C.E Quiz 02.04.19
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Questions and Answers
- 1.
You must tell the customer to walk in if you're scheduling a stand alone oil change for Beaver CDJ.
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
When scheduling for Beaver Nissan, its okay to use the General Concern op-code for any service.
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
What should you do when a customer calls into Lynnwood Honda to schedule/reschedule a Cilajet Paint Sealant appointment?
- A.
Schedule in main shop
- B.
Schedule in express
- C.
Transfer the call to Tracy or Julie in service
- D.
Option 4
Correct Answer
C. Transfer the call to Tracy or Julie in service -
- 4.
When scheduling for Teton Toyota, what advisor should you schedule under?
- A.
No Preference
- B.
Unspecified
- C.
All Advisers and Teams
- D.
The customer's preferred advisor, if they do not have a preference you must still select an actual advisor.
Correct Answer
D. The customer's preferred advisor, if they do not have a preference you must still select an actual advisor. -
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Current Version
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Feb 05, 2019Quiz Edited by
ProProfs Editorial Team -
Feb 04, 2019Quiz Created by
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