Chapter 17 Maintaining and Troubleshooting Window Multiple Choice

1. What program can you use to keep your system patched and up-to-date?

Windows Dispatcher

Windows Patcher

Windows Update

Windows Upgrade

See page 593

Explanation

See page 593

2. Mark loaded a new video card on his system, but now everything looks very bad. What should he do first?

Go to Event Viewer and check the log

Go to Device Manager

Go to the printed manual

Call Tech Support

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Explanation

See Page 633

3. Diane complains that her system seems sluggish and she keeps running out of disk space. What tool can you use to get rid of unnecessary files and compress older files? Select the best answer.

Disk Cleaner

Disk Doctor

File Manager

Registry Cleaner

See page 596

Explanation

See page 596

4. Which utility is useful in identifying a program that is hogging the processor?

Task Manager

Device Manager

System Monitor

System Information

Task Manager is a utility that is useful in identifying a program that is hogging the processor. It provides real-time information about the processes and applications running on a computer, including the CPU usage of each program. By analyzing the CPU usage in Task Manager, users can easily identify which program is consuming a significant amount of processor resources and causing the system to slow down or become unresponsive. Task Manager also allows users to end or prioritize processes, helping to resolve performance issues caused by a program hogging the processor.

Explanation

Task Manager is a utility that is useful in identifying a program that is hogging the processor. It provides real-time information about the processes and applications running on a computer, including the CPU usage of each program. By analyzing the CPU usage in Task Manager, users can easily identify which program is consuming a significant amount of processor resources and causing the system to slow down or become unresponsive. Task Manager also allows users to end or prioritize processes, helping to resolve performance issues caused by a program hogging the processor.

5. Which of the following should be your first choice to remove an application that you no longer need?

Delete the program files

Use the uninstall program that came with the application

Use the Add or Remove Programs Applet

Use the Registry Editor to remove references to the application

See page 636

Explanation

See page 636

6. Alberto installs a video card into a Windows XP compuer and it seems to work just fine until he tries to run a game. Then he gets low-end graphics and it just doesn't look right. What might he try to fix the problem? Select the best answer.

Check the video card manufacture's Web site and download updated drivers

Check the video card manufacturer's Web site and download the FQA

Run the Driver Update utility

Reinstall Windows

Alberto should try checking the video card manufacturer's website and downloading updated drivers. This is because outdated drivers can often cause issues with graphics and performance, especially when running demanding applications like games. By downloading and installing the latest drivers from the manufacturer's website, Alberto can ensure that his video card is fully optimized and compatible with his Windows XP computer, potentially resolving the low-end graphics and display issues he is experiencing.

Explanation

Alberto should try checking the video card manufacturer's website and downloading updated drivers. This is because outdated drivers can often cause issues with graphics and performance, especially when running demanding applications like games. By downloading and installing the latest drivers from the manufacturer's website, Alberto can ensure that his video card is fully optimized and compatible with his Windows XP computer, potentially resolving the low-end graphics and display issues he is experiencing.

7. Anthony sets up a new Window XP Professional PC for his client in an insecure, networked environment. What's the first step for making the data safe?

Make sure the user shuts the machine off every night.

Require the user to log in with a password

Require the user to log in with a password composed of alphanumeric charaters

Nothing, anybody with a floppy disk can access the data on the PC

The first step for making the data safe in an insecure, networked environment is to require the user to log in with a password. This ensures that only authorized individuals can access the PC and its data, providing an initial layer of security.

Explanation

The first step for making the data safe in an insecure, networked environment is to require the user to log in with a password. This ensures that only authorized individuals can access the PC and its data, providing an initial layer of security.

8. Which of the following commands would you use to install the Recovery Console?

Start |Run, then type d:\i386\winnt32/cmdcons

Start |Run, then type d:\i386\winnt32/rc

Start |Run, then type d:\i386\winnt32/cm:command_line

Start |Run, then type d:\i386\winnt32/copydir.recovery_console

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Explanation

See Page 625

9. You've just installed a software update, rebooted, and now your system experiences random crashes. Which utility should you use first to try to fix the problem?

Automated System Restore

Device Manager

System Restore

Recovery Console

System Restore is the utility that should be used first to try to fix the problem. System Restore allows the user to revert their computer's state back to a previous point in time when it was functioning properly. By using System Restore, the user can undo any changes made by the software update and potentially resolve the random crashes that started occurring after the update.

Explanation

System Restore is the utility that should be used first to try to fix the problem. System Restore allows the user to revert their computer's state back to a previous point in time when it was functioning properly. By using System Restore, the user can undo any changes made by the software update and potentially resolve the random crashes that started occurring after the update.

10. Jane thinks that someone is logging into her computer after she leaves work. What tool could you use to track who logs on and off the computer?

Log Monitor snap-in

Performance Logs and Alerts snap-in

System Monitor

Task Manager

The Performance Logs and Alerts snap-in is the tool that could be used to track who logs on and off the computer. This snap-in allows monitoring of system performance and can be configured to log events such as user logins and logouts. By analyzing the logged data, Jane can determine if someone is indeed logging into her computer after she leaves work.

Explanation

The Performance Logs and Alerts snap-in is the tool that could be used to track who logs on and off the computer. This snap-in allows monitoring of system performance and can be configured to log events such as user logins and logouts. By analyzing the logged data, Jane can determine if someone is indeed logging into her computer after she leaves work.

11. Which tool in Windows XP Home loaded by default can you use to back up essential system files?

Emergency Repair Disk

Backup and Recovery Wizard

System Restore

Recovery Console

System Restore is the correct answer because it is a tool in Windows XP Home that is loaded by default and can be used to back up essential system files. System Restore allows users to create restore points, which are snapshots of the system's state at a specific point in time. In case of any issues or errors, users can use System Restore to revert the system back to a previous restore point, effectively restoring the essential system files to a known working state.

Explanation

System Restore is the correct answer because it is a tool in Windows XP Home that is loaded by default and can be used to back up essential system files. System Restore allows users to create restore points, which are snapshots of the system's state at a specific point in time. In case of any issues or errors, users can use System Restore to revert the system back to a previous restore point, effectively restoring the essential system files to a known working state.

12. You suspect your system is failing to boot because of a corrupt master boot record. Which utility is the best to fix this?

Automated System Restore

Device Manager

System Restore

Recovery Console

The best utility to fix a corrupt master boot record is the Recovery Console. The Recovery Console is a command-line tool that allows users to access the hard drive and perform various troubleshooting tasks, including repairing the master boot record. It provides advanced options for system recovery and repair, making it the most suitable choice in this scenario.

Explanation

The best utility to fix a corrupt master boot record is the Recovery Console. The Recovery Console is a command-line tool that allows users to access the hard drive and perform various troubleshooting tasks, including repairing the master boot record. It provides advanced options for system recovery and repair, making it the most suitable choice in this scenario.

13. What command should you run to check and fix corrupt system files, DLLs, and other critical files?

CMDCONS /FIXBOOT

SFC /SCANNOW

CHKDSK /R

DEFRAG-A

See Page 636

Explanation

See Page 636

14. Pam needs to connect a hard drive controller to her Windows Vista/7 computer but is unable to because of the older, unsigned driver. What can she do to make Windows load her driver?

Start the computer in Disable Drive Signature Enforcement mode.

Install the driver in Windows XP compatibility mode.

She's plain out of luck.

Use the Legacy Driver option in Device Manager

See page 634

Explanation

See page 634

15. You get a tech call from a distraught Windows XP user who can't get into Windows. He says he has a Recover CD from the manufacturer and plans to run it. What would you suggest?

Run the Recover CD to restore the system

Run the Recover CD to return the system to the factory-installed state

Try to get the computer to boot into Safe Mode

Reinstall Windows by using a Windows XP disc

Attempting to boot the computer into Safe Mode is suggested because it is a troubleshooting option that can help identify and resolve issues that may be preventing the user from accessing Windows. Safe Mode starts Windows with a minimal set of drivers and services, allowing the user to potentially fix any software or driver-related problems. Running the Recovery CD or reinstalling Windows should be considered as a last resort if Safe Mode does not resolve the issue.

Explanation

Attempting to boot the computer into Safe Mode is suggested because it is a troubleshooting option that can help identify and resolve issues that may be preventing the user from accessing Windows. Safe Mode starts Windows with a minimal set of drivers and services, allowing the user to potentially fix any software or driver-related problems. Running the Recovery CD or reinstalling Windows should be considered as a last resort if Safe Mode does not resolve the issue.

Chapter 17 Maintaining And Troubleshooting Window Multiple Choice