The Best Way To Post

25 Questions | Total Attempts: 9596

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The Best Way To Post - Quiz

Before you start make sure that you've taken the Intro Quiz, otherwise we can't give you your rewards for completing this quiz until you've done it. Anyway relax and have fun, it'll only take about 10 minutes and if you don't manage it first time just give it another go. You have unlimited trys and no one is judging you if you don't get it right the first time or the fortieth. Put the name you want on your certificate in the Name box and put your giffgaff member name in the other one, otherwise we won't know who took it. Good luck.


Questions and Answers
  • 1. 
    Why should you be making sure that your posts are friendly?
    • A. 

      So that members see that you care

    • B. 

      So that members without any technical skill can still follow your instructions

    • C. 

      So that members don't have to dig through lots of information to find the bit they need

  • 2. 
    Why should you be making sure that your posts are easy to follow?
    • A. 

      So that members without any technical skill can still follow your instructions

    • B. 

      Because members will appreciate a few words to go with it

    • C. 

      So that you know if the member has posted any more information

  • 3. 
    Why should you make sure that you don't give too much unnecessary information?
    • A. 

      So that members don't have to dig through lots of information to find the bit they need

    • B. 

      So that you know if the member has posted any more information

    • C. 

      Because members will appreciate a few words to go with it

  • 4. 
    Why should you make sure that you read the thread before you post?
    • A. 

      So that you know if the member has posted any more information that might help you solve their problem

    • B. 

      Because members will appreciate a few words to go with it

    • C. 

      So that members who don't know how to use the site well can still follow it

  • 5. 
    Why should you make sure that you don't just post a link to a guide?
    • A. 

      Because members will appreciate a few words to go with it

    • B. 

      So that you know if the member has posted any more information

    • C. 

      So that members feel comfortable on the community

  • 6. 
    Why should you clearly explain how to take the steps you've suggested?
    • A. 

      So that members who don't know how to use the site well can still follow it

    • B. 

      So that members feel comfortable on the community

    • C. 

      Because members will appreciate a few words to go with it

  • 7. 
    Why should you make sure that your posts are reassuring?
    • A. 

      So that members who are frustrated or confused are reassured

    • B. 

      So that members who don't know how to use the site well can still understand it

    • C. 

      So that members without any technical skill can still understand it

  • 8. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Answering as quickly as possible

    • B. 

      Being friendly and making the member feel welcomed

  • 9. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Making your instructions easy to follow

    • B. 

      Answering as many questions as possible

  • 10. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Tailoring your post to the question asked by the member

    • B. 

      Giving all the information about the topic even if they didn't necessarily need it

  • 11. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Reading the thread before you post

    • B. 

      Being the first to post in the thread

  • 12. 
    Why is it important to avoid technical words in your posts?
    • A. 

      So that everyone is able to understand it

    • B. 

      It can be difficult to find the links

    • C. 

      So that the member feels welcome

  • 13. 
    Who should be able to understand every post that you make?
    • A. 

      Mrs Doyle from Father Ted

    • B. 

      Your old history teacher

    • C. 

      John, the giffgaff Agent

    • D. 

      Everyone

  • 14. 
    If someone has a similar question to one already posted in a help thread, where should they post their question?
    • A. 

      They should reply to the original question

    • B. 

      They should post their own thread

  • 15. 
    Which of these answers would an Educator think was unsuitable?
    • A. 

      "You should Google it. There are plenty of guides out there"

    • B. 

      "Here are some step by step instructions. Let us know if you have any more trouble with it" [include instructions after]

  • 16. 
    If someone isn't clear enough with their question for you to answer it properly how should you answer?
    • A. 

      Guess at an answer and give them instructions to what you think they might be saying

    • B. 

      Ask them for more information

    • C. 

      Ask them for more information and then subscribe to the thread

  • 17. 
    If a question is quite tricky or complex and you think that you might need to give some follow up advice to their question once they've tried it what should you do?
    • A. 

      Post as much detail as possible even if you're not sure if it will be relevant to them

    • B. 

      Give them the best advice that you can and then subscribe to the thread

  • 18. 
    Which of these is the correct way to answer?
    • A. 

      "You should ask an agent"

    • B. 

      "You should ask an agent. Since this is an account problem the community can't help you with it. Go to giffgaff.com/support/ask and they'll be able to help. Good luck :)"

  • 19. 
    Which of these is the correct way to answer?
    • A. 

      "Go here to solve your problem - giff.ly/Ghfk34F"

    • B. 

      "It sounds like you haven't installed your settings on your Android properly. Here are some steps to solve your problem and here's a link for more information if you need it - giff.ly/Ghfk34F. All the best" [Include steps after]

    • C. 

      "To setup your phone see here: giff.ly/androidsettings; giff.ly/iphonesettings; giff.ly/androidsettings; giff.ly/blackberry; giff.ly/windowsphone

  • 20. 
    Which of these would an Educator consider an unhelpful post?
    • A. 

      "giffgaff are aware of this problem and have put a service thread up. They are trying to solve it, so just sit tight until they can. For more information you should check the service thread" [include link to the thread]

    • B. 

      "A lot of people are experiencing this problem"

  • 21. 
    Why should you start a new thread if you have a question to ask, even if someone posted a thread with a similar problem?
    • A. 

      Not as many helpers will see your question if it is half way down an existing post

    • B. 

      We like new threads. It makes our stats look pretty

  • 22. 
    Why is it important to subscribe to trickier questions after you've given some advice?
    • A. 

      So that if the member asks for follow up advice their reply posts don't get missed

    • B. 

      So that the member can follow your advice more closely

    • C. 

      So that your instructions are easier to read

  • 23. 
    If a thread has 20 replies, but it isn't marked as solved what does that mean?
    • A. 

      That it is solved, so there is no need to read it

    • B. 

      That it is not solved, so you should reply to it

    • C. 

      That it may or may not be solved, so you should read the thread to see if there is anything new that you could add to it

  • 24. 
    If you are replying to a thread that's about an hour old and has 20 posts, why is it important to read the thread?
    • A. 

      The help forum moves quickly so unnecessary posts can get in the way

    • B. 

      To see if the member has given new information that changes the situation. If not you might end up giving incorrect advice

    • C. 

      The question may have already been solved so you could be spending your time helping someone else

    • D. 

      All of these options

  • 25. 
    Which of these is the better answer?
    • A. 

      "You need to port in and then set the APN. Here's a guide to getting started"

    • B. 

      "You need transfer your number over to giffgaff and then install your internet settings on your phone. Here's a guide to getting started"

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