A. Data quality is low. Master data management should be installed to cleanse and maintain data quality both from data sources and updates from the call center.
B. Third party mail lists are inconsistent. Use process modeling to identify when multiple records are created and how multiple catalogs get printed. Then use process simulation to optimize new processes.
C. Processes do not incorporate data cleansing. Create an information service that retrieves similar records and displays them in a portlet, so operators can see multiple records and work with the customer to eliminate them.
D. Data entry is a very common source of error and customers are often inconsistent as well. Operator generated updates should be re-implemented to the indirect exposure solution pattern to separate data entry from record update permitting a data cleansing step in the update processes.
A. Analysis of the information requirements of the existing applications
B. Investigation into appropriate industry standards for transferring data
C. Creation of use cases to understand what the services may be and how they interact
D. Define the component model associated with the existing applications and specify the service interfaces
A. Code generation
C. UML modeling
D. Data modeling
A. To insure data integrity and correlate business processes
B. To trace transactions and diagnose problems
C. To collect key performance metrics
D. To ensure service availability
A. Determine the operations required to realize each process.
B. Select a business steward for each process and instruct the steward to identify re-usable services.
C. Identify the services needed to realize each business process and group them into logical components.
D. Identify core and non-core business components.
A. The application is predominantly middleware in nature, eliminating the need for presentation services.
B. The consumer and the provider belong to different companies.
C. The business sponsor has set budget constraints on solution architecture and the architectural components to be included have to be prioritized.
D. The customer's internal politics make the specification too difficult.