Ce Quiz 1.28.19
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Questions and Answers
- 1.
IF A CUSTOMER IS CALLING TAMIAMI FORD WITH A AN AIRBAG RECALL, WHAT MUST YOU DO?
- A.
SCHEDULE AS NORMAL
- B.
COLD TRANSFER TO SERVICE
- C.
TRANSFER TO PARTS DEPARTMENT
- D.
TRANSFER TO RECALL HOTLINE AND PATCH TO VOICEMAIL
Correct Answer
D. TRANSFER TO RECALL HOTLINE AND PATCH TO VOICEMAIL -
- 2.
THERE ARE 5 RECALLS FOR EAST SIDE SUBARU THAT YOU MUST USE A SPECIFIC OPCODE FOR.
- A.
True
- B.
False
Correct Answer
A. True -
- 3.
IF A CUSTOMER IS CALLING LYNNWOOD HONDA TO SCHEDULE AN AIRBAG RECALL AND ARE ADAMANT ON COMING IN ASAP, WHAT MUST YOU DO?
- A.
SCHEDULE AS NORMAL
- B.
ADVISE THEM TO WALK IN WITHOUT ATTEMPTING TO SCHEDULE
- C.
ATTEMPT TO SCHEDULE, IF NO SOONER AVAILABILITY ADVISE A WALK IN AND SEND DISPO INCLUDING VIN.
- D.
ADVISE THEM THAT AN ADVISOR WILL GIVE THEM A CALL BACK.
Correct Answer
C. ATTEMPT TO SCHEDULE, IF NO SOONER AVAILABILITY ADVISE A WALK IN AND SEND DISPO INCLUDING VIN. -
- 4.
CUSTOMER CAN BRING COUPONS OR PROMOTIONS FROM BAIREL KIA TO JIM SHORKEY KIA WEXFORD.
- A.
True
- B.
False
Correct Answer
B. False -
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Current Version
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Jan 29, 2019Quiz Edited by
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Jan 25, 2019Quiz Created by
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