ARM Pensions Town Hall Feedback Quiz

22 Questions | Total Attempts: 804

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ARM Pensions Town Hall Feedback Quiz

This section is to be attempted by all Call Center, CSOs, Sales, RMs and Benefit Withdrawal unit members. The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz. Benefits Administration


Questions and Answers
  • 1. 
    Answer all Questions in this Section.
  • 2. 
     Kindly answer all questions below.
  • 3. 
    What is the % range of options available to a retiree on lumpsum payment? 
    • A. 

      50% to 100%

    • B. 

      0.25% to 50%

    • C. 

      25% to 50%

    • D. 

      0% to 50%

  • 4. 
     What is the maximum ENBLOC amount that can be paid a beneficiary? 
    • A. 

      What is the maximum ENBLOC amount that can be paid a beneficiary? N550,000

    • B. 

      Total account balance

    • C. 

      Less than N550,000

    • D. 

      More than N550,000

  • 5. 
    What is the pension period used in calculating the lumpsum and programmed withdrawal for a male retiree age 60? 
    • A. 

      25

    • B. 

      16

    • C. 

      10

    • D. 

      18

  • 6. 
     When should an expected retiree start contacting his PFA? 
    • A. 

      6 months

    • B. 

      3 months

    • C. 

      2 months

    • D. 

      1 month

  • 7. 
     Benefit Admin unit work closely with all but one of the following: 
    • A. 

      Customer Service Officer

    • B. 

      Fund Account Unit

    • C. 

      Compliance Unit

    • D. 

      PenCom

  • 8. 
    What is the URL used to access Navision Online? 
    • A. 

      Www.crm.armpension.com:8080/

    • B. 

      Www.armpension.crm.com

    • C. 

      Crm.armpension.com:8080

    • D. 

      Www.armpension.com

    • E. 

      Crm.armpension.com

  • 9. 
      When a new client form is entered on Navision online, what do you do next? 
    • A. 

      Send for approval and send the form to the team leader

    • B. 

      Send for PIN and send the form to Lagos

    • C. 

      Send email to Data Management

    • D. 

      Send Email to IT

  • 10. 
    How do you save images (photo, left and right thumb print, and signature) to ensure it is unique for each form on your computer?
    • A. 

      Save with name of the client, followed by type of image

    • B. 

      Save with agent name , followed by type of image

    • C. 

      Save with any unique name , followed by type of image

    • D. 

      Save with form no., followed by name of client

  • 11. 
     What should be the DPI for scanning RSA form to be registered online
    • A. 

      300 DPI

    • B. 

      500 DPI

    • C. 

      200 DPI

    • D. 

      600 DPI

  • 12. 
    How many Images are required to be uploaded to complete an online form registration 
    • A. 

      3 images

    • B. 

      2 images

    • C. 

      5 images

    • D. 

      4 images

  • 13. 
    What information is a must send to Data Management when requesting for PIN
    • A. 

      Form Number

    • B. 

      Navision Number

    • C. 

      Mobile Number

    • D. 

      Full names

    • E. 

      All of the above

  • 14. 
    What is the correct date format to be used when registering a form online
    • A. 

      DD/MM/YYYY

    • B. 

      MM/DD/YYYY

    • C. 

      YYYY/DD/MM

    • D. 

      YYYY/MM/DD

  • 15. 
     Must the Team Leader view a copy of the RSA form before approving a form online 
    • A. 

      Yes

    • B. 

      No

  • 16. 
    What is the branch code used for forms registered online? 
    • A. 

      03

    • B. 

      002

    • C. 

      003

    • D. 

      3

  • 17. 
     What should be done to the RSA form after getting PIN? 
    • A. 

      Keep in File

    • B. 

      Discard

    • C. 

      Send to Data Management

    • D. 

      Give to my Team Leader

  • 18. 
    The three stages of Customer Connectedness are: 
    • A. 

      Happiness, Honesty and Service

    • B. 

      Meeting needs, Easy and Enjoyable

    • C. 

      Safety, Access and Returns

  • 19. 
     The ‘Just Say Yes’ Policy in the Starbucks case means that: 
    • A. 

      It is possible to say Yes to all Customers

    • B. 

      We must ensure that customers do not leave our offices feeling that they have lost the argument.

    • C. 

      It is not possible to say yes to all customers

  • 20. 
    The Vision of Customer Experience is: 
    • A. 

      To be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey

    • B. 

      To be the beacon for the Asset Management industry in terms of people, profitability and service quality

    • C. 

      To be the best in service delivery

  • 21. 
    A key requirement for successful Customer engagement is 
    • A. 

      Care and Love

    • B. 

      Product knowledge, honesty and empathy

    • C. 

      Ability to pick their phones

  • 22. 
    Each customer contact is called a moment of truth and I have the ability to either -------------------------- or ------------------- them when you contact them.
    • A. 

      Pick their phone, ignore their phone

    • B. 

      Satisfy, dissatisfy

    • C. 

      Educate, serve

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