This section is to be attempted by all Call Center, CSOs, Sales, RMs and Benefit Withdrawal unit members. The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz. Benefits Administration
50% to 100%
0.25% to 50%
25% to 50%
0% to 50%
What is the maximum ENBLOC amount that can be paid a beneficiary? N550,000
Total account balance
Less than N550,000
More than N550,000
25
16
10
18
6 months
3 months
2 months
1 month
Customer Service Officer
Fund Account Unit
Compliance Unit
PenCom
Www.crm.armpension.com:8080/
Www.armpension.crm.com
Crm.armpension.com:8080
Www.armpension.com
Crm.armpension.com
Send for approval and send the form to the team leader
Send for PIN and send the form to Lagos
Send email to Data Management
Send Email to IT
Save with name of the client, followed by type of image
Save with agent name , followed by type of image
Save with any unique name , followed by type of image
Save with form no., followed by name of client
300 DPI
500 DPI
200 DPI
600 DPI
3 images
2 images
5 images
4 images
Form Number
Navision Number
Mobile Number
Full names
All of the above
DD/MM/YYYY
MM/DD/YYYY
YYYY/DD/MM
YYYY/MM/DD
Yes
No
03
002
003
3
Keep in File
Discard
Send to Data Management
Give to my Team Leader
Happiness, Honesty and Service
Meeting needs, Easy and Enjoyable
Safety, Access and Returns
It is possible to say Yes to all Customers
We must ensure that customers do not leave our offices feeling that they have lost the argument.
It is not possible to say yes to all customers
To be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey
To be the beacon for the Asset Management industry in terms of people, profitability and service quality
To be the best in service delivery
Care and Love
Product knowledge, honesty and empathy
Ability to pick their phones
Pick their phone, ignore their phone
Satisfy, dissatisfy
Educate, serve
Age
PenCom
Account Balance
Final Salary
When a police officer died
When PenCom request for it
When death is caused by accident
When the NOK can provide it