A Plus 702 Mock 3

100 Questions | Attempts: 90
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  • 1/100 Questions

    A partition needs to be set as ________ to boot into Windows.

    • Foreign
    • Active
    • Alive
    • Passive
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  • 2. 

    You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to  any wireless network at your office. What is the first thing that you should you check?

    • That the latest Service Pack is installed.

    • The switch that activates the wireless antenna.

    • That the wireless access point is active.

    • That the laptop is equipped wit ha built-in modem.

    Correct Answer
    A. The switch that activates the wireless antenna.
  • 3. 

    You want to see the path taken by a packet from your PC to Microsoft.com. Which tool should you  use?

    • TRACERT

    • IPCONFIG

    • PING

    • NET USE

    Correct Answer
    A. TRACERT
  • 4. 

    Which of the following tools can be used to test a power supply? (Select TWO)

    • A Multimeter

    • A Wire Crimper

    • An Optical Tester

    • Time-Domain Reflectometer

    • Power Supply Tester

    Correct Answer(s)
    A. A Multimeter
    A. Power Supply Tester
  • 5. 

    A user has received an error message, but cannot recollect the exact wording. Where would the  technician find out more about the error?

    • In System Information.

    • On the Internet.

    • In Event Viewer.

    • In My Documents.

    Correct Answer
    A. In Event Viewer.
  • 6. 

    The BEST way to secure a wireless network would be to...

    • Perform a network survey

    • Remove all 2.4 GHz devices from the location

    • Enable WPA2

    • Disable SSID broadcasts on the wireless access points

    Correct Answer
    A. Enable WPA2
  • 7. 

    A brand new network printer was connected to your network 8 days ago. Mandy calls you to report  that the network printer is no longer printing. Upon questioning Mandy you find out that the printer  worked fine yesterday and other people in the office are having trouble printing. You check the print  queue and see several jobs waiting. You clear the print queue and are able to print a test page from  the printer, however, Mandy is still unable to print. What should you check NEXT?

    • Confirm that the right Toner is being used

    • Confirm that the firmware is up to date

    • Confirm that the printer has a static IP address

    • Confirm that the right memory is being used

    Correct Answer
    A. Confirm that the printer has a static IP address
  • 8. 

    You are troubleshooting an issue over the phone and determine that a home user has a faulty hard  drive. The only information the home user can give is that he is using Windows 2000 and his PC is  over ten years old, and the drive capacity is 40GB. Which of the following drive types should you tell the field engineer to take to the service call?

    • PATA

    • SATA

    • SSD

    • ESATA

    Correct Answer
    A. PATA
  • 9. 

    Which of the following commands would you enter at the command prompt in Windows XP  Professional Service Pack 2 when you want to defragment the C drive?

    • DEFRAG C:

    • FDISK

    • SCANDISK

    • CHKDSK C: /F

    Correct Answer
    A. DEFRAG C:
  • 10. 

    Which of the following protocols are used for executing commands on a remote machine?

    • Telnet

    • HTTP

    • SFTP

    • IMAP4

    Correct Answer
    A. Telnet
  • 11. 

    A customer reports that while typing on his keyboard when he wants an inverted comma (“) he gets  an ampersat (@) symbol. You determine that the customer’s system has been set for the US  Language Keyboard.  Which of the following should you use to resolve this problem?

    • Regional and Language Options

    • System Properties > Advanced Tab

    • Task Scheduler

    • Taskbar and Start menu Properties

    Correct Answer
    A. Regional and Language Options
  • 12. 

    Which of the following would you MOST likely use after making an Ethernet cable?

    • Cable tester

    • Toner probe

    • Multimeter

    • Extension magnet

    Correct Answer
    A. Cable tester
  • 13. 

    Which one of the following RAID levels uses disk mirroring?

    • RAID-0

    • RAID-5

    • RAID-3

    • RAID-1

    Correct Answer
    A. RAID-1
  • 14. 

    A user is experiencing an issue with his new computer randomly rebooting throughout the day. You  suspect the cause is from over heating.  Which of the following should you check for the cause?

    • Whether the video card is firmly in place.

    • Whether the RAM chips are firmly in place.

    • Whether the heat sink is firmly attached to the processor.

    • Whether the hard drive is attached to the power supply.

    Correct Answer
    A. Whether the heat sink is firmly attached to the processor.
  • 15. 

    What would happen when you press the ‘Fn’ key on a laptop?

    • You would refresh the desktop.

    • You would enable the numeric keypad.

    • You would enable additional features on the keyboard.

    • You would close the active window.

    Correct Answer
    A. You would enable additional features on the keyboard.
  • 16. 

    Which of the following is an indication that a laptop has become infected by malware?

    • The computer randomly experiences a BSOD.

    • When typing certain keys, numbers are displayed instead of letters.

    • The screen is darker than usual.

    • The Internet browser is redirected from the desired website.

    Correct Answer
    A. The Internet browser is redirected from the desired website.
  • 17. 

    A technician receives a phone call from a user that has forgotten his password. What is the  first thing the technician should do?

    • Reset the user's password.

    • Tell the user to write down his password.

    • Give the user the password.

    • Verify the identity of the user.

    Correct Answer
    A. Verify the identity of the user.
  • 18. 

    You are configuring an additional SOHO router for a small office network. One of the existing  routers already has DHCP enabled. The additional router is configured to automatically assign IP  addresses. What is the potential problem?

    • Ping will not work

    • Broadcast storms

    • Possible IP address conflicts

    • The DNS service will stop

    Correct Answer
    A. Possible IP address conflicts
  • 19. 

    You’re working as an IT Technician.   You are investigating a printer which frequently  experiences paper jams. You notice that the paper jam consists of multiple pages stuck together. You  had just reloaded the paper this morning. Which of the following BEST describes the reason for the  paper jam?

    • The fuser assembly is faulty

    • The paper is damp due to the humidity

    • The drum has come to the end of its lifecycle

    • The ink cartridges are dirty

    Correct Answer
    A. The paper is damp due to the humidity
  • 20. 

    Which of the following preventive maintenance tasks should be performed regularly on a computer  that has Internet access?

    • Disable the use of cookies.

    • Disable all unused features of the web browser.

    • Run a virus scan of the hard disk drives.

    • Enable the Windows Firewall.

    Correct Answer
    A. Run a virus scan of the hard disk drives.
  • 21. 

    What is it called when an attacker makes data to look like it's coming from a legitimate source?

    • Hacking

    • Spoofing

    • Hijacking

    • Multithreading

    Correct Answer
    A. Spoofing
  • 22. 

    You are running Windows 7 Profession 64-bit. You install Office 2010 64-bit. Where would Office  2010's application files be stored?

    • C:\Program Files (x86)\Microsoft Office\Office14

    • C:\Program Files (x64)\Microsoft Office\Office14

    • C:\Program Files\Microsoft Office\Office14

    • C:\Program Files 64-bit\Microsoft Office\Office14

    Correct Answer
    A. C:\Program Files\Microsoft Office\Office14
  • 23. 

    You have a computer running Windows 7 (64-bit). Where are programs usually stored when you  install a 32-bit program?

    • C:\Programs\

    • C:\Program Files (x86)\

    • C:\Program Files\

    • C:\Windows\System32\

    Correct Answer
    A. C:\Program Files (x86)\
  • 24. 

    All computers on the network are configured with static IP addresses. A Sales  representative travels to a customer’s office and complains that he cannot connect to the Internet  from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should  the technician do?

    • Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties.

    • Install a wireless network interface card (NIC).

    • Add the address of the ISP's DNS server to the TCP/IP configuration.

    • Enable Internet Connection Sharing (ICS) on the laptop.

    Correct Answer
    A. Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties.
  • 25. 

    You have a company policy that only company approved USB sticks can be inserted into the  company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if  you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to  the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect  the USB stick to your computer and find that it works perfectly without displaying any messages.  You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer.  Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?

    • Reinstall Windows

    • Purchase and install a Firewire expansion card.

    • Purchase and attach an external USB 2.0 hub.

    • Apply a USB 2.0 firmware update on the motherboard.

    Correct Answer
    A. Apply a USB 2.0 firmware update on the motherboard.
  • 26. 

    A user complains that the screen on his laptop remains blank when he turns on his laptop. A  technician ascertains that the power light comes on and that the laptop does boot up. What should the  technician do to enable the display?

    • Press the Fn and Screen keys until the display appears.

    • Attach an external LCD or CRT monitor to the laptop.

    • Check that the screen's video cable is plugged into the laptop.

    • Check that the monitor is powered on.

    Correct Answer
    A. Press the Fn and Screen keys until the display appears.
  • 27. 

    If you have an IP address of 192.168.10.10, the default subnet mask is?

    • 255.0.0.0

    • 255.255.0.0

    • 255.255.255.0

    • 255.255.255.255

    Correct Answer
    A. 255.255.255.0
  • 28. 

    You suspect a PC PSU is failing. Which tool can you use to investigate?

    • RJ45 loopback plug

    • Ethernet cable tester

    • Flow Meter

    • Multimeter

    Correct Answer
    A. Multimeter
  • 29. 

    A technician has installed a new network printer, but users complain that the printer is printing  unusual characters. What should the technician do to resolve this problem?

    • Verify the IP address for the printer.

    • Restart the spooler service.

    • Download and install the latest patches for the operating system.

    • Download and install the latest software and drivers for the printer.

    Correct Answer
    A. Download and install the latest software and drivers for the printer.
  • 30. 

    Which of the following tools could you use to disable a hardware component on a Windows XP  laptop? Choose the BEST answer.

    • Services

    • MSCONFIG

    • Device Manager

    • Event Viewer

    Correct Answer
    A. Device Manager
  • 31. 

    ________ drives can withstand extreme shock, vibration, temperature, altitude and harsh  environmental conditions while operating without compromising on data integrity.

    • ESATA

    • SSD

    • SCSI II

    • IDE

    Correct Answer
    A. SSD
  • 32. 

    A customer wants to upgrade their laptop's wireless card to increase the connection speed.  Which of the following is the FASTEST technology available for the customer’s laptop?

    • 802.11a MiniPCI replacement card

    • 802.11b MiniPCI replacement card

    • 802.11g MiniPCI replacement card

    • 802.11n MiniPCI replacement card

    Correct Answer
    A. 802.11n MiniPCI replacement card
  • 33. 

    A system administrator wants to set up a hidden share on the network. The current UNC path to the  shared folder is \\server\data What should the system administrator do in order to hide the shared directory?

    • Rename the share name to data$

    • Rename the share name to data@

    • Rename the share name to data%

    • Rename the share name to data&

    Correct Answer
    A. Rename the share name to data$
  • 34. 

    The Security Accounts Manager (SAM) file in Windows 7 can be found in:

    • %systemdrive%\System32\config

    • %systemdrive%\Program Files\Common Files

    • %systemroot%\System32\config

    • %systemroot%\System32\drivers\etc

    Correct Answer
    A. %systemroot%\System32\config
  • 35. 

    A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C.  You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data. Which of the following commands should you use?

    • Format c: /fs:ntfs

    • Convert c: /fs:ntfs

    • Fdisk c: /fs:ntfs

    • Defrag c: -f:ntfs

    Correct Answer
    A. Convert c: /fs:ntfs
  • 36. 

    You look at your laptop screen and it looks as if the light has gone out, but you can still see the  image. What could you do to repair this fault?

    • Replace the backlight

    • Replace the graphics adapter

    • Disable Hibernation

    • Replace the battery

    Correct Answer
    A. Replace the backlight
  • 37. 

    A user account named SBull on a Windows XP Professional SP2 computer is a member of a  workgroup. A technician changes the SBull account to Limited. Which of the following will  the user now be unable to do?

    • Browse through the files on the computer

    • Send and receive e-mail messages

    • Log on to the Internet

    • Install programs

    Correct Answer
    A. Install programs
  • 38. 

    Which of the following is NOT a way to increase the security of your wireless network?

    • Enable MAC filtering

    • Enable SSID broadcasts

    • Change the SSID from the default

    • Use WPA2

    Correct Answer
    A. Enable SSID broadcasts
  • 39. 

    You notice that an inkjet printer is printing streaks on documents. Which of the following would  MOST likely resolve the issue?

    • Print a test page from the printer.

    • Reinstall the drivers.

    • Replace the printer’s data cable.

    • Use the printer’s clean option.

    Correct Answer
    A. Use the printer’s clean option.
  • 40. 

    Which of the following would be BEST to use when testing the functionality of a PSU?

    • Cable tester

    • Voltmeter

    • Power supply tester

    • Multimeter

    Correct Answer
    A. Power supply tester
  • 41. 

    Where would you find a record of the users that have successfully logged on to a computer?

    • In the System log.

    • In the System Information Utility (MSINFO32)

    • In the Security log.

    • In the Application log.

    Correct Answer
    A. In the Security log.
  • 42. 

    You need at least _____ dynamic disks to create a spanned volume.

    • One

    • Two

    • Three

    • Four

    Correct Answer
    A. Two
  • 43. 

    On which port does FTP run by default?

    • 21

    • 25

    • 63

    • 89

    Correct Answer
    A. 21
  • 44. 

    A junior technician is working on your system to log calls. He tells you that he has learnt that the  EFS feature allows you to encrypt files and folders. He wants to know how you can identify whether  a file or folder is encrypted. What do you tell him?

    • The titles of the files and folders are in pink

    • The titles of the files and folders are in green

    • The titles of the files and folders are in light grey

    • The titles of the files and folders are in blue

    Correct Answer
    A. The titles of the files and folders are in green
  • 45. 

    A user reports that when he plugged his power adapter into his laptop, he saw a spark and now  the screen is dim. What would you suspect is the cause of this problem?

    • The power adapter is faulty.

    • The inverter board is faulty.

    • The video adapter is faulty.

    • The laptop has overheated.

    Correct Answer
    A. The inverter board is faulty.
  • 46. 

    What can be used within a MS-DOS environment to list the contents of a folder?

    • DIR

    • MD

    • RD

    • DEFRAG

    Correct Answer
    A. DIR
  • 47. 

    When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary  chain already configured as master, which of the following would be the best configuration for the  CD-ROM drive?

    • Master on the secondary IDE controller.

    • Slave on the primary IDE controller.

    • Master on the primary IDE controller.

    • Slave on the secondary IDE controller.

    Correct Answer
    A. Master on the secondary IDE controller.
  • 48. 

    After you have installed new drivers for a hardware device, the computer encounters a problem. What is the best thing to do first?

    • Rewrite all the lines in the CONFIG.SYS or AUTOEXEC.BAT.

    • Check if the hardware device is plugged in properly.

    • Reboot using the Last Known Good Configuration.

    • Reinstall the operating system.

    Correct Answer
    A. Reboot using the Last Known Good Configuration.
  • 49. 

    Which of the following could cause an NTLDR error on reboot?

    • RAM is faulty

    • Boot.ini file is corrupt

    • Services failed to start on boot-up

    • CPU is failing

    Correct Answer
    A. Boot.ini file is corrupt

Quiz Review Timeline (Updated): Mar 21, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • May 02, 2013
    Quiz Created by
    Philanderson888
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