C.E Quiz Week Of 4/15/19

Question 1 / 6

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1. If a customer asks for the price of an oil change what should you do?

Inform the customer that we do not have pricing information available

Check the scheduling software (Xtime, CDK, WiAdvisor, ETC..)

Check the Quick Pricing Menu on the dealership's vital page

Send over a disposition to service to ask

About This Quiz

You may optionally provide this to label your report, leaderboard, or certificate.

Confirm the spelling of the first and last name, and their email address

Collect the email address and phone number

Re-confirm all customer information is accurate

All the above

One Direction

BTS

Lil Pump

Cher

Main Shop

Express Team

DON K ONLY TEAM

Saturday Team

Decide if the word track on the safety net is relevant to the customer and proceed accordingly

Read the safety net verbatim

Close the safety net and schedule the customer right away

Send a disposition to the service department

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