Attitude Is Everything: True Or False

10 Questions | By Bantherconsultin | Last updated: Mar 21, 2022 | Total Attempts: 373

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Decide whether the following statements are true or false. The answers will be found on the next page.

Questions and Answers

1.

Our attitudes are conveyed by the tone of our voice and the inflections we use.
- A.
  
  True
- B.
  
  False
2.

The difference between good and great service is your attitude.
- A.
  
  True
- B.
  
  False
3.

A good attitude is all about knowing the correct procedures and policies of your company.
- A.
  
  True
- B.
  
  False
4.

You can hear body language over the phone.
- A.
  
  True
- B.
  
  False
5.

A lot of cutomers are more valuable than a few advocates.
- A.
  
  True
- B.
  
  False
6.

Showing sympathy for a customer's situation is more important than showing empathy.
- A.
  
  True
- B.
  
  False
7.

You should always go the extra mile to solve a customer's problem – even if it isn't in your job description.
- A.
  
  True
- B.
  
  False
8.

Life is 10% what happens to us and 90% how we react to it.
- A.
  
  True
- B.
  
  False
9.

Personal customer attention is too time consuming and expensive these days.
- A.
  
  True
- B.
  
  False
10.

If we have a positive, upbeat attitude, our customers will like and trust us.
- A.
  
  True
- B.
  
  False

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