The Best Way To Post

15 Questions | Total Attempts: 9588

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The Best Way To Post

Before you start make sure that you've taken the Intro Quiz, otherwise we can't give you your rewards for completing this quiz until you've done it. Anyway relax and have fun, it'll only take about 10 minutes and if you don't manage it first time just give it another go. You have unlimited trys and no one is judging you if you don't get it right the first time or the fortieth. Put the name you want on your certificate in the Name box and put your giffgaff member name in the other one, otherwise we won't know who took it. Good luck.


Questions and Answers
  • 1. 
    Why should you be making sure that your posts are friendly?
    • A. 

      So that members see that you care

    • B. 

      So that members without any technical skill can still follow your instructions

    • C. 

      So that members don't have to dig through lots of information to find the bit they need

  • 2. 
    Why should you make sure that you don't give too much unnecessary information?
    • A. 

      So that members don't have to dig through lots of information to find the bit they need

    • B. 

      So that you know if the member has posted any more information

    • C. 

      Because members will appreciate a few words to go with it

  • 3. 
    Why should you make sure that you read the thread before you post?
    • A. 

      So that you know if the member has posted any more information that might help you solve their problem

    • B. 

      Because members will appreciate a few words to go with it

    • C. 

      So that members who don't know how to use the site well can still follow it

  • 4. 
    Why should you make sure that you don't just post a link to a guide?
    • A. 

      Because members will appreciate a few words to go with it

    • B. 

      So that you know if the member has posted any more information

    • C. 

      So that members feel comfortable on the community

  • 5. 
    Why should you clearly explain how to take the steps you've suggested?
    • A. 

      So that members who don't know how to use the site well can still follow it

    • B. 

      So that members feel comfortable on the community

    • C. 

      Because members will appreciate a few words to go with it

  • 6. 
    Why should you make sure that your posts are reassuring?
    • A. 

      So that members who are frustrated or confused are reassured

    • B. 

      So that members who don't know how to use the site well can still understand it

    • C. 

      So that members without any technical skill can still understand it

  • 7. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Answering as quickly as possible

    • B. 

      Being friendly and making the member feel welcomed

  • 8. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Tailoring your post to the question asked by the member

    • B. 

      Giving all the information about the topic even if they didn't necessarily need it

  • 9. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Reading the thread before you post

    • B. 

      Being the first to post in the thread

  • 10. 
    Who should be able to understand every post that you make?
    • A. 

      Mrs Doyle from Father Ted

    • B. 

      Your old history teacher

    • C. 

      John, the giffgaff Agent

    • D. 

      Everyone

  • 11. 
    If someone has a similar question to one already posted in a help thread, where should they post their question?
    • A. 

      They should reply to the original question

    • B. 

      They should post their own thread

  • 12. 
    Which of these answers would an Educator think was unsuitable?
    • A. 

      "You should Google it. There are plenty of guides out there"

    • B. 

      "Here are some step by step instructions. Let us know if you have any more trouble with it" [include instructions after]

  • 13. 
    Why should you be making sure that your posts are easy to follow?
    • A. 

      So that members without any technical skill can still follow your instructions

    • B. 

      Because members will appreciate a few words to go with it

    • C. 

      So that you know if the member has posted any more information

  • 14. 
    Which of these is most important when helping out in the Help section?
    • A. 

      Making your instructions easy to follow

    • B. 

      Answering as many questions as possible

  • 15. 
    Why is it important to avoid technical words in your posts?
    • A. 

      So that everyone is able to understand it

    • B. 

      It can be difficult to find the links

    • C. 

      So that the member feels welcome

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