CE QUIZ 1.28.19

Question 1 / 5

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1. CUSTOMER CAN BRING COUPONS OR PROMOTIONS FROM BAIREL KIA TO JIM SHORKEY KIA WEXFORD.

True

False

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SCHEDULE AS NORMAL

COLD TRANSFER TO SERVICE

TRANSFER TO PARTS DEPARTMENT

TRANSFER TO RECALL HOTLINE AND PATCH TO VOICEMAIL

True

False

SCHEDULE AS NORMAL

ADVISE THEM TO WALK IN WITHOUT ATTEMPTING TO SCHEDULE

ATTEMPT TO SCHEDULE, IF NO SOONER AVAILABILITY ADVISE A WALK IN AND SEND DISPO INCLUDING VIN.

ADVISE THEM THAT AN ADVISOR WILL GIVE THEM A CALL BACK.

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