ARM Pension Town Hall Feedback Quiz

10 Questions | Total Attempts: 1206

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ARM Pension Town Hall Feedback Quiz

This Quiz is to be attempted by ALL staff. The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz. Corporate Strategy


Questions and Answers
  • 1. 
    ARM Pension’s mission statement is
    • A. 

      To be the faster growing, most efficient and customer-friendly PFA in Nigeria, delivering value to our customers

    • B. 

      To be the fastest growing, most efficient and customer-friendly PFA in Nigeria, delivering value to our customers

    • C. 

      To be the fast growing, most efficient and customer-friendly PFA in Nigeria, consistently delivering value to our customers

    • D. 

      To be the fastest growing, most efficient and customer-friendly PFA in Nigeria, consistently delivering value to our customers

    • E. 

      All of the above

  • 2. 
    Our core strategic objectives for FY2015 are 
    • A. 

      Brand visibility, customer experience enhancement, FUM growth and improve quality and productivity of people

    • B. 

      Brand awareness, customer experience enhancement, FUM growth, operational efficiency and improve quality and productivity of people

    • C. 

      Brand visibility, customer experience enhancement, FUM growth, operational efficiency and improve quality and productivity of people

    • D. 

      Brand visibility, customer enhancement, FUM growth, operational efficiency and improve quality and productivity of people

    • E. 

      All of the above

  • 3. 
    The 3 support strategies for our core objectives are 
    • A. 

      Management, Board and Staff

    • B. 

      People, Process and Technology Infrastructure

    • C. 

      Manpower, HR and Financial Control

    • D. 

      All of the above

    • E. 

      None of the above

  • 4. 
    To grow our FUM, we are doing all but one of the following in 2015 
    • A. 

      ‘EOI’ drive – all non-sales staff to do 100 EOIs p.a. (average 9 per month)

    • B. 

      Grow Additional Voluntary Contributions (AVCs) by N1bn

    • C. 

      Increase market share of new wholesale businesses to 15%

    • D. 

      Leave our ratio of funded to unfunded accounts unchanged

    • E. 

      Grow FUM by 35% to N525bn

  • 5. 
    Which of the following is not one of the key elements of PRA 2014 
    • A. 

      Provides transitional arrangement for CPFAs to CPS with effect from 2014 for all new employees

    • B. 

      Extend coverage of the CPS to include States, LGs & Private organisations with 5 or more employees.

    • C. 

      It also provides for tax exemptions for interests, dividend, profits, investments and other income accruable to Pension funds and assets.

    • D. 

      Provides for Payment of Group Life claims directly to beneficiary instead of the PFA.

    • E. 

      None of the above

  • 6. 
    I contribute to the overall corporate objective by 
    • A. 

      Delivering on my objectives/Key Performance Indicators (KPIs), as agreed with my supervisor

    • B. 

      Whistle blowing, using appropriate channels, when I observe things not being done appropriately

    • C. 

      Putting the customer first always

    • D. 

      All of the above

    • E. 

      None of the above

  • 7. 
    ‘Customer service’ is the responsibility of 
    • A. 

      Customer Service Officers (CSOs)

    • B. 

      Relationship Managers (RMs)

    • C. 

      Management

    • D. 

      Sales Team

    • E. 

      All staff

  • 8. 
    We are implementing all but one of the initiatives below to ensure we are net gainers when the transfer window opens 
    • A. 

      Below the line marketing (BTL)

    • B. 

      Value Added services

    • C. 

      Data update/clean up

    • D. 

      EOI drive

    • E. 

      Improve service quality

  • 9. 
    We plan to improve our ratio of funded to unfunded account to 
    • A. 

      70:30

    • B. 

      75:25

    • C. 

      80:20

    • D. 

      85:15

    • E. 

      90:10

  • 10. 
    Which of the following is not correct with respect to our strategy 
    • A. 

      We are committed to enhancing our customer experience so that there will be an improvement in our customer satisfaction index (CPI) and net promoter score (NPS)

    • B. 

      In the area of operational efficiency, we plan to drastically reduce or eliminate inefficiencies currently associated with processes, technology and people

    • C. 

      For people, we want to attract, engage, develop and retain quality human capital

    • D. 

      We want our brand to be synonymous with access, performance and service

    • E. 

      None of the above

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