C.E Quiz 02.04.19


SettingsSettingsSettings
C.E Quiz 02.04.19 - Quiz

.


Questions and Answers
  • 1. 

    You must tell the customer to walk in if you're scheduling a stand alone oil change for Beaver CDJ.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
  • 2. 

    When scheduling for Beaver Nissan, its okay to use the General Concern op-code for any service. 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
  • 3. 

    What should you do when a customer calls into Lynnwood Honda to schedule/reschedule a Cilajet Paint Sealant appointment?

    • A.

      Schedule in main shop

    • B.

      Schedule in express

    • C.

      Transfer the call to Tracy or Julie in service

    • D.

      Option 4

    Correct Answer
    C. Transfer the call to Tracy or Julie in service
  • 4. 

    When scheduling for Teton Toyota, what advisor should you schedule under?

    • A.

      No Preference

    • B.

      Unspecified

    • C.

      All Advisers and Teams

    • D.

      The customer's preferred advisor, if they do not have a preference you must still select an actual advisor. 

    Correct Answer
    D. The customer's preferred advisor, if they do not have a preference you must still select an actual advisor. 

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Feb 05, 2019
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 04, 2019
    Quiz Created by
Back to Top Back to top
Advertisement