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10 Questions | Total Attempts: 55

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English Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the timeframe to reply to a network request?
    • A. 

      2 Hours

    • B. 

      4 Hours

    • C. 

      End of working day.

  • 2. 
    The notification bar is used to
    • A. 

      Check new messages you have

    • B. 

      Send updates to customers

    • C. 

      Send updates to your supervisor

  • 3. 
    The term "T-CL" means 
    • A. 

      Time to callback

    • B. 

      Trace to claim

    • C. 

      Terms of collection

  • 4. 
    It's okay to use "EOD" as a timeframe when replying to a network request?
    • A. 

      True

    • B. 

      False

  • 5. 
    The 2nd escalation Email address for Tahiti is?
  • 6. 
    NCG is the use abbreviation for: National Control Group
    • A. 

      True

    • B. 

      False

  • 7. 
    When investigating a damaged shipment, a Damage Report would be requested from: 
    • A. 

      Customer Care

    • B. 

      Backline

    • C. 

      Operations

  • 8. 
    A manual escalation could be applied for one reason ONLY: Substandard
    • A. 

      True

    • B. 

      False

  • 9. 
    All escalations has to be manually done through GEMA
    • A. 

      True

    • B. 

      False

  • 10. 
    When looking for a missing shipment, we go through
    • A. 

      FSC

    • B. 

      BSC

    • C. 

      CSF

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