C.E. Quiz Week Of 4/29 (Service)
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Questions and Answers
- 1.
How long does an airbag recall take for Lynnwood Honda?
- A.
Minimum of 5 hours
- B.
Minimum of 2 hours
- C.
Minimum of 3 hours
- D.
Minimum of 45 minutes
Correct Answer
C. Minimum of 3 hours -
- 2.
It is acceptable to put in a disposition comment box "CUSTOMER STATES NEEDED SERVICE ADVISOR."
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
If a warm transfer is successful we should send an email to the dealership and request a call back.
- A.
True
- B.
False
Correct Answer
B. False -
- 4.
What time can a customer pick up their loaner vehicle the night before their appointment for MB of Caldwell?
- A.
Must be before 2PM
- B.
Anytime after 4PM
- C.
Must be before 12PM.
- D.
Anytime after 5PM
Correct Answer
D. Anytime after 5PM -
- 5.
For the Royal Automotive Group, loaners are first come first serve for Audi, VW and Mazda. The service department can not reserve them for customers.
- A.
True
- B.
False
Correct Answer
A. True -
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Current Version
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Apr 30, 2019Quiz Edited by
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Apr 25, 2019Quiz Created by
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