# ARM Pensions Town Hall Feedback Quiz

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| By Catherine Halcomb
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Catherine Halcomb
Community Contributor
Quizzes Created: 1429 | Total Attempts: 6,058,033
Questions: 22 | Attempts: 939

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This section is to be attempted by all Call Center, CSOs, Sales, RMs and Benefit Withdrawal unit members.
The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz.
Benefits Administration

Questions and Answers
• 1.

• 2.

• 3.

### What is the % range of options available to a retiree on lumpsum payment?

• A.

50% to 100%

• B.

0.25% to 50%

• C.

25% to 50%

• D.

0% to 50%

Correct Answer
D. 0% to 50%
Explanation
The correct answer is 0% to 50%. This means that retirees have the option to receive a lumpsum payment ranging from zero percent to fifty percent of their total retirement funds. This range allows retirees to choose how much of their funds they want to receive as a lumpsum payment, with the maximum being fifty percent.

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• 4.

### What is the maximum ENBLOC amount that can be paid a beneficiary?

• A.

What is the maximum ENBLOC amount that can be paid a beneficiary? N550,000

• B.

Total account balance

• C.

Less than N550,000

• D.

More than N550,000

Correct Answer
D. More than N550,000
Explanation
The given answer states that the maximum ENBLOC amount that can be paid to a beneficiary is more than N550,000. This implies that the beneficiary can receive an amount greater than N550,000 as part of their payment.

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• 5.

### What is the pension period used in calculating the lumpsum and programmed withdrawal for a male retiree age 60?

• A.

25

• B.

16

• C.

10

• D.

18

Correct Answer
D. 18
Explanation
The pension period used in calculating the lumpsum and programmed withdrawal for a male retiree age 60 is 18. This means that the retiree will receive pension payments for a period of 18 years.

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• 6.

### When should an expected retiree start contacting his PFA?

• A.

6 months

• B.

3 months

• C.

2 months

• D.

1 month

Correct Answer
A. 6 months
Explanation
An expected retiree should start contacting his PFA (Pension Fund Administrator) 6 months before his retirement date. This allows enough time for the retiree to gather all the necessary information and documents required for the retirement process. It also gives the PFA sufficient time to process the retiree's application and ensure a smooth transition from employment to retirement. Starting the process early helps avoid any last-minute complications or delays in receiving retirement benefits.

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• 7.

### Benefit Admin unit work closely with all but one of the following:

• A.

Customer Service Officer

• B.

Fund Account Unit

• C.

Compliance Unit

• D.

PenCom

Correct Answer
D. PenCom
Explanation
The Benefit Admin unit works closely with all units mentioned in the question except for PenCom. PenCom stands for the National Pension Commission, which is a regulatory body responsible for the supervision and regulation of pension matters in Nigeria. While the Benefit Admin unit may interact with customers, handle fund accounts, and ensure compliance with regulations, it does not directly work with PenCom as it is an external regulatory authority.

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• 8.

### What is the URL used to access Navision Online?

• A.

Www.crm.armpension.com:8080/

• B.

Www.armpension.crm.com

• C.

Crm.armpension.com:8080

• D.

Www.armpension.com

• E.

Crm.armpension.com

Correct Answer
C. Crm.armpension.com:8080
Explanation
The correct answer is "crm.armpension.com:8080." This URL is used to access Navision Online. The "crm.armpension.com" part indicates the domain name, while the ":8080" specifies the port number. Together, they form the complete URL that allows users to access Navision Online.

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• 9.

### When a new client form is entered on Navision online, what do you do next?

• A.

Send for approval and send the form to the team leader

• B.

Send for PIN and send the form to Lagos

• C.

Send email to Data Management

• D.

Send Email to IT

Correct Answer
A. Send for approval and send the form to the team leader
Explanation
After entering a new client form on Navision online, the next step is to send the form for approval to the team leader. This ensures that the form is reviewed and approved by the appropriate authority before further action is taken.

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• 10.

### How do you save images (photo, left and right thumb print, and signature) to ensure it is unique for each form on your computer?

• A.

Save with name of the client, followed by type of image

• B.

Save with agent name , followed by type of image

• C.

Save with any unique name , followed by type of image

• D.

Save with form no., followed by name of client

Correct Answer
A. Save with name of the client, followed by type of image
Explanation
The correct answer is to save the images with the name of the client, followed by the type of image. This ensures that each image is uniquely identified and can be easily associated with the corresponding client. By using the client's name as part of the file name, it becomes easier to organize and retrieve the images when needed. Additionally, including the type of image in the file name provides further clarity and helps in distinguishing between different types of images, such as photo, thumbprint, and signature.

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• 11.

### What should be the DPI for scanning RSA form to be registered online

• A.

300 DPI

• B.

500 DPI

• C.

200 DPI

• D.

600 DPI

Correct Answer
D. 600 DPI
• 12.

### How many Images are required to be uploaded to complete an online form registration

• A.

3 images

• B.

2 images

• C.

5 images

• D.

4 images

Correct Answer
D. 4 images
Explanation
To complete an online form registration, 4 images need to be uploaded. This implies that there are specific sections or fields in the registration form where each image is required. The user must provide 4 separate images in order to fulfill the registration requirements.

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• 13.

### What information is a must send to Data Management when requesting for PIN

• A.

Form Number

• B.

Navision Number

• C.

Mobile Number

• D.

Full names

• E.

All of the above

Correct Answer
B. Navision Number
Explanation
When requesting for a PIN, the Navision Number is a must-send information to Data Management. This suggests that the Navision Number is a crucial piece of information required for the PIN request process. The other options listed, such as Form Number, Mobile Number, and Full names, may also be required for the request, but the Navision Number is specifically mentioned as a must-send information.

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• 14.

### What is the correct date format to be used when registering a form online

• A.

DD/MM/YYYY

• B.

MM/DD/YYYY

• C.

YYYY/DD/MM

• D.

YYYY/MM/DD

Correct Answer
B. MM/DD/YYYY
Explanation
The correct date format to be used when registering a form online is MM/DD/YYYY. This format follows the month/day/year order, which is commonly used in the United States. It is important to use the correct date format to ensure consistency and avoid confusion when processing the information provided in the form.

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• 15.

### Must the Team Leader view a copy of the RSA form before approving a form online

• A.

Yes

• B.

No

Correct Answer
A. Yes
Explanation
The team leader must view a copy of the RSA form before approving it online. This is important to ensure that the form is accurate and complete before it is approved. By reviewing a copy of the form, the team leader can verify the information provided and make any necessary changes or additions. This step helps to maintain the integrity of the approval process and ensures that only valid and accurate forms are approved.

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• 16.

### What is the branch code used for forms registered online?

• A.

03

• B.

002

• C.

003

• D.

3

Correct Answer
C. 003
Explanation
The branch code used for forms registered online is 003.

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• 17.

### What should be done to the RSA form after getting PIN?

• A.

Keep in File

• B.

Discard

• C.

Send to Data Management

• D.

Give to my Team Leader

Correct Answer
C. Send to Data Management
Explanation
After getting the PIN in the RSA form, it should be sent to Data Management. This is important because Data Management is responsible for handling and storing sensitive information securely. By sending the PIN to Data Management, it ensures that the information is properly recorded and protected, reducing the risk of unauthorized access or misuse.

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• 18.

### The three stages of Customer Connectedness are:

• A.

Happiness, Honesty and Service

• B.

Meeting needs, Easy and Enjoyable

• C.

Safety, Access and Returns

Correct Answer
B. Meeting needs, Easy and Enjoyable
Explanation
The correct answer is "Meeting needs, Easy and Enjoyable". This answer accurately describes the three stages of Customer Connectedness. The first stage, "Meeting needs", refers to the company's ability to understand and fulfill the customer's needs and expectations. The second stage, "Easy", emphasizes the importance of providing a seamless and effortless customer experience. The third stage, "Enjoyable", focuses on creating a positive and enjoyable interaction with the customer, enhancing their overall satisfaction and loyalty.

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• 19.

### The ‘Just Say Yes’ Policy in the Starbucks case means that:

• A.

It is possible to say Yes to all Customers

• B.

We must ensure that customers do not leave our offices feeling that they have lost the argument.

• C.

It is not possible to say yes to all customers

Correct Answer
B. We must ensure that customers do not leave our offices feeling that they have lost the argument.
Explanation
The correct answer is "We must ensure that customers do not leave our offices feeling that they have lost the argument." This means that the "Just Say Yes" policy in the Starbucks case is about prioritizing customer satisfaction and ensuring that customers feel heard and valued. It emphasizes the importance of resolving customer issues and concerns in a way that leaves them feeling satisfied and not defeated.

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• 20.

### The Vision of Customer Experience is:

• A.

To be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey

• B.

To be the beacon for the Asset Management industry in terms of people, profitability and service quality

• C.

To be the best in service delivery

Correct Answer
A. To be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey
Explanation
The correct answer is "to be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey". This answer aligns with the concept of customer experience and emphasizes the goal of becoming the best in the industry by providing exceptional service and ensuring a positive customer journey at every touchpoint. It highlights the importance of delivering high-quality service and creating memorable experiences for customers.

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• 21.

### A key requirement for successful Customer engagement is

• A.

Care and Love

• B.

Product knowledge, honesty and empathy

• C.

Ability to pick their phones

Correct Answer
B. Product knowledge, honesty and empathy
Explanation
Successful customer engagement requires a combination of product knowledge, honesty, and empathy. Product knowledge allows the customer service representative to provide accurate and helpful information about the company's offerings. Honesty builds trust with the customer, as they can rely on the representative to provide truthful information. Empathy helps the representative understand and relate to the customer's needs and concerns, allowing them to provide personalized and effective solutions. Together, these qualities create a positive and meaningful customer experience, fostering loyalty and satisfaction.

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• 22.

### Each customer contact is called a moment of truth and I have the ability to either -------------------------- or ------------------- them when you contact them.

• A.

Pick their phone, ignore their phone

• B.

Satisfy, dissatisfy

• C.

Educate, serve

Correct Answer
B. Satisfy, dissatisfy
Explanation
Each customer contact is referred to as a "moment of truth," meaning it is a critical interaction that can greatly impact the customer's perception of the company. In this context, the correct answer is "satisfy, dissatisfy." This implies that during customer contact, you have the ability to either meet their needs and leave them satisfied or fail to meet their expectations, resulting in dissatisfaction. The goal is to ensure positive experiences and customer satisfaction, as negative interactions can lead to customer dissatisfaction and potentially harm the company's reputation.

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• 23.

### All the factors below determine Lumpsum/PW but one:

• A.

Age

• B.

PenCom

• C.

Account Balance

• D.

Final Salary

Correct Answer
B. PenCom
Explanation
The factors that determine Lumpsum/PW include Age, PenCom, Account Balance, and Final Salary. However, PenCom is not one of the factors that determine Lumpsum/PW.

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• 24.

### When do we need police report for processing death benefit?

• A.

When a police officer died

• B.

When PenCom request for it

• C.

When death is caused by accident

• D.

When the NOK can provide it

Correct Answer
C. When death is caused by accident
Explanation
A police report is required for processing death benefit when the death is caused by an accident. This is because accidents are unexpected events that may require further investigation to determine the cause and circumstances surrounding the death. The police report provides valuable information and evidence that can help in processing the death benefit and ensuring that the correct procedures and legal requirements are followed.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

• Current Version
• Mar 21, 2023
Quiz Edited by
ProProfs Editorial Team
• Feb 06, 2015
Quiz Created by
Catherine Halcomb
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