Attitude Is Everything: True Or False

10 Questions | Total Attempts: 373

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Attitude Quizzes & Trivia

Decide whether the following statements are true or false. The answers will be found on the next page.


Questions and Answers
  • 1. 
    Our attitudes are conveyed by the tone of our voice and the inflections we use.
    • A. 

      True

    • B. 

      False

  • 2. 
    The difference between good and great service is your attitude.
    • A. 

      True

    • B. 

      False

  • 3. 
    A good attitude is all about knowing the correct procedures and policies of your company.
    • A. 

      True

    • B. 

      False

  • 4. 
    You can hear body language over the phone.
    • A. 

      True

    • B. 

      False

  • 5. 
    A lot of cutomers are more valuable than a few advocates.
    • A. 

      True

    • B. 

      False

  • 6. 
    Showing sympathy for a customer's situation is more important than showing empathy.
    • A. 

      True

    • B. 

      False

  • 7. 
    You should always go the extra mile to solve a customer's problem – even if it isn't in your job description.
    • A. 

      True

    • B. 

      False

  • 8. 
    Life is 10% what happens to us and 90% how we react to it.
    • A. 

      True

    • B. 

      False

  • 9. 
    Personal customer attention is too time consuming and expensive these days.
    • A. 

      True

    • B. 

      False

  • 10. 
    If we have a positive, upbeat attitude, our customers will like and trust us.
    • A. 

      True

    • B. 

      False

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