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C.E Quiz 02.04.19
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Question
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1.
What should you do when a customer calls into Lynnwood Honda to schedule/reschedule a Cilajet Paint Sealant appointment?
Schedule in main shop
Schedule in express
Transfer the call to Tracy or Julie in service
Option 4
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About This Quiz
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2.
What first name or nickname would you like us to use?
You may optionally provide this to label your report, leaderboard, or certificate.
2.
When scheduling for Teton Toyota, what advisor should you schedule under?
No Preference
Unspecified
All Advisers and Teams
The customer's preferred advisor, if they do not have a preference you must still select an actual advisor.
Submit
3.
You must tell the customer to walk in if you're scheduling a stand alone oil change for Beaver CDJ.
True
False
Submit
4.
When scheduling for Beaver Nissan, its okay to use the General Concern op-code for any service.
True
False
Submit
5.
When scheduling the corresponding services listed below on the weekend for Priority Toyota Richmond, what teams should you schedule them on? Match the following:
Maintenance services for vehicles 2015 and older or 60k and higher miles
Select a Match
Saturday Maintenance team
Saturday Diagnostic and Repair Team
Maintenance services for vehicles 2016 and newer or 55k and under miles
Select a Match
Saturday Maintenance team
Saturday Diagnostic and Repair Team
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What should you do when a customer calls into Lynnwood Honda to...
When scheduling for Teton Toyota, what advisor should you schedule...
You must tell the customer to walk in if you're scheduling a stand...
When scheduling for Beaver Nissan, its okay to use the General Concern...
When scheduling the corresponding services listed below on the weekend...
X
OK
X
OK
Cancel
X
OK
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