C.E Quiz Week Of 4/15/19
.
- 1.
Which artist's song was featured in this weeks Continued Education Video
- A.
One Direction
- B.
BTS
- C.
Lil Pump
- D.
Cher
Correct Answer
B. BTS -
- 2.
If a customer asks for the price of an oil change what should you do?
- A.
Inform the customer that we do not have pricing information available
- B.
Check the scheduling software (Xtime, CDK, WiAdvisor, ETC..)
- C.
Check the Quick Pricing Menu on the dealership's vital page
- D.
Send over a disposition to service to ask
Correct Answer
C. Check the Quick Pricing Menu on the dealership's vital page -
- 3.
When a customer calls in to schedule an appointment for Meador CDJR and is adamant about scheduling as quickly as possible, what should we do when the "safety net" scripting appears?
- A.
Decide if the word track on the safety net is relevant to the customer and proceed accordingly
- B.
Read the safety net verbatim
- C.
Close the safety net and schedule the customer right away
- D.
Send a disposition to the service department
Correct Answer
B. Read the safety net verbatim -
- 4.
When scheduling new customers which of the following MUST you do?
- A.
Confirm the spelling of the first and last name, and their email address
- B.
Collect the email address and phone number
- C.
Re-confirm all customer information is accurate
- D.
All the above
Correct Answer
D. All the above -
- 5.
When scheduling for Don K CDJ, what team should you schedule the V06 recall on?
- A.
Main Shop
- B.
Express Team
- C.
DON K ONLY TEAM
- D.
Saturday Team
Correct Answer
A. Main Shop -
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Apr 16, 2019Quiz Edited by
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Apr 12, 2019Quiz Created by
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