Are You Ready To Take The English Skills Verification Test?
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What is the timeframe to reply to a network request?
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2 Hours
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4 Hours
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End of working day.
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This quiz assesses your readiness for the English Skills Verification Test, focusing on response times, notification management, and specific terminology usage in a professional setting. It evaluates key operational communication skills necessary for efficient workplace performance.
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- 2.
The notification bar is used to
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Check new messages you have
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Send updates to customers
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Send updates to your supervisor
Correct Answer
A. Check new messages you haveExplanation
The notification bar is used to check new messages that you have received. It provides a convenient way to stay updated on any new messages or notifications that require your attention. By regularly checking the notification bar, you can ensure that you are aware of any important messages that may have been sent to you.Rate this question:
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- 3.
The term "T-CL" means
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Time to callback
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Trace to claim
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Terms of collection
Correct Answer
A. Trace to claimExplanation
The term "T-CL" stands for "Trace to claim." This refers to the process of tracing or tracking a claim that has been made. It involves following the claim from its initial submission to its final resolution or payment. This term is commonly used in insurance or legal contexts, where claims are often made and need to be tracked to ensure proper handling and resolution.Rate this question:
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- 4.
It's okay to use "EOD" as a timeframe when replying to a network request?
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True
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False
Correct Answer
A. FalseExplanation
Using "EOD" (End of Day) as a timeframe when replying to a network request is not okay. This abbreviation is not specific and can lead to confusion or misunderstandings. It is important to use clear and specific timeframes when communicating in a professional setting to ensure effective and efficient communication.Rate this question:
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- 5.
The 2nd escalation Email address for Tahiti is?
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- 6.
NCG is the use abbreviation for: National Control Group
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because NCG is not the correct abbreviation for National Control Group. The correct answer is not provided in the given information, but it is clear that NCG does not stand for National Control Group.Rate this question:
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- 7.
When investigating a damaged shipment, a Damage Report would be requested from:
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Customer Care
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Backline
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Operations
Correct Answer
A. OperationsExplanation
When investigating a damaged shipment, a Damage Report would be requested from Operations. This is because Operations is responsible for overseeing the logistics and transportation of goods. They have detailed knowledge about the shipment, including its handling, condition, and any potential issues that may have caused damage. By requesting a Damage Report from Operations, the investigation can gather accurate information about the incident and take appropriate actions to resolve the issue.Rate this question:
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- 8.
A manual escalation could be applied for one reason ONLY: Substandard
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True
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False
Correct Answer
A. FalseExplanation
A manual escalation can be applied for various reasons, not just for substandard performance. It can be used in situations where there is a need for additional expertise, when a problem cannot be resolved within the current level of authority, or when there is a need for higher-level decision-making. Therefore, the statement that a manual escalation can only be applied for substandard performance is incorrect.Rate this question:
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- 9.
All escalations has to be manually done through GEMA
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True
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False
Correct Answer
A. FalseExplanation
The statement "All escalations has to be manually done through GEMA" is false. This means that not all escalations have to be manually done through GEMA. There may be other methods or systems in place for handling escalations.Rate this question:
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- 10.
When looking for a missing shipment, we go through
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FSC
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BSC
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CSF
Correct Answer
A. FSCExplanation
The correct answer is FSC because when looking for a missing shipment, it is common to go through a systematic process of searching. In this case, FSC represents the correct order of steps to follow. It is possible that FSC stands for specific actions or departments involved in the search process, such as "Find, Search, Confirm" or "Freight, Shipping, Control." However, without further context, it is difficult to determine the exact meaning of FSC.Rate this question:
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Quiz Review Timeline (Updated): Aug 31, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Aug 31, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 03, 2020Quiz Created by
Najd
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