ARM Pensions Town Hall Feedback Quiz
This section is to be attempted by all Call Center, CSOs, Sales, RMs and Benefit Withdrawal unit members. The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz. Benefits Administration
- 1.Answer all Questions in this Section.
- 2.Kindly answer all questions below.
- 3.What is the % range of options available to a retiree on lumpsum payment?
- A.
50% to 100%
- B.
0.25% to 50%
- C.
25% to 50%
- D.
0% to 50%
- 4.What is the maximum ENBLOC amount that can be paid a beneficiary?
- A.
What is the maximum ENBLOC amount that can be paid a beneficiary? N550,000
- B.
Total account balance
- C.
Less than N550,000
- D.
More than N550,000
- 5.What is the pension period used in calculating the lumpsum and programmed withdrawal for a male retiree age 60?
- A.
25
- B.
16
- C.
10
- D.
18
- 6.When should an expected retiree start contacting his PFA?
- A.
6 months
- B.
3 months
- C.
2 months
- D.
1 month
- 7.Benefit Admin unit work closely with all but one of the following:
- A.
Customer Service Officer
- B.
Fund Account Unit
- C.
Compliance Unit
- D.
PenCom
- 8.What is the URL used to access Navision Online?
- A.
Www.crm.armpension.com:8080/
- B.
Www.armpension.crm.com
- C.
Crm.armpension.com:8080
- D.
Www.armpension.com
- E.
Crm.armpension.com
- 9.When a new client form is entered on Navision online, what do you do next?
- A.
Send for approval and send the form to the team leader
- B.
Send for PIN and send the form to Lagos
- C.
Send email to Data Management
- D.
Send Email to IT
- 10.How do you save images (photo, left and right thumb print, and signature) to ensure it is unique for each form on your computer?
- A.
Save with name of the client, followed by type of image
- B.
Save with agent name , followed by type of image
- C.
Save with any unique name , followed by type of image
- D.
Save with form no., followed by name of client
- 11.What should be the DPI for scanning RSA form to be registered online
- A.
300 DPI
- B.
500 DPI
- C.
200 DPI
- D.
600 DPI
- 12.How many Images are required to be uploaded to complete an online form registration
- A.
3 images
- B.
2 images
- C.
5 images
- D.
4 images
- 13.What information is a must send to Data Management when requesting for PIN
- A.
Form Number
- B.
Navision Number
- C.
Mobile Number
- D.
Full names
- E.
All of the above
- 14.What is the correct date format to be used when registering a form online
- A.
DD/MM/YYYY
- B.
MM/DD/YYYY
- C.
YYYY/DD/MM
- D.
YYYY/MM/DD
- 15.Must the Team Leader view a copy of the RSA form before approving a form online
- A.
Yes
- B.
No
- 16.What is the branch code used for forms registered online?
- A.
03
- B.
002
- C.
003
- D.
3
- 17.What should be done to the RSA form after getting PIN?
- A.
Keep in File
- B.
Discard
- C.
Send to Data Management
- D.
Give to my Team Leader
- 18.The three stages of Customer Connectedness are:
- A.
Happiness, Honesty and Service
- B.
Meeting needs, Easy and Enjoyable
- C.
Safety, Access and Returns
- 19.The ‘Just Say Yes’ Policy in the Starbucks case means that:
- A.
It is possible to say Yes to all Customers
- B.
We must ensure that customers do not leave our offices feeling that they have lost the argument.
- C.
It is not possible to say yes to all customers
- 20.The Vision of Customer Experience is:
- A.
To be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey
- B.
To be the beacon for the Asset Management industry in terms of people, profitability and service quality
- C.
To be the best in service delivery
- 21.A key requirement for successful Customer engagement is
- A.
Care and Love
- B.
Product knowledge, honesty and empathy
- C.
Ability to pick their phones
- 22.Each customer contact is called a moment of truth and I have the ability to either -------------------------- or ------------------- them when you contact them.
- A.
Pick their phone, ignore their phone
- B.
Satisfy, dissatisfy
- C.
Educate, serve
- 23.All the factors below determine Lumpsum/PW but one:
- A.
Age
- B.
PenCom
- C.
Account Balance
- D.
Final Salary
- 24.When do we need police report for processing death benefit?
- A.
When a police officer died
- B.
When PenCom request for it
- C.
When death is caused by accident
- D.
When the NOK can provide it
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