ARM Pension Town Hall Feedback Quiz
This Quiz is to be attempted by ALL staff. The pass mark is 70% and everyone is allowed three attempts. If after a third attempt, your score is still below 70%, you will be sent back to the ‘Faculty’ for a refresher course before reattempting the quiz. Corporate Strategy
- 1.ARM Pension’s mission statement is
- A.
To be the faster growing, most efficient and customer-friendly PFA in Nigeria, delivering value to our customers
- B.
To be the fastest growing, most efficient and customer-friendly PFA in Nigeria, delivering value to our customers
- C.
To be the fast growing, most efficient and customer-friendly PFA in Nigeria, consistently delivering value to our customers
- D.
To be the fastest growing, most efficient and customer-friendly PFA in Nigeria, consistently delivering value to our customers
- E.
All of the above
- 2.Our core strategic objectives for FY2015 are
- A.
Brand visibility, customer experience enhancement, FUM growth and improve quality and productivity of people
- B.
Brand awareness, customer experience enhancement, FUM growth, operational efficiency and improve quality and productivity of people
- C.
Brand visibility, customer experience enhancement, FUM growth, operational efficiency and improve quality and productivity of people
- D.
Brand visibility, customer enhancement, FUM growth, operational efficiency and improve quality and productivity of people
- E.
All of the above
- 3.The 3 support strategies for our core objectives are
- A.
Management, Board and Staff
- B.
People, Process and Technology Infrastructure
- C.
Manpower, HR and Financial Control
- D.
All of the above
- E.
None of the above
- 4.To grow our FUM, we are doing all but one of the following in 2015
- A.
‘EOI’ drive – all non-sales staff to do 100 EOIs p.a. (average 9 per month)
- B.
Grow Additional Voluntary Contributions (AVCs) by N1bn
- C.
Increase market share of new wholesale businesses to 15%
- D.
Leave our ratio of funded to unfunded accounts unchanged
- E.
Grow FUM by 35% to N525bn
- 5.Which of the following is not one of the key elements of PRA 2014
- A.
Provides transitional arrangement for CPFAs to CPS with effect from 2014 for all new employees
- B.
Extend coverage of the CPS to include States, LGs & Private organisations with 5 or more employees.
- C.
It also provides for tax exemptions for interests, dividend, profits, investments and other income accruable to Pension funds and assets.
- D.
Provides for Payment of Group Life claims directly to beneficiary instead of the PFA.
- E.
None of the above
- 6.I contribute to the overall corporate objective by
- A.
Delivering on my objectives/Key Performance Indicators (KPIs), as agreed with my supervisor
- B.
Whistle blowing, using appropriate channels, when I observe things not being done appropriately
- C.
Putting the customer first always
- D.
All of the above
- E.
None of the above
- 7.‘Customer service’ is the responsibility of
- A.
Customer Service Officers (CSOs)
- B.
Relationship Managers (RMs)
- C.
Management
- D.
Sales Team
- E.
All staff
- 8.We are implementing all but one of the initiatives below to ensure we are net gainers when the transfer window opens
- A.
Below the line marketing (BTL)
- B.
Value Added services
- C.
Data update/clean up
- D.
EOI drive
- E.
Improve service quality
- 9.We plan to improve our ratio of funded to unfunded account to
- A.
70:30
- B.
75:25
- C.
80:20
- D.
85:15
- E.
90:10
- 10.Which of the following is not correct with respect to our strategy
- A.
We are committed to enhancing our customer experience so that there will be an improvement in our customer satisfaction index (CPI) and net promoter score (NPS)
- B.
In the area of operational efficiency, we plan to drastically reduce or eliminate inefficiencies currently associated with processes, technology and people
- C.
For people, we want to attract, engage, develop and retain quality human capital
- D.
We want our brand to be synonymous with access, performance and service
- E.
None of the above
Featured Quizzes
Back to top