Jane can determine if someone is indeed logging into her computer after she leaves work.

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  • 15. 

    You get a tech call from a distraught Windows XP user who can't get into Windows.  He says he has a Recover CD from the manufacturer and plans to run it.  What would you suggest?

    • A.

      Run the Recover CD to restore the system

    • B.

      Run the Recover CD to return the system to the factory-installed state

    • C.

      Try to get the computer to boot into Safe Mode

    • D.

      Reinstall Windows by using a Windows XP disc

    Correct Answer
    C. Try to get the computer to boot into Safe Mode
    Explanation
    Attempting to boot the computer into Safe Mode is suggested because it is a troubleshooting option that can help identify and resolve issues that may be preventing the user from accessing Windows. Safe Mode starts Windows with a minimal set of drivers and services, allowing the user to potentially fix any software or driver-related problems. Running the Recovery CD or reinstalling Windows should be considered as a last resort if Safe Mode does not resolve the issue.

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