This Quiz is intended for all agents as a follow up to the Self-Learning module "Annual Compliance Training for Agents"
True
False
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Thank the customer for his prompt action and wait until documents are received
Advise the customer that email is not a secure way to transfer the documents and that he should fax instead, but if the customer insists, you read the required script
Hang up and move to next call while waiting for the documents to be received
Advise the customer that he should password protect the documents before sending
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True
False
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Proceed with the call as normal since RPV was completed
Look at the customer’s account to confirm that he is married and if he is, proceed with the call as normal
Advise the caller that you cannot proceed any further without speaking to the account holder and getting his authorization to speak to her
Advise the caller that written authorization from the account holder is required before you proceed any further
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I do not need to confirm the apartment number as part of RPV
I do not need to advise the customer of the 2 business day rule
Customers can have more than one active loan at a time
I need to confirm the customer’s email address prior to sending an email
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As soon as you receive the application or inquiry
8 am to 9 pm at the company’s local time
8 am to 9 pm at the consumer’s local time
8 am to 8 pm at the consumer’s local time
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I only need to get authorization to debit a customer’s account when the customer wants to set up a PTP, not when the customer wants to change the payment date
Payment processors and banks can end their relationship with us if there are too many unauthorized debits
I do not need to send a confirmation email after changing a payment date/amount
The banking information is on the loan agreement and EPIC/Infinity so I do not need to reconfirm the information
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Setting the policies and procedures for adherence to regulatory requirements in all jurisdictions where a company operates
Monitoring and assessing the company’s compliance with these policies and procedures using a risk-based approach
Review and revise customer’s account standing, override denial decisions, disciple employees that have repeated compliance violations
Both A and B
All of the above
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Immediately on collection calls
After stating the recording advisory on collection calls
After completing RPV on collection calls
Only on outbound collection calls after RPV
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Quiz Review Timeline (Updated): Mar 19, 2023 +
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