A Plus 702 Mock 3

100 Questions | By Philanderson888 | Last updated: May 30, 2013 | Total Attempts: 90

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Questions and Answers

1.

You’re working as an IT Technician. You are investigating a printer which frequently experiences paper jams. You notice that the paper jam consists of multiple pages stuck together. You had just reloaded the paper this morning. Which of the following BEST describes the reason for the paper jam?
- A.
  
  The fuser assembly is faulty
- B.
  
  The paper is damp due to the humidity
- C.
  
  The drum has come to the end of its lifecycle
- D.
  
  The ink cartridges are dirty
2.

The network laser printer has failed. The IT department has sent you an identical replacement printer. You replace the old printer with the new one. What should you configure to ensure that users can connect to the new printer by the IP address of the previous printer?
- A.
  
  Configure the new printer to use the name of the old printer
- B.
  
  Use the MAC address of the new printer to set a reservation in DHCP
- C.
  
  Download and install the printer’s software on each client machine
- D.
  
  Let the new printer obtain an IP address from the DHCP server
3.

Which one of the following RAID levels uses disk mirroring?
- A.
  
  RAID-0
- B.
  
  RAID-5
- C.
  
  RAID-3
- D.
  
  RAID-1
4.

A junior technician is working on your system to log calls. He tells you that he has learnt that the EFS feature allows you to encrypt files and folders. He wants to know how you can identify whether a file or folder is encrypted. What do you tell him?
- A.
  
  The titles of the files and folders are in pink
- B.
  
  The titles of the files and folders are in green
- C.
  
  The titles of the files and folders are in light grey
- D.
  
  The titles of the files and folders are in blue
5.

When you install an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?
- A.
  
  Master on the secondary IDE controller.
- B.
  
  Slave on the primary IDE controller.
- C.
  
  Master on the primary IDE controller.
- D.
  
  Slave on the secondary IDE controller.
6.

After you have installed new drivers for a hardware device, the computer encounters a problem. What is the best thing to do first?
- A.
  
  Rewrite all the lines in the CONFIG.SYS or AUTOEXEC.BAT.
- B.
  
  Check if the hardware device is plugged in properly.
- C.
  
  Reboot using the Last Known Good Configuration.
- D.
  
  Reinstall the operating system.
7.

Which of the following commands can you use to display NetBIOS over TCP/IP information?
- A.
  
  TRACERT
- B.
  
  NSLOOKUP
- C.
  
  NETSTAT
- D.
  
  NBTSTAT
8.

All computers on the network are configured with static IP addresses. A Sales representative travels to a customer’s office and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer's premises. What should the technician do?
- A.
  
  Enable DHCP on the laptop and configure the static IP address in the Alternate Configuration tab of the user's TCP/IP properties.
- B.
  
  Install a wireless network interface card (NIC).
- C.
  
  Add the address of the ISP's DNS server to the TCP/IP configuration.
- D.
  
  Enable Internet Connection Sharing (ICS) on the laptop.
9.

A partition needs to be set as ________ to boot into Windows.
- A.
  
  Foreign
- B.
  
  Active
- C.
  
  Alive
- D.
  
  Passive
10.

You have a company policy that only company approved USB sticks can be inserted into the company's PCs. You issue a company approved USB stick to Hannah in the Finance Department. Hannah reports that her computer is displaying a message of "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port". She complains that it takes a long time to copy data to the USB stick. You find this strange as the make and model of Hannah's computer is the same as yours. You connect the USB stick to your computer and find that it works perfectly without displaying any messages. You conclude that USB 2.0 devices are running at USB 1.1 speed on Hannah's computer. Which of the following will MOST likely provide USB 2.0 functionality on Hannah's computer?
- A.
  
  Reinstall Windows
- B.
  
  Purchase and install a Firewire expansion card.
- C.
  
  Purchase and attach an external USB 2.0 hub.
- D.
  
  Apply a USB 2.0 firmware update on the motherboard.
11.

A brand new network printer was connected to your network 8 days ago. Mandy calls you to report that the network printer is no longer printing. Upon questioning Mandy you find out that the printer worked fine yesterday and other people in the office are having trouble printing. You check the print queue and see several jobs waiting. You clear the print queue and are able to print a test page from the printer, however, Mandy is still unable to print. What should you check NEXT?
- A.
  
  Confirm that the right Toner is being used
- B.
  
  Confirm that the firmware is up to date
- C.
  
  Confirm that the printer has a static IP address
- D.
  
  Confirm that the right memory is being used
12.

A user is experiencing an issue with his new computer randomly rebooting throughout the day. You suspect the cause is from over heating. Which of the following should you check for the cause?
- A.
  
  Whether the video card is firmly in place.
- B.
  
  Whether the RAM chips are firmly in place.
- C.
  
  Whether the heat sink is firmly attached to the processor.
- D.
  
  Whether the hard drive is attached to the power supply.
13.

You are troubleshooting an issue over the phone and determine that a home user has a faulty hard drive. The only information the home user can give is that he is using Windows 2000 and his PC is over ten years old, and the drive capacity is 40GB. Which of the following drive types should you tell the field engineer to take to the service call?
- A.
  
  PATA
- B.
  
  SATA
- C.
  
  SSD
- D.
  
  ESATA
14.

In which of the following locations is the fonts folder stored in Windows 7?
- A.
  
  C:\Users
- B.
  
  C:\Windows
- C.
  
  C:\Program Files
- D.
  
  C:\Program Files (x86)
15.

What would happen when you press the ‘Fn’ key on a laptop?
- A.
  
  You would refresh the desktop.
- B.
  
  You would enable the numeric keypad.
- C.
  
  You would enable additional features on the keyboard.
- D.
  
  You would close the active window.
16.

A user reports that when he plugged his power adapter into his laptop, he saw a spark and now the screen is dim. What would you suspect is the cause of this problem?
- A.
  
  The power adapter is faulty.
- B.
  
  The inverter board is faulty.
- C.
  
  The video adapter is faulty.
- D.
  
  The laptop has overheated.
17.

You have purchased a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at your office. What is the first thing that you should you check?
- A.
  
  That the latest Service Pack is installed.
- B.
  
  The switch that activates the wireless antenna.
- C.
  
  That the wireless access point is active.
- D.
  
  That the laptop is equipped wit ha built-in modem.
18.

A user complains that the screen on his laptop remains blank when he turns on his laptop. A technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?
- A.
  
  Press the Fn and Screen keys until the display appears.
- B.
  
  Attach an external LCD or CRT monitor to the laptop.
- C.
  
  Check that the screen's video cable is plugged into the laptop.
- D.
  
  Check that the monitor is powered on.
19.

You need to change the process priority of a background program. Which of the following tools is BEST for performing this function?
- A.
  
  MSCONFIG utility
- B.
  
  Device Manager
- C.
  
  Task Manager utility
- D.
  
  Scheduled Tasks tool
20.

Which of the following commands would you enter at the command prompt in Windows XP Professional Service Pack 2 when you want to defragment the C drive?
- A.
  
  DEFRAG C:
- B.
  
  FDISK
- C.
  
  SCANDISK
- D.
  
  CHKDSK C: /F
21.

A computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. You are assigned the task of formatting the drive with NTFS, but you do not want to lose any data. Which of the following commands should you use?
- A.
  
  Format c: /fs:ntfs
- B.
  
  Convert c: /fs:ntfs
- C.
  
  Fdisk c: /fs:ntfs
- D.
  
  Defrag c: -f:ntfs
22.

You need to delete an infected file. The system says the file is in use every time you attempt to delete the file. Which of the following will be the BEST way to delete the file?
- A.
  
  Launch Task Manager and delete the file from there.
- B.
  
  Reboot the system normally and delete the file from the command prompt.
- C.
  
  Boot into Safe Mode with Command Prompt and delete the file.
- D.
  
  Reboot the machine, log in as administrator, and delete the file.
23.

Which of the following tools could you use to disable a hardware component on a Windows XP laptop? Choose the BEST answer.
- A.
  
  Services
- B.
  
  MSCONFIG
- C.
  
  Device Manager
- D.
  
  Event Viewer
24.

Which of the following is an administrative share?
- A.
  
  C:\Program Files
- B.
  
  %systemroot%
- C.
  
  %userprofile%
- D.
  
  IPC$
25.

Which of the following could cause an NTLDR error on reboot?
- A.
  
  RAM is faulty
- B.
  
  Boot.ini file is corrupt
- C.
  
  Services failed to start on boot-up
- D.
  
  CPU is failing