This section is to be attempted by all Call Center, CSOs, Sales, RMs and Benefit Withdrawal unit members.
The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz.
Benefits Administration
When a police officer died
When PenCom request for it
When death is caused by accident
When the NOK can provide it
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Yes
No
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Keep in File
Discard
Send to Data Management
Give to my Team Leader
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Care and Love
Product knowledge, honesty and empathy
Ability to pick their phones
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Age
PenCom
Account Balance
Final Salary
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3 images
2 images
5 images
4 images
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03
002
003
3
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DD/MM/YYYY
MM/DD/YYYY
YYYY/DD/MM
YYYY/MM/DD
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To be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey
To be the beacon for the Asset Management industry in terms of people, profitability and service quality
To be the best in service delivery
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Send for approval and send the form to the team leader
Send for PIN and send the form to Lagos
Send email to Data Management
Send Email to IT
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300 DPI
500 DPI
200 DPI
600 DPI
It is possible to say Yes to all Customers
We must ensure that customers do not leave our offices feeling that they have lost the argument.
It is not possible to say yes to all customers
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6 months
3 months
2 months
1 month
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Www.crm.armpension.com:8080/
Www.armpension.crm.com
Crm.armpension.com:8080
Www.armpension.com
Crm.armpension.com
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Pick their phone, ignore their phone
Satisfy, dissatisfy
Educate, serve
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Form Number
Navision Number
Mobile Number
Full names
All of the above
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Save with name of the client, followed by type of image
Save with agent name , followed by type of image
Save with any unique name , followed by type of image
Save with form no., followed by name of client
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Customer Service Officer
Fund Account Unit
Compliance Unit
PenCom
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Happiness, Honesty and Service
Meeting needs, Easy and Enjoyable
Safety, Access and Returns
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50% to 100%
0.25% to 50%
25% to 50%
0% to 50%
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What is the maximum ENBLOC amount that can be paid a beneficiary? N550,000
Total account balance
Less than N550,000
More than N550,000
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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