ARM Pensions Town Hall Feedback Quiz

A police report is required for processing death benefit when the death is caused by an accident. This is because accidents are unexpected events that may require further investigation to determine the cause and circumstances surrounding the death. The police report provides valuable information and evidence that can help in processing the death benefit and ensuring that the correct procedures and legal requirements are followed.

The pension period used in calculating the lumpsum and programmed withdrawal for a male retiree age 60 is 18. This means that the retiree will receive pension payments for a period of 18 years.

The factors that determine Lumpsum/PW include Age, PenCom, Account Balance, and Final Salary. However, PenCom is not one of the factors that determine Lumpsum/PW.

The team leader must view a copy of the RSA form before approving it online. This is important to ensure that the form is accurate and complete before it is approved. By reviewing a copy of the form, the team leader can verify the information provided and make any necessary changes or additions. This step helps to maintain the integrity of the approval process and ensures that only valid and accurate forms are approved.

After getting the PIN in the RSA form, it should be sent to Data Management. This is important because Data Management is responsible for handling and storing sensitive information securely. By sending the PIN to Data Management, it ensures that the information is properly recorded and protected, reducing the risk of unauthorized access or misuse.

Successful customer engagement requires a combination of product knowledge, honesty, and empathy. Product knowledge allows the customer service representative to provide accurate and helpful information about the company's offerings. Honesty builds trust with the customer, as they can rely on the representative to provide truthful information. Empathy helps the representative understand and relate to the customer's needs and concerns, allowing them to provide personalized and effective solutions. Together, these qualities create a positive and meaningful customer experience, fostering loyalty and satisfaction.

To complete an online form registration, 4 images need to be uploaded. This implies that there are specific sections or fields in the registration form where each image is required. The user must provide 4 separate images in order to fulfill the registration requirements.

The branch code used for forms registered online is 003.

The correct answer is "to be the industry leader in service delivery, creating exceptional experience at every point of interaction in the customer journey". This answer aligns with the concept of customer experience and emphasizes the goal of becoming the best in the industry by providing exceptional service and ensuring a positive customer journey at every touchpoint. It highlights the importance of delivering high-quality service and creating memorable experiences for customers.

The correct date format to be used when registering a form online is MM/DD/YYYY. This format follows the month/day/year order, which is commonly used in the United States. It is important to use the correct date format to ensure consistency and avoid confusion when processing the information provided in the form.

After entering a new client form on Navision online, the next step is to send the form for approval to the team leader. This ensures that the form is reviewed and approved by the appropriate authority before further action is taken.

The correct answer is "We must ensure that customers do not leave our offices feeling that they have lost the argument." This means that the "Just Say Yes" policy in the Starbucks case is about prioritizing customer satisfaction and ensuring that customers feel heard and valued. It emphasizes the importance of resolving customer issues and concerns in a way that leaves them feeling satisfied and not defeated.

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An expected retiree should start contacting his PFA (Pension Fund Administrator) 6 months before his retirement date. This allows enough time for the retiree to gather all the necessary information and documents required for the retirement process. It also gives the PFA sufficient time to process the retiree's application and ensure a smooth transition from employment to retirement. Starting the process early helps avoid any last-minute complications or delays in receiving retirement benefits.

The correct answer is "crm.armpension.com:8080." This URL is used to access Navision Online. The "crm.armpension.com" part indicates the domain name, while the ":8080" specifies the port number. Together, they form the complete URL that allows users to access Navision Online.

Each customer contact is referred to as a "moment of truth," meaning it is a critical interaction that can greatly impact the customer's perception of the company. In this context, the correct answer is "satisfy, dissatisfy." This implies that during customer contact, you have the ability to either meet their needs and leave them satisfied or fail to meet their expectations, resulting in dissatisfaction. The goal is to ensure positive experiences and customer satisfaction, as negative interactions can lead to customer dissatisfaction and potentially harm the company's reputation.

When requesting for a PIN, the Navision Number is a must-send information to Data Management. This suggests that the Navision Number is a crucial piece of information required for the PIN request process. The other options listed, such as Form Number, Mobile Number, and Full names, may also be required for the request, but the Navision Number is specifically mentioned as a must-send information.

The correct answer is to save the images with the name of the client, followed by the type of image. This ensures that each image is uniquely identified and can be easily associated with the corresponding client. By using the client's name as part of the file name, it becomes easier to organize and retrieve the images when needed. Additionally, including the type of image in the file name provides further clarity and helps in distinguishing between different types of images, such as photo, thumbprint, and signature.

The Benefit Admin unit works closely with all units mentioned in the question except for PenCom. PenCom stands for the National Pension Commission, which is a regulatory body responsible for the supervision and regulation of pension matters in Nigeria. While the Benefit Admin unit may interact with customers, handle fund accounts, and ensure compliance with regulations, it does not directly work with PenCom as it is an external regulatory authority.

The correct answer is "Meeting needs, Easy and Enjoyable". This answer accurately describes the three stages of Customer Connectedness. The first stage, "Meeting needs", refers to the company's ability to understand and fulfill the customer's needs and expectations. The second stage, "Easy", emphasizes the importance of providing a seamless and effortless customer experience. The third stage, "Enjoyable", focuses on creating a positive and enjoyable interaction with the customer, enhancing their overall satisfaction and loyalty.

The correct answer is 0% to 50%. This means that retirees have the option to receive a lumpsum payment ranging from zero percent to fifty percent of their total retirement funds. This range allows retirees to choose how much of their funds they want to receive as a lumpsum payment, with the maximum being fifty percent.

The given answer states that the maximum ENBLOC amount that can be paid to a beneficiary is more than N550,000. This implies that the beneficiary can receive an amount greater than N550,000 as part of their payment.